Porch

Reviews of Hotel Central Plaza

3 out of 5
Hotel Central Plaza
Carrera 50ª # 81A - 15, Itagüí, Antioquia

Reviews

8.0

Very good

Rating 10 - Excellent. 112 out of 300 reviews" "
Rating 8 - Good. 112 out of 300 reviews" "
Rating 6 - Okay. 40 out of 300 reviews" "
Rating 4 - Poor. 15 out of 300 reviews" "
Rating 2 - Terrible. 21 out of 300 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jean-Sébastien

Stayed 2 nights in Nov 2023

8/10 Good

John Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Central Plaza
It was a good experience in a good location, with a good price, and a nice service.
Stayed 3 nights in Aug 2023

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Casi bien
Se escuchó mucho ruido por el bar de arriba, aunque quise dormir temprano, tuve que esperar a que terminara la música, después de las 11pm Las camas son duras y tienen plástico así que amanecí adolorida y sudada
Stayed 1 night in Jun 2023

10/10 Excellent

Reimer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff was great. Will be returning.
Stayed 4 nights in Jun 2023

10/10 Excellent

angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and cleanliness
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Housekeepers are noisy
The house keepers are noisy... They sing and make noise all day. Hard to sleep.
Stayed 1 night in Mar 2023

2/10 Terrible

Mark

Stayed 5 nights in Feb 2023

6/10 Okay

Billy

Liked: Staff & service, room comfort
Housekeepers
Love the place, but the housekeepers need help. I just don't understand them.. you could be gone for 2 hrs and they decide to clean right when you arrive... I walked into a room with puddles of water. And now we have roaches.
Stayed 1 night in Feb 2023
Response from Agradecemos su comentario on 2 Mar 2023
Hola Billy, nos disculpamos por las molestias ocasionadas durante su estadia, haremos seguimiento a lo sucedido para mejorar nuestro servicio

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Agradecemos su comentario on 2 Mar 2023
Hola Elizabet, agradecemos su comentario

2/10 Terrible

Cory

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This stay was terrible for several reasons. Our room was on the 4th floor and when we got off the elevator the hallway was dark. It did not make me feel safe or welcome. When we got into the room it was dark and we couldn't turn the lights on. We went back down to the front desk, who sent someone up with us to show us that you have to put the room key in a slot by the door to keep the lights on (why would anyone design it this way?). They gave us a different room, which smelled like mildew and there were mildew spots on the walls, which were an unpleasant shade of white under the lights. The shower had some strange issue with the pipes where the water came out in either a weak spray or a pulsing jet that was unpleasant. The shower head was not adjustable and appeared to have a piece missing. The bed was the worst part. There were HAIRS on bedding when I pulled back the sheet. They were dry, but I still not sure if these were washed. They were also stained with sweat. We slept in our clothes last night and I would NEVER return to this hotel.

10/10 Excellent

ismael

Stayed 1 night in Dec 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water pressure hot water
Excellent place with great water pressure and hot water
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anywhere but here!
The room was very small and also very smelly from unclean walls, likely serious mold issue. . Walking in room was a chore to deal with odor. Front desk is not helpful and will not show much effort. Better hotels for less around this block. This area is far from family freindly. Lots of people standing outside all night on walls. 10 dollars a night is too much for unclean room and bad service. I would never book again. I suggest looking at alternatives. I did notice a room being painted so possible my room was just old and outdated. But all rooms are tiny.
Stayed 2 nights in Sep 2022

6/10 Okay

Diana Patricia

Stayed 6 nights in Aug 2022

8/10 Good

Juan

Stayed 3 nights in Jul 2022

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at great price
Stayed 2 nights in Dec 2021
Response from agradecemos su comentario on 17 May 2022
Hola Francisco, nos alegra saber que la estadía fue de su agrado, Les esperamos nuevamente!

2/10 Terrible

Ted

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My reservation included free breakfast, but the hotel would not honor the reservation and demanded 48,000 pesos.
Stayed 1 night in Dec 2021
Response from su opinión es muy valiosa para nosotros on 17 May 2022
Hola Ted, agradecemos su comentario y lamentamos mucho lo sucedido, hicimos seguimiento dándole solución al mal entendido

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough..
Stayed 6 nights in Oct 2021

8/10 Good

Benito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice trip
It was good
Stayed 14 nights in May 2021
Response from Natalia Vergara on 4 Jun 2021
Cordial saludo, para nosotros fue un gusto tenerlo hospedado con nosotros. Lo esperamos nuevamente!

8/10 Good

Rafael, Anaheim, California

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok for the price. It's an inexpensive hotel in a residential area. It has a restaurant that's open early until late. It has no refrigerator and no microwave. It has a small safety box, tv with cable ( Spanish), and air conditioning. One problem that I encountered was the shower that has too much pressure. When washing my hair, the room got flooded. I called the hotel and they sent a person to clean it. She did a bad job removing the water out of my room. Overall, the hotel is ok for the price. You also get free Wi-Fi.
Stayed 2 nights in Nov 2020

8/10 Good

Maliente, Hammond

Travelled with partner
Liked: Cleanliness, staff & service
The hotel rate is OK and very affordable. Great WIFI. THREE star quality
Stayed 4 nights in Mar 2020
Response from Thank You on 4 May 2020
We are very glad you enjoyed your stay at our hotel. Hope you will be back.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Natalia Vergara on 24 Feb 2020
Cordial saludo, gracias por su opinion, nos alegra saber que estuvo tan a gusto con nosotros

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reliable budget place
I've stayed here now 3 times when I've needed to come to Medellin, and it remains a good budget choice. While it isn't the most comfortable place in the city (some bathrooms are a really tight fit, and the city view rooms are noisy from road traffic) I consider it good for the price even paying a few dollars more for a room with aircon. The staff also has always accommodated my request for a few extra pillows, and the front reception, night bellman and other staff you encounter throughout the hotel are all polite and professional. So no it's not a 5-star, but it's good value for a low price.
Stayed 1 night in Sep 2019
Response from Natalia Vergara on 19 Oct 2019
Cordial saludo, agradecemos su opinion, la cual es muy valiosa, bienvenido siempre a nuestro hotel!

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Natalia Vergara on 18 Oct 2019
Gracias por su opinion!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for the price
I've stayed here on two separate occasions and during both visits, every staff member I came into contact with polite, courteous and professional, and in a few cases, demonstrably eager to be accommodating. Such good customer service makes me comfortable to say here again. But although this hotel is very competitive on pricing when it comes to their cheapest rooms, those rooms don't have air conditioning, which often isn't needed in Medellin, though sometimes using aircon enhances comfort on the hotter days. And at this hotel, you have to pay a few dollars more to get it (roughly $4-6), which I did y 2nd stay, and when you do that, some other hotels become very competitive to this one, with newer rooms and a few more features, eg desk and chair. So at the price point for the aircon rooms, I'm certainly willing to stay at Central Plaza again especially considering the excellent customer service and overall good value, but I'm looking elsewhere on my upcoming trip to see what else is available that I might like more.
Stayed 1 night in Aug 2019
Response from Natalia Vergara on 18 Oct 2019
Cordial saludo, agradecemos su opinion, esta es muy valiosa para nosotros, bienvenido siempre a nuestro hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel close to everything one would need. The employees do an excellent job of keeping you happy.I will definitely return.
Stayed 7 nights in Aug 2019
Response from Natalia Vergara on 18 Oct 2019
Cordial saludo, agradecemos su opinion y nos da mucho gusto saber que la estadia fue de su agrado, lo esperamos nuevamente!

10/10 Excellent

erdwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of hotel was good for us, and taxi’s are readily available at front. A lil noisy at times, but is bearable. Staff is very friendly and clean towels and rooms are cleaned daily, new toiletries daily. Rooms are simple with all necessities. Restaurant on site. Option of breakfast included. This is our 3rd year and 4th time staying at this hotel. It’s cost effective and great service! We’ll definitely stay here again!
Stayed 8 nights in Jul 2019
Response from Natalia Vergara on 13 Aug 2019
Cordial saludo, nos alegra cantidades que sigan disfrutando de nuestro hotel, para nosotros es un gusto que nos acompañen año tras año

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the center of everything!
Staff were great, could use a few English speaking clerks due to the popularity of the hotel
Stayed 3 nights in Jul 2019
Response from Natalia Vergara on 13 Aug 2019
Cordial saludo, su sugerencia es de mucha importancia para nosotros, la tendremos muy presente, lo esperamos nuevamente!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible customer service. Check-in was OK, there was no available parking, had to double-park on the street.
Stayed 1 night in Jan 2018
Response from Natalia Vergara on 13 Aug 2019
Cordial saludo, lamentamos muchisimo que no estuviera a gusto con nuestro servicios, esperamos que pueda darnos una nueva oportunidad y nos vuelva a visitar

6/10 Okay

Marcio, USA

Liked: Staff & service
I couldn't sleep at first night. My room was in front of a distribution center where loud trucks and people was in an out all night. Ive asked to change room on next day and they did without argue.
Stayed 2 nights in May 2018
Response from Natalia Vergara on 21 Jun 2018
Cordial saludo, agradecemos su opinion, es muy importante para nosotros

4/10 Poor

Fernando espino, New york

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
Very very small room, no windows at all. An profesional staff. My luggage was taking off my room with out my autorización.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The Hotel is well located and close to the metro station.
Stayed 5 nights in Mar 2018
Response from Natalia Vergara on 24 Mar 2018
Cordial saludo, agradecemos el tiempo que se tomo en dejarnos su opinion, la cual es muy valiosa para nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continues to be one of my favorite places...
I had not stayed here in some time and I was happy the hotel is still an excellent choice for me. I know the area and enjoy the market across the street. Metro is close by and small business for working class people are all within walking distance. It’s not in a tourist area but if you want to be immersed in the local flavor I think it puts you there.
Stayed 3 nights in Feb 2018
Response from Natalia Vergara on 14 Mar 2018
Cordial saludo, nos complace leer su comentario, siempre sera bienvenido en nuestras instalaciones

10/10 Excellent

Johnny, Sebring Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good experience with the front clerk and the waitress at the restaurant.
Stayed 5 nights in Jan 2018
Response from Natalia Vergara on 25 Jan 2018
Cordial saludo, Agradecemos su opinion y nos complace saber que la estadia fue de su agrado. Lo esperamos nuevamente!

4/10 Poor

Walter, Los Angeles

Disliked: Cleanliness, staff & service, room comfort
Inconvenient Location to night life
Room and bathroom were extremely small. Left a day earlier. Receptionist agreed to provide me with a refund for the night I would not stay. When I checked out, the same receptionist said I did not qualify for a refund because I had paid with a credit card. Did not want to argue so I simply left.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Noisy hotel
The first night I stayed there was a Friday night, and there were some local Colombians who had rented some rooms and were partying way into the night. The hotel’s clientele seemed a bit sketchy overall. The rooms are small and you can hear everything. There was also construction going on outside. Housekeeping didnt come for the 3 night I stayed. Inexpensive hotel if you’re on a budget its fine. Location is good, 10 min walk from the metro.
Stayed 3 nights in Dec 2017
Response from Natalia Vergara on 13 Dec 2017
Cordial saludo, nos ayudaria mucho nos informara la fecha en que estuvo hospedado y el numero de habitacion, para poder realizar seguimiento de esto, debido a que tenemos como politica la liempieza diaria de la habitacion, agradecemos mucho sus comentarios y espero nos pueda colaborar para el continuo mejoramiento

10/10 Excellent

damahneee, colombia medellin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Forget el ploblado for a true colombia culture come to itagui everything is here they dont tell you about how beautiful the area is this hotel was built in 2010.....its nice
Stayed 7 nights in Oct 2017
Response from Natalia Vergara on 30 Nov 2017
Cordial saludo, nos alegra saber que la experiencia fue de su agrado. Lo esperamos nuevamente!

6/10 Okay

Max, Bogota

Liked: Cleanliness
Nice stay if going on a budget
Nice stay if going on a budget, but if you are staying in Medellin with plans to visit sites, Poblado etc. it might end up cheaper looking for a hotel in other areas and pay 20% more.
Stayed 1 night in Oct 2017
Response from Natalia Vergara on 30 Nov 2017
Cordial saludo, agradecemos su opinion, trabajaremos en mejorar. Lo esperamos nuevamente!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel Going Downhill!!!
The beds are too hard, you wake up with a back ache. The bar used to be agtreat place until Juan left. Now is a mess with bad service and the Jacuuzis are always cold and dirty. Hotel needs new management, people who care about their guests.
Stayed 4 nights in Oct 2017
Response from Natalia Vergara on 27 Nov 2017
Cordial saludo, agradecemos su tiempo en hacernos saber su opinion, la cual es muy importante para nosotros. La tomaremos en cuenta para nuestro continuo mejoramiento

8/10 Good

Hanz, Tunja Colombia

Liked: Cleanliness, staff & service, room comfort
Did the job
Decent, low cost hotel in Itagüi. Well located and clean.
Stayed 2 nights in Aug 2017
Response from Natalia Vergara on 29 Nov 2017
Cordial saludo, gracias por hacernos saber su opinion. Lo esperamos nuevamente!

8/10 Good

lax, curacao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Quiet
Great hotel great staff Bellboy ready to help with all your inquiries and needs Front desk agent Maria Eugenia and Lorena always with a smile. Will definitely stay at this hotel on my next visit. Restaurant staff with a great service.
Stayed 4 nights in Jul 2017
Response from La Administracion on 26 Jul 2017
Cordial saludo, nos complace saber que su estadia fue de su agrado. Lo esperamos nuevamente!

10/10 Excellent

DH, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Out of the way a little, behind the farmers market...but good basic hotel...the room is basic, and they do keep it clean. The room and sheets replaced everyday neatly...the toilet and sink are tight, but the shower is roomy. I'm 6'5 and had plenty of room. Fan in the room was fine...some say outside has too much noise... I stayed on a Saturday night, 3rd floor street side, I didn't experience anything other than basic street noise....it didn't bother me. The front desk doesn't speak English but they are nice. I would definitely stay again
Stayed 1 night in Jul 2017
Response from Natalia Vergara on 3 Aug 2017
Cordial saludo, agradecemos sus comentarios, son de gran ayuda para el mejoramiento continuo, tambien nos alegra saber que su experiencia en nuestras instalaciones fueron de su agrado. Lo esperamos nuevamente!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017
Response from Natalia Vergara on 3 Aug 2017
Cordial saludo, nos llena de satisfaccion que nos haya calificado tan bien. Lo esperamos nuevamnete!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Not bad
They have a nice roof top bar opens at 3pm I stayed on the street side very noisy next to shipping trucks come in at 3am honking horns and yelling at each other single pain windows so if you stay ask to stay on other side

8/10 Good

Edgardo, New York

Liked: Cleanliness, staff & service
Excellent location
Close to Ayura Metro Train station, check in process good, friendly staff, rooms with double bed have outside windows, but it noisy early in the morning due to Central Mayorista trucks arriving. I moved to a back room with no outside windows, quieter but beds a little hard. Front desk staff very caring, they lend me an umbrella for a day. Restaurant prices a little above the area. I found better food and prices around the corner.

6/10 Okay

Verified traveller

Liked: Cleanliness
Cheap accomodation
I had surgery and needed cheap accomodation....Bed was harder than rocks, had to sleep on two blankets...Meals served at the onsite restaurant was very disappoointing...took uber to El Poblado area for better tasting food..Rooftop terrace was a breath of fresh air...Overall can't beat the price..

10/10 Excellent

George Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort