No longer the jewel it once was
My wife and I stayed at the Chesterfield almost 10 years ago. We enjoyed that stay and looking forward to our return visit. Unfortunately, the hotel has declined. When we arrived, the doorman and the people at the desk all wore badges announcing they were "trainees". While all went smooth with check-in, it was concerning that there was not a "veteran" in sight. Our room was tiny, but we were aware of that likelihood from our prior visit. We were disappointed, however, the next morning when our bath towels were extremely threadbare. Further, by the third and last morning of our stay, we had also run out of bath gel. For the very high price we paid to stay at the Chesterfield, it was extremely disappointing that the towels were so old and that housekeeping was apparently told not to replenish bath products.
We only discovered the biggest problem after we had already left England. On our last night I left my shoes outside the room door to be polished and returned to me the following morning. By the time I was ready to check out the following morning, my shoes had still not been returned. I called the front desk to find out the status. I was told that they had run out of polish, but went to get some. This delayed us and we just put the shoes in our luggage when they finally arrived. Upon arriving in France, I discovered that my cordavan shoes were now a dark brown as the Chesterfield had used the wrong polish. Needless to say, this will be our last stay.