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Reviews of Muthu Keekorok Lodge, Maasai Mara, Narok

5 out of 5
Muthu Keekorok Lodge, Maasai Mara, Narok
C14-Keekorok, Masai Mara National Reserve, Maasai Mara

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 122 reviews" "
Rating 8 - Good. 37 out of 122 reviews" "
Rating 6 - Okay. 7 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 5 out of 122 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

ashu

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 17 Jan 2024
Dear Ashu, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Warm regards,Sanjeev KumarGeneral Manager

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is average, definitely not worth the amount of money charged. For that amount of money $300 plus a night, you should receive a 4 star plus accommodation. I had to ask for towels in the room. The food was buffet style but still average.
Stayed 1 night in Dec 2023
Response from Sanjeev Kumar on 10 Feb 2024
Dear Guest,Thank you for taking the time to share your review which we have read with detail and concern.We truly apologize for the service shortcomings and we appreciate you for raising them as it enables us to further improve on attentiveness to every guest’s specific needs and expectations. We hope you had brought these to our attention while you were here so we would have had the opportunity to resolve the situation promptly.Please be assured the inconsistencies will be addressed and necessary adjustments will be made to ensure the quality our valued guest deserve.We look forward to welcoming you back.Warm regards,Sanjeev KumarGeneral Manager

10/10 Excellent

Michael S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a delightful stay at Keekorock! The staff were knowledgeable, helpful and courteous. The grounds have to be seen to believe, and the location cannot be beat.
Stayed 1 night in Oct 2023
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 24 Oct 2023
Dear Mr. Michael,Thank you for your kind words! We're thrilled to hear that you had a delightful stay at Keekorok. It's wonderful to know that our staff was knowledgeable, helpful, and courteous. We take pride in our beautiful grounds and convenient location. We hope to welcome you back soon for another amazing experience!Warm regards,Sanjeev KumarGeneral Manager

10/10 Excellent

Albert, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, attentive and went beyond expectations. Great location for game drives. Very clean and food is good.
Stayed 7 nights in May 2023
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 25 Jun 2023
Dear Guest,We are thrilled to receive your compliments.Looking forward to the pleasure of welcoming you back soon.Warm regards,Sanjeev KumarGeneral Manager

10/10 Excellent

Courtney

Stayed 4 nights in Jan 2023
Response from nyambs on 17 Jan 2023
Dear Courtney,Greetings from Sun Africa Hotels!Thank you for your feedback and we are happy to know you enjoyed your stay.We look forward to welcoming you again at Keekorok Lodge.Kind Regards,Rosalyne Wamae

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general environment
Response from Sanjeev Kumar on 3 Feb 2023
Dear Mr. Brian,We are thrilled to receive your compliments.Looking forward to the pleasure of welcoming you back soon.Warm regards,Sanjeev KumarGeneral Manager

8/10 Good

Jen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic property. We stayed in the presidential suite because we could have our entire family under one roof. The staff was amazing. You can hear hippos at the River. The only thing to be desired was the food. Most dishes are Indian and just okay. After a few days we were really craving something else. Also be mindful that coffee and tea are included with meals, but only if you get it yourself.

8/10 Good

Ijeoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly very nice and helpful. Their service was above what i expected plus they got to teach me a bit of swahili. The environment was quite safe too

8/10 Good

KIp

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2022

10/10 Excellent

AVINASH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 3 nights in Nov 2022

10/10 Excellent

debra k

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attractive, clean, good location, great staff
Stayed 2 nights in Oct 2022

2/10 Terrible

lim zhen

Stayed 4 nights in Aug 2022

10/10 Excellent

Wasim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff. Very friendly. Especially kitchen manager Mr. Manish. He took special care of us and our children. We got food catered specially for us according to our taste sent straight to the table. That food was not even included in the buffet. The first minute we reached the lodge we weee a little disappointed as the executive suite we booked was not available. But they were generous enough to offer us a presidential suite. It made our stay very very enjoyable and relaxing. The pool should be temperature controlled though. It was freezing. The lodge is very ideally located right in the middle of Masai Mara so we don’t have to travel a lot for the game drives.
Stayed 2 nights in Aug 2022

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that wildlife was able to roam about the grounds. It was pretty special to see zebras munching on grass just yards from our room. We could hear the hippos in the hippo pond calling during the night! It was a very memorable experience:)
Stayed 1 night in Jul 2022

10/10 Excellent

Sherri

Stayed 2 nights in Jul 2022

6/10 Okay

John

Travelled with family, Travelled with family and small children
Descent compared to other lodges outside the game reserve. Nice staff, but be ready to tip because they expect.
Stayed 2 nights in Jun 2022

10/10 Excellent

Konstantinos, Palmetto Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks to all the staff at Keekorok! We very much enjoyed our stay!
Stayed 2 nights in May 2022

8/10 Good

Melvin

Stayed 2 nights in Apr 2022

10/10 Excellent

Karen

Stayed 2 nights in Apr 2022

8/10 Good

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience ,Food was average but everything else of the property is good value for money ,There are of course better properties in Masai Mara but they are also a lot more expensive Wish they had more activity around HIPPO BAR it should be really one of the highlights of the property
Stayed 2 nights in Apr 2022

10/10 Excellent

ben

Stayed 1 night in Apr 2022

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was not pleasant. Poorly kept. Windows were broken, cracks in the walls, critters everywhere. I flew in via safarilink and the lodge neglected to provide transportation from the airstrip to the hotel accommodations. I was informed of a national reserve fee of usd 70 per day the second day of my stay. Reservation states “full board” but that does not include beverages. The lodge completely shuts off power at pre-determined times. WiFi was poor. Staff was great. Very accommodating. Just a bad overall visit. I’d love to visit Masai Mara again, just not at Keekorok Lodge.
Stayed 2 nights in Dec 2021

10/10 Excellent

Cassie, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

8/10 Good

Carol

Liked: Staff & service, room comfort
The resort is right next to the Keekorok airfield. The hotel is in the Masai Mara and what is very special is the animals roaming freely on the location. We saw hippos in the hippo pool, giraffe, zebra, many cute monkeys, etc. you don’t have to leave to see them. They also have some from the very special Mass tribe on the location. The staff made it a special stay for sure.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful - warm and welcoming. Food was very good. Room was comfortable & clean. Will definitely stay here again. Special thanks to James, Moses, Nemoh, Charles - you are all the best! They go the extra mile & then some to make sure your stay is memorable. Five stars!!
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in the heart of Masai Mara. Hippos in the back of the room where you get to witness their daily activities from the hippo bar. Velvet monkeys and baboons on location to watch you while you eat and possibly steal your food if they get a chance. Staff very friendly and accommodating. The food could be improved as there were limited options. Overall, I would highly recommend this place.
Stayed 2 nights in May 2021

8/10 Good

Maria

Stayed 4 nights in May 2021

8/10 Good

Como

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Nov 2019

10/10 Excellent

Bala, Ahmedabad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great property right inside the Masai Mara Game Reserve. Amazing team handling this property.
Stayed 2 nights in Oct 2019

2/10 Terrible

Krish

Disliked: Staff & service, property conditions & facilities
The place has been under utilized. Lots of things on the site mentioned were missing. The Horse ride was not there. The Message closed . The swimming. pool closed. The food was repeat and tasteless. All meals were tasteless. Nothing of the sort was worth except the location and the staff. The total over rated place. Kindly check and update . not at all happy
Stayed 3 nights in Oct 2019

2/10 Terrible

Giselle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissapointing
Very bad, value for money is really bad, we got so little for the big sum we paid. We waited at the reception for 15 minutes just so they would check us in. The room was dirty, the staff was not resopnsive. The food was bad ...not worth the money at all
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is not gated and you see a lot of animals in around the facility.
Stayed 2 nights in Aug 2019

10/10 Excellent

Brandee, Grand Prairie, TX, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms, we stayed with our four kids ages 5 to 14 and wish we had stayed one more night just to hang out at the lodge.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, friendly staff, our family of 4 kids ages 14 to 5 had a wonderful experience.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located right in the heart of the Masai Mara. My boyfriend and I stayed for 3 nights and had a wonderful time! There is live Masai entertainment each night, an incredible hippo bar that guests from other lodges often frequent, and a nice sized pool. The food is slightly redundant but for a short stay it was great! We managed to see the big 5 plus birds, and wildebeests! The WiFi worked well and the electricity shut-offs didn’t bother us much because we were either napping or out for a drive during them. The staff is very attentive and polite and quickly remember your names & room numbers despite being quite full as it was peak-season. Thank you to Dennis who I believe is the hotel manager for getting an account manager to reset our safe after we accidentally locked it! Most incredible experience of my life, and I’m glad that keekerok was apart of the trip!
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hippo pond and walkway. Also the closeness to the wildlife.
Stayed 2 nights in Apr 2019
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 6 Nov 2023
Dear Guest,Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the hippo pond and walkway, as well as the proximity to wildlife. It's always our aim to create a memorable experience for our valued guests like you. We appreciate your support and look forward to welcoming you back soon!Warm Regards,Sanjeev Kumar General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place full of beautiful people! We flew from Nairobi to Keekorok airstrip (for an absurd price to fly 30 min in a tiny airplane of less than ideal quality). Big campus with beautiful trees and décor. Felt very safe. Late at night, supposedly animals may roam the grounds, but the staff is always available to escort you anywhere. Room are spacious and clean. No TV and A/C (only wall fan), but that was fine by us. The electricity does shut off several times a day (scheduled), but it didn't affect our schedule at all (though sometimes our afternoon naps get a little warm in the room. Staff is exceptionally kind and welcoming. They will learn your names, ask about your days, and share their stories. Judy and Moses were incredible! Food is great. Every meal is a wide array of delicious selections and we were so stuffed at the end of each meal. They will charge for water if you ask for it at dinner, but I would bring one of the free water bottles they left in our rooms to dinner. We went on 4 game drives with LePapa and he was incredible. We saw a lot of animals and learned a lot about Kenya as well from him. He played a significant part in our African trip! We didn't discover this until the last day, but go check out the Hippo Bar (actual bar where you can drink while watching hippos and buffalos bathe. after sunset, you'll finally see them get out of the water and wander). Highly recommend this hotel if you're in Masai Mara for safaris.
Stayed 3 nights in Mar 2019
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 6 Nov 2023
Dear Guest,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay at our beautiful campus. Our staff takes great pride in providing a safe and welcoming environment for our guests. We are glad that you found your room spacious and clean, and that our staff, especially Judy and Moses, made you feel at home. We are delighted to hear that you enjoyed our delicious meal selections and had a great experience on the game drives with Le Papa. The Hippo Bar sounds like a hidden gem! We appreciate your recommendation and hope to welcome you back for more memorable experiences in the future.Warm Regards,Sanjeev KumarGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 6 Nov 2023
Dear Guest,We are so happy to hear that. Thank you so much for the feedback.Warm regards,Sanjeev KumarGeneral Manager

10/10 Excellent

Cristal, New York, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, probably the best part of our stay experience! Judy Sharon, Ole Loet, etc. made our stay so splendid. It’s also the only Safari lodge that is fenceless so the animals are free to roam onto its grounds, but don’t fret, staff is always available to walk you anywhere when the sun goes down. They also have a hippo bar where you can watch hippos living their best lives. The only comment I have is, be prepared to pay for every beverage at lunch and dinner including still bottled water. They do include small water bottles in your room, but if you’re like us (aka thirsty) those went very quickly. I’d suggest stocking up before entry to save a little on that as our stay ended up being an extra $75. Highly recommend staying here!
Stayed 2 nights in Nov 2018
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 6 Nov 2023
Dear Cristal,Thank you for your kind review! We're thrilled to hear that our staff, including Judy Sharon, Ole Loet, and others, made your stay so splendid. We take pride in providing exceptional service to our guests. We're also glad to hear that you enjoyed our fenceless Safari lodge, allowing the animals to freely roam. We understand your concern regarding the cost of beverages at lunch and dinner, including bottled water. We appreciate your feedback and will take it into consideration for future improvements. We hope to welcome you back again soon!Warm Regards,Sanjeev KumarGeneral Manager

8/10 Good

Jan, Surrey

Liked: Staff & service
Staff couldn’t have been more hospitable. Loved the fact that it was an I fenced lodge so animals came into the grounds regularly.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 7 Nov 2023
Dear Guest,Thank you for the 8 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 10 star rating from you.Warm regards,Sanjeev KumarGeneral Manager

10/10 Excellent

Trudy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in middle of park so no time wasted driving to good animal spotting locations. Staff was super friendly. Room was beautiful. Food very good and plentiful buffets. Hippo pool was amazing saw 3 babies 3 months old so cute. Monkeys mongoose and antelopes also visited us on grounds that are wide open to all animals.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I had a great time at this hotel. Will definitely comeback. Thank you
Stayed 1 night in Jun 2018

10/10 Excellent

Lisa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Muthu Keekorok Lodge, Maasai Mara, Narok on 7 Nov 2023
Dear Guest,Thank you for the 10 star rating. Hope you will recommend us to your friends & relatives.Warm regards,Sanjeev KumarGeneral Manager

8/10 Good

bindu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable resort with excellent staff
Wonderful welcoming staff, comfortable amenities and room, good food. Internet is really weak, other than that, it’s an amazing place!
Stayed 5 nights in Apr 2018
Response from Esther Bwayo on 23 Apr 2018
Dear Bindu, Thank you for choosing our property for your stay while in Masai Mara. We appreciate your feedback and we will address the issue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really great service!
Response from Esther Bwayo on 23 Apr 2018
Thank you

10/10 Excellent

Vincent, San Antonio, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best getaway location
The staff are amazing right from entrance into property to checkout. Patrick and his team team in the front desk are very cordial on ensuring that your stay is nothing but the best. Mr Mathai and the dinning staff are the best. The food is nothing to compare with. We got a cake surprise on our last dinner for being second time return guests. The game drives are amazing, the scenery is breathe taking, the 800M wooden walk-way just outside the hotel gives you a close view of the wild habitat. One word: We love Keekorok!
Stayed 2 nights in Mar 2018
Response from Esther Bwayo on 23 Apr 2018
Dear Vincent, Thank you for taking out time to write to us. We appreciate your feedback and we will address the issue.

8/10 Good

Ana Luisa, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
nothing to complain, but we were expecting more of a 5 star hotel.
Stayed 1 night in Mar 2018
Response from Esther Bwayo on 23 Apr 2018
Dear Ana, Thank you for taking out time to write to us. We appreciate your feedback.

10/10 Excellent

s, washington, dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
We had a great time. The grounds were beautiful. The staff was very friendly. I really loved and was surprised by this hotel. They went above and beyond with everything. The food could've been better but nothing to complain about. A few things to keep in mind: Water in the restaurant costs along with all other drinks. Some added costs were: 1. Park entrance fee -$70 per night per person. 2. Airport transfer fee- $60 roundtrip per person 3. Safari game drive -$60 per person but really worth it to go. This fee was optional but I thought it would be included based on the price of this hotel but you do have to pay per game drive.
Stayed 1 night in Jan 2018