Outdoor pool, pool umbrellas, pool loungers
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Reviews of Servatur Sun's Gardens

3.5 out of 5
Servatur Sun's Gardens
Calle Virgo, 2, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

6.4
Rating 10 - Excellent. 7 out of 37 reviews" "
Rating 8 - Good. 11 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 6 out of 37 reviews" "
Rating 2 - Terrible. 5 out of 37 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical canarian gem
Friendly staff, quiet location yet clean apartments, even though didn’t go in it pool has a Perspex guard around it so great if little kids in party. Typical canarian apartments and great value for money
Response from Servatur Suns Gardens on 1 May 2018
Dear Hayley, The entire Servatur Suns Gardens team thanks you for taking the time for giving us such a nice feedback. We are pleased to know that you enjoyed your stay with us last week. We will continue working in the same way in order to try to meet the expectations of our guests. Thank you as well for the nice scores for our facilities and Servicies. t would be our pleasure to have you at Servatur Suns Gardens again. Best regards Servatur Suns Gardens

6/10 Okay

Roberto , Timmins

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel close to Downtown
Hotel is good for the price it charges. However some changes are required. 1) The furniture and fixtures of the apartment are very old. They need to be updated. 2) The cleaning of the apartments can be improved if instead of wasting time talking on the cell phone, the staff spent more time actually performing the cleaning. I spent 1 month in the hotel, the bed linen was changed only 3 times. One of the times I had to ask for. The bedspreads were removed for washing the first week and only returned in the last week. PLEASE, Bath towels need to be changed at least 2 times a week. And it needs to be cleaned under the bed, just like under the other furniture. The impression I have is that the cleanliness made is only for customers noticing that they had room service, when in fact they had not. 3) The pool can be cleaned at least once a month, throughout the period I stayed in the hotel I could not get into the pool any time because the water was dirty. PLEASE CLEAN THE SWIMMING POOL. 4) What bothered me the most is that on the website EXPEDIA says that each room has a washer and dryer machine. Well they DON'T . I took a few clothes thinking of enjoying this trip better, and I had to spend a lot of time washing clothes in my hand and buying more clothes, since the hotel does not have the machines as mentioned on the website and the price of laundry is expensive. Despite these details, the location is good. Only 30 min walking distance to downtown & Dunas.
Stayed 28 nights in Dec 2017
Response from Servatur Suns Gardens on 22 Jan 2018
Dear Roberto,We are very grateful with you for taking the time to share with other travellers your experience at Servatur Suns Gardens Thank you very much for letting us know your opinion and suggestions. It is very important for us to keep improving our services and please be sure we have already taken measures regarding your comments. We thank you to let us know concretely the points to improve within the apartment; your opinion is very important and will be very useful to take action for improvement. From Gran Canaria we wish you all the best and remind you it would be a pleasure to welcome you back again in Also we would like to apologize for not having achieved your expectations in others aspects in our establishment. Best regards, Servatur Suns Gardens

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

4/10 Poor

Linas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not good
We were really siurprised when found old locked TV. Very uncomfortable beds.

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Room comfort
Back to the Stone Age
The staff done a great job honestly but it was not for me it's more suited to an older client .Also paying for internet in this day and age is a no go for me and why was the tv locked and also had to be paid for to watch it was that old I don't think it would turn on . The place is a dinasore and need to be brought up to date and please stop the penny pinching free internet and tv is standard in this day and age .sorry to be so blunt because the staff where great

6/10 Okay

Drew

Disliked: Staff & service, property conditions & facilities
Basic but good
Excellent for value for money. Clean, but very basic. Depending on price I would stay again.

8/10 Good

Jana

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2018

10/10 Excellent

dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Servatur Barbados on 6 Jun 2018
Dear Mominique, Servatur Barbados entire Team thanks you for giving such a nice feedback: Top 10! We work for our guests doing our best to give you a great experience and we will continue working along the same line to reach such fantastic scores. It will be a pleasure to welcome you back soon at Servatur Barbados . Best Regards, Servatur Barbados

6/10 Okay

Marja ja Kari, Espoo

Disliked: Property conditions & facilities, room comfort
Suosittelen, muistuttaen kuitenkin, että hotelli vaatimaton ja jos haluaa pääasiassa nukkumispaikan; sekä viettää loman muissa puitteissa, esim. maastossa. Nykypäivää vastaisi varustelluissa esim. kahvinkeitin, ajanmukainen tv ( rätisi ja paukahteli, vaarallinen??!!). Myös nettiyhteys voisi olla valmiina!! Tyytyväisyyttä lisäsi hyvä siivous ja puhtaat liinavaatteet, ym.. suhteellisen rauhallinen ympäristö ja siitä helppo lähteä esim. pyöräilyreiteille!!
Stayed 11 nights in Mar 2018
Response from Servatur Suns Gardens on 2 Apr 2018
Dear Marja, Thank you for commenting your holidays. Your feedback is very important for us. Please, accept our most sincere apologies for not having reached your expectations this holidays. We have taken note of all of your comments to improve our facilities and services. are at your disposal and would love to have the chance to welcome you in the future, so you can see we really do look after our guest’s satisfaction. Kind regards, Servatur Suns Gardens

8/10 Good

Alessandro

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2018
Response from Servatur Suns Gardens on 2 Apr 2018
Dear Alessdro We want to thank you for your decision to have chosen Servatur Servatur Suns Gardens for your stay and share your experience. The kindness and good work of all our employees are some of the characteristics that most of us pride. Our staff is always willing to help our clients and contribute to enjoy the vacation they deserve. We hope to welcome you once again at Servatur Suns Gardens Best regards Servatur Suns Gardens

8/10 Good

Esko

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Edullinen paikka
Hinta-laatusuhde on hyvä. Ilmainen wi-fi olisi hyvä. Siisti, mutta kulunut huoneisto. Sijainti on rauhallinen. Siivous oli hyvä ja palvelu ystävällistä.
Stayed 6 nights in Jan 2018
Response from Servatur Suns Gardens on 12 Feb 2018
Dear Edullinen Paikka, We want to thank you for your decision to have chosen Servatur Servatur Suns Gardens for your stay and share your experience. The kindness and good work of all our employees are some of the characteristics that most of us pride. Our staff is always willing to help our clients and contribute to enjoy the vacation they deserve. We welcome all the comments you have made to us. We have taken note of each one. The advice of our clients is the only way that allows us to improve day by day. We hope to welcome you once again at Servatur Suns Gardens regards Servatur Suns Gardens

2/10 Terrible

Gunnar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trisst hotell
Hotellets sängar var obekväma, kuddarna stenhårda. Rummet låg nära trafikerad led med avgaser. Ett hotell jag inte rekommenderar.
Stayed 5 nights in Jan 2018
Response from Servatur Suns Gardens on 12 Feb 2018
Dear Trisst hotell, Thank you for taking the time to write a review and I´m so sorry that your experience with us last week was disappointing. We take all guest feedback very seriously and we are constantly improving all aspects of our service and facilities. I reiterate my apologies and thank you for allowing us to continue improving. Best regards Servatur Suns Gardens

2/10 Terrible

sig. , toscana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I depliant erano belli probabilmente di 25 anni fa
TV a pag. e vecchia, Wi-Fi a pag. Phone x capelli non c'era, shampo neanche. Sono rimasti i ricordi dalla costruzione e sanza manutenzioni o migliorie. Veramente deplorevole
Stayed 7 nights in Jan 2018
Response from Servatur Suns Gardens on 29 Jan 2018
Dear Jan Thank you for taking the time to write a review about your holiday experience. Servatur suns Gardens Staff and location are nicely valued within our guests, so we thank you very much for standing this out as well. We apologize for not having reached your expectations, especially during Christmas time. Be sure we take you feedback very seriously and thanks to your commentaries we are constantly improving all aspects of our service and facilities. Thank you once again for your feedback and we hope we have the chance to welcome you again in Servatur Suns Gardens to be able to give you a memorable experience Best Regards, Servatur suns Gardens

10/10 Excellent

Verified traveller

Trevligt familjärt litet hotell. Lugnt och fridfullt.
Stayed 10 nights in Dec 2017
Response from Servatur Suns Gardens on 22 Jan 2018
Dear Guest, The entire Servatur Suns Gardens team thanks you for taking the time for giving us such a nice feedback. We are pleased to know that you enjoyed your stay with us last week. We will continue working in the same way in order to try to meet the expectations of our guests. Thank you as well for the nice scores for our facilities and Services. It would be our pleasure to have you at Servatur Suns Gardens again. Best regards Servatur Suns Gardens

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nochmal? Unter keinen Umständen!
Selten so schlecht gewohnt. Laut, dreckig, lieblos und runtergekommen. Dazu der Autobahnzubringer nur 50m von der Terrasse entfernt. Länger als ein Tag wäre ein Alptraum. TV unzumutbar, nur Eurosport deutschsprachig.
Response from Servatur Suns Gardens on 4 Jun 2018
Dear guest, Thank you very much for letting us know your opinion. It is very important for us to keep improving our services and please be sure we have already taken measures regarding your comments. We apologize for not having reached your expectations , be sure we take your feedback very seriously and thanks to your commentaries we are constantly improving all aspects of our service and facilities. It would be our pleasure to have you at Servatur Suns Gardens again. Best regards Servatur Suns Gardens

6/10 Okay

Egil

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Nov 2017
Dear Egil Thank you for choosing Servatur Suns Gardens to spend your holidays in and thank you for taking the time to share your experience with other travelers. We apologize for any inconvenience that impeded the full enjoyment of your holiday and we inform you that we have taken note of each one of your observations, in order to find solutions for them. We appreciate all your comments and we have taken notes of everything you have mentioned so we can take those into consideration in our followings improvements. All we do is aimed to reach our guests' satisfaction. If you are interested in coming back to the wonderful island of Gran Canaria, It will be a pleasure to welcome you Servatur Suns Gardens

8/10 Good

Charlotte W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super ferie
Alt i alt et dejligt ophold og godt hotel
Stayed 7 nights in Nov 2017
Dear Charlotte W We are very happy that you liked your holidays. Thank you very much for your excellent rating and for the time you spent sharing your opinion about your stay at Servatur Suns Gardens .The most important from us is to know, that you enjoyed your holidays with us. It would be our pleasure to have you at Servatur Suns Gardens again. Best regards Servatur Suns Gardens

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran Mier....
El estado es lamentable, la recepción llena de polvo y desordenada al lado el “bar picina” sucio lleno el suelo de aceite las freidoras llenas de grasa, las habitaciones dan pena viejas sucias con arañas en la pared y hormigas por todas partes. El señor de la recepción es un antipático que prefiere hablar al teléfono con alguien antes de antenderte.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendamos
Apartamento bonitinho, atendimento da recepção muito engraçado. Nada típico, mas cuidadosos e simpáticos. A cama era ruim. Não tem ar condicionado
Stayed 4 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mas bien mala nota
Nada que destacar, bungalow viejo, y muy poco mantenimiento, el trato muy seco, obligación de llevar una pulsera que luego nadie controla; television solo tres canales me he enterado después que había que pagar para ver los demás (que son gratis para todo el mundo), y el wifi también de pago.
Stayed 6 nights in Sep 2017

8/10 Good

Mari Carmen

Liked: Cleanliness
Disliked: Property conditions & facilities
El apartamento está bien. Los muebles son un poco viejos, pero aún así, las camas son cómodas y está todo limpio. La piscina bien, un poco fea la valla que tiene alrededor, pero es por la seguridad de los niños. En recepción todo correcto.
Stayed 3 nights in Sep 2017

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Außen schön innen alt und nicht sauber.
Das Apartment sieht von außen sehr süß aus. Die Innenausstattung ist alt und nicht sauber. 1 mal am Tag kommt das housekeeping und putzt oberflächlich. Wir mussten für den WLAN zahlen wobei die Verbindung richtig schlecht war. Oft gab es Probleme bei der Verbindung.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yliana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Necesita renovación
El hotel necesita una renovación pero esta bien para el importe pagado.

8/10 Good

Christian

Liked: Cleanliness
einfache aber gute Bungalowanlage
einfaches Bungalow-Hotel; gut, nett und kompetent geführt; ideal für Selbstverpfleger - soweit alles vorhanden für den kleinen Geldbeutel ...

10/10 Excellent

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement sympa.
Établissement simple, petite structure idéal, voiture presque indispensable pour aller à la plage ou au centre ville.

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ikke for barn...
Mest pensjonister... ikke oppvarmet basseng.... veldig hyggelig betjening.

8/10 Good

Juan Tomas

Liked: Room comfort
Okej bungalow
No gratis wifi och poolen var stängd under mitt besök.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Muy presentable
Me pareció estupendo para el precio que pagué. Es verdad que me alojé dos noches por temas de trabajo, aunque no es para pasar unas vacaciones idílicas

4/10 Poor

jonh, o

Disliked: Cleanliness, property conditions & facilities, room comfort
Apartamento viejo
Sucio mal cuidados lleno de humedades desgastado telasarañas pelos en todos sitios la limpieza brilla por su ausencia NO lo recomiendo

4/10 Poor

Eric, Beersel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bof mais à un bon prix
Effectivement l'hôtel mérite d'avoir une étoile. Même si les chambres duplex sont assez grand je les trouve un peu limite pour trois personnes ou alors il faudra bien se serrer. Mais bon à ce prix là il ne faut pas s'attendre à mieux.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
sun's gardens
Fint ophold. Ganske ok forhold, men et hotel uden WiFi er ikke helt iorden. Sengene kunne de godt skifte ud. Ellers ingen beklagelser.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racistas
Te marcan como a ganado poniendole pulseras solo a los españoles para controlarlos, mucha verguenza no volvere jamas nii lo recomendare

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nothing special, but still ok
Location is nice, staff was nice and hot water was available all the time. Refrigerator was ok, TV was outdated, couch was uncomfortable and the bed was so and so. Anyways still good enough for me though outdated a bit here and there. I got what I paid for. There was a nice cheap restaurant around the corner in a hotel nearby with good service.