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Reviews of Gulliver's Resort Matlock Bath

3 out of 5
Gulliver's Resort Matlock Bath
Temple Walk, Matlock, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 121 out of 205 reviews" "
Rating 8 - Good. 52 out of 205 reviews" "
Rating 6 - Okay. 17 out of 205 reviews" "
Rating 4 - Poor. 7 out of 205 reviews" "
Rating 2 - Terrible. 8 out of 205 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

6/10 Okay

mark

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Our grandson loved the room! Very convenient for Matlock Bath and the park
Stayed 1 night in Mar 2024

8/10 Good

Simon

Stayed 1 night in Mar 2024

10/10 Excellent

Carole

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main shopping area, walking distance. Friendly staff. Stopped on the Promenade. Lovely inside.
Stayed 1 night in Mar 2024

8/10 Good

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff are very friendly and helpful. They go the extra mile to make your stay a good one. Nothing is too much trouble. Gullivers Resort is a stones throw from the town and Heights of Abraham. I would recommend a stay here.
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very compact, no chairs, bed very low, no wardrobe or hanging space. No cooked breakfasts. Receptionist very reluctant to give cold breakfast in the morning and strongly recommends getting it in Matlock Bath town centre.
Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Illuminations stay
We stayed in willows .The room was compact but was perfect for an overnight stay. Everything was clean and new, the grandkids loved every minute. We went to Derwent gardens for the illuminations and couldn’t have picked a better place to stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Taomi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expected better from a family resort
The room I originally got given was not cleaned. The gentlemen didn’t know what to say , I was moved to another cabin , however the lamp was ready to be binned. It was very cold inside. Very small and not enough lamps for the desk underneath. I appreciate it was kids and family. But what do you have to accommodate business? The pics below are what I turned up to. I wasn’t happy , I checked out but I couldn’t explain my problems as it was very busy on Saturday morning. I would like to be compensated as it was a disaster.
Stayed 4 nights in Sep 2023

4/10 Poor

amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
wouldnt stay again
The hotel staff were friendly but the accomodation is in serious need of updating and cleaning, we had little bugs in the fridge and the carpet was absolutely disgusting, a carpet cleaner would help if it cannot be replaced. the place is fab for matlock bath and we had a good day in the park but having a separate access for the park would be good as you have to walk up or down to access the park but wouldnt stay in the accomodation again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When picking up my room key the manager said id underpaid for my room so charged me an extra £16.75 which I duly paid. Having them checked my bank in the morning I could see Id clearly paid the corrext amount. I went to ask for a refund and they said they couldn't at 8am as no manager was on the premises..
Stayed 1 night in Sep 2023

10/10 Excellent

Zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are housed in converted shipping containers- but were well equipped, clean and comfortable. Bunk beds were a big hit with our children (6&9), being right next to the park was a huge bonus for us. Though not really our “thing” the entertainment for the children in the evening was actually really good fun, followed by toasting marshmallows round a fire pit. Then a visit from “Gully” the park mascot in the morning also brought some smiles. Staff were all friendly and helpful- with a big dose of common sense. At breakfast one small child was quite upset by the arrival of a 6ft tall mouse, Gully’s helper very sensibly moved Gully out of the room to the hallway, and came back to see the child in question to make sure they were ok. Top marks. On the negative, the sink in the en-suite is on top of the toilet cistern to save space, but tricky to brush you teeth for smaller people, and although the dinner we had was good, served quickly and reasonably priced, it would be greatly to have a bit more variety out side of burgers/veg burgers, nuggets and fries. Overall recommend.
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A fun short stay
We booked a night stay on the way home from a short break and it seemed like a fun option. The theme was nice, my eldest is a huge Harry Potter fan so loved the Wizard Theme, the view was amazing, good showers and the bed was comfortable. The only real downsides was the temperature, no air con, no fan and although we had a balcony and the option to leave wide open, this was not an option as the minute we did all sorts of bugs found there way in (one of the draw backs to all the beautiful foliage Matlock Bath is famous for) and the breakfast option was a little confusing and not really worth the £25 we paid for it (£2 for a bowl of cereal?) but overall it’s a fun place, if I was looking for a place to stay outside the summer months this would definitely be up for consideration
Stayed 1 night in Aug 2023

10/10 Excellent

Dawn

Stayed 1 night in Aug 2023

8/10 Good

Jim

Stayed 1 night in Jul 2023

2/10 Terrible

Annie

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
Not have hot water for bathing, and the front desk off at 21:00, nobody can help. Horrible experience.
Stayed 2 nights in Jul 2023

8/10 Good

DAVID, Seeb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and very reasonable in price for a family of 5
Stayed 1 night in Jul 2023

2/10 Terrible

Rachael

Stayed 1 night in Jul 2023

10/10 Excellent

Tiffeny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Karen

Stayed 1 night in Jun 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the attention to detail of the clean and well equiped themed rooms.
Stayed 1 night in Jun 2023
Response from Explorers Retreat on 8 Jul 2023
Hi Gillian thanks for taking the time to write a review we are glad you had a great time staying with us.

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Explorers Retreat on 8 Jul 2023
Thank you for the review Victoria we hope you had a great stay with us.

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Explorers Retreat on 8 Jul 2023
Thank you for the review Terry, we are glad you enjoyed your stay :)

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great family stay, friendly and helpful stuff .
Stayed 1 night in Apr 2023

4/10 Poor

Shane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all
Shower had hairs in it, mould on windows and all around the bathroom, and the room smelled damp.
Stayed 1 night in Apr 2023

10/10 Excellent

Viera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gulliver's resort is a theme park. It was closed for the winter, but the accommodation is good. We had a room that could be used for self catering and would be big enough for a family.
Stayed 1 night in Mar 2023

8/10 Good

Ali

Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were uncomfortable. Apart from that brilliant
Stayed 1 night in Feb 2023

10/10 Excellent

Steve

Stayed 1 night in Jan 2023

6/10 Okay

Rachel

Stayed 1 night in Nov 2022

10/10 Excellent

Edina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
Great place,lovely views over Matlock Bath. Spotlessly clean
Stayed 1 night in Nov 2022

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding staff, all great value.
The Park is always good fun, quite traditional and great for younger kids. The accommodation was great, very clean and very comfortable.The big win was the kids evening entertainer. If the hotel is reading this, then you need to keep him. He is all my kids have talked about. He was on duty on Wed PM 26 Oct. we all agreed, the best entertainment we have ever seen and the kids and parents there had a whale of a time. The only bit to improve was the food standards, it was pretty average but then we weren't paying high end rates so it was fair enough. We will definitelybe ging to stay again.
Stayed 1 night in Oct 2022

8/10 Good

Melinda

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service
Unusual place to stay
The park was closed but the cabins were available which meant a quiet night. I suspect it may not be so nice when the park is busy with children. Easy walk to pubs and shops (a bit steep on the way back!). Very small cabin with double bed and bunks. Just enough room for two people but not too bad at the price or if you have been to Japan. Having a small wash basin behind the toilet makes cleaning teeth interesting but shower was fine for a small person. Good value for one night, friendly staff.
Stayed 1 night in Sep 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

S

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Paul

Stayed 1 night in Sep 2022

10/10 Excellent

Carole

Travelled with family
Liked: Cleanliness, room comfort
Very welcoming staff, a dream for children.
Stayed 1 night in Sep 2022

6/10 Okay

Sarah

Liked: Cleanliness, room comfort
No the worst, but I won't be going back.
My stay was 'ok'. Easy to find. Friendly staff. Easy check in.. However.. the 'cabin' was a metal storage container which had been turned into a room. First impression was the overpowering smell of air fresheners, I had to unplug one and leave the door open to let it dissipate. Once that had died down, the smell it's covering was odd. Vaguely like cat wee..just odd. The room was lovely and clean though and nicely decorated. I had to ask for milk pots. No TV remote. No WiFi and it being a metal box meant no data signal. I was given room 30, which has a metal staircase running alongside, so I felt every step of every other resident of the 5 or so other 'cabins'. There's a reason this is the cheapest in the area.
Great view of the telly..
Stayed 1 night in Sep 2022

10/10 Excellent

D

Stayed 1 night in Aug 2022

8/10 Good

Dana

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Matthew

Stayed 1 night in Aug 2022

10/10 Excellent

Sian

Stayed 1 night in Jul 2022

6/10 Okay

Joel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Basic for adults. Lots for kids. Limited breakfast options
Stayed 2 nights in Jun 2022