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Reviews of Villa Fiorella Art Hotel

5 out of 5
Villa Fiorella Art Hotel
Via Vincenzo Maggio 5, Massa Lubrense, Napoli

Reviews

9.8

Exceptional

Rating 10 - Excellent. 146 out of 163 reviews" "
Rating 8 - Good. 12 out of 163 reviews" "
Rating 6 - Okay. 2 out of 163 reviews" "
Rating 4 - Poor. 2 out of 163 reviews" "
Rating 2 - Terrible. 1 out of 163 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and friendly and helpful staff
Stayed 4 nights in Sep 2023

10/10 Excellent

Chris

Stayed 2 nights in Aug 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not say enough great things about this hotel! Fabulous staff, amazing food and that VIEW! 5 stars! We will be back
Stayed 4 nights in Jul 2023

8/10 Good

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pool area and its view is amazing, the staff is very friendly and willing to assit all times with a big smile. Things that must be improved: Breakfast ... pastries were not fresh and fruits were old ( rotten in some cases ) . The air conditioner never worked at satisfaction even though the management promised to control this . The room looks old and wasnot comfortable to be in . The food at the restaurant beside the beautiful pool was good but expensive . You measure the hotel for what you pay for it and we feel that we paid more than what we got . I have to repeat that the staff was very good at all times . This was a big plus for the hotel.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing modern hotel with a unbelievable view and amazing sunsets. Highly recommended!
Stayed 7 nights in Jul 2023

10/10 Excellent

Sharon

Stayed 3 nights in Jun 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

4/10 Poor

SANJAY

Travelled with partner
Disliked: Amenities, property conditions & facilities
This certainly is over rated property. Even though upgraded the mattresses were worn out and sagging. Air conditioning not working properly. Bathroom amenities not proper. Not five star standard in any manner Quite away from sorrento taxis not available easily. Saving grace was the view and Greta at the reception who was quite helpful
Stayed 2 nights in Jun 2023

10/10 Excellent

Nils, Homestead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival, attentive staff, very helpful. Beautifully renovated old villa, full of art. We reserved the spa and enjoyed it exclusively to the fullest, with its pool, jacuzzi, sauna, steam sauna and lounge area with tea, all complimentary. The bar and outdoor pool with splendid view, as is the restaurant. So is the rooftop bar, open before sunset. Located just after Sorrento, you see the whole Napoli Bay all the way to Pozzuoli, and you see most of Capri and Anacapri. Outstanding place, service, view and food!
Stayed 1 night in May 2023
Response from Annalisa -Reservations Manager on 15 Jun 2023
Dear Nils,thank you for your lovely review. Looking forward to welcoming you again soon,Kind regards

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way
Amazing stay with beautiful views and incredible service.
Stayed 2 nights in May 2023
Response from Annalisa - Reservations Manager on 28 May 2023
Dear Mrs Karen,thank you for your lovely review. Looking forward to welcoming you again soon,Kind regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
Amazing! Be cute hotel, exceptional service, great food, great location! We can’t wait to return’
Stayed 3 nights in May 2023
Response from Annalisa on 24 May 2023
Dear Mr Robert,thank you for your lovely review! We lookingt forward to welcoming you again in the near future.Kind regardsAnnalisa CimminoReservations Manager

10/10 Excellent

Daryl

Stayed 2 nights in May 2023

10/10 Excellent

Ariana, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful villa seats on a hill overlooking the sea and the Capri Island. The grounds are well manicured with a picture perfect infinity pool. Very clean and beautiful decorated rooms with balconies to watch the sunset, great food in the two restaurants overlooking the sea, and a sky bar for evening cocktails to watch the sunsets. The staff is simply amazing, many thanks go to Enza for arranging our transportation, the boat tour to Capri and being there for any questions we had. Thanks to all the staff on the property, very professional and welcoming. A few pointers to visiting the coast:a short 5 minutes walk down in the town there’s a Sita bus station from where you can take the bus for 1.50 euro to Sorrento which is a hub to take transportation to anywhere you might want to go on the Amalfi coast. Overall the Villa Fiorella was a great choice, a good place to relax after busy days visiting places.
Stayed 5 nights in May 2023
Response from Annalisa - Reservations Manager on 7 May 2023
Dear Ariana,thank you for your lovely review. We are happy to know that you've spent great time at Villa Fiorella Art Hotel. We will share your review with all our Staff and they will be happy for sure.We do hope to have the opportunity to welcoming you back in the near future.Kind regards

10/10 Excellent

Myung Hak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Annalisa - Reservations Manager on 28 May 2023
Hello M! thank you for your review. Looking forward to welcoming you again soon,Kind regards

10/10 Excellent

Vincent

Stayed 2 nights in Apr 2023
Response from Annalisa on 5 May 2023
Hello Mr Desiderio! thank you for your review. Looking forward to welcoming you again soon,Kind regards

10/10 Excellent

tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, beautiful scenery, helpful stuff.
Stayed 3 nights in Oct 2022

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from rooms, sky roof, restaurant and pool. Beautiful infinity pool.very clean and very friendly staff.Good gym, nice modern SPA.Breakfast food was really good.
Stayed 6 nights in Oct 2022

10/10 Excellent

Batool, san diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is top notch really! Super clean, super friendly staff, and very quite. They did a great job keeping the property with the best class. Turning the bed at night with bottle of water and piece of chocolate, left bottle of Prosecco for my husband’s BD, left thank you note with little souvenirs at the end of our stay, I mean all the little things that tells a lot about the classy owner and his touch. I recommend this beautiful boutique hotel.
Stayed 6 nights in Oct 2022

10/10 Excellent

AURAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All about the details
Foos fantastic. Staff fantastic. Details details all about it
Stayed 3 nights in Oct 2022

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful boutique hotel. The property is smaller, and more intimate. You'll get to know the staff, who is incredibly kind and attentive, if you stay for just one night. The views from the hotel are stunning. Don't miss sunset on the rooftop!
Stayed 2 nights in Sep 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing luxurious experience!
Beautiful team of people who are there for any of your needs. Staff was exceptional at making our family feel welcomed and cared for. Everything was made simple. Gorgeous views, lovely rooms, and excellent drinks. We are a family of vegans and the team made sure to accommodate our needs which we appreciated.
Stayed 2 nights in Sep 2022

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing! Terrific service, food was wonderful (and they were very accommodative to our allergies), made great excursion recommendations and scheduled them for us, fabulous in every way!
Stayed 4 nights in Aug 2022

10/10 Excellent

Marco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect paradise.
Stayed 4 nights in Jul 2022

10/10 Excellent

estefania

Stayed 1 night in Aug 2022

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Taranna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Adam

Stayed 1 night in Jun 2022

8/10 Good

Edna

Stayed 3 nights in May 2022

10/10 Excellent

nick

Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful relaxing hotel
Stunning views, spacious rooms, delicious restaurant, rooftop bar with great cocktails and sunset views. Highly recommend. Service admittedly isn’t super warm and friendly, but it is professional and efficient and the whole team works hard. Only issue was with ants in our room a couple of times - they sorted it out quickly both times but would have expected better for a hotel of this calibre. But overall very impressed!
Stayed 7 nights in Sep 2020

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL EXPERIENCE EVER
I travel a lot on business, so I've come to expect a lot from hotel service and Villa Fiorella Art Hotel didn't disappoint. I communicated with the hotel a few times prior to my arrival and everyone was so helpful. Not only was the service phenomenal from the time we entered the establishment but also the food, spa, cleaning. Everything was wonderful from start to finish. This was an excellent place to stay if you want to visit the Amalfi Coast as well. Just a bus ride to Sorrento and then go anywhere from there. Although the food at the hotel was excellent we wanted to get out and enjoy some other restaurants and experience additional flavors and the local restaurants were lovely. Please consider this hotel in your destination choices...you won't be disappointed!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hidden gem
Stayed here for 4 nights.... words cannot describe how amazing this place is! Highly recommend It and will 100% be revisiting Quite soon! The hotel is only 4 stars but should be 5 stars all day long.
Stayed 4 nights in Oct 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Roy, Haifa, Israel.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy nice hotel, amazing staff. Great quite location. Maintained at a top level. Great ocean view.
Stayed 7 nights in Sep 2019

10/10 Excellent

Sahana, Dallas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful property with modern aesthetics and facilities. The staff is so cooperative and generous. We stayed with our 2 year old girl and they made sure that every request ( warming up milk twice a day and baby food), providing comfortable bedding/crib was taken care of. We will definitely come back again and spend more time at the property next since it is absolutely gorgeous. Thank you everyone.
Stayed 1 night in Oct 2019

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel with spectacular views
A beautiful, contemporary hotel located in all the charm of Italy. Away from the majority of tourists but close enough to get to wherever you want to go. Everyone was very attentive, friendly and willing to help in anyway. Pool restaurant is comfortable, cozy and pretty. Prices are good and service is great.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Outside of Sorrento but easily reached by bus. The staff are first class, really helpful
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, staff were great, facility was in very good shape.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely attenvtive and helpful. The property is beautiful, and we made sure not to miss sunset nightly either from our room or the rooftop bar. Included breakfast was amazing, as were all of the meals we had in the restaurants in the hotel. We'd love to go back! Great place to treat yourself.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, service and food. Nice quiet hotel with everything you need to have a relaxing experience. Definitely coming back.
Stayed 2 nights in Sep 2019

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous from start to finish. Only fault was the hot breakfast choice (Eggs Benedict was made with salmon and no hollandaise sauce). But other than that, 100% experience.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay in a clean and beautifully decorated hotel. The staff were very friendly and helpful. The spa facilities and pool were great! 😊
Stayed 5 nights in Jul 2019

8/10 Good

Simon

Stayed 7 nights in Jul 2019

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel, wow!!!
Absolutely amazing. The nicest, most beautiful hotel ever. The most professional, friendly, helpful staff too. If there was heaven on Earth, then this hotel is just that. Stunning place. Breakfast on veranda out of this world. Views, service, cleanliness, so many special treatments, attention to detail, constant smiles from all staff. Beautiful room. Tasty cocktails with sunset views. Gorgeous swimming pool and gardens. Location excellent. Wish we could’ve stayed there forever!!!
Stayed 4 nights in Jul 2019

10/10 Excellent

Maya

Stayed 3 nights in Jul 2019

10/10 Excellent

LEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento’s grm
Fantastic accommodations with trendies views of the Adriatic. Great breakfast and gourmet dining for dinner.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!! All staff were very friendly and always offering their assistance. The room was fantastic and the breakfast was lovely with amazing views of Capri. Located only 15 minutes from the small town Sorrento with some beautiful fish restaurants. Highly recommend this hotel!! Thank you for a memorable stay!
Stayed 3 nights in Jun 2019