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Reviews of APA Hotel Matsuyamajyo-Nishi

3 out of 5
APA Hotel Matsuyamajyo-Nishi
2-5-5, Honmachi, Matsuyama, Ehime-ken

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 919 reviews" "
Rating 8 - Good. 413 out of 919 reviews" "
Rating 6 - Okay. 170 out of 919 reviews" "
Rating 4 - Poor. 72 out of 919 reviews" "
Rating 2 - Terrible. 21 out of 919 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Steven, Fernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, and the hotel was clean. The facilities were also good. It was a long walk in the rain to the 2 train stations. So i guess my fault for not paying attention when i booked.
Stayed 3 nights in Mar 2024
Response from Front Uno on 25 Mar 2024
Thank you very much for staying at APA Hotel Matsuyama Josai on a rainy day.All of our staff members are relieved to hear that you enjoyed your stay with us.All of our staff will continue to work hard every day to ensure that our customers have a comfortable stay.Last but not least, thank you very much for taking your valuable time to post.We look forward to your next visit.

10/10 Excellent

daisuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from フロント 宇野 on 8 Mar 2024
この度はアパホテル〈松山城西〉にご宿泊いただきまして誠にありがとうございます。また、快適にお過ごしいただけたご様子でスタッフ一同安堵しております。今後もお客様が快適にお過ごし出来るよう、スタッフ一同日々精進して参ります。最後になりましたが、貴重なお時間を割いてご投稿いただき誠にありがとうございました。お客様のまたのご来館をお待ちしております。

8/10 Good

Raymond

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from フロント 曽我部 on 29 Nov 2023
この度はアパホテル〈松山城西〉にご宿泊いただきまして誠にありがとうございます。これからもお客様から高評価を頂けるよう、接客・サービス向上に一層精進してまいります。最後になりましたが、この度はご投稿いただきましてありがとうございました。お客様のまたのご来館をお待ちしております。

4/10 Poor

Hisako

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from フロント 宇野 on 22 Nov 2023
この度はアパホテル〈松山城西〉の評価をくださいましてありがとうございます。更なる高評価をいただけるよう、接客・サービス向上に一層精進してまいります。この度はご投稿くださいましてありがとうございました。

8/10 Good

Alden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matsuyama stay
Nice place handy to several places in Matsuyama.
Stayed 2 nights in Oct 2023
Response from Front Hayakawa on 3 Nov 2023
Thank you very much for staying at APA Hotel Matsuyama Josai.We would also like to thank you for taking your valuable time to post a review about our hotel. We are very happy to hear that you enjoyed your stay with us. We will continue to work hard to improve our customer service and service so that we can receive even higher evaluations from our customers. We look forward to your visit.

10/10 Excellent

Fusae

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good facility and in a nice area. Safe and quite.
Stayed 1 night in Sep 2023
Response from Front Hayakawa on 23 Sept 2023
Thank you very much for staying at APA Hotel Matsuyama Josai. We would also like to thank you for taking your valuable time to post a review about our hotel. We are very happy to hear that you enjoyed your stay with us. We will continue to work hard to improve our services and customer service so that we can receive even higher evaluations from our customers. We look forward to your next visit.

6/10 Okay

Kenjiro

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2022

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 1 night in Dec 2021
Response from Front Nakatsu on 26 Dec 2021
Thank you for your staying with us. We are glad to get a good evaluation about our staff. We will continue to improve our service. We look forward your next stay. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite old-fashioned compared to other APA hotels I've been to. However, it is in quite a central part of the city, so it was convenient, and I could watch the sunrise over the castle from my hotel room.
Stayed 1 night in Dec 2020
Response from Reception SakuraI on 14 Jun 2021
Thank you for using APA Hotel . The location of the hotel includes some rooms overlooking the castle. In addition, it is about 5 minutes by car to Matsuyama City Station and about 5 minutes by car to Matsuyama Station, which is very popular for its easy access. It is also recommended for exploring the city. Please use this hotel the next time you visit Matsuyama. Thank you for posting your valuable opinions while you are busy. We sincerely look forward to your next visit.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Standard business hotel-no frills. All Japanese language check in. Rooms are standard. Beds were a little hard but not bad. They are a little wider than a twin size but not quite a full size, so this is called “double size”. The pillows are terrible! They extremely thin and flat. I went to the front desk and asked for another pillow. The staff said they would bring it up to my room, which they did about 10 minutes later. They brought a nice standard pillow that was bigger and fluffy. I would recommend asking for a big pillow at check in. The pillows in the room are a joke-more like a seat cushion, they are so flat and you only get one.
Stayed 3 nights in May 2021
Response from Reception SakuraI on 8 May 2021
Thank you for staying with us here at APA HOTEL〈Matyuyamajyo-Nishi〉. However, I apologize to a customer for having hung thought unpleasant about a pillow of this museum. In addition, I apologize for having become slow in bringing a new pillow to the room again. I will make an effort for upbringing of the staff to be sincere, and to take the opinion that a customer gave to me, and to be able to move for the request of the customer quickly. Thank you very much for posting a valuable opinion while you're busy. I look forward to the second use of the customer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In total this property is above average and way better than expected.
Stayed 1 night in Feb 2020
Response from front ueba on 23 Feb 2020
Thank you very much for using APA Hotel . Thank you for complimenting us. We look forward to your use again.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
The hotel was close to the tram line, or about a 15minute walk from the city center which was convenient. The rooms were a little run down, and breakfast was average. Check-in was smooth, and staff were friendly.
Stayed 1 night in Feb 2020
Response from APAHOTEL MATSUYAMAJOH NISHI on 16 Feb 2020
Thank you for your staying our hotel. Please enjoy your stay with us.

8/10 Good

jaymer, shimanto-shi kochi ken

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it’s good... probably someday i will go back to stay in again.. it’s just that the parking is expensive.. i hope the hotel have their own parking lot...
Stayed 1 night in Jan 2020
Response from Front desk Kawashima on 20 Jan 2020
Thank you for your stay. Your words to want to stay again are very happy for us. About parking rate, we have caused inconvenience. Also, when you come to Matsuyama, we hope that you can use this hotel again. Best regards,

8/10 Good

Narihito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from アパホテル〈松山城西〉 on 9 Jan 2020
この度はアパホテル〈松山城西〉をご利用いただきまして誠にありがとうございます。 素敵な写真をお寄せ頂きありがとうございます。 またのご利用を心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort stay at Matsuyama
Convenient location when visiting Matsuyama. Good condition with good service.
Stayed 1 night in Dec 2019
Response from フロント 上羽 on 4 Jan 2020
Thank you for using APA Hotel . We look forward to your stay again.

6/10 Okay

Verified traveller

Business traveller
Ok Ok Ok Ok
Stayed 1 night in Oct 2019
Response from APAHOTEL MATUYAMAJONISHI on 17 Dec 2019
Thank you for you staying our hotel. We hope to see and serve again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. The location is walking distance to most places with transport nearby
Stayed 1 night in Oct 2019
Response from Reception Okada on 14 Oct 2019
Thank you for staying with us here at APA HOTEL〈Matsuyamajyo-Nishi〉. We are glad to hear your happy comment. We are looking forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice view of the Castle. Staff are friendly and room is quiet.
Stayed 2 nights in Oct 2019
Response from Okada/Receptionist on 14 Oct 2019
Thank you for your stay with us and your kind review. We certainly hope to see you again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Very bad service with untrained staff members.
The hotel is generally an old Japanese business hotel. Leather couches at the front are partially ripped and very old interior. The hotel staff members are terribly trained and unfriendly, unlike usual Japanese hotels. First, of all, It takes me too long to just checking in. Probably more than 20 mins of the wait. 2nd, they don't have any concierge skills. They cannot even explain where I can look for a place for dinner. Also, they asked me if I have an APA member card. I said I didn't have with me but I know the card number. They responded I have to physically have the card with me to get APA points. They recommended If I install APA app I don't have to bring the card with me so I installed the app right away and showed QR code to one of the receptionists. He told me yes it works but only from NEXT TIME!! Very bad! Usually, I like APA hotels but not this one. Their breakfast was not good either very few choices in the buffet. I strongly recommend not to go to this hotel.
Stayed 1 night in Sep 2019
Response from Reception Okada on 21 Nov 2019
Thank you for staying with us here at APA HOTEL〈Matyuyamajyo-Nishi〉. Thank you for your beneficial opinion. We are looking forward to seeing you again. Thank you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from フロント 澤岻 on 11 Sept 2019
この度はアパホテル〈松山城西〉をご利用頂きまして誠にありがとうございました。 またのお越しをお待ちしています。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic, but good
A little outdated, but sufficient for basic needs.
Stayed 4 nights in Jun 2019
Response from Front desk Kakimoto on 29 Jun 2019
We apologize for the defects during your recent visit. We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from my hotel room and easy acces to trams
Stayed 2 nights in Jun 2019
Response from kakimoto / Receptionist on 12 Jun 2019
Thank you for your staying with us here APA HOTEL<Matsuyamajyo-Nishi> . Thank you for your valuable comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
For work or play, a great place to stay.
The hotel is a bit outdated; however, my room (Single, non-smoking) was spacious and smoke-free! TIP: If you have suitcases, catch a taxi from Matsuyama City station to hotel.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the Castle
Next to the Castle and park, can enjoy a good walk there. There is a convenience store opposite to the hotel and it is a quiet and nice area, but it takes 15 minutes walk to the JR train station and 5 mins to the nearest local train station. The room is not too small compared to other Japanese hotels.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Ok i guess. Just a bit of communication issues. Not unexpected. Far away from eats hiwever
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Dec 2018

8/10 Good

Wei, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel easily accessible to Matsuyama Castle. Easy to locate and right across a convenient store.
Stayed 3 nights in Dec 2018

10/10 Excellent

NT, San Marcos, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed too soft. Pillow way too hard. Intermittant buzzing sound from ceiling, wall or ventilation. Somewhat like the sound a inkjet printer makes when resetting. Most frequently in early evening. Desk clerk came to listen, but naturally it did not happen in the few minutes she could devote. Put up with it.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Mow Chiu Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Toku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Friendly staff and very convenient. Really appreciated the hotel holding our bags after we checked out.
Stayed 1 night in Aug 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Excellent service
Really comfortable hotel with spacious room and good facilities. My room had a lovely view of the castle and moat, but the best thing of all was the fantastic selection of food at the buffet breakfast! Breakfast highly recommended. The hotel's decor is a little tired but that didn't detract from my stay. The only downside was that it was a good 20-30 minute walk to the city centre. However there is a supermarket and restaurants nearby and it is close to the JR station which was useful with heavy luggage!
Stayed 3 nights in May 2018
Response from Front desk Takushi on 13 Jun 2018
Thank you for your staying. How was Matsuyama? It is far from the city center, but the surroundings are very quiet. We are pleased to hear that breakfast was good. We'll wait for you to come again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Front desk clerk on 13 May 2018
Thank you for rating. looking forward to seeing you coming again.

10/10 Excellent

Tham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would choose to stay here again!
APA Hotel Matsuyamajyo-Nishi looks beautiful on the outside and the lobby is really big and spacious. The hotel staff was also very friendly and was helpful in directing us around the area, such as going to the Dogo Onsen Honkan using the tram or by car. The room was also clean and the amneties were sufficient. All in all, a great experience and would stay here again if we were to come to Matsuyama.

8/10 Good

k, SF bay area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
There is no access to call in town nor long distance through the hotel phone.
Stayed 4 nights in Jan 2018
Response from フロント 岡部 on 30 Jan 2018
ご意見有難うございます。 この度の御宿泊利用と合わせてお礼申し上げます。 外部への通信に関しては、現在お使いいただけない状況です。ご了承くださいませ…。

8/10 Good

Loreto Jr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place great staff
Generally great except some problems with WiFi signal inside the room. The staff were really nice and very helpful in giving me guides with my going around the City.
Stayed 1 night in Nov 2017
Thank you for your stay at APA HOTEL Matsuyamajyo-Nishi!! We also thank your comment. But we were very sorry for your stay in Wi-Fi signals were not strong. We will check signals. Thank you!

8/10 Good

Valerie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, good location
use streetcars Y160 to shops, and ropeway to castle
Stayed 1 night in Jun 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, nice room and great location to visit Matsuyama Castle.
Stayed 1 night in May 2017

8/10 Good

ks, S, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to a park
Enjoyed a nice walk on Nishihoribata street and a park. Had a great breakfast. Pillow were flat and bathroom didn't have a vent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming staff

8/10 Good

Madelaine

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, bathroom a bit outdated. Unfortunately because we do not speak or understand Japanese we were unable to turn the heating off and the room was very hot. Most people in Japan seem to prefer room heated, but it was too hot for us and we could not decipher the control panel for heater/air conditioning or find someone that spoke enough english to understand our enquiry. Apart from those things hotel is very nice and great value for money.

8/10 Good

Mei Po Ada

Liked: Cleanliness, staff & service
Convenient and clean
Overall experience is great except in the bathroom its water tap & shower head are outdated in style, yet it is clean and well maintained.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient and clean hotel
Very nice and clean hotel.close to nearby attractions

8/10 Good

Daewoong

Liked: Cleanliness, staff & service
Reasonable, castle view hotel
Nice accessibility. Not far from Matsuyama station, and easy to go to Okaido area. The room condition was nice, but the pillow was not satisfying.

8/10 Good

Michelle, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We had a good stay here. The staff were friendly, room was nice, and the location was convenient. The hotel's decor is pretty funky - a nice change from the usual.

8/10 Good

Amy, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, clean room.
The only complaint I have is that the only bed cover available was a down comforter. It's early fall ,and unless I cranked up the A/C, too warm for that. I would have liked to have even a top sheet as a second option.
Swans floating on the moat.
View of the castle from the earthen battlements surrounding the moat.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
A good stay with possibility of parking the car in the back yard. Nice room with a view over the park. Some nice restaurants around and a convenient store across the street. Hospitable staff.