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Reviews of JW Marriott Mauritius Resort

5 out of 5
JW Marriott Mauritius Resort
Le Morne Peninsula, Le Morne

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 269 reviews" "
Rating 8 - Good. 53 out of 269 reviews" "
Rating 6 - Okay. 20 out of 269 reviews" "
Rating 4 - Poor. 7 out of 269 reviews" "
Rating 2 - Terrible. 2 out of 269 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, wonderful staff who is accommodating to every need. Great breakfast and assortment of restaurants. Beautiful rooms and wonderful beach.
Stayed 8 nights in Oct 2023
Response from JW Marriott Mauritius Resort on 29 Jan 2024
Dear Ian Phillip,Warm greetings from sunny Mauritius. Thank you for sharing your experience at JW Marriott Mauritius Resort. We are delighted to hear that you enjoyed the ambiance and service offerings at our resort.It was a pleasure to host you at the best address in Mauritius and we look forward to welcoming you back soon for another memorable experience.Generously YoursJW Marriott Mauritius Resort

10/10 Excellent

Osama Fouad, Ealing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mauritius is a beautiful island with lovely friendly people. The JW Marriott improves on this! It is set in a beautiful location with a fantastic beach, exemplary staff who cannot of enough for their guests, and 5 restaurants that serve fantastic food. My wife and I are big fans, and will return on day in the near future.
Stayed 6 nights in Oct 2023

8/10 Good

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not brilliant
Its a good hotel. All the staff try hard but some of the younger members are far from polished. We had a direct beachfront room, good size quite old fashioned and in need of refurb very soon. They are carrying out some planting directly in front of room and to protect areas fenced off using yellow plastic tape. Pretty unsightly in an £800 per nt hotel. There are many far more attractive solutions to fence off this area.However biggest disappointment was quality of food in restaurants, there was nothing particuarly bad but frankly.the meals were not great as i have come to expect at other 5 star hotels in Mauritius eg Oberoi,Prince Maurice ,but in fairness those experiences were a long while ago. We chose the half board option which is very expensive and and far from a cheap option(in fact a la carte maybe cheaper unless your are gluttons)and there are FAR too many dishes with a supplement. Given the cost this is insulting Notable staff members were butler Vikram, Neha and Venice who is trying his utmost to keep standards of service high in the restaurants. All in all a very good hotel but unlikely i will stay again.
Stayed 5 nights in Aug 2023

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive and involved in you well being !
fantastic rooms, beautiful swimming pool (just a little bit cold). and beautiful environment it can always happen something wrong, be sure they will make all the effort to be rid off the problem and make you feel the most important person in that case; every thing was perfect about the welcome and the staff
Stayed 4 nights in Aug 2023
Response from JW Marriott Mauritius Resort on 17 Aug 2023
Hello Haim,We thank you for your recent visit and we are thrilled to hear that you had an amazing time with us.We look forward to welcoming you on your next visit.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
I came to Mauritius during a sad time. My father, who was supposed to accompany me here passed away prior to my trip. I had contemplated coming, but am so glad that I still came to visit. So, let’s get into this review! JW Marriott is situated near the famous Le Morne Mountain and has a gorgeous beachfront view. I stayed in room 431, a Junior Suite which had a small pool view and ocean view. Construction and renovations are being conducted on the hotel rooms nearby, so this can be a bit disturbing and prove challenging when trying to nap, should you require a brief nap from jet lag. However, a minor inconvenience which has no bearing on my rating whatsoever. The property grounds are absolutely beautiful with amazing views of the Le Morne mountain, beach, and island vegetation/plants/trees. The facilities such as the gym, spa, and gaming room will rival most competitors. However, what really makes this property superb are the staff! I mean you cannot ask for a better group of men and women to care for you during your stay. My room was always kept neat and my mini bar was well stocked. There are restaurants on the property and the daily breakfasts to include a full coffee bar and selection were my favorite. Really a beautiful property and not much you can do to complain here. There are tours you can sign up via concierge and by pressing the number 0 on your phone, you can get all the things you need. Stay here if you want peace and solitude!
Stayed 7 nights in Jun 2023
Response from JW Marriott Mauritius Resort on 2 Aug 2023
Hello Andrea,Thank you for your kind words.We are glad to hear that you had a wonderful time at our resrot. We take good note of the points raised and will address same.We hope to welcome you and your family soon.Kind Regards

10/10 Excellent

Yoonjung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
재방문 하고 싶어요 진짜 괜찮음 추천
모리셔스 2주동안 3박 4일만 스테이 했는데 솔직히 여기 더 오래 있을 걸 후회 했어요 ㅋㅋ 객실도 크고 리조트 내 환경 진짜 좋습니다. 바다에서 익스커션 하기 가장 좋은 리조트입니다. 배타고 안나가도 바로 앞에 나가면 수심도 꽤 깊어지고 해양환경도 좋아요. 알았으면 여기서 일주일 있었을듯 ㅜㅜ
Stayed 3 nights in Jun 2023

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023
Response from JW Marriott Mauritius Resort on 9 Jun 2023
Dear Chetan,Warm greetings from sunny Mauritius. Thank you for sharing your experience at JW Marriott Mauritius Resort. We are delighted to hear that you enjoyed the ambiance and service offerings at our resort.It was a pleasure to host you at the best address in Mauritius and we look forward to welcoming you back soon for another memorable experience.Generously YoursJW Marriott Mauritius Resort

10/10 Excellent

Richard

Stayed 3 nights in Mar 2023
Response from JW Marriott Mauritius Resort on 7 Apr 2023
Dear Richard,Warm greetings from sunny Mauritius. Thank you for sharing your experience at JW Marriott Mauritius Resort.It was a pleasure to host you at the best address in Mauritius and we look forward to welcoming you back soon for another memorable experience.Generously YoursJW Marriott Mauritius Resort

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location, wonderful staff
What a lovely stay at the Marriot! The staff were incredibly helpful and went out of their way throughout our stay. Great range of activities and restaurants to keep ourselves occupied. The room was super comfortable and the views of the sea and beach. Absolutely stunning
Stayed 5 nights in Nov 2022
Response from JW Marriott Mauritius Resort on 13 Jan 2023
Dear Rahul,Warm greetings from sunny Mauritius. Thank you for sharing your experience at JW Marriott Mauritius Resort. We are delighted to hear that you enjoyed the ambiance and service offerings at our spa.It was a pleasure to host you at the best address in Mauritius and we look forward to welcoming you back soon for another memorable experience.Generously YoursJW Marriott Mauritius Resort

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Salih Tunca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from JW Marriott Mauritius Resort on 26 Sept 2022
Dear Salih Tunca,Thank you for reviewing our resort.Best Regards,JW Marriott Mauritius Resort

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conducive for family holidays ..extra entertainment for adults lacking.
Stayed 6 nights in Aug 2022
Response from JW Marriott Mauritius Resort on 5 Sept 2022
Dear Douglas,Warm Greetings from JW Marriott Mauritius Resort.Thank you for your review. We shall take into consideration your recommended point.Best Regards,JW Marriott Mauritius Resort

10/10 Excellent

Tasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from check-in till check-out, the staff was super helpful. Despite a 9 am check in time, the room was ready for us within half an hour and they even provided us breakfast for that day. Small details like chocolates and macaroons left in our room was really nice. One of the best properties we’ve stayed at till now.
Stayed 3 nights in Aug 2022
Response from JW Marriott Mauritius Resort on 10 Aug 2022
Dear Tasha, Warm Greetings from JW Marriott Mauritius Resort. Thank you for sharing your recent experience with us. We are pleased to read that you had a mindful experience at our resort. Glad that you appreciated the hospitality of our associates. They will be pleased to know that their efforts have been recognized. Looking forward to welcoming you soon. Best Regards JW Marriott Mauritius Resort

10/10 Excellent

Doron

Stayed 4 nights in Jul 2022
Response from JW Marriott Mauritius Resort. on 29 Jul 2022
Dear Doron, Thank you for reviewing our resort. Looking forward to welcoming you back. JW Marriott Mauritius Resort

10/10 Excellent

Sheila, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape, service, food, clean beach, pool and facilities
Stayed 9 nights in Jun 2022
Response from JW Marriott Mauritius Resort on 29 Jun 2022
Dear Sheila, Warm greetings from JW Marriott Mauritius Resort. Thank you for sharing your recent experience with us. We are pleased to note that you have appreciated our uncompromised services and had a revitalizing stay at our resort. Looking forward to welcoming you back. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from JW Marriott Mauritius Resort on 27 Jun 2022
Dear Anonymous, Thank you for your kind review of your stay. Warm Regards, JW Marriott Mauritius Resort

10/10 Excellent

Yara

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had the best time ever, the staff are just AMAZING, attentive is honestly an understatement, they all went above and beyond to make our stay extra special, special thanks to our butler Riad for all his kindness and assistance. The hotel is beautiful and the rooms are comfortable and quiet with direct access to the beautiful beach and a view of le Morne Mountain. There are many options for lunch and dinner and the food was really good, the breakfast is also really good with so many options available. Definitely the best hotel I've ever stayed in, will definitely come back again.
Stayed 4 nights in May 2022
Response from JW Marriott Mauritius Resort. on 23 Jun 2022
Dear Yara, Greetings from JW Marriott Mauritius Resort. Thank you for sharing your recent experience at our resort. We are pleased to know that you had a mindful experience. It is a pleasure to read that our associates provided you with exceptional service. Looking forward to welcoming you back to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Bhavin Chaitanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife-to-be and I recently stayed at this resort for an 8 night stay during May. It was my first time in Mauritius, and my wife’s second time. We are always nervous when booking hotels as I am vegetarian and she is vegan, so we have specific dietary requirements which not may hotels cater to appropriately. From the moment we booked to the moment we arrived as the staff went above to beyond to understand our requirements and ensure they were prepared before we arrived. When we arrived we were stunned by how lovely the resort was. The hotel, grounds, gardens, facilities, and the beautifully pristine private beach took our breath away. We booked a Junior Suite with a Garden View, however we were still able to see the beach and ocean from our room. The rooms are situation in lovely French-colonial style villas spanning the stretch of the beach. The room was amazing, it was spacious, tastefully designed, and with a very generously sized bathroom. Room service was excellent, our room was thoroughly cleaned at least twice a day and they always made our room smell lovely. The butler service to the room was a lovely touch, and is complimentary too. Our butler Ravi was very attentive. He made the effort to spoke to us everyday and made sure we had everything we needed no matter what the request. Moving on to the restaurants, they were all fantastic. We tried each one at least once. Our favourites were Simply India and Floating Market. Each night, the chefs would greet us and f
Stayed 8 nights in May 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Bhavin Chaitanya, Thank you for your precious time to share your review. We are pleased to know that you appreciated the uncompromised services at our resort and that our luxuriate setting mesmerized you. Glad that you cherished the culinary experience and had a nourishing experience. Looking forward to welcoming you back to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property.
Stayed 2 nights in May 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear David, Thank you for your review. We are glad that you appreciated our luxuriate settings. Looking forward to welcoming you soon to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with perfect beach and bespecially friendly helpful and welcoming staff. Well done.
Stayed 12 nights in Apr 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear John, Thank you for sharing your experience at our resort. We are pleased to note that you have appreciated the beach and the hospitality of our associates. Looking forward to welcoming you soon to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Yi

Stayed 2 nights in May 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Yi, Thank you for reviewing our hotel. We hope to welcome you soon to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Mahitab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best serviced hotel
This was the best hotel I’ve stayed in with Marriott. The whole staff was super friendly and attentive at all times. Everything was super clean and the food was delicious. I recommend anyone come here. Thank you to staff and management for making it a great stay for me and my friends
Stayed 4 nights in Mar 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Mahitab, Thank you for choosing our resort for your holidays. We are glad that you enjoyed our uncompromised services at our resort. Our associates will be pleased to note that their efforts have been recognized. Your kind compliments will be shared with our associates, especially with those you mentioned. Looking forward to welcoming you back to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff at a beautiful hotel. Perhaps the best place we’ve ever stayed at.
Stayed 4 nights in Mar 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Adam, Thank you for your review. It is a pleasure to note that you have appreciated our luxuriate settings and that our associates made you feel special. Looking forward to welcoming you back to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Ryan, Webster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Ryan, Thank you for your five-star review. Looking forward to welcoming you back to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Andra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Mauritius!
The resort was recently rebranded to JW Marriott from the previous St Regis. The hotel, grounds and facilities are splendid and the staff really went above and beyond to make our stay memorable. The beach has fine white sand set within the dramatic backdrop of mount Le Morne. I highly recommend this property for an unforgettable experience.
Stayed 9 nights in Jan 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Andra, Thank you for sharing your review with us. We are pleased to hear that our luxuriate settings contributed to a mindful experience. It is with pride that our associates offered you personalized service during your stay. Looking forward to welcoming you soon to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Willem

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from JW Marriott Mauritius Resort on 23 Jun 2022
Dear Willem, Thank you for reviewing our resort and we hope that you had a mindful experience. Looking forward to welcoming you back to our island sanctuary sooner. Best Regards, JW Marriott Mauritius Resort.

10/10 Excellent

Pietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Stayed 5 nights in Dec 2021
Response from Raja Rookhee on 13 Dec 2021
Thank you. We look forward to welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation
It was amazing!!! great service and amazing food!
Stayed 3 nights in Nov 2021
Response from Raja Rookhee on 13 Dec 2021
Thank you We look forward to welcoming you again.

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service
The hotel is likely to have been managed at very high standards (back when it was a St. Regis hotel), but is now struggling to upkeep them after its rebranding. The rooms and buildings fit very nicely into the scenery, the beach is extensive and there is some extremely attentive staff (butler Sylvestre or the beach boys). However, renovations would be necessary and the reliability of some of the processes are not at its best (room cleaning routine etc.). Overall, I'd recommend it.
Stayed 9 nights in Nov 2021
Response from JW Marriott Mauritius Resort on 10 Aug 2022
Dear Nicolas, Warm Greetings from JW Marriott Mauritius Resort. Thank you for sharing your review. We are pleased to note that you have appreciated our luxuriate settings. Thank you for your recommendations, which we have passed on to the respective department. Looking forward to welcoming you soon. Best Regards, JW Marriott Mauritius Resort

2/10 Terrible

stanislao

Stayed 1 night in Oct 2021
Response from Raja Rookhee on 10 Nov 2021
Thanking you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2020
Response from The St. Regis Mauritius Resort on 24 Mar 2020
Dear Valued Guest, Warm greetings from The St. Regis Mauritius Resort. Allow us to thank you for your wonderful rating and glad that you enjoyed your exquisite stay with us. Hope to welcome you again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Udo Gerd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Amazing Hotel, fantastic service, beautiful beach.... we couldn't have ask for more..... we will be back
Stayed 6 nights in Mar 2020
Response from The St. Regis Mauritius Resort on 13 Mar 2020
Dear Udo Gerd, Greetings from The St. Regis Mauritius Resort. Thank you for taking the time to rate and and share a wonderful comment following your exquisite stay with us. We are glad to ready that you enjoyed your stay with the uncompromise services offered by our meticulous team members. Hope to welcome you again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Hans Klaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Holiday
Stayed 7 nights in Feb 2020
Response from The St. Regis Mauritius Resort on 7 Mar 2020
Dear Hans Klaus, Greetings from The St. Regis Mauritius Resort. Thank you so much for your rating and wonderful comment following your 'perfect holiday' with us. Hope to welcome you again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Dec 2019
Response from The St. Regis Mauritius Resort on 3 Jan 2020
Dear Valued Guests, Thank you for this wonderful rating. Hope to welcome you again in the near future. Best regards, Dimitrios Kotsifakos Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from The St. Regis Mauritius Resort on 3 Jan 2020
Dear Valued Guests, Thank you for this wonderful rating. Hope to welcome you again in the near future. Best regards, Dimitrios Kotsifakos Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from The St. Regis Mauritius Resort on 11 Nov 2019
Dear Valued Guest, Greetings from The St. Regis Mauritius Resort. Thank you so much for rating us. Looking forward to welcome you again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent food, huge room. Tranquil and
Stayed 7 nights in Oct 2019
Response from The St. Regis Mauritius Resort on 11 Nov 2019
Dear Valued Guests, Warm greetings from The St. Regis Mauritius Resort. It is a pleasure to read your review, we appreciate your wonderful feedback on your stay with us, thank you so much for your kind words. Sincerely hope to welcome you back in the near future at the island sanctuary. Best Regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from The St. Regis Mauritius Resort on 21 Oct 2019
Dear Valued Guest, Greetings from The St. Regis Mauritius Resort. Thank you so much for this wonderful rating. Hope to welcome you back in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic. Nothing was to much terrible. They bent over backwards. The food was fabulous. The beach was beautiful and sea was paradise blue. The hotel was beautiful.
Stayed 9 nights in Sep 2019
Response from The St. Regis Mauritius Resort on 16 Oct 2019
Dear Valued Guest, Greetings from The St. Regis Mauritius Resort. It has been a privilege welcoming you at the resort and we are delighted to know that you had an exquisite experience among us. We really appreciate that you enjoyed the turquoise sea and our colonial style building. It is true that, ideally located at the foot of Le Morne Mountain and facing a approximately 1 km white sandy beach, the setting could not have been more idyllic Hope to welcome you again in the future for another exquisite experience. Best Regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

kb, Washington DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, with excellent food and impeccable service.
Stayed 2 nights in Sep 2019
Response from The St. Regis Mauritius Resort on 28 Sept 2019
Dear kb, Warm greetings from The St. Regis Mauritius Resort! Thank you for taking the time to share this wonderful review. We are delighted to read that you really liked the resort, food and uncompromised service provided by our meticulous staffs. Looking forward to welcome you to our quintessential resort again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from The St. Regis Mauritius Resort on 10 Sept 2019
Dear Valued Guest, Greetings from The St. Regis Mauritius Resort. Thank you so much for your wonderful rating following your experience with us. Looking forward to welcome you again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very beautiful
The location is really beautiful but the service is not really the St. Regis standard. Apart from a few standing out, most staff lack finess like what one’d expect from the hotel this rank ( sweeping the floor under your table while you were eating for example )
Stayed 6 nights in Aug 2019
Response from The St. Regis Mauritius Resort on 11 Sept 2019
Dear Valued Guest, Warm greetings from The St. Regis Mauritius Resort. It is a pleasure to read your review, we appreciate your wonderful feedback on your stay with us, thank you so much for your kind words. Please rest assure that we will take your feedback in consideration. We have passed the message to all concerned departments and we will surely look into all your recommended points. Hope to welcome you sooner or later at the island sanctuary. Best Regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019
Response from The St. Regis Mauritius Resort on 19 Aug 2019
Dear Guest, Warm greetings from The St. Regis Mauritius Resort. Thank you so much for this wonderful rating. Hope to welcome you back in the future. Best regards, Dimitrios Kotsifakos Resort Manager

6/10 Okay

Ghadah

Travelled with family and small children
Disliked: Cleanliness
The hotel is nice overall, but i had high expectations va. The value paid for it. I think they can do much better in communication between the staff within and the cleanliness of the rooms and materials provided. However it’s fair to say that i have no issue with getting around and getting everything i asked for and more, yes it was sometimes challenging to do so but at the end it worked.
Stayed 7 nights in Jul 2019
Response from The St. Regis Mauritius Resort on 6 Aug 2019
Dear Ghadah, Greetings from The St. Regis Mauritius Resort! Thank you for taking the time to write about your experience with us. We would like to extent our sincere apologies for the issues you encountered during your stay. Please rest assured that we have taken good note of the details of your concerns and the respective departments are taking corrective measures to provide a better experience. We sincerely hope that you choose to return to our island sanctuary. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness of staff. Superb Junior suite accommodation. Amazing food. The whole experience is FABULOUS.
Stayed 2 nights in Jul 2019
Response from The St. Regis Mauritius Resort on 24 Jul 2019
Dear Valued Guest, Greetings from The St. Regis Mauritius Resort. Thank you so much for your wonderful review on your recent stay with us. We are glad to see that you enjoyed a fabulous experience with us. Hope to have the honor to welcome you back in the future. Best regards, Dimitrios Kotsifakos Resort Manager

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for families
The hotel is fantastic. The room beautiful although far away from the reception you will need a buggey. Beach good for snorkelling but you will need shoes for the coral. The service is great. The worst part is that if you travel as a couple there are million kids. This hotel is for families.
Stayed 4 nights in Apr 2019
Response from The St. Regis Mauritius Resort on 16 Jun 2019
Dear Olga, Greetings from The St. Regis Mauritius Resort. Thank you for taking the time to share your feedback. We are glad to see that you really liked your room and the beach. We do understand that there were many kids as it was Easter Season. Good note of your comment has been taken and we shall work on remedial actions. Hope to have the pleasure to welcome you again in the future. Best regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Mr, Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing the rooms ,the beach , the view, the staff and the vibe is absolutely unique! It’s super clean and brand new, everything is so beautiful and with a lot of luxury style. The staff will do absolutely anything to make your stay perfect. We fell in love in that place and came back to it a few weeks later. If you looking for a luxurious vacation in paradise-THIS IS THE PLACE.
Stayed 4 nights in Mar 2019
Response from The St. Regis Mauritius Resort on 2 Apr 2019
Dear Mr, Warm greetings from The St. Regis Mauritius Resort! Thank you so much for taking the time to write such a wonderful comment about your exquisite experience with us. We are gratified that our dedicated staff extended an impeccable service to make your stay as ‘precious moments to cherish’ and are pleased that you like our resort’s setting. Your thanks will be extended to our team. Looking forward to welcoming you back to our island sanctuary sooner or later. Best Regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and the staff is helpful and warm. We had the best time.
Stayed 4 nights in Mar 2019
Response from The St. Regis Mauritius Resort on 13 Mar 2019
Dear Guest, Warm greetings from The St. Regis Mauritius Resort! Thank you so much for this wonderful review. We are very happy to hear that you had an amazing stay with us and glad that you enjoyed the exquisite experience offered by our meticulous staffs. Looking forward to welcome you back to our island sanctuary. Best Regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

YuvrajKotecha, Mombasa, Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the overall service was excellent !
Stayed 6 nights in Feb 2019
Response from The St. Regis Mauritius Resort on 7 Mar 2019
Dear YuvrajKotecha, Warm greetings from The St. Regis Mauritius Resort. We are happy to hear that you had an amazing stay with us. Thank you for this great review, we will surely convey your message to our team. We look forward to welcoming you back to our island sanctuary sooner or later. Best Regards, Dimitrios Kotsifakos Resort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and helpful. We travelled with our infant and were given a late checkout room just so she could nap in the afternoon. Also the meals we had served in our room rivalled the restaurant setting, more than just room service, with table cloths and flowers and candles. Overall the best and most attentive staff we have encountered on holiday.
Stayed 8 nights in Feb 2019
Response from The St. Regis Mauritius Resort on 6 Mar 2019
Dear Guest, Warm greetings from The St. Regis Mauritius Resort. We are happy to hear that you had an amazing stay with us. Thank you for this great review. We look forward to welcoming you back to our island sanctuary sooner or later. Best Regards, Dimitrios Kotsifakos Resort Manager