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Reviews of SureStay Plus by Best Western Brooks

3 out of 5
SureStay Plus by Best Western Brooks
1240 Cassils Place East, Brooks, AB

Reviews

6.2
Rating 10 - Excellent. 58 out of 426 reviews" "
Rating 8 - Good. 119 out of 426 reviews" "
Rating 6 - Okay. 108 out of 426 reviews" "
Rating 4 - Poor. 74 out of 426 reviews" "
Rating 2 - Terrible. 67 out of 426 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. Highly unlikely that I will go back.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Peter,We apologize that your experience did not meet your expectations. We strive to offer a comfortable stay at a reasonable price, and we regret any disappointment you may have experienced. Your feedback is valuable, and we will use it to improve our services. Sincerely, Hotel Manager

8/10 Good

Dan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Property under major renovations and was not mentioned when booking. Management trying to operate under difficult conditions.
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 3 nights in Aug 2023

8/10 Good

William

Stayed 2 nights in Aug 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service
We were treated very well even though there was works working
Stayed 1 night in Jun 2023

2/10 Terrible

Tom

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Yard is dirty
Stayed 1 night in Jun 2023

2/10 Terrible

Jason

Stayed 1 night in Jun 2023

4/10 Poor

Christopher

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Building being upgraded, but must not advertise “free breakfaST” WHEN NOT AVAILABLE. Property around building very untidy.
Stayed 1 night in Jun 2023

8/10 Good

Jacquelyn

Stayed 1 night in Apr 2023

8/10 Good

agata

Stayed 1 night in Apr 2023

8/10 Good

Lili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good!
Stayed 1 night in Apr 2023

6/10 Okay

Paul

Stayed 1 night in Mar 2023

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pulling a rv trailer lots of parking
Stayed 1 night in Mar 2023
Response from KM on 16 Mar 2023
Thank you for the review, Robert. We look forward to seeing you in the future.

10/10 Excellent

Hildegard

Travelled with family
Liked: Staff & service, amenities
Easy to find and staff was very friendly. The beds were clean. The rooms could use updating but I would definitely stay there again
Stayed 1 night in Feb 2023
Response from KM on 16 Mar 2023
Thank you for the review, Hildegard. We look forward to seeing you in the future and you will be find this place newly upgraded in couple of month.

6/10 Okay

Ashley

Travelled with family and small children
It was just fine. Nothing above standard, nothing wrong
Stayed 1 night in Feb 2023
Response from KM on 16 Mar 2023
Thank you for the review, Ashley. We look forward to seeing you in the future.

4/10 Poor

ihab

2/10 Terrible

Mildrey

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in a lot of others Travelodge , but this place is the most disgusting place that I have been in my life, I can’t believe that Expedia sell this hotel. This place should be condemned, not even an animal should stay there . Stay away from this filthy place
Response from KM on 16 Mar 2023
We apolized for your bad experiance for this place, but we insure you, will find this place newly upgarde property with new management in couple of month! Hoping to see in future and you would not be disponted again.

8/10 Good

Brenda

Stayed 1 night in Dec 2022
Response from KM on 16 Mar 2023
Thank you for the review, Brenda. We look forward to seeing you in the future.

4/10 Poor

Katherine

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Outdated / but clean enough Lots of things on the brink of breaking, it looks like BUT! Morning staff guy was so rude. Because we booked with Expedia - he said “you got a good enough rate - you don’t get a breakfast” The nice man who checked us in the night before told us about the breakfast and even what was included. Didn’t say anything about not getting one if we booked through Expedia The guy was just so rude about it. It was like … “ no soup for you!”
Stayed 1 night in Dec 2022
Response from Manager on 24 Dec 2022
Thank you for the review. I'm sorry to hear this and sorry for any inconvience caused during your stay. We'll surely take care of this moving forward.

4/10 Poor

Marvin D

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I guess you get what you pay for...... They need to remove the claim to a continental breakfast
Stayed 3 nights in Dec 2022
Response from Manager on 24 Dec 2022
Due to covid restrictions we are unable to provide continental breakfast. Keeping our customers safety in mind and with our purpose to serve our guest better we do have grab and go breakfast bags.

10/10 Excellent

Charles

Stayed 1 night in Dec 2022
Response from KM on 16 Mar 2023
Thank you for the review, Charles. We look forward to seeing you in the future.

10/10 Excellent

Jordan

Stayed 2 nights in Nov 2022
Response from Travelodge by Wyndham Brooks on 1 Dec 2022
Thank you for rating us so kindly.

10/10 Excellent

Patrick, Taber

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was very nice and accommodating… I really love the fact that they accept Debit Visa and only take a $150 deposit 👍
Stayed 1 night in Nov 2022
Response from Travelodge by Wyndham Brooks on 1 Dec 2022
Thank you for taking your time for giving us such a good review.

4/10 Poor

Ben

Travelled with pets, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was not in good condition. We travelled with two dogs and selected it due to it being pet friendly. When I checked in they said they needed to move me to a pet friendly room. This was an old smoking room and the smell was terrible. Then I was charged $10 each dog each night so an additional $60 for our stay. When we entered our room the dog found smarties on the floor so I guess no vacuuming done. Room was not in a state of cleanliness to say the least. Only thing was good location for us.
Stayed 3 nights in Nov 2022
Response from Travelodge by Wyndham Brooks on 1 Dec 2022
Thank you for taking time to review us. We are sorry for any inconvenience you had with our rooms but upon looking your reservation you booked smoking rooms and we only had smoking pet freindly room available at that time. Unfortunately we could'nt change your reservation. We look forward to welcome you back again whenever you'in Brooks again.

6/10 Okay

Lisa

Stayed 1 night in Nov 2022
Response from KM on 16 Mar 2023
Thank you for the review, Lisa. We are upgrading this place currently with new management, and look forward to seeing you in the future.

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hiway and easy to find good place to stay if your just passing through
Stayed 1 night in Nov 2022
Response from Travelodge by Wyndham Brooks on 1 Dec 2022
Thank you so much for ratings us so kindly.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable!
Stayed 1 night in Oct 2022
Response from Travelodge by Wyndham Brooks on 1 Dec 2022
Thank you for ratings us so generously!

4/10 Poor

Jennifer

Stayed 1 night in Oct 2022
Response from Manager on 24 Dec 2022
Thank you for staying with us! Hoping to serve you better on your next visit

4/10 Poor

Alan

Travelled with pets
Disliked: Amenities, property conditions & facilities
This hotel was rode hard and put away wet
Stayed 6 nights in Oct 2022
Response from Manager on 24 Dec 2022
Thank you for sharing your feedback, we would appreciate if you woud share the proble with us during your stay and allow us the chance to improve our service. We are extremly sorry for any inconvience caused.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities received for the price -m great. Room was a good size and had everything required.
Stayed 2 nights in Oct 2022
Response from Manager on 24 Dec 2022
Thank you for staying with us and taking the time to review us. We look forward to your next stay with us.

8/10 Good

christopher

Stayed 1 night in Oct 2022
Response from Manager on 24 Dec 2022
Thank you for staying with us and taking the time to rate us.

6/10 Okay

Richard

Business traveller
Liked: Staff & service, amenities
I just needed a bed for 6 to 7 hours for that the facility was great any longer than that I would’ve been disappointed
Stayed 1 night in Oct 2022
Response from Manager on 24 Dec 2022
Thank you for sharing you review with us, we apologize for any inconvience and would appreciate you sharing your concern in detail and allow us the chance to serve you better in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Good for a one night stop over while travelling
Stayed 1 night in Sep 2022
Response from Manager on 24 Dec 2022
I'm happy to hear you enjoyed the stay. Looking forward to seeing you soon again

4/10 Poor

thomas

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property just keeps going downhill. It has seen my last stay
Stayed 2 nights in Sep 2022
Response from Manager on 24 Dec 2022
Thank you for taking the time to review us, we aologize for any inconvience caused during your stay with us.

10/10 Excellent

Carmen

Stayed 1 night in Sep 2022
Response from Manager on 24 Dec 2022
Thank you for taking the time to review us, we are happy to see you are satisfied with our service and cannot wait to see you again

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
My family and I stayed here for a night. The hotel was very accessible to the road. Staff were good, parking wasn't bad. The room was fine. Wifi connection was initially poor as we kept getting connectivity problems. Free breakfast was disappointing. I have stayed in other Travelodge hotels, I hate to compare but this has to be the worst one I have been. It wasn't anything I ever expected.
Stayed 1 night in Sep 2022
Response from Manager on 24 Dec 2022
Thank you for sharing your honest review with us, we have heard your complain and will make sure to improve your next experience.

8/10 Good

Thomas

Liked: Cleanliness
Good Hwy access
Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
I'm so glad you liked the location, hoping to see you again.

6/10 Okay

Larry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No containers for cigarette butts which were laying everywhere! Never cleaned up! Flowers were dry and in need of water. so much more cleaning and maintenance required in the building and outside! The staff was very friendly but the free breakfast was very sparse!
Stayed 1 night in Aug 2022

6/10 Okay

Jerome

Disliked: Property conditions & facilities
Need to show credit card.
Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
Thank you for sharing your feedback with us, We soley check your credit card for our customers safety and to abid by law, we are sorry for any inconvience caused.

2/10 Terrible

Cory

Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
Thank you for rating us, to improve our customer service we would appreciate your sharing your concern in detail, to serve you better during your next saty with us when you are in Brooks again.

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
stinky
The room was stinky, the fridge fell down when you opened the door, it had never been defrosted, the washroom was always leaking (toilet must cost money) "Free Breakfast" advertised, there was none!
Stayed 1 night in Aug 2022
Response from KM on 16 Mar 2023
Thank you for the review, Mark. Currently we are upgrading this place with new management. You would not disappoint in future and look forward to seeing you in the future.

4/10 Poor

Nicole

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hand and foot prints all over mirrors, sticky spots on on the floors in our room. The only saving grace was the friendly staff
Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
Thank you for sharing your feedback with us, we hear you and moving foward will make sure to serve you even better. We look forward to welcome you back again whenever you'in Brooks again

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service
It was a great stay
Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
Thank you for your honest feedback, we appreciate your stay with us and look forward to welcoming you again.

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
Thank you for reviewing us, we apologize for any inconvience caused during your stay with us.

4/10 Poor

Howard

Travelled with family
Disliked: Amenities, property conditions & facilities
Ac was very noisy and inefficient. Rooms need a major redo.
Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
We hear you, are apologize for dispointment cause during your stay with us. After listening to your complain we are working to upgade our property and look forward to a chance to serve you better in the near future.

10/10 Excellent

Tanya

Business traveller
Liked: Cleanliness, staff & service
Had the most amazing night front desk attendant. I called front desk from my room to ask where the ice machine was. Since she saw me hobble in with a twisted ankle, she brought ice to my room for me. These small gestures go a long way!
Stayed 1 night in Aug 2022
Response from Manager on 24 Dec 2022
Thank you for sharing your honest review with us, we believe in satisfying our customers. Hope we were able to stand by our values and serve you. We look forward to welcome you back again whenever you'in Brooks again

2/10 Terrible

Daniel

Stayed 1 night in Aug 2022
Response from KM on 16 Mar 2023
Thank you for the review, Daniel. Currently we are upgrading this place with new management. You would not dispoint in future and look forward to seeing you in the future.

2/10 Terrible

Darren, Winnipeg

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I’ve ever stayed in. Room was a smoking room I wasn’t aware of so it reeked of smoke, burn holes in the bedding, one of the queen beds had such a crater in the middle it was unusable. The toilet flooded every time you flushed & to top it off the shower mechanism was seized so I couldn’t shower! Whole reason for booking the room on my motorcycle trip across western Canada. Complained to front desk & nothing could be done. I spoke with Manager the next morning and best they could do was refund me $20 off the $100 spent on the room. DO NOT stay here. Go elsewhere! Travelodge should be embarrassed to have this place carry their name!
Stayed 1 night in Jul 2022
Response from Manager on 24 Dec 2022
Thank you for your feedback, we are genuinly sorry for any inconvience caused during your stay. Although, due to our policies we might notbe able t give you full refund, however we suggest to talk to the front desk while you face the problem itself and allow us to fix it or provide you with better room. Once again we apologize and look forward to serve you better next time.

8/10 Good

Lavpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed
Stayed 1 night in Jul 2022
Response from Manager on 24 Dec 2022
Thank you for amazing review. We look forward to welcome you back again whenever you are in Brooks again

8/10 Good

MARIA HELEN

Stayed 1 night in Jul 2022
Response from Manager on 24 Dec 2022
Thank you for taking the time to review us, we are so glad you enjoyed your stay with us.