Very nice hotel, very nice location, the service is generally very good and the staff always friendly and helpfull but I had several unacceptable problems for such a highly rated hotel:
Restaurant bookings were always not properly confirmed by front office
While not being very busy , the wait for our food was sometime too long at the hotel restaurants ( 30 minutes for a coffe , almost 45 minutes for a fish )
Very bad experience at check out While I had nformed the front office staff of an early departure at 5 AM , and asked them to arrange a wake up call and pick up my luggage accordingly, they didn't, and we got to the airport late