Ratings based on 2,674 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from london

Not really worthy in a problem

Posted 12-Sep-2017
I travel the world with work a lot, in this case I was working in london, I didn't want to drive in my tired state so I called upon Z hotel, I ended up paying for 2 nights for a 4 hour stay Becaue of hotels F*ck up on there system No refund Thanks for nothing. Oh and the hotel room smelled, And the sink in the bathroom leaked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Great location, nice hotel

Posted 31-Aug-2017
Pros: Location, bar, quiet rooms
Location: Excellent restaurants nearby, tube station close by, Regent's Park next door. A short walk to Oxford Street and Soho.
Clean and well appointed hotel. Excellent and attentive staff. The only negative is that the room was a little small, but it was comfortable, clean and modern. It was also quiet.
3 out of 5
by A verified traveller from UK

Good Location

Posted 07-Aug-2017
Room grubby round the edges, some furniture showing wear and tear, room a bit small. Comfortable bed.
5 out of 5
Recommended
for Families
by A verified traveller from CA

Better than what I expected

Posted 02-Aug-2017
I'm really happy I took my friend's advise to stay in this hotel. Really clean, well furnished, close to underground and convenience store where I shopped for snacks...etc. Booked the room with breakfast and was well worth the money. I asked to use business center and it was clean and neat. I wish if I can give it 7 stars instead of 5
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Great staff. Awkward room.

Posted 22-Jul-2017
Pros: Staff. Location.
Cons: Better room logistics.
The staff was amazing and the location is great. The room was very awkward, however: there was no real drawers to put clothes, the tea service was in the closet, there was only one hanger for what little space remained, the bathroom door blocked access to the toilet, the shower spat about 20% of the water outside the tub, and the king size bed took up almost all available floor space.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kuala Lumpur, MY

Central location and confortable

Posted 11-Jul-2017
My wife and I stayed for 7 nights and felt absolutely at home. We appreciated the quietness in spite the hotel being located in central London. Àll the staff we interacted with were very helpful and courteous.
4 out of 5
Recommended
for Families
by A verified traveller

will definitely stay again.

Posted 10-Jul-2017
Pros: Location, personnel, rooms
Cons: A little dust in a couple of the rooms, but they were overall clean and neat....bathrooms very clean.
Location: Pubs, restauraunts, underground trains are close. Right next to beautiful Regent's park.
Convenient to transportation as all London seems to be. Hotel staff extremely courteous and anxious to be of service. Guest services were great ( I remember Rebecca as particularly pleasant and helpful to our family) in regards to restaurant reservations, tourism recommendations and local travel advice.Air conditioning did not work in one of our 4 rooms, and we were switched to the "last" room available. I am guessing there were probably more rooms available in an upgraded part of the hotel called THE LEVEL, but I wonder what kind of scenario would have unfolded if those were the only rooms available.No matter, we had 4 nice rooms for our vacation. The rooms were comfortable, but a little tight. Not an inconvenience because we were out all day. Good area for early a.m. walks or jogs. Health club closed for repairs and alternate facilities nearby were offered for extra money.
4 out of 5
Recommended
for Everyone
by A verified traveller from manhester

Great location

Posted 09-Jul-2017
The hotel is in a great location. Tube stop on the doorstep or if you like walking we walked to many of the sites in London from here especially those around Hyde park and the palace. Hotel was ok few problems whilst we were there but overall enjoyed our stay Service was slow at reception I know on one day they were having technical difficulties but each time we went down we had to queue for some time. We had a dodgy door so CloudKit always get into to one of the rooms on the first few attempts but mentioned it on check out so hopefully it will be sorted before the next visitors. Few minor things in the hotel rooms could of been better but wouldn't put me off staying again
3 out of 5
by A verified traveller

Great Location but slow.

Posted 03-Jul-2017
Pros: Great Location.
Cons: The bar. Service at Check in and check out.
Location: Near Oxford Street.
Check in was very slow. There were not enough staff. The room was adequate twin room but quite small. The breakfast was nice with plenty choices .The bar however was too slow to get a drink. We waited so long we then cancelled our order to leave the hotel to go elsewhere but we were being charged for these non existent drinks at check out. Obviously after I explained we never got them nor signed anything they cancelled charges. I was very disappointed in this. I have stayed here several times due to its excellent location but won't return . Staff were pleasant but queues for everything and slow check -in and check -out put me off.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York City

Very nice ambience, great for many neighborhoods.

Posted 30-Jun-2017
Pros: Very attractive deco exterior, very pleasant staff.
Cons: Would be great to have simple continental breakfast included in rate.
Location: Very close to Marlebone and Bloomsbury and Mayfair areas. Oxford street and Soho nearby as well. Very helpful to research neighborhood before arrival.
I have stayed here many times. A very well run, attractive hotel. I find it to be in such a great location. Very close to every tube line and very many buses.