Outdoor pool, pool umbrellas, pool loungers

Reviews of Dann Carlton Medellin Hotel

4.5 out of 5
Dann Carlton Medellin Hotel
Carrera 43a No.7-50, Avenida El Poblado, Medellín, Antioquia

Reviews

8.6

Excellent

Rating 10 - Excellent. 631 out of 1016 reviews" "
Rating 8 - Good. 187 out of 1016 reviews" "
Rating 6 - Okay. 86 out of 1016 reviews" "
Rating 4 - Poor. 45 out of 1016 reviews" "
Rating 2 - Terrible. 67 out of 1016 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Yeni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Mar 2024
Response from . on 26 Mar 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

10/10 Excellent

Jeanine, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was more of a variety of breakfast items...bacon would have been good and the food wasnt hot
Stayed 4 nights in Mar 2024
Response from . on 19 Mar 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

6/10 Okay

Mercedes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The package that I purchase included breakfast. The food was good. The service was not. I had to wait at least 15 minutes to get a cup of coffee. The waitersses where not very friendly. They ignored us most of the time. I had to go to the reception and complained about the poor service. We stayed 7 days.
Stayed 7 nights in Mar 2024
Response from . on 19 Mar 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

6/10 Okay

Kiomara

Liked: Cleanliness
Disliked: Amenities
The facilities are good. Centrally located although there’s a lot of homeless and dirty in the area. Amenities in the room very poor. We stayed 4 nights and linens were never changed. Very few towels in the bathroom and very old towels. The staff were a mixed bag. A few were very helpful, corteaus, and friendly. The majority were not engaging.
Stayed 4 nights in Mar 2024
Response from . on 19 Mar 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

10/10 Excellent

Guido Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service the receptionist always give you a good welcome great food prepared by chef carlos the housekeeping personal always aware to the customer . It’s a great place to stay
Stayed 2 nights in Mar 2024
Response from . on 13 Mar 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 4 nights in Mar 2024
Response from . on 13 Mar 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

YASSER

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, the staff excellent, clean and quiet!!
Stayed 4 nights in Feb 2024
Response from . on 11 Mar 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone that works at Dann Carlton goes above and beyond to ensure your stay is spectacular!
Stayed 6 nights in Feb 2024
Response from . on 8 Mar 2024
Thank you very much for visiting us and leaving us this comment, we are very happy to have guests like you. Always welcome.

10/10 Excellent

Sebastian J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and has a lot to offer.
Stayed 6 nights in Feb 2024
Response from . on 8 Mar 2024
Thank you very much for visiting us and leaving us this comment, we are very happy to have guests like you. Always welcome.

10/10 Excellent

Luz, Wesley Chapel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

michael, Bradenton FL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and pool area are great ... Staff is great just need more English speaking wait staff in the restaurant area ....I stay at the hotel all the time
Stayed 3 nights in Feb 2024
Response from . on 6 Mar 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

augusto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very kind
Stayed 5 nights in Feb 2024
Response from . on 6 Mar 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My time here was great. The staff was friendly and always willing to help.
Stayed 5 nights in Feb 2024
Response from . on 29 Feb 2024
Thank you for leaving us your opinion and for your pleasant visit, we hope to have your presence on another occasion.

10/10 Excellent

Suraia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Everyone was friendly.
Stayed 5 nights in Feb 2024
Response from . on 28 Feb 2024
Thank you for leaving us your opinion and for your pleasant visit, we hope to have your presence on another occasion

8/10 Good

Michael

Staff tried to place on lowest floor :(
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally great hotel Bathroom in our room could be updated - better toilet flush, hair dryer in each room Also room safe not functional in our room
Stayed 3 nights in Feb 2024
Response from . on 27 Feb 2024
Thank you very much for choosing us and for your recommendations and opinions that are so important to us, remember that the doors of our hotel will always be open for you and your family.

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was fair, however, the toilet was outdated and it took a lot of effort to flush it, there was a towel holder mounted in front of the bathroom sink (horrible), the television was a mission to make it work even after maintenance came 3 times and then ask me to scroll thru the HDMI’s to make it work( TERRIBLE), I will give it 2 stars in general for a hotel of this category.
Stayed 3 nights in Feb 2024
Response from . on 26 Feb 2024
We sincerely appreciate your comments, they are really important to us due to our commitment to continuous improvement, always seeking a pleasant stay for our guests and visitors.

6/10 Okay

Shawn

Travelled with partner
It’s a far cry from a five star hotel. Kind of run down with chipped paint in the bathroom. The Tony Romas was excellent. As with every hotel in this country, you always have to check your bill at check out. They try to include little things you might not notice. Then when you catch them at it they don’t immediately fix it. We spent over half an hour at checkout arguing over $5.
Stayed 1 night in Feb 2024
Response from . on 26 Feb 2024
We sincerely appreciate your comments, they are really important to us due to our commitment to continuous improvement, always seeking a pleasant stay for our guests and visitors.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff. Geovanny especially helpful.
Stayed 3 nights in Feb 2024
Response from . on 21 Feb 2024
Thank you very much for visiting us and leaving us this comment, we are very happy to have guests like you. Always welcome.

10/10 Excellent

alvaro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Feb 2024
Response from . on 16 Feb 2024
Thank you for leaving us your opinion and for your pleasant visit, we hope to have your presence on another occasion.

10/10 Excellent

Tatianna

Liked: Cleanliness, property conditions & facilities
This was a nice stay in a good area!
Stayed 3 nights in Feb 2024
Response from . on 12 Feb 2024
We are glad to know that you were able to enjoy your stay with us, thank you very much for choosing us and we hope you do so another time.

2/10 Terrible

Mayra

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A little disappointed of this hotel. There are not dryer, iron, you need to ask never seen this before. Not even kleenex fácil, the bathroom shower terrible. El hotel esta muy mal, no es 5 estrellas. No plancha, secadora de pelo hay que pedirlas. No hay Kleenex para la cara. Pensé que hiba ser un mejor hotel por el precio que uno paga.
Stayed 4 nights in Feb 2024
Response from . on 12 Feb 2024
We sincerely appreciate your comments, they are really important to us due to our commitment to continuous improvement, always seeking a pleasant stay for our guests and visitors.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from . on 16 Feb 2024
Thank you for leaving us your opinion and for your pleasant visit, we hope to have your presence on another occasion.

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel
Stayed 5 nights in Jan 2024
Response from . on 7 Feb 2024
We are glad to know that you were able to enjoy your stay with us, thank you very much for choosing us and we hope you do so another time.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Heleena L

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service
Stayed 3 nights in Dec 2023
Response from . on 5 Feb 2024
We are glad to know that you were able to enjoy your stay with us, thank you very much for choosing us and we hope you do so another time.

10/10 Excellent

Carl, KEW GARDENS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel away from all the party noise when you need some rest LOL.
Stayed 4 nights in Jan 2024
Response from . on 5 Feb 2024
We are glad to know that you were able to enjoy your stay with us, thank you very much for choosing us and we hope you do so another time.

10/10 Excellent

milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will defenitly stay at this property again . Great experience . Pleasant and helpful staff . It was just perfext
Response from . on 5 Feb 2024
We are glad to know that you were able to enjoy your stay with us, thank you very much for choosing us and we hope you do so another time.

10/10 Excellent

Stephen

Stayed 6 nights in Jan 2024

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

10/10 Excellent

julianus

Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Kevin

Liked: Cleanliness, property conditions & facilities
The location and parking was the biggest plus for myself and my local tour guide. He and I could walk to local stores and to the bars and clubs that I preferred. The breakfast buffet was always presented beautifully and delicious. Housekeeping was less than satisfactory. The last few days I was there I just kept my "Privacy " tag on door so I would not have to deal with whatever issue she would cause by coming into room. I found that a couple of the bellmen were rude and abrupt with me for no reason that I know of. Peering at me with hateful stares and never a smile when all I did was smile.
Stayed 7 nights in Jan 2024
Response from . on 26 Jan 2024
We sincerely appreciate your comments, they are really important to us due to our commitment to continuous improvement, always seeking a pleasant stay for our guests and visitors.

10/10 Excellent

Alejandro, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Pamely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

monica

Stayed 5 nights in Jan 2024

10/10 Excellent

Luis, Ensenada

Stayed 3 nights in Jan 2024

10/10 Excellent

Paola, Miami

Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before. The customer service is top-notch. I was also happy that we were able to stay in the same room even though we had one reservation for Thursday to Friday and another reservation for Friday to Monday.. I spoke to Ruben in advance, and he made sure that we could do that. Thanks, Ruben!
Stayed 1 night in Jan 2024
Response from . on 12 Jan 2024
Thank you for leaving us your opinion and for your pleasant visit, we hope to have your presence on another occasion.

10/10 Excellent

Mario Alberto Aguirre, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely nice stay. Super recommended 👌
Stayed 2 nights in Jan 2024
Response from . on 9 Jan 2024
Muchas gracias por escogernos y por sus recomendaciones y opiniones que son tan importantes para nosotros, recuerde que las puertas de nuestros hotel siempre estarán abiertas para usted y su familia.

2/10 Terrible

Rosiris Yadira Guerra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

Diony

Stayed 1 night in Dec 2023

6/10 Okay

Miriam

Travelled with family
Liked: Amenities
Would not recommend this property. It is listed as 5 stars but the experience is far from it. The check in staff is rude and unhelpful. The room is small and not clean. There are things that are broken. We were woken in the middle of the night (2:30 am) by a loud noise coming from our air conditioning which would not stop. We had to get someone to come into our room and fix it. The room also had paper thin walls and was very noisy. We had to ask multiple times for people to be quiet. They only give you one key, so if you are two people you cannot separate. They are not accommodating of additional needs. Would not stay here again.
Stayed 3 nights in Dec 2023
Response from . on 2 Jan 2024
We sincerely appreciate your comments, they are really important to us due to our commitment to continuous improvement, always seeking a pleasant stay for our guests and visitors.

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023