Stayed in the hotel for 5 nights, with various family members (ranging in age from 56 to 11) for a big celebration, which was being held at another hotel. The hotel staff were very friendly, and professional. The rooms were clean, comfortable and well maintained. We had my husband's suit sent out for dry cleaning and it was returned promptly. Our friends checked in online for their flight but were unable to print out the confirmation, so the concierge took care of this, and printed out and left the tickets in their room. The hotel location is great, being across the street from Marylebone Station, and a short walk from Baker Street and Regent's Park. Would highly recommend.