Ratings based on 1,972 Verified Reviews

4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from LA

Perfect Location. Comfy Bed. Friendly staff

Posted 22-Aug-2017
Nothing beats this location: very central, literally around the corner from the Green Park tube station and bus stop. Walking distance from Buckingham Palace, Piccadilly Circus, Leicester Square, almost everywhere! Right across the infamous Ritz hotel and on the same street as all the great restaurants and nightlife hot spots in Mayfair. Bed is very comfy, room is clean, the only drawback is the room door is not sealed so light and sound from hotel hallway are seen and heard. Not so quiet, you can hear doors always banging and people talking. Hotel staff were extremely friendly and efficient in all services. Would stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Wyoming

Great location

Posted 18-Aug-2017
We stayed twice at this hotel -- the first night and last night of our vacation. The location is great. Close to the tube, shopping, restaurants and sites. Both stays were good.
3 out of 5
Recommended
for Everyone
by A verified traveller from Switzerland

Good location

Posted 31-Jul-2017
Pros: Good location, great breakfast, friendly staff.
Cons: Rooms need refurbishment.
Good location. First room offered was old and dirty, had a musty smell. Moved to second room that was at least clean but in need of refurbishment. Window would not open, worker had to jam something in the slot to keep it cracked open. Only 2 chairs in a double room.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Posted 30-Jul-2017
Clean, comfortable, in need of some minor repairs that did not effect our stay
3 out of 5
Recommended
for Everyone
by A verified traveller

Fair hotel close to many attractions

Posted 18-Jul-2017
Pros- -Hotel is in a great location. Cons- -Hotel lobby staff never greeted my family once during our four night stay. -rooms are small and outdated
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jul-2017
Great Location! Around the corner from Green Park tube station. Walking distance to Buckingham Palace. Furnishings need refreshing, scratched and dinged. Room was clean.
2 out of 5
by A verified traveller

Great location and staff but....

Posted 06-Jul-2017
Pros: Great location
Cons: facility renovation.
Great location. Good staff. However, terrible accommodations. Room we got was in dire need of renovation. Shower was broken, carpet is very dirty and beds are quite uncomfortable. We got moved to another room next day and that one was just OK.
4 out of 5
Recommended
for Everyone
by A verified traveller from Newtown, Ct

great location

Posted 29-Jun-2017
Great location, air conditioning had some issues but the night manager fixed it after a couple of days
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location. Outstanding staff. Excellent bre

Posted 27-Jun-2017
Fair value. Friendly, helpful staff. Clean. Central location, walking distance to attractions and transportation.
3 out of 5
Recommended
for Families
by A verified traveller

Nice hotel but could use upgrade to amenities

Posted 26-Jun-2017
Pros: The hotel personnel very pleasant and helpful. The room was kept very clean and well stocked with toiletries.
Cons: No clock. Hair dryer in desk drawer, not bathroom. One coffee machine for whole restaurant. People lined up for morning cup. Frustrating!
Location: Mayfair very high end; would choose another location for my next visit so that restaurant choices more reasonably priced
My husband and I were on vacation in London and chose a Holiday Inn as a hotel we were familiar with.