Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Minibar, desk, iron/ironing board, free WiFi
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Reviews of SureStay Hotel by Best Western McAlester

2.5 out of 5
SureStay Hotel by Best Western McAlester
1204 S George Nigh Expy, McAlester, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, friendly staff and recently updated. The only complaint is that the shampoo & body wash dispensers were empty and the bathroom fan was very loud and couldn’t be turned off without turning the light off too.
Stayed 1 night in Apr 2024
Response from NICK on 18 Apr 2024
Thank you for taking the time to leave a review. We will use your review to update our housekeeping check list. Thank you for staying with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was disappointing.
Stayed 1 night in Apr 2024
Response from Nick on 18 Apr 2024
Thank you for taking the time to leave a review. We will use your review to help improve our property .

8/10 Good

Nydia, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean
Stayed 1 night in Mar 2024
Response from Nick on 27 Mar 2024
Thank you for the taking the time to leave us a review. We greatly appreciate your business.

10/10 Excellent

JOAN YVETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nicholas on 19 Feb 2024
Thank you for taking the time to leave a review. We appreciate your business, and wish you well.

10/10 Excellent

MARIA ELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was great, room was clean. Love the floors, no carpet. Rooms have been renovated.
Stayed 1 night in Dec 2023
Response from Paul on 31 Dec 2023
Dear guest,Thanks for spare time to review our property. We appreciate your kind comments as it encourages us to maintain and improve our services. Thanks for your business. Hope to serve you again and again.

6/10 Okay

Paula

Disliked: Amenities, property conditions & facilities
Door leaked air, no hot water. Room was clean but outdated.
Stayed 1 night in Nov 2023
Response from Nicholas. on 7 Dec 2023
On behalf of the entire SureStay family i like to apologize. We have moved forward with plans to address all of your following complaints. We hope you give us another opportunity, to provide you an exceptional experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Spacious and clean. Comfortable and centrally located.
Stayed 1 night in Nov 2023
Response from Nicholas. on 7 Dec 2023
Thank you for the kind words. We hope to see you again!

4/10 Poor

Lori

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from nicholas. on 7 Dec 2023
On behalf of the entire SureStay family id like to apologize for not providing you an exceptional experience.

10/10 Excellent

Terry

Travelled with family
Liked: Amenities, property conditions & facilities
Very Clean
Stayed 1 night in Nov 2023
Response from Paul on 18 Nov 2023
Dear Sir, Thanks for spare time to review our property. We appreciate you for your kind remarks as it encourage us not to maintain only but also improve our services. Looking forward to serve you again. We appreciate your business. Thank you.

6/10 Okay

JOAN YVETTE

Stayed 1 night in Oct 2023
Response from Nicholas Gandhi on 25 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 918-423-0000.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,54245 PropertyGM - Nicholas GandhiSureStay by Best Western McAlester

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a really nice and spacious hotel room. They let us check in early and the staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Nicholas Gandhi on 27 Oct 2023
Dear Ashley,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 918-423-0000.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,54245 PropertyGM - Nicholas GandhiSureStay by Best Western McAlester

4/10 Poor

Timothy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tim
Room was filthy. Chicken bones left all over the room. Random pieces of paper strewn around the room. Fast food containers with leftover food in room. Paid for pets. Pet area was loaded with stickers. Pets were unable to use lawn area due to stickers in the grass.
Stayed 1 night in Oct 2023
Response from Nicholas - GM on 25 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,54245 PropertySureStay by Best Western McAlester