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Reviews of Inn at the Commons

3.5 out of 5
Inn at the Commons
200 N Riverside Ave, Medford, OR

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Grace

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs upkeeping and non-smoking rooms/area.
Our non-smoking room was in need of repair with peeling paints/molded bathroom. Both queen beds had strong smoking odor. 3 out of 4 times that we came out of the room, we ran into smokers congregating in the parking lot a few feet from our door.
Stayed 1 night in Oct 2020

8/10 Good

Benjamin

Liked: Staff & service, property conditions & facilities, room comfort
Not bad
The shower could've used a little attention and drain cleaning liquid, but other than that it was a great stay
Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

8/10 Good

Tula Beamish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Feb 2021
Thank you, Tula for your time and review.

2/10 Terrible

VICTORIA

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 4 Feb 2021
Thank you, Victoria, for your time and review. I can't seem to find your reservation, I would love to speak with you about your stay. If you please reach out so I am able to speak with you.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 2 Feb 2021
Thank you, Stephanie for your time and review. It is much appreciated.

2/10 Terrible

melanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disorganized and Shabby
The hotel had recently been sold so was in disarray. Furniture in rooms did not match...was old and scratched. The person at the desk not friendly or helpful. A hotel restaurant was closed. But desk person who was not a local, was unable to recommend any place nearby.
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 31 Jan 2021
Thank you, Melanie for your time and feedback. Our hotel is going through transition, though I apologize for your troubles while staying with us. I would love an opportunity to speak with you about your stay. Please reach out, I called your number, however I was unable to leave a message. Thank you, Melanie.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Check in staff very pleasant and friendly
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 31 Jan 2021
Thank you for your time and feedback.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 29 Jan 2021
Thank you, David.

8/10 Good

Lucille, Vancouver Canada

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a convenient location for traveling through Medford. Staff was very friendly. Also pets permitted.
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 29 Jan 2021
Thank you, Lucille. Your time and feedback are highly appreciated.

8/10 Good

Kathy

Liked: Staff & service, room comfort
Great customer service
Nice hotel, great costumer service. One thing that can do better on is cleanness. The table was definitely not cleaned and had some food particles smeared on it. I didn’t make a big deal about it, I always carry sanitizing wipes with me so I cleaned it up myself. I would definitely be coming back to this hotel again.
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 29 Jan 2021
Thank you, Kathy. We will be addressing your concerns. Thank you for your valuable feedback.

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 23 Jan 2021
Thank you, Dennis. We hope you stay with us again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Inn at the Commons is a functional motel located in Medford, OR. It is more like a motel than an inn, as the rooms are not connected to the lobby and are entered directly from the parking lot motel-style. The rooms are adequate and clean, and the bed is comfortable. No amenities to speak of. There is a coffee maker in the room. If you need a place to stay in Medford, this is a functional, practical alternative, but it is very basic.
Stayed 2 nights in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 24 Jan 2021
Thank you for your time and review. We appreciate the feedback.

2/10 Terrible

russ

Disliked: Staff & service
Move in a different direction
Angry staff! The check in person made me wait for two minutes standing there like an idiot for no reason. She added $50 to my bill without telling me what it was for and then got angry when I didn’t just pay it. “Are you checking in or not sir?“ To which I said “I think I have a right to know what it is I’m being charged for, why did the bill increase $50?” And then she responded “I have the right to add $50 to your bill... for incidentals like towels.“ TOTALLY FINE of course. why did I have to work so hard to get the answer? There were other angry bites from her, you’re welcome to check out my yelp review for more details.
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 29 Jan 2021
Thank you for your valuable feedback, Russ. We will be addressing your concerns and we appreciate them.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 29 Jan 2021
Thank you, Eric.

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service
Sketchy parking lot but otherwise fine
Lobby was really nice but the area where you park was sketchy and felt unsafe. They didn’t ask for our license plate number and highlighted on the reservation that they were not responsible for damage to vehicles or for things stolen from the car! There was someone passed out in their car with the car running in the parking lot. It did not leave us resting easy. The room was clean and comfortable so that was a relief.
Stayed 1 night in Jan 2021
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Holly, your time and review is appreciated. It is our policy to inform guests that we are not responsible for damage/theft to vehicles in our parking lot. I would love an opportunity to speak with you about your stay, unfortunately, I do not have contact information for you. Please reach out so I may speak with you. Thank you.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The tub 😍😍😍 enough said! The room was over 800 square feet and had pool view balcony. We were able to see all the fireworks lit on NYE. Bed was super comfortable too!
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Jamie. We are very glad you had a wonderful stay with us and we hope to see you again soon!

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Eduardo. Your time and review is appreciated.

10/10 Excellent

Cuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place... inexpensive
Excellent stop over... breakfast fruits were a bit old... good stay
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Cuong. Your time and review is much appreciated. We have made sure every morning we are examining our fruit to ensure guest satisfaction.

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quite run down area with a lot of shady cars and questionable characters loitering about in the lot. I would never trust my vehicle or belongings being safe in this lot. Also, the balcony wreaked of the smell of weed at most times.
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you for your time, I would love the opportunity to speak with you about your stay, Please reach out as I do not have your contact information. Thank you.

10/10 Excellent

Marcelino

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Super comfy bed and CLEAN...
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Marcelino. Your time and review is much appreciated.

8/10 Good

Butterfly

Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Butterfly. Your time and review is appreciated.

10/10 Excellent

Teresa

Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 16 Jan 2021
Thank you, Teresa. Your time and review is much appreciated.

2/10 Terrible

Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was rude unhelpful wouldn’t let me check in. Never stating here again
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 19 Dec 2020
Hello Sydney, I would love the opportunity to speak with you about your check in experience. Please reach out as I do not have any information of yours to reach out to you. Thank you.

10/10 Excellent

Asa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Stay
It was a wonderful stay we stayed their before and this time we were their for 6 days while we were their we were getting ready to go out for the day and i needed something done in my room the front desk said they will get someone over their to do what we needed done and sure enough about 10 minutes later here came the housekeeper we told the front desk we were leaving in about 45 minutes and we were able to leave when we wanted because the housekeeper came and gone in the alloted time they also have bagged breakfasts which was good not as good as their full breakfast but it was good enough and the people at the front desk were phenomenal. I went to check out on the 15th and the lobby was locked up tighter than fort knox but the lady that was their seen me trying to get in so she came over to the front door and opened it up for me so i could check out with her it was just an all around great experience
Stayed 6 nights in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 19 Dec 2020
Thank you, Asa, for your time and review. We loved having you stay with us and we hope to see you again in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As expected, not disappointed
Decent rooms, beds were a bit too soft and the shower plunger was difficult to turn off, but otherwise pretty good.
Stayed 2 nights in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 19 Dec 2020
Thank you for your time and review. I will pass on this information to our engineering team and they will check all our rooms.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 19 Dec 2020
So sorry to see that you did not enjoy your stay. I would love to opportunity to speak with you. Please reach out as I do not have any information of yours. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Dec 2020
Thank you for your time and review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was cozy and had a balcony overlooking Bear Creek. Although I didn't use them, it had a mini-fridge inside the entertainment center and a coffee maker on the top shelf of the closet.
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Dec 2020
Thank you for your time and review. It's appreciated. Glad you had a good time and we hope to see you again.

10/10 Excellent

Expedia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this place
The place is very well maintained. I started my review as I drove into parking lot and have to say it was impressive. Nick at the front desk was very friendly and helpful as well. The room was very clean and comfortable easy access no homeless hanging out like I had seen on that street at other hotel locations as I drove to area. All in all great experience I will definitely being staying there again as well as recommend this place tonothers
Stayed 2 nights in Dec 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Dec 2020
Thank you for your time and glowing review. We work hard to showcase our gem of an retro's 60's inn. Hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Hello and thank you for your time. I would love the chance to speak with you about your time spent here. Please reach out.

8/10 Good

Lisa

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Lisa for your time and review.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Steve for your time and review. It is appreciated.

8/10 Good

Amanda, Bay Area, CA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Lobby is beautiful, staff bery clean and friendly, the rooms were spacious and the bed was very comfortable. I love seeing the creek off of our balcony. I would definitely stay again.
Stayed 3 nights in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Amanda for your glowing review. We are happy to hear you enjoyed your stay.

2/10 Terrible

Charlotte

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Charlotte for your time. I would love the opportunity to speak with you about your stay. Please reach out so we may speak.

8/10 Good

Leah

Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Dec 2020
Thank you, Leah. We appreciate your time and review.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Anna for your time and review!

8/10 Good

Carissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Carissa for your time and review.

8/10 Good

Charisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was clean, ok location there was a small bit of a stream running at the back. There did seem to be a fair amount of homeless people in the park across the street but no problems at all. Great overall
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Charisa. Glad you have a nice visit.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice Hotel, clean room, staff was great
Stayed 2 nights in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Robert. Happy to see that you enjoyed your visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not worth $150. Clean, convenient to food. Walls were thin.
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
I am sorry to see that you did not enjoy your stay. I would love to opportunity to speak with you about your stay, Please reach out to talk. Thank you.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodations. Very clean and quiet. We loved that we were so close to on site dog area as we had our service dog with us. We will stay here again
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 5 Dec 2020
Thank you, Connie. Very glad to see that you enjoyed your stay.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Medford
Staff was great, room was cozy, quiet area. All I would ask is for check-in staff to be a little more aware of the stay dates. Our room keys were only programmed for one night and tracking down staff at night wasn’t the easiest. All in all great stay.
Stayed 2 nights in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Nov 2020
Thank you Chris, for your time and review. I will speak with the Front Desk staff to be aware as that is one of the most important parts at check in, is to verify how long you will be staying and keying your room keys for the length of stay. Thank you for the feedback!

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Nov 2020
Thank you Sydney, for your time and review.

6/10 Okay

Blong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Little old fashion feel
The concierge was nice and welcoming. We checked into a non-smoking room, but somehow there was cigarette smoke coming through the vent, so we moved us. Room was decent. We liked the updated interior and bedding. The layout of the hotel is a bit weird though. We didn't expect it to look like the 1980s motel. Overall it was a nice place to stay for one night.
Stayed 1 night in Sep 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Nov 2020
Thank you Blong, for your time and review. I'm glad you let us know about the smoking issue as we are a non smoking hotel. We are always improving our retro's 60's motor inn! Hopefully you will see the improvements in the months to come.

10/10 Excellent

INGE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
A clean and comfortable place; spacious, comfortable lobby and room, very friendly service - coffee is forgettable :)
Stayed 3 nights in Oct 2020
Response from Michelle Lunsford, Asst. Front Desk Manager on 10 Nov 2020
Thank you, Inge for your time and review. We appreciate it.