Ratings based on 169 Verified Reviews

3.7 out of 5
76% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 14-Mar-2017
Pros: Friendly and very helpful staff, choice and quality of food was excellent.
Very enjoyable holiday, room was very comfortable and clean. Pool area is a little crowded with sunbeds but heated swimming pool was great.
4 out of 5
Recommended
for Everyone
by A verified traveller from Riga, Latvia

Best food

Posted 14-Mar-2017
Pros: Food, smaller swimming pool was heated, staff in restaurant working fast.
Cons: It seems a bit anachronistic to charge quests for Wi-Fi, in-room safe and, what I never seen before - pool towels.
Location: I recommend to rent a car, as there is little to do withing walking distance. Parking is available free of charge about 100 m from the hotel.
Probably the best food among 3-star AI hotels I've ever seen. Only drawback was absence of fresh (or packed) fruit juices - only usual powder drinks available for breakfast. Otherwise food choices were great, staff worked really fast and there were always free places to sit in the restaurant. Also, there is no problem to get some food if you arrive too late or leave too early. Disadvantages of this hotel would be the fact, that it is not close to beach (free bus only runs 4 times per day), and, except the food and beach shuttle, everything else needs to be paid extra (Wi-Fi internet - 20€ week / 2 devices, in-room safe and even use of pool towels). Internet speed was okay, though we experienced two short disruptions during the week.
Comment from Hotel Management
14-Mar-2017 by Angela Magni, Guest Relations, Hotel Management
Dear Orson, thank you for your review. We are extremely happy that you enjoyed our food and service. We will fix many of the weak points you mention after refurbishing this year, we hope you will be able to check it personally. Regards from all the team.
4 out of 5
by A verified traveller

Posted 12-Mar-2017 on Hotels
Comment from Hotel Management
14-Mar-2017 by Aleksandra, Hotel Management
Dear Guest, thank you for your evaluation 4/5 on Hotels.com. We hope you will visit us again in the future. Regards, Angela Magni, Guest Relations.
2 out of 5
by A verified traveller

Worst Hotel in 15 years of going on Holiday!

Posted 05-Dec-2016 on Hotels
Very bad hotel no customer service actually my worst ever experience of a holiday ever in my life would highly not recommend this hotel to anyone. The food at the hotel is awful and didn't have a good variety. The Hotel is infested badly with fly and would say its down to slow tidying up and lots of thing where left for hours. The fly's where all over the food it made me feel sick to even think about eating at the hotel. The pool area was out of bounds for us to as too many fly's. Really horrible unpleasant
3 out of 5
by A verified traveller from Dublin

Ok for a 3* but we'll be sticking to 4* in future

Posted 18-Nov-2016
Hotel first impression excellent looks well, however not a great choice of foods on menu. Food more like cafeteria food. Grounds lovely except sunbeds were on top of each other. Poor entertainment at night. Far from beach and places to go. We'll be going to 4* from now on.
4 out of 5
Recommended
for Everyone
by A verified traveller from oxford, uk

The hotel is very nice the staff is always smiling

Posted 11-Jun-2016
You can everything what you just going out the reception walking 20 meters there is a pharmacy next to it you can get all to the diving center and they will recomend you all kinds of activities the staff speek english so there's no problem comunicating with them. You can plan your holidays with them for a reasenoble price. Every day from the hotel there is a bus it drives you to the beach for free and drives you back. I realy like more of an active holiday so my stay was realy brilliant the room was in the 4 floor with the swiming pool view so it's realy nice at night when you come back from your all inclusive dinner to have a realexing talk with your friend in the balkiny. As I was saing I like the room because we where only sleeping there not watching Tv. Overal it was my first holidays in a 3 star hotel and a really injoide it.
4 out of 5
by matt from London

Good, affordable hotel

Posted 18-May-2016 on Hotels
The hotel is only a 5 euro taxi ride from the Yumbo and has local amenities such as a Spar convenience store and a couple of restaurants right outside of it. The hotel itself was clean and was accurately illustrated in the photos. 3.5 stars.
4 out of 5
by A verified traveller

Hotel good - location not the best

Posted 29-Feb-2016 on Hotels
All fine...
3 out of 5
by A verified traveller

Ok for a cheap holiday

Posted 23-Feb-2016 on Hotels
Good value for money. Would not go AI again - food was very repetitive and low quality, and we were always out during the day. Good if you hire a car and can explore the beautiful surroundings and beaches. Customer service was hit and miss, some staff members went out of their way to help whilst others look miserable. Beware of loads of hidden costs, charging 10 euro for 3 days of bad wifi in this day and age is daylight robbery.
4 out of 5
by julian from Midlands

Family value

Posted 14-Jan-2016 on Hotels
Modern hotel that offers good value all inclusive and friendly service.