Building design

Reviews of Swissôtel Makkah

5 out of 5
Swissôtel Makkah
King Abdul Aziz Endowment, Ajyad Street, Makkah

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1001 reviews" "
Rating 8 - Good. 245 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Ibrahima

Very nice
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 15 Apr 2024
Dear Ibrahima, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Kazi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean Hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management Team on 12 Apr 2024
Dear Kazi, thank you for your awesome feedback about hotel maintainenece and cleanliness. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Nawaim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 7 Apr 2024
Dear Nawaim, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

6/10 Okay

Imran

Travelled with family
Liked: Cleanliness, staff & service, amenities
They didn’t provide shuttle service to the customers and the access to the hotel was terrible specially if you are coming outside of the city via taxi or any other transportation the cops closed all the roads towards the hotel. And we walked to the hotel from be far with all our luggage that was a terrible experience. And when we reached to the hotel they couldn’t give us the room which we booked online for some strange
Stayed 2 nights in Mar 2024
Response from Hotel Management Team on 28 Mar 2024
Dear Imran, We take all reviews seriously to constantly improve our services. Your comments about transportation and reservation service have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again with a promise to provide you with a better service and experience.

10/10 Excellent

Roda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Roda, thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Ayah

Stayed 5 nights in Mar 2024
Response from Hotel Management team on 6 Apr 2024
Dear Ayah, thank you for your kind feedback. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

2/10 Terrible

Adham

Stayed 1 night in Mar 2024
Response from Hotel Management Team on 3 Apr 2024
Dear Adham, We take all reviews seriously to constantly improve our services. Your feedback has been forwarded to the concerned department as your comfort is our top priority.Looking forward to serving you soon.

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the kabba view rooms
Stayed 2 nights in Mar 2024
Response from Hotel management on 15 Mar 2024
Dear Ismael, thanks for your positive reviews about Swissotel Makkah. We are proud to be part of the prominent Clock Towers complex that directly faces the holy Kaaba. Can’t wait to help you discover more life rewards on your next visit.

6/10 Okay

Hatem

Liked: Cleanliness
Disliked: Staff & service
Location is great next to Haram
Stayed 2 nights in Mar 2024
Response from Hotel management on 15 Mar 2024
Dear Hatem, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Momen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management team on 13 Mar 2024
Dear Momen, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

4/10 Poor

manzar

Travelled with family
Disliked: Cleanliness, staff & service
It’s was ok suppose to be good and better but there staff and services was terrible very rude staff specially receptionist not accommodating people not hospitality staff, The breakfast was terrible . The breakfast food not good at all there chicken sausages vey hard just like rock we try just once only will be not recommended any one this hotel
Stayed 3 nights in Mar 2024
Response from Hotel Management team on 11 Mar 2024
Dear guest, may Allah accept your good deeds. Please note that your opinion about staff and breakfast buffet have been shared with the relevant department. And we strive to provide great service for our guests. Waiting for your next visit.

10/10 Excellent

amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management team on 17 Mar 2024
Dear Amy, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

10/10 Excellent

Naveed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for those wanting to be close to the Haram
Stayed 5 nights in Mar 2024
Response from Hotel management on 8 Mar 2024
Dear Naveed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Hicham, Dedham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real excellent hotel.
Stayed 6 nights in Feb 2024
Response from Hotel Management team on 2 Mar 2024
Dear Hicham, we’re glad that you were able to enjoy some quality time and had a Swiss Vitality experience during your stay at Swissotel Makkah. It has been a pleasure to serve you. We look forward to welcoming you again soon.

8/10 Good

M. Hany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was good, room overlooking the great mosque. didn't like the very tiny bathroom
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 28 Feb 2024
Dear Guest, thank you for your positive feedback towards our dinner buffet and room view. We are always honored to welcome you at Swissotel Makkah. We take your comment about bathroom size in our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

dilwar, leicester

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to masjid al haram. Friendly staff. Restaurant is great too
Stayed 7 nights in Feb 2024
Response from Hotel Management team on 27 Feb 2024
Dear Dilwar, thank you for your positive feedback towards our location, staff service and restaurant. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Place is amazing and the customer service is outstanding special thanks to moaayad
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 27 Feb 2024
Dear Mohammed, we are delighted you took the time to thank our staff members and share your feedback about customer service. We’ll make sure to share your positive feedback with Mr. Moaayad. We are waiting to serve you again soon.

10/10 Excellent

Asim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with tasty food near Haram.
Stayed 4 nights in Feb 2024
Response from Hotel Management team on 26 Feb 2024
Dear Asim, thank you for your positive feedback towards our location that directly faces the holy Kaaba, room cleanliness and buffet. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Shahid Sabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel in the clock tower and very close to Masjidul Haram. Has a tunnel connecting the clock tower.
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 26 Feb 2024
Dear Shahid, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

8/10 Good

Asma

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management team on 25 Feb 2024
Dear Asma, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

dilwar, leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Hotel Management team on 22 Feb 2024
Dear Dilwar, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

majeed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 21 Feb 2024
Dear Majeed, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Shaista Shaik and Majid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is phenomenal hotel. It is very well kept, the staff is outstanding especially Mahmood, in charge of cleaning; he is the nicest man and so thoughtful and so good at taking care of guests. The breakfast buffet is outstanding and I just don’t have enough words to say how much I enjoyed my stay here. It’s also very close to the Haram and made travel very easy. 15/10 stars from me
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 18 Feb 2024
Dear guest, thank you for taking the time to share your positive feedback about staff service, cleanliness, location and breakfast buffet. We will make sure to share your feedback with Mr. Mahmood personally to keep up the amazing work. We are waiting to serve again soon.

6/10 Okay

Asaduzzaman, Toronto

Stayed 6 nights in Feb 2024
Response from Hotel Management team on 21 Mar 2024
Dear Asaduzzaman, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

ATALLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and covvenient.
Stayed 1 night in Jul 2023
Response from Hotel Management team on 8 Feb 2024
Dear Atallah, may Allah accept your good deeds. We are beyond happy with your positive feedback about staff service. We are waiting to serve you again soon.

10/10 Excellent

mazer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 7 nights in Jan 2024
Response from Hotel Management team on 7 Feb 2024
Dear Mazer, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Sheikh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
their buffet had very little option no chicken or a protein item,
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 6 Feb 2024
Dear Sheikh, we take all reviews seriously to constantly improve our services. Your comments about variety of buffet have been forwarded to the concerned department as your comfort is our top priority. Looking forward to serving you again.

10/10 Excellent

jamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and were very friendly. The location is excellent. We looked forward to having the breakfast since there was such a variety. Thank you
Stayed 3 nights in Feb 2024
Response from Hotel Management team on 5 Feb 2024
Dear Jamal, may Allah accept your good deeds. Thank you for expressing your opinion in staff service, location and variety of breakfast buffet. We are glad that our services have reached your satisfaction. We look forward to serving you during your next visit.

10/10 Excellent

Umair, Rawalpindi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and accessible from Haraam, lot of dinning options nearby. Excellent breakfast. Although my room washroom was very small as compared to other 5 Star hotels i booked so far and seems not to be maintained properly. Other than that over all experience was excellent. Specially kids corner in breakfast for the kids:
Stayed 4 nights in Jan 2024
Response from Hotel Management team on 29 Jan 2024
Dear Umair, thank you for your positive feedback towards our location, kids breakfast and breakfast buffet. We are always honored to welcome you at Swissotel Makkah. We take your comment about bathroom size and maintenance in our consideration to improve our services, waiting to serve you again soon.

6/10 Okay

Rabia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management team on 28 Jan 2024
Dear Rabia, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

ZULF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience.
Stayed 2 nights in Jan 2024
Response from Hotel Management Team on 26 Jan 2024
Dear Zulf, Thank you for your awesome feedback. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & services are the best.
Stayed 3 nights in Jan 2024
Response from Hotel Management team on 22 Jan 2024
Dear Muhammad, thank you for your positive feedback towards our location that directly faces the holy Kaaba and services. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Alia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Cleaning staff were prompt and very responsive. Dining staff are great . Food is excellent.
Stayed 4 nights in Jan 2024
Response from Hotel Management team on 20 Jan 2024
Dear Alia, thank you for your positive feedback about staff services and buffet. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Walk to Haram, can easily go for 5 prayers
Stayed 2 nights in Jan 2024
Response from Hotel Management team on 17 Jan 2024
Dear Ahmed, thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

10/10 Excellent

Ali

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management team on 29 Jan 2024
Dear Ali, thank you for the five star rating. We are more than glad that you had a Swiss Vitality experience. We look forward to welcoming you again.

8/10 Good

Gul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access to Makkah towers. Walkable to Haram. Clean room. The room and bathroom size was slightly smaller and the hotel was crowded but good experience overall.
Stayed 4 nights in Jan 2024
Response from Hotel Management team on 9 Jan 2024
Dear Gul, thank you for your positive feedback towards our location and room cleanliness. We are always honored to welcome you at Swissotel Makkah. We take your comment about room size, bathroom size and crowdedness in our consideration to improve our services, waiting to serve you again soon.

6/10 Okay

Shafiul

Stayed 1 night in Jan 2024
Response from Hotel Management team on 9 Jan 2024
Dear Shafiul, because our main goal is to provide our guests with the best possible experience to enjoy the quality of life, we wanted to thank you for your kind feedback. It has been taken into consideration. We look forward to welcoming you soon.

8/10 Good

A

Stayed 1 night in Jan 2024
Response from Hotel Management team on 9 Jan 2024
Dear Guest, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Bilal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management team on 9 Jan 2024
Dear Bilal, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

mansoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Highly recommended, lovely breakfast, easy excess to the Haram, easy transport.
Stayed 2 nights in Jan 2024
Response from Hotel Management team on 9 Jan 2024
Dear Mansoor, thank you for your positive feedback towards our location that directly faces the holy Kaaba and breakfast buffet. We are always honored to welcome you to Swissotel Makkah. Waiting to serve you again on your next visit soon.

8/10 Good

nagwa

Stayed 3 nights in Jan 2024
Response from Hotel Management team on 24 Jan 2024
Dear Nagwa, thank you for your review as it helps us to maintain an excellent standard of service to our guests and always improve. We look forward to welcoming you soon with a promise of a Swiss Vitality experience that will let you experience a quality of life.

10/10 Excellent

Aamir

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Dec 2023
Response from Hotel Management team on 31 Jan 2024
Dear Aamir, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Lamiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management team on 8 Jan 2024
Dear Lamiya, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Mohamed

Excellent Stay
Stayed 2 nights in Dec 2023
Response from Hotel Management team on 31 Dec 2023
Dear Mohamed, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

4/10 Poor

Imteyaz Anwar

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Management Team on 30 Dec 2023
Dear Imteyaz, because our main goal is to provide our guests with the best possible experience to enjoy the quality of life, we wanted to thank you for your kind feedback. It has been taken into consideration. We look forward to welcoming you soon.

10/10 Excellent

Abdul hamid

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management team on 27 Dec 2023
Dear Abdul hamid, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

Mir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management team on 26 Dec 2023
Dear Mir, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

6/10 Okay

Farrukh

Liked: Cleanliness, room comfort
Safe didn’t work so called the receptionist they sent someone couldn’t fix nothing after that called again again sent someone couldn’t fix it nothing again so gave up on it , water leaking by coffee maker . Worst was when I tried to book a car through hotel concierge he said don’t book through hotel his FRIEND will take us. Didn’t expect that from a five star hotel . Location was great !!!!
Stayed 6 nights in Dec 2023
Response from Hotel Management team on 27 Dec 2023
Dear Farrukh, thank you for your feedback towards our location. We are always honored to welcome you at Swissotel Makkah We take your comment about safe box, room amenities and concierge staff in our consideration to improve our services, waiting to serve you again soon.

10/10 Excellent

abedalrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management team on 24 Dec 2023
Dear Abedalrahman, thank you for the perfect rating. It is our goal to let our guests enjoy quality time by providing them with a Swiss Vitality experience. Looking forward to your next visit.

10/10 Excellent

murad

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Management team on 24 Dec 2023
Dear Murad, thank you for the five star rating. We are more than glad that you had a Swiss Vitality experience. We look forward to welcoming you again.