Interior

Reviews of The Thatched Cottage Inn

4 out of 5
The Thatched Cottage Inn
63 - 67 Charlton Road, Shepton Mallet, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 241 reviews" "
Rating 8 - Good. 74 out of 241 reviews" "
Rating 6 - Okay. 14 out of 241 reviews" "
Rating 4 - Poor. 6 out of 241 reviews" "
Rating 2 - Terrible. 2 out of 241 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Stayed 3 nights in Dec 2022

10/10 Excellent

Neil

Stayed 1 night in Dec 2022

10/10 Excellent

Kevan

Stayed 2 nights in Nov 2022

10/10 Excellent

fran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very welcoming
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Mr S C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very friendly ambience.
Stayed 1 night in Oct 2022

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place for the night.
Lovely old building, very friendly and comfortable. Free breakfast and free parking were a bonus. Phone reception not great though but that’s no slight on the Inn.
Stayed 1 night in Oct 2022

8/10 Good

Nigel

Stayed 1 night in Oct 2022

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2022

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel fantastic staff
Love this place, Manager and staff are so friendly and nothing too much trouble. Really lovely old building spacious rooms and relaxing beer garden to enjoy sunshine in. Food was excellent and freshly prepared and cooked only down side same menu every night no specials or vegetables with main options.
Stayed 2 nights in Sep 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Peter

Stayed 1 night in Sep 2022

8/10 Good

chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice traditional pub and accommodation. Exactly whar was advertised
Stayed 1 night in Sep 2022

10/10 Excellent

Dobromila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly staff - nice comfy bed
Stayed 1 night in Aug 2022

10/10 Excellent

ERIC, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly! We loved our time here, even though we weren't around much! One suggestion... buy fans for the rooms for summer time! ;)
Stayed 3 nights in Aug 2022

8/10 Good

Junaid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
The hotel is good with a warm welcoming staff.The choice of breakfast offered is excellent and much better than a 5-star hotel. The only complain is there was no internet in the rooms😳.
Stayed 1 night in Aug 2022

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Thatched Inn
Fantastic hotel, warm and friendly welcome, lovely food and accommodation
Stayed 2 nights in Aug 2022

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant, friendly, quaint inn.
A pleasant one night stay. The staff were friendly and helpful, the room was quaint and clean with a very comfortable bed. Breakfast was very good. As it was an inn, there was some noise coming from the bar until late and our room was above a rest room with a hand dryer, but it wasn't a major problem for us.
Stayed 1 night in Aug 2022

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old Hotel
Lovely pub/hotel, spacious pretty room and comfy bed. The staff were welcoming, friendly and efficient from the start and the place had a lovely atmosphere
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old pub good location for visit to royal bath and west show ground really comfy bed although room (bodden) could do with an update a little worn and tired looking Martin the manager was great really helpful and the food was amazing sausages at breakfast the best ever .
Stayed 1 night in Aug 2022

10/10 Excellent

Anne-Marie

Stayed 1 night in Aug 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and great food. Breakfast was very
Stayed 1 night in Aug 2022

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late booking
Late minute booking a lovely welcome. Quiet night with no outside noise. Good food and fantastic service
Stayed 1 night in Jul 2022

8/10 Good

Sarah

Stayed 1 night in Jul 2022

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2022

2/10 Terrible

K

Stayed 1 night in Jul 2022

10/10 Excellent

janice

Stayed 1 night in Jul 2022

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay at Thatched Cottage and plan on returning the next time I go to Glastonbury! Martin especially — the general manager — went above and beyond to help me upon arrival.
Stayed 3 nights in Jun 2022

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming. Food excellent. We would stay again.
Stayed 1 night in Jul 2022

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay during Glastonbury Festival. Martin and his team went out of their way to make us feel comfortable and ensure we had the best weekend. Endless cups of tea and delicious breakfast plus lots of local advice.
Stayed 5 nights in Jun 2022

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming and the room was clean and tidy.
Stayed 1 night in Jun 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good quality food
Stayed 3 nights in Jun 2022

8/10 Good

Philip

Stayed 2 nights in Jun 2022

10/10 Excellent

Liz

Stayed 2 nights in Jun 2022

10/10 Excellent

John Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old inn full of chat
We enjoyed our one night stay at this old inn full of character . Warm greeting from helpful staff. Good menu for evening meal and breakfast.
Stayed 1 night in May 2022

10/10 Excellent

Clive

Stayed 2 nights in May 2022

10/10 Excellent

Geoffrey

Stayed 1 night in May 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were greeted by the manager Martin who was charming who showed us to our room. The bedroom was lovely and had beautifully laundered bedding and all the facilities required. Breakfast was delicious, beautifully presented and served by a charming young lady. The building is beautiful and has lovely gardens. We will be back
Stayed 1 night in May 2022

6/10 Okay

Annette

Liked: Staff & service, room comfort
Pretty looking Hotel
Lovely building and although on a busy junction it was surprisingly quiet. Staff welcoming and breakfast was fine, however, the fire alarm went off three times during the night. Having been woken the first time I managed to get off to sleep agin but after the third time I was awake for the rest of the night. As the room was nearly £90 it was a little disappointing as the room was not that clean and needed some maintenance work.
Stayed 1 night in May 2022

10/10 Excellent

Graham

Stayed 1 night in May 2022

10/10 Excellent

Janet

Stayed 1 night in May 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Somerset Location
This is a lovely period place to stay. Staff welcoming and friendly. Centrally placed for visits to Wells, Glastonbury, Wookey Hole, Cheddar Gorge, Clark's Village etc. Every now and then things go wrong in any operation. It's not that they go wrong, but how quickly and painlessly it is put right. There was a slight problem with our bed, but I don't know what more they could have done to put it right. All resolved in less than 5 minutes. They were so apologetic too. Would stay here again anytime!
Stayed 2 nights in Apr 2022

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely break. Staff very friendly and welcoming. A point could be made to bring cash with you as the card machine didn’t work very well and people ended up paying with cash
Stayed 1 night in Apr 2022