4 restaurants, international cuisine

Reviews of Conrad Makkah

5 out of 5
Conrad Makkah
Ibrahim Al Khalil, Makkah

Reviews

9.2

Wonderful

Rating 10 - Excellent. 514 out of 701 reviews" "
Rating 8 - Good. 124 out of 701 reviews" "
Rating 6 - Okay. 30 out of 701 reviews" "
Rating 4 - Poor. 18 out of 701 reviews" "
Rating 2 - Terrible. 15 out of 701 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

ABDULRAHMAN

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I made booking for 2 rooms. Room1 : 2 adults and child (15 yrs) / Room 2 : 2 adults and child (16 yrs). The breakfast is included. Upon arrival they said: the breakfast will change to Sohor during ramadn!!!!!!!. And there us extra fee to change from Sohor meal to breakfast. Moreover , i payed extra charge fot kids meal!!
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay,Your valuable comments are taken into consideration, and we will work on it to correct what happened to avoid it happening in the future, we apologize for the inconvenience that occurred to you and the necessary measures will be taken.Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely

10/10 Excellent

mahmun

Travelled with family
Liked: Amenities
It was lovely stay good location and nice breakfast option ,room service guy Jahid hasan good guy taking care of us,
Stayed 5 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are fortunate to have such thoughtful and exceptional team members as (Team member), and we will be sure to share your kind words with (him/her) as well as our entire team. We appreciate your response and look forward to accommodating you again soon.Regards,

8/10 Good

nadeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel eas nice but we were given a wrong room to what we booked and paid for online. 2. Days in that room my asthma flarred up badly and my child had allergies which caised him temp and sneezing with sore red eyes, i complained and after 6 hrs of waiting my room was changed and upgarded it . The hiuse kweping guy on 8th floor the initial room given ,that person was really nice but thhe houae keeping in floor 5 was very personal ,as a ladybi found offensive asking me whichbcountry i am from and than discussing in between that i look from such and such place and giggling . Both those men should be spoken to on floor 5 . Rest was nice ,breakfast was good ,staff there was very nice ,room which was given as upgrade was nice clean .
Stayed 5 nights in Mar 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,Thank you for your time for your time in writing your feedback.Regarding your comments , they will be taken into consideration.We certainly hope that you will have the opportunity of visiting us again in the near future, where we will have the pleasure of serving you once more.Sincerely,

8/10 Good

HUSSAM

Liked: Cleanliness, staff & service, amenities
Your clothes stink after eating at the Mahraga restaurant at breakfast
Stayed 2 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,Thank you for your time for your time in writing your feedback.Regarding your comments on our buffet, they will be taken into consideration.We certainly hope that you will have the opportunity of visiting us again in the near future, where we will have the pleasure of serving you once more.Sincerely,

10/10 Excellent

Daoud, alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are truly pleased to receive your positive review. Thank you for letting us know how much you enjoyed it; we are especially pleased that you felt well-looked after. We will definitely pass on your heartened review to our team members. We look forward to having you with us again in the near future.Regards,

10/10 Excellent

Siti

Stayed 6 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are fortunate to have such thoughtful and exceptional team members as (Team member), and we will be sure to share your kind words with (him/her) as well as our entire team. We appreciate your response and look forward to accommodating you again soon.Regards,

10/10 Excellent

Zainub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location… everything was perfect
Stayed 5 nights in Feb 2024
Response from Conrad teams on 4 Apr 2024
Dear Valued Guest,We are truly pleased to receive your positive review. Thank you for letting us know how much you enjoyed it; we are especially pleased that you felt well-looked after. We will definitely pass on your heartened review to our team members. We look forward to having you with us again in the near future.Regards,

10/10 Excellent

Shafi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays you can have. Hotel is the perfect location to perform pilgrimage.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 29 Feb 2024
Dear Valued Guest,Thank you for the time to give a perfect rating and for sharing your experience with us. We are truly delighted to read that you find the hotel excellent, especially our team members. We do look forward to welcoming you back.Warm Regards

10/10 Excellent

Ramzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on 24 Feb 2024
Dear Mr.Ramzi,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Mohammed Zubair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Relations Team on 24 Feb 2024
Dear Mr. Mohammed Zubair,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Nav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from Majid at midnight upgraded us to a suite facing the Haram. Top quality facilities staff amazing highly recommended for UK travellers. Close to everything walking distance to Haram in real terms 7 minutes.
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on 17 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Javid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! One of the best hotel in Saudi - Mecca i stayed . I will strongly recommend
Stayed 5 nights in Feb 2024
Response from Guest Relations Team on 16 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,

10/10 Excellent

Feda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good management and great location.
Stayed 4 nights in Feb 2024
Response from Conrad teams on 11 Feb 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleague XXXX and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

10/10 Excellent

ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect just crossing the street, really helpful and welcoming staff, very tidy and clean rooms, highly recommended
Response from Guest Relations Team on 8 Feb 2024
Dear Mr.Ahmed,We would be absolutely delighted to welcome you back to our hotel in the future. Thank you once again for your glowing review, and we look forward to serving you again soon! Thanks & RegardsGuest Relations Team

6/10 Okay

Amer, newtown

It was ok nothing wow 😯. I arrived 0900 am and I got room by 4 pm . This short and chubby guy ( sorry don’t know his name ) wasn’t very cooperative. I asked for clean towels and he pretend ok but nobody came . I was expecting slightly better service for the price they charge but Elhumdulilah.
Stayed 3 nights in Feb 2024
Response from Conrad teams on 6 Feb 2024
,Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay,Your valuable comments are taken into consideration, and we will work on it to correct what happened to avoid it happening in the future, we apologize for the inconvenience that occurred to you and the necessary measures will be taken.Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely

10/10 Excellent

wahida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy in general
Stayed 4 nights in Jan 2024
Response from Guest Relations Team on 4 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Uzma

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful experience
Stayed 4 nights in Jan 2024
Response from Conrad teams on 6 Feb 2024
Dear Valued Guest,We are delighted that you found the Hotel and the location ideal for your needs. We appreciate your kind words about our services. Our team takes great pride in providing a memorable and personalized experience for our guests. We will make sure to pass on your compliments to our team members for their outstanding assistance.We look forward to having you with us again in the near future.Regards,

8/10 Good

Haleh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and wonderful staff. We're coming back inshallah.
Stayed 5 nights in Jan 2024
Response from Guest Relations Team on 3 Feb 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Expedia review page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be up here
Stayed 4 nights in Jan 2024
Response from Conrad teams on 1 Feb 2024
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,

10/10 Excellent

Akbar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Conrad teams on 1 Feb 2024
Dear Guest Thank you for the great rating! We are thrilled that you enjoyed our hotel! We are looking forward to having you stay with us in the near future.Regards

10/10 Excellent

Nadia

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Conrad teams on 1 Feb 2024
Dear Valued Guest,Thank you for choosing to stay at Conrad Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. .We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your commentsSincerely,

10/10 Excellent

Fatimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here from 10 Jan till 16 Jan 24. I like the services rendered by housekeeping. Breakfast spread was delicious. Will come again for future umrah.
Stayed 6 nights in Jan 2024
Response from Wafa AlTumbkti on 24 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel facilities and services up to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Hoda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind from the reception to the conciege to the buffet. My only concern was that there is no microwave available to heat milk for my little child and that they did not have a coffee machine in the room (I would like the property management to take that into consideration). We love Conrad hotels. They have same bedding (very comfortable) as the ones in the USA. I will definitely come back.
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on 23 Jan 2024
Dear Valued Guest,Thank you so much for the positive rating and for taking the time and share your feedback on our Exepdia.com page.We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. Also, we have noted down all the highlighted points and will work on it.We look forward to having you back with us.Warm regards,Guest Relations Team

10/10 Excellent

Abir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast options. Walk to haram was only 2 mins. Room was very spacious and clean. Excellent room service as well. Definitely coming back here again Inn sha Allah
Stayed 5 nights in Jan 2024
Response from Wafa Altumbkti on 27 Jan 2024
Dear Valued Guest,Thank you for your feedback and for the very good ratings. It is always a pleasure to know that our guests had a good stay and bring home with them good memories. Your praise for the service of our staff is very much appreciated. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Our check-in time standard is 4 pm, we do offer early check-in depends on the availability of the room.We certainly hope that you will have the opportunity of visiting us again in the near future where we will have the pleasure of serving you once moreSincerely,

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Team on 19 Jan 2024
Dear Valued Guest,Thank you for taking the time to provide us with your feedback recent stay.We apologize for the inconvenience you experienced during your stay with us. Your satisfaction is our priority, and we regret that we did not meet your expectations this time.Warm regardsGuest Relations Team

10/10 Excellent

Sergia, New Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, food, service and amenities. I enjoyed my stay and will return.
Stayed 1 night in Jan 2024
Response from Wafa Altumbkti on 17 Jan 2024
Dear Valued Guest,We would be absolutely delighted to welcome you back to our hotel in the future. Thank you once again for your glowing review, and we look forward to serving you again soon!Sincerely,

10/10 Excellent

Najat

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Wafa AlTumbkti on 16 Jan 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,i

10/10 Excellent

Haji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Jan 2024
Response from Wafa Altumbkti on 14 Jan 2024
Dear valued guest, Thank you for choosing Conrad as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Best Regards.

10/10 Excellent

Sibghat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for our visit. Highly recommended for your visit.
Stayed 7 nights in Jan 2024
Response from Wafa Altumbkti on 15 Jan 2024
Dear Valued Guest,We would be absolutely delighted to welcome you back to our hotel in the future. Thank you once again for your glowing review, and we look forward to serving you again soon!Sincerely,

8/10 Good

manei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
للاسف لم يسمح للزوجه بالإفطار رغم ان الحجز تم لغرفة لشخصين
Stayed 2 nights in Jan 2024
Response from Wafa Altumbkti on 14 Jan 2024
ضيفنا العزيز, مرحبا بكم من جوار بيت الله، نشكركم جزيل الشكر على تواصلكم معنا، نفخر بإعجابكم من فندق كونراد مكه جبل عمر، كما أن ملاحظاتكم القيمة هي محل اهتمامنا و قد تم ايصالها للجهات المختصة، نتطلع لزيارتكم القادمة، في رعاية اللهدمتم بصحه و عافية

10/10 Excellent

SAIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from Wafa AlTumbkti on 11 Jan 2024
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,

10/10 Excellent

Haji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and very professional employees
Stayed 1 night in Jan 2024

10/10 Excellent

Obeidurahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Wafa AlTumbkti on 11 Jan 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

10/10 Excellent

Junaid

Travelled with family
Liked: Staff & service
Very convenient, right next to Haram. Very clean, friendly staff. Will come back.
Stayed 2 nights in Jan 2024
Response from Wafa AlTumbkti on 10 Jan 2024
Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice, will not be dissappointed!
Conrad Makkah was an excellent choice! ive stayed at multiple clock tower hotels, makkah towers and now Conrad. Conrad has been above and beyond one of the cleanest and nicest staff! Breakfast buffet was top notch as well, fresh juices, dates shakes and freshly cooked foods made the stay that much better. Conrad is a short 5-10 minute walk to the Haram, although you will need to leave roughly 30-45 mins prior to prayer time to make it through the road. Within about 30 minutes of prayer the road is blocked which requires you to walk all the way to the new expansion and back towards king fahad gate. As long as you leave conrad in a timely manner this is a great option.
Stayed 3 nights in Dec 2023
Response from Wafa AlTumbkti on 10 Jan 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,Wafa AlTumbkti

10/10 Excellent

Samirah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imy
Everything was great apart from the WiFi in room 1129
Stayed 6 nights in Dec 2023
Response from Wafa Altumbkti on 10 Jan 2024
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

10/10 Excellent

Noh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Wafa AlTumbkti on 10 Jan 2024
Dear Valued Guest,Thank you for choosing to stay at Conrad Makkah. It is very much appreciated that you took the time for sharing your delightful experience during your stay at our hotel. .We hope to have the opportunity to welcome you back at our hotel on your next visit and thank you for your commentsSincerely,

8/10 Good

Idris

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very convenient place
Stayed twice now and very convenient to get to Haram, staff very friendly and by far very easy to commute to Haramain. I'd stay again as i feel the location is ideal. Rooms are comfortable as well and bathrooms are exquisite.
Stayed 5 nights in Dec 2023
Response from Wafa AlTumbkti on 3 Jan 2024
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

2/10 Terrible

Ismail

Stayed 7 nights in Aug 2023
Response from Wafa Altumbkti on 31 Dec 2023
Dear Valued Guest We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

8/10 Good

Jackie

Liked: Cleanliness, staff & service
Umrah trip
Near to gate 79 for umrah , 2 minute walk to haram. Good choices for breakfast catering to all needs; fresh and hot . Obvious wear and tear to the room, to be expected with the amount of people this city has visit them . Allowed us a late check out to attend Friday prayers. There is so many hotels in this area, will likely try somewhere else if I lucky enough got come again
Stayed 4 nights in Dec 2023
Response from Guest Relations Team on 29 Dec 2023
Dear Valued Guest, Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely,

8/10 Good

Changez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Experience staying at Conrad
We had a pleasant stay and they did accommodate our request for early check-in. The housekeeping staff seemed a bit confused while taking instructions. The location was excellent, 1 min walk to Haram. The buffet is expensive and cycles the same menu everyday. Overall nice experience.
Stayed 4 nights in Dec 2023
Response from Guest Relations Team on 29 Dec 2023
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Sincerely,

10/10 Excellent

Muhammed Ilyas

Stayed 1 night in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear valued guest, Thank you for choosing Conrad as your home away from home in the Holy City of Makkah and we greatly appreciate you taking time to share your experience during your stay with us.We are more than pleasure to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.Once again, thank you for your patronage and looking forward to welcoming you soon again.Best Regards.

2/10 Terrible

MUNEER

Travelled with family
Disliked: Amenities
We were promised by Majed to be given Haram view He gave us room with 1 cm view if Haram if any We paid for breakfast despite i reserved for 2 room but my kids name was not included, we missed the breakfast no refund The smell of hotel is disgusting Room very old To be fair bathroom were very good
Stayed 3 nights in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for choosing to stay at Conrad Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to apologize for any inconvenience has been occurred to you during your stay and please note that all your comments are been taken into consideration in order to rectify what happened and make sure that it will not be repeated again.We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,

10/10 Excellent

AAMIR

Stayed 6 nights in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conrad is the best.
A great hotel. Within walking distance of haram. superb choice in breakfast. Large rooms and clean.
Stayed 2 nights in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,

10/10 Excellent

yazeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and extremely friendly staff
Stayed 1 night in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for your recent comments regarding Conrad Makkah, We appreciate you taking the time to make us aware of your experience during your recent stay.We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our efforts and takes the time to mention that. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our Hotel a leader in excellence.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Sincerely,Wafa AlTumbkti

4/10 Poor

Shazad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for choosing to stay at Conrad Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. On the other hand we would like to apologize for any inconvenience has been occurred to you during your stay and please note that all your comments are been taken into consideration in order to rectify what happened and make sure that it will not be repeated again.We hope to have the opportunity to welcome you back at our Hotel on your next visit and thank you for your comments. Sincerely,

10/10 Excellent

Fawad

Stayed 1 night in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,

6/10 Okay

Asif

Travelled with family
Disliked: Staff & service
Terrible service
Reception service is terrible. On hold for 24 mins. At checkout asked for 8 riyals even after I confirmed twice before that no bills were outstanding. Refused to connect me to restaurant, gave me the number and told me to dial myself. Charged for in room breakfast even though buffet breakfast included in the stay.
Stayed 4 nights in Dec 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay,Your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future, we apologize for any inconvenience occurred to you and the necessary action will be taken.Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Sincerely,

10/10 Excellent

Ibrahim

Stayed 1 night in Nov 2023
Response from Wafa Altumbkti on 28 Dec 2023
Dear Valued Guest,Thank you for dedicating the time and effort to share your feedback with us. I was pleased to know that you have enjoyed your recent stay with us, especially our Colleagues and our facilities. Your acknowledgement is valuable to all of us and your evaluation is an important part of our ongoing program to continuously monitor the quality of our services and accommodations your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future.Sincerely,