Hallway

Reviews of Matsumoto Marunouchi Hotel

4 out of 5
Matsumoto Marunouchi Hotel
3-5-15 Ote, Matsumoto, Nagano-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 233 out of 368 reviews" "
Rating 8 - Good. 116 out of 368 reviews" "
Rating 6 - Okay. 14 out of 368 reviews" "
Rating 4 - Poor. 2 out of 368 reviews" "
Rating 2 - Terrible. 3 out of 368 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chirstopher

10/10 Excellent

Kirill, Aguascalientes

Stayed 2 nights in Dec 2023

8/10 Good

Jian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The room is a bit dated, but it is large and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank u
It was a nice hotel to stay in Matsumoto. Very central and very nice staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at an unbeatable price. Short walk to the castle, restaurants and shops.
Stayed 1 night in Nov 2023

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely city. Very close to the castle and walking distance to the train station. Room was comfortable. My only criticism was that they would not let us access our room at 2:30pm as even though the room was ready. We had to wait around until 3pm.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristien

Stayed 2 nights in Oct 2023

10/10 Excellent

Damek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great way to experience Japanese inn. You had to take your shoes off at the entrance and had hot spring like traditional Japanese inn, but still functions as regular hotel. Built beautifully with wood.
Stayed 1 night in Sep 2023

8/10 Good

Kaori, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good. A bit farther away from JR station but still walking distance. Breakfasts selection was not much. But it was good as taste.
Stayed 2 nights in Oct 2023

8/10 Good

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
We can have free rental bike. A microwave would have been appreciate (at least one by level)
Stayed 2 nights in Sep 2023

10/10 Excellent

Jaret, Chilliwack

Liked: Staff & service, amenities, property conditions & facilities
Excellent stay . Close to Castle and great restaurants. Walkable from train station. Comfy room and spotlessly clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Krzysztof

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, lovely place, lovely people. Walking distance to the castle and all the other attractions
Stayed 1 night in Sep 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matsumoto is a great place to stop over for a few days. It reminded us of a Japanese version of a Swiss mountain resort. The castle is a very short walk away. Train from Tokyo is very easy and quick. The hotel is a 15 minute walk from the station. We caught a bus up into the mountains - no problem. The hotel room itself was a very good size, well maintained. The are staff very friendly and helpful.

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The KING of All Showers!!!
The King of All Showers! Amazing water pressure! Centrally located, and staff was helpful making dinner reservations for us.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023

8/10 Good

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More old style but very maintained and great condition , clean and just great for over night sty . 10 min walk from train / buss station. Also 5 min away from castle and all shopping / restaurant area . Highly recommend.
Stayed 1 night in Apr 2023

10/10 Excellent

Shlomo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great location. Rooms a bit pricey compare with other similar properties in town, but nevertheless, a nice hotel.
Stayed 1 night in Mar 2023

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
It was a good stay with everything being fine. _the hotel is near the castle and a very short walk from other downtown amenities. All I can say ir GREAT!
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Bernd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Super organized staff! Friendly and helpful. Location is ok, about 10min from the station with lots of bars and restaurants.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service & convenient location
The hotel is quite nice, convenience and the staff are very polite with good customer service but the parking is not at the hotel, you should walk about 3 mins and pay ¥1,000 per day which is still acceptable. It was a new year in Japan during my stay, they prepared the snack, sake in reception area and send soba noodle to our room. Very nice! Highly recommended hotel if you stay in Matsumoto.
Stayed 3 nights in Dec 2019

10/10 Excellent

Derek, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a luxurious feel and the best location for walking Matsumoto.
Stayed 3 nights in Dec 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel with great position and staff.
We had a great overnight stay. Hotel is well positioned between the castle (terrific to visit) and the train station. Staff very very attentive when it seemed one of us had lost our wedding ring. It was found. Try the Japanese breakfast in the old bank building....superb array of Japanese morning cuisine.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Car parking is 200m away in outdoor unsecured location. Cost 1000yen per day. Rooms are “plain vanilla” but adequate
Stayed 3 nights in Oct 2019

10/10 Excellent

Sara, New York, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet contemporary hotel in great central location perfect for exploring all of Matsumoto - with easy access from the train and bus stations. Highly recommended
Stayed 2 nights in Oct 2019

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room really close to Matsumoto castle. Attached to numerous high end restaurants, breakfast served on the banquet hall which is quite spectacular. Staff super friendly and helpful
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property reasonable walk from station. Larger than normal rooms
Stayed 1 night in Aug 2019

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I stayed in on my trip to Japan.
Very happy with my stay here. Room was spacious and very clean with down comforters, slippers and pajamas. The furniture and bathroom were a modern design with a vessel sink and a deep soaking tub. Very friendly staff and some English spoken. Lots of restaurants within walking distance. The name of the hotel is on a side street off the main road and the name of restaurant is on the front. Would definitely stay here again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very helpful staff. Clean...comfy beds
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing buffet breakfast
Amazing buffet breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right up the street from Matsumoto Castle - and those two very cool streets.
Stayed 1 night in Jun 2019

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Lovely hotel in great location. Rooms are on the small side, and just a little tired, but perfectly clean and comfortable.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable bed Friendly staff Great location Very clean Not far from railway station
Stayed 1 night in May 2019

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, Nice rooms
The Marunouchi is conveniently located about a block from Matsumoto Castle, and we had a beautiful view of the mountains from our room. The room was quite large by Japanese standards, as well as bright and well-appointed. They provided a variety of toiletry items, as well as slippers and pajamas.
Stayed 1 night in Apr 2019

8/10 Good

BJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
My daughter, husband and I stayed here for 2 nights this past week. They were very accommodating with our request to add our daughter, who joined us for the second night, and added a bed for an additional 3000 yen, which worked out great. Hotel is located 2 blocks from the Matsumoto castle and we had a free tour by a lovely volunteer tour guide. Get there early if you come during the peak times! The 2 old town streets are also an easy walk from the hotel. We also visited the city art museum which has a permanent exhibit of Yayoi Kusama’s work. We had the hotel breakfast one morning, served next door in a beautiful, restored bank building. Food was so-so, both western and Japanese, and for 18,000¥, we skipped it on day 2 and bought onigiri and yogurt from the nearby Family Mart.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, big room, good location.
Best hotel we stayed at during our trip. Staff were very nice and also upgraded our room. Hotel is very nice - decor is very modern and calming, rooms are quite big and spacious, bed super comfortable and it's a good location. Close walk to Matsumoto Castle and also near the river and Yohashira Shrine. We happened to be there during a public holiday and weekend, and there were a lot of outdoor festivities close by. Walk to the train station isn't too far. Would definitely stay again and for longer if we ever passed Matsumoto again.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was very helpful and friendly
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

N, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is quite big for Japan standard. Excellent location, walking distance to Matsumoto castle. Hotel recommendations for nearby restaurants are good.
Stayed 1 night in Oct 2018

10/10 Excellent

Nataly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few minutes walking from the castle
Amazing hotel only minutes walking from the castle. I will definitely come back
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We drove to Matsumoto and the hotel has car parks. They have free rental bicycles too.
Stayed 3 nights in Jul 2018

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Stayed 1 night in May 2018