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Reviews of Makkah Towers

5 out of 5
Makkah Towers
Ibrahim Al Khalil Street, Al Haram, Makkah, Makkah

Reviews

8.0

Very good

Rating 10 - Excellent. 309 out of 794 reviews" "
Rating 8 - Good. 276 out of 794 reviews" "
Rating 6 - Okay. 117 out of 794 reviews" "
Rating 4 - Poor. 45 out of 794 reviews" "
Rating 2 - Terrible. 47 out of 794 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ASHIQUR, Quincy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The great things about this hotel is about its stuff and friendly managements.
Stayed 3 nights in Apr 2024

8/10 Good

dost

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Mar 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Dost,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

2/10 Terrible

Lahsen

Liked: Cleanliness, property conditions & facilities
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

6/10 Okay

Shahid

Travelled with family and small children
Liked: Staff & service
Bathroom was too small
Stayed 4 nights in Mar 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Shahid ,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

2/10 Terrible

Nannemia

Disliked: Cleanliness, staff & service, property conditions & facilities
Security is so rude and disrespect, they just yell and shout at you even after showing hotel card. No respect to hotel residents. Show favor to local language speaking people. Hope you guys are reviewing CC tv cameras.
Stayed 3 nights in Mar 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Nannemia,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

6/10 Okay

Najla

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below expectation Not a 5 star property
Stayed 2 nights in Mar 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Najla,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

4/10 Poor

Eehab, Lynn Haven

Stayed 1 night in Mar 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear guest Eehab,we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel as our mission isto provide excellent guest experiences.we wish to contact you personally to discuss this further.Kind regards,Guest Experience TeamMakkah Hotel & Towers

2/10 Terrible

Hamdan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dissappointed with service and facilities. Also I didnt get my room until 11:30PM eventhough I was there at 5PM just after checkin time and they asked me to leave sharp at 12 midday without late checkout. Furthermore the availability of dining options in the hotel are extremely expensive and the food quality was not high. Furthermore the room carpet seemed not vacumed or cleaned as my foot soles were getting dark in my own room!! At checkin there was a confusion amd I was left eithout a room waiting for 1 hour as they gave my room to someone else!! Overall extremely dissatisfied eith this hotel.
Stayed 1 night in Mar 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear guest Hamdan,we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel as our mission isto provide excellent guest experiences.we wish to contact you personally to discuss this further.Kind regards,Guest Experience TeamMakkah Hotel & Towers

6/10 Okay

Mohammed

Travelled with family
Liked: Amenities
Needs maintenance
Stayed 1 night in Feb 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Mohammed,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Usman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!!
Location, location n location. Friendly service during check in n check out. We booked partial haram view room For 4 and the room was spacious and it comes with a full bath n a powder room. Imran Waseem our house keeping is the best. He n his team made sure everything was going well during our stay!
Stayed 5 nights in Jan 2024

2/10 Terrible

Kazi

Stayed 3 nights in Jan 2024

8/10 Good

Ahmad

Stayed 6 nights in Jan 2024

8/10 Good

Abid

Stayed 4 nights in Jan 2024

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, perfect location
Stayed 2 nights in Jan 2024
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Khurram,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

yahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only two elevators serving milion people
Stayed 1 night in Oct 2023

2/10 Terrible

Yasser

Stayed 1 night in Dec 2023

2/10 Terrible

Yasser

Travelled with family
Disliked: Property conditions & facilities, room comfort
Rude, disrespectful and unprofessional
Very rude staff. They got us security guard and kept knocking on the door to try change our room. I was away and they scared my family and annoyed them a lot. I can’t believe this is a five star expensive hotel. I paid nearly fifteen hundred sterling pounds for one room for 3 nights with bad service. One of the most expensive hotels in the planet and the worst one at the same time. I regret booking this hotel and I advise everyone not to go there
Stayed 1 night in Dec 2023

8/10 Good

Tarek

10/10 Excellent

Olabowale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in, in Makkah. I stayed here for 4 nights and had zero issues. Breakfast was exquisite and the staff were accommodating. It was a short walk to the Haramain, literally outside and I'm there. Thankyou I will be back
Stayed 4 nights in Dec 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Olabowale ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Shakeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Mir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Abdalla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice. The food is good with many choices during breakfast and dinner. Access to the Masjid is easy, the suites are spacious and
Stayed 3 nights in Nov 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Abdalla ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended for elders
great place - near Al Harram, building door on the Alharram outside yard, inside door open in the mall ( location always busy as usual) highlight recommended for elders how can not walk long distances as you need to be)
Stayed 3 nights in Nov 2023

8/10 Good

Suhail

Liked: Cleanliness, staff & service
One of the best locations with walk-out to Haram. Clean not as roomy as we expected and elevators get very busy during prayer times so plan to go down earlier. We had wifi issues and the staff resolved them. Staff was excellent, whenever we had any issues or questions they were resolved quickly.
Stayed 4 nights in Nov 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Suhail,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Faisal

Stayed 4 nights in Nov 2023

2/10 Terrible

Aziz

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Nov 2023

8/10 Good

Muhammed Saddiqur

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Could do with an extra lift or two.
Stayed 8 nights in Oct 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Muhammed,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice specially housekeeping staff very caring and helpful Thanks
Stayed 4 nights in Oct 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Muhammad,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

2/10 Terrible

bonitta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked three rooms and advised them that we have a handicapped person for one of the rooms . we got there the room is not for a handicapped . so he had to go through a rough night without any accessible means for him after a long flight . that was not fair and not worth what we paid for. another thing, the room was in weird floor so you go with elevator to a floor then go up the stairs . they never mentioned that online. stairs were high and we had an old person with us.I will never ever visit that hotel.
Stayed 2 nights in Sep 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear guest Bonitta,we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience in our hotel as our mission isto provide excellent guest experiences.we wish to contact you personally to discuss this further.Kind regards,Guest Experience TeamMakkah Hotel & Towers

6/10 Okay

Aminah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very close to Masjid Al Haram BUT the reception is literally in the basement parking which wasn't easy to find at all. It was the most bizarre check-in experience I've ever had. Overall is was okay, but it wasn't super easy to navigate the entry and exit, especially because it's surrounded by a mall and shops. It's just an overall confusing hotel.
Stayed 3 nights in Sep 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Aminah,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Tahira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this property
Stayed 2 nights in Aug 2023

10/10 Excellent

Said

Stayed 5 nights in Sep 2023

10/10 Excellent

Mahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff,safety and quality.
Stayed 3 nights in Sep 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Mahmad ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

8/10 Good

muhammad

Liked: Cleanliness
Man on counter was very rude
Stayed 4 nights in Sep 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Muhammad,Thank you for letting us know about your experience We are looking into this issue and hope to resolve it promptly and accurately.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Ahmed, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was above and beyond like Ahmed the receptionist and Khaled the valet of the bags leader
Stayed 1 night in Sep 2023
Response from Makkah Hotel & Towers on 11 Apr 2024
Dear Guest Ahmed ,Thank you for taking the time to review your stay with us in Makkah Hotels & Towers.We are very pleased to hear that our staff made your stay pleasant.We are looking forward to having you again in our hotel and towers.Best regards,Guest Experience TeamMakkah Hotel & Towers

8/10 Good

Shopna

Liked: Staff & service
Stayed 7 nights in Aug 2023

2/10 Terrible

SABIHA

Travelled with family
Liked: Cleanliness, staff & service
Horrible, most of them don’t speak/understand English properly and rude. The receptionist lady was so unprofessional; she had a hard time comprehending and struggled to find my booking confirmation number. She even looked at the booking confirmation numbers in my email and couldn’t put the booking number correctly in the system. I was given a room in tower 3, floor 17 and room 19. There were only 3 elevators for each tower and no AC in the elevator. I was pushed by a group of 40 to 50 Indonesian, Malaysian, and Philippines each time I used the elevator. Additionally, each time I went down or up, I needed a minimum of 20-30 minutes to wait to get into the elevator. A day before my check out, I learned that one should not accept the room in Tower 3 expressly; this tower and villas attached to Tower 3 are given to the above nationals. The room and breakfast were just okay, not up to the standard of 5 stars. I paid almost 1400 dollars for four nights; everything was crap against the money I spent. People from room service and housekeeping were caring and thoughtful about their guests. Overall, I don’t recommend Makkah Tower, nor am I returning to this hotel again. There are plenty of options around the area within the same price range.
Stayed 4 nights in Aug 2023

8/10 Good

Ragia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The place is very near to Holy mosque. It's clean and quiet. The only thing that I I didn't like the elevator! They only have 3 elevators and the hotels was very crowded so you have to wait for 10 minutes to find an elevator to take you to your room!! But in general, it was a great experience!
Stayed 2 nights in Aug 2023

8/10 Good

Irfan

Liked: Cleanliness, property conditions & facilities, room comfort
On doorstep to Haram negated by slow lift service!
It’s second to none in terms of closeness to the Haram with entrance virtually on the doorstep.But this is negated by the issue with lifts usually taking too long meant leaving earlier for prayers.The breakfast is decent with good variety but served in tower 1 which is a few mins walk from tower 2 where we stayed.The staff are polite and helpfull.Also it’s a bit tricky to get to the taxi pick up area which a walk through the car park.Had a great Haram view from the room.
Stayed 5 nights in Aug 2023

8/10 Good

Milad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good would definitely recommend. Only negative will have to be the lifts. 2 out of 3 lifts were not working and sometimes you’re waiting 15/20 minutes. Other than that, EXCELLANT
Stayed 6 nights in Aug 2023

10/10 Excellent

Walid

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel steps from haram
Stayed 2 nights in Aug 2023

4/10 Poor

shamim

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Mohamed

Stayed 3 nights in Aug 2023

10/10 Excellent

khalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and breakfast it s very good I will stay there again
Stayed 1 night in Aug 2023

6/10 Okay

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I didn't like: - Sewer odour in the washroom all the time. - phone ringing on the floor (corredor) all the time - the elevator is always busy and not comfortable at all, people are pushing each other, very low supervision from the facility - high sound of machines in the floor (11th)
Stayed 4 nights in Aug 2023

8/10 Good

Mohamed

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall is very good experience, rooms are spacious very close to the Haram, Staff are very friendly and helpful... The main issue was waiting time for an elevator :(
Stayed 3 nights in Aug 2023

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to haram
Stayed 6 nights in Aug 2023

10/10 Excellent

Syed Imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Asad

Stayed 2 nights in Aug 2023