Ratings based on 866 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
85% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Nuevo Leon

Ideal para descansar

Posted 19-Sep-2016
Pros: La alberca techada
Location: Esta muy cerca de las tiendas
Estuvimos dos noches, excelente ubicación y comodidad, lo único es que me toco del lado donde había unos aparatos que en la noche molestaba el ruido y había hormigas en la habitación.
2out of 5
by A verified traveller

COCKROACH IN THE BED

Posted 12-Sep-2016
There were cockraches in the bed and over the kitchen counter. The front desk gave us another room.
4out of 5
by A verified traveller from Nuevo Leon, Mexico.

En el hotel estuvo muy cómodo y agradable

Posted 12-Sep-2016
Excelente, pero deberían implementar los los desayunos incuidos de nuevo como antes por mismo costo de habitación.
5out of 5
by A verified traveller from Monterrey

Hotel renovado, Muy agradeble

Posted 09-Sep-2016
Pros: la ubicacion y la amplitud en las habitaciones
Cons: Los elevadores son muy pocos y muy lentos
Location: muy cerca del mall y aeropuerto
Hotel muy bien ubicado, renovado, amplitud en las habitaciones
4out of 5
by A verified traveller from Houston, TX

Nice hotel, lots of upgrades

Posted 07-Sep-2016
Pros: Location, presentation.
Cons: Few small roaches around the room.
Location: Close to the airport, lots of shopping, not too far from border.
Very modern hotel, good environment, free cookies upon check in. Some of the staff are friendly, others are too serious (no smile, no even a hello). Spacious king suite with small shower. Comfortable sheets and pillows. I would still go back.
5out of 5
by A verified traveller

Great Stay

Posted 29-Aug-2016
We were very pleased with our recent visit. Great, friendly and caring staff. Our room was very pleasant and very clean. We will remember this hotel on our next trip back to the Valley.
5out of 5
by A verified traveller

Posted 22-Aug-2016
Excelente hotel muy limpio y amplio muy bueno para viajes cortos
4out of 5
by A verified traveller from Monterrey, Mx

Muy buena opción en Mcallen

Posted 08-Aug-2016
Pros: En General todo
Location: Esta cerca del aeropuerto y de los principales centros de compras.
Las instalaciones del hotel están en buenas condiciones, el personal es muy amable, el atrium tiene muy buena atmosfera y las habitaciones están muy amplias
4out of 5
by A verified traveller

Buen servicio

Posted 26-Jul-2016
A la alberca le falta que tenga el Mantenimiento adecuado o los químicos apropiados porque el agua no se veía transparente y en el jacuzzi se hacía una espuma que no daba buen aspecto.
2out of 5
by A verified traveller

Disappointed

Posted 25-Jul-2016
I have stayed in this hotel in the past when it was Embassy Suites and never had a complaint in the past. This time around, unfortunately it was not the greatest experience. The young lady at the front desk at ck in, was not friendly at all, very indifferent, then i requested a shower cap & the gentleman that answered front desk was very nice, but it took housekeeping 30min to final bring it to me, i was running late for an event, then the following morning i had HK come & knock at my door & attempt to open it 3 times @ 7am, 9:30 & 10am i finally called front desk to complain, couldnt understand what the rush or reasoning for it..check out was at noon..