Ratings based on 603 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver,B.C.

Convenient location.

Posted 18-Oct-2017
Pros: We have been coming to this same hotel for years ,through its various incarnations.I did like the addition/ development of the Deli area.
Cons: Its a pity the initial entry is so small and congested.Rear entry is not convenient for vehicles but staff make the best of it.
Location: All outlined above
We stay at this hotel whenever we are in London as we find it is within convenient walking distance for many amenities and attractions::Major stores are on the doorstep. St. Christopher's Square is a convenient place for a variety of restaurants and is just three blocks away.Buckingham Palace and the Mall are within walking distance across the park.and the underground station is within the same block. The hotel amenities have greatly improved over the past few years so it is now comfortable and has all modern conveniences. We were very pleased with our last stay.
3 out of 5
Recommended
for Everyone
by A verified traveller

Best location

Posted 06-Oct-2017
The best thing in the hotel is the location every thing is near you and the marble Arc station can take you to alot of mian station as oxfords circus And there is alot of bus station near the hotel almost can take you every were , but the hotel rooms are not clean and small
Comment from Hotel Management
09-Oct-2017 by JH, Hotel Management
Dear Reviewer Thank you for taking the time to complete a review of your recent stay . I am pleased you enjoyed your visit and liked the location , but disappointed that you felt the rooms were small , as we have some of the largest rooms in the area . I would like to apologise for any lapse in service in regards to cleanliness you experienced . We appreciate your comments and hope to have the opportunity of welcoming you back in the future. Best wishes Jane
5 out of 5
Recommended
for Everyone
by A verified traveller

good location

Posted 03-Oct-2017
Seems newly renovated. very big comfortable rooms. Next to Oxford Street never Regent. Had a very comfortable stay in in big rooms.
Comment from Hotel Management
05-Oct-2017 by JH, Hotel Management
Dear Carole Thank you for taking the time to share review of your recent stay . I am so pleased you enjoyed your visit and liked the facilities and service we offer . we appreciate your recommendation and look forward to welcoming you back in the future. Best wishes Jane
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Sep-2017
Useful base for a long weekend in London. Liked the inclusive options in the room fridge - unusual bonus Breakfast - good value for London prices
Comment from Hotel Management
19-Sep-2017 by JH, Hotel Management
Dear Reviewer Thank you for taking the time to share a review of your recent stay . I was pleased to see you enjoyed your visit and liked the extra facilities we provided in the room rate . We appreciate your feedback and look forward to welcoming you back in the future . Best wishes Jane
4 out of 5
Recommended
for Everyone
by A verified traveller from berlin

ideal location

Posted 12-Sep-2017
Pros: early check in
Cons: smell coming from bathroom pipes - this was only the first day (it was gone before i left)
Location: the location is central for shopping
this hotel has lots of rooms and early check in is (probably) not going to ever be an issue.
Comment from Hotel Management
14-Sep-2017 by JH, Hotel Management
Dear Marcy Thank you for taking the time to complete a review I am pleased that you enjoyed your visit and loved the location . Please accept my apologies for any smell coming from the drains We appreciate your feedback and hope to welcome you back in the future. Best wishes Jane
3 out of 5
by A verified traveller

Great Location,room size and very bad housekeeping

Posted 06-Sep-2017
I would excpect considering the room cleanliness like floor vacuuming, changing bed sheets, wiping tables, and at least one bottle if shampoo for a room booked for family of four. The good thing the hotel has the best location and a good size if room.
Comment from Hotel Management
14-Sep-2017 by JH, Hotel Management
Dear Reviewer Thank you for taking the time to complete a review . I was pleased to see that you enjoyed the location of the hotel and appreciated the size of the rooms but disappointed to read your comments in regards to housekeeping for which I do apologise . We appreciate your feedback which we will act upon and hope to welcome you back in the future. Best wishes Jane
5 out of 5
Recommended
for Everyone
by A verified traveller from awlaqi

Awesome

Posted 23-Aug-2017
Good location excellent staff nice hotel room tanks so much expedi.com the price is very good !!!!!!!!!!!
Comment from Hotel Management
25-Aug-2017 by JH, Hotel Management
Dear Ramzi Thank you for taking the time to share a review of your recent stay I was so pleased that you felt the hotel was awesome. We appreciate your recommendation and look forward to welcoming you back in the future. Best wishes Jane
5 out of 5
Recommended
for Everyone
by A verified traveller

Is wandfll

Posted 17-Aug-2017
Very nice staff comfortable room special place is amazing location tanks There was one problem in the book a reservation from 12 to 18 but 15 there was solved today about toueg hotel
Comment from Hotel Management
22-Aug-2017 by JH, Hotel Management
Dear reviewer Thank you for taking the time to share a review of your recent stay . I was so pleased to see you enjoyed your visit , we appreciate your recommendation and look forward to welcoming you back on a future occasion . Best wishes Jane
5 out of 5
Recommended
for Everyone
by A verified traveller from kuwait

Posted 01-Aug-2017
The room, staff, and location were awesome. There is nothing to complaint about
Comment from Hotel Management
09-Aug-2017 by JH, Hotel Management
Dear Rashed Thank you for taking the time to share a review of your recent stay . I am so pleased you enjoyed your visit . We appreciate your recommendation and look forward to welcoming you back in the future Best wishes Jane
4 out of 5
by A verified traveller

Posted 18-Jul-2017 on Hotels
Great value in a great location near Tube station.
Comment from Hotel Management
09-Aug-2017
Dear Reviewer Thank you for taking the time to share a review of your recent stay . I am pleased you enjoyed your visit and especially liked the location , which is so central for visiting London. We appreciate your feedback and look forward to welcoming you back in the future, best wishes Jane