Ratings based on 777 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Torreon, Coah .

Hotel agradable cerca del centro

Posted 03-May-2016
Muy agusto, solo que antes me gustaba más porque era más familiar
3 out of 5
by A verified traveller from Mexico

Hotel Limpio, mas o menos bien ubicado p' compras

Posted 02-May-2016
Pros: Suites con cuarto separado de sala. Bien ubicado. Buen mantenimiento.
Cons: el elevador
Location: Compras
El hotel esta a unos minutos en carro del mall. No hay que subirse al freeway. Las habitaciónes están como remodeladas pero si es un hotel ya viejo y por lo tanto el baño esta muy apretado.. Pero tiene buen mantenimiento y esta muy limpio... El elevador es LENTISIMO, tal vez por lo viejo..
5 out of 5
by A verified traveller

Great hotel.

Posted 01-May-2016
Everything was perfect staff was extra helpful and the shuttle service was also very helpful.
4 out of 5
by A verified traveller

Posted 22-Apr-2016
Good time, didn't have the breakfast included, hope to have this as every time we stay in the hotel
5 out of 5
by A verified traveller from Monterrey, N.L:

Excelente hotel, habitaciones super amplias

Posted 18-Apr-2016
Pros: Todo
Location: Cerca de varios centros comerciales y de la zona de hospitales
Excelente ubicación, personal super atento, habitaciones amplias con sala con sofa cama, separada con puerta de la alcoba principal, tiene en las noches bar donde puedes tomar una copa, su desayuno es de buffete
5 out of 5
by A verified traveller from Monterrey

Buena ubicación, tranquilidad y comodidad

Posted 06-Apr-2016
Muy bonito hotel, la alberca genial ya que esta techada y climatizada para los niños, solo que el área del café lo cierran muy temprano, me refiero al starbuck coffe, pero en general excelente
2 out of 5
by A verified traveller from Houston

Need updates

Posted 07-Mar-2016
Carpet looks and feels old, some ugly dirty spots on the carpet. Light swtiches look old
5 out of 5
by A verified traveller

Hotel Review

Posted 27-Feb-2016
I will definitely stay are there again! In love with the hotel!
3 out of 5
by A verified traveller from McAllen, Texas

Nice hotel, not so much the check in process.

Posted 23-Feb-2016
Pros: Spacious suite
Cons: Have silverware available or plastic utensils at the least.
Location: Restaurants by Hwy 83. Retail stores. Gas stations.
I had a reservation for Saturday the 20th. Arrived at 3:40pm but no rooms were available. Front desk staff explained that since they were sold out, they were behind, which in all reality and with all due respect, it's not my concern. I ended up receiving my key at 4:25pm with no apology nor an explanation of checkout time, breakfast included or not included. NOTHING!. Just the key and a: "Here you go sir" Room was comfortable and spacious for the price paid.
1 out of 5
by A verified traveller

Didn't enjoy this stay

Posted 19-Feb-2016
Had a terrible experience this time. The people above our room partied until 5 am, although I reported it numerous times, on both nights, they didn't do anything about it. I also took a tumble down some stairs on the elevators on the 1st floor....with all the staff around no one noticed/or even cared. This was a week ago....today I'm having a hard time walking as my ankle is swollen. Don't think we'll stay there again. In addition, this hotel is between 2 hospitals, heard the ambulance several times.