Ratings based on 125 verified reviews

4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

excellent surrounding with access for transpot

Posted 11 Jun 2019 on Hotels
very comfortable with easy access to Masjid-e-Haram
Comment from Hotel Management
19 Jun 2019 by salman nawafleh, Hotel Management
thank you
3 out of 5
by a verified traveller

Not recommended

Posted 3 Jun 2019 on Hotels
Overrated Not the 5 stars experience I was looking for Location is far from other hotels and shops
Comment from Hotel Management
19 Jun 2019 by salman nawafleh , Hotel Management
thank you
1 out of 5
by a verified traveller

Service is too bad

Posted 2 Jun 2019 on Hotels
Comment from Hotel Management
19 Jun 2019 by salman nawafleh, Hotel Management
sorry for any inconvenient might happened during your stay and wish to have another opportunity to serve you well
4 out of 5
by a verified traveller

Posted 27 May 2019 on Hotels
Comment from Hotel Management
19 Jun 2019 by salman, Hotel Management
thank you
2 out of 5
by a verified traveller

Bad experience

Posted 26 May 2019 on Hotels
Staff are really helpful.. Other than that, the hotel is a big NO. rooms are too small, water in the shower is very weak and either hot or cold. Food at the restaurant was cold. Really disappointed with the hotel.
Comment from Hotel Management
19 Jun 2019 by salman, Hotel Management
we truly regret for any disturbance happened to you during your stay at the hotel
3 out of 5
by a verified traveller

Posted 25 May 2019 on Hotels
Comment from Hotel Management
19 Jun 2019 by salman, Hotel Management
thank you
4 out of 5
by a verified traveller

Posted 20 May 2019 on Hotels
Comment from Hotel Management
21 May 2019 by salman, Hotel Management
thank you
1 out of 5
by a verified traveller

Posted 20 May 2019
When i came to check in. The receptionist refused to check me in because of some issue between the hotel and Expedia regarding the payment. I had to wait with my family at the reception for about two hours to resolve this issue. Even though, the payment was already paid through Expedia. The management paid zero attention and asked me to call Expedia to resolve this issue. + my reservation included a free breakfast buffet where the receptionist stated that it is only include one person while the room is for two persons. The staff there are the rudest i have ever dealt with (at least the one that i have met) and i do not recommend this hotel at all. Thanks,
Comment from Hotel Management
19 Jun 2019 by salman, Hotel Management
we truly regret the disturbance , we have raised your compliant to the top management and be sure that we will take corrective action , hope to serve you another time with butter way
2 out of 5
by a verified traveller from UAE

Posted 15 May 2019
WiFi very very slowly If you want fast WiFi you have to pay extra money The room and bed too small No speakers to listen the athan in the hotel
Comment from Hotel Management
20 May 2019 by salman, Hotel Management
thank you
4 out of 5
by a verified traveller

Posted 13 May 2019 on Orbitz
Comment from Hotel Management
20 May 2019 by salman, Hotel Management
thank you