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Reviews of Best Western Martinsville Inn

2.5 out of 5
Best Western Martinsville Inn
50 Bills Blvd, Martinsville, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 278 out of 706 reviews" "
Rating 8 - Good. 246 out of 706 reviews" "
Rating 6 - Okay. 110 out of 706 reviews" "
Rating 4 - Poor. 43 out of 706 reviews" "
Rating 2 - Terrible. 29 out of 706 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Travelled with family
Beds were very comfy! Needs to be updated. No elevator.
Stayed 1 night in Apr 2024
Response from BW Martinsville on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Break was open until 9:30, according to the sign. When my family and I arrived at the breakfast area, there was no food. Nothing has been refilled. This was very disappointing. As we were leaving our room, the housekeeper was lovely and told us to next time tell the front desk. I agree, but should someone be responsible for upkeeping the breakfast?
Stayed 1 night in Apr 2024
Response from BW Martinsville on 11 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend if you need a place to stay. Very nice rooms and people
Stayed 1 night in Apr 2024
Response from BW Martinsville on 6 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future,

8/10 Good

Syed

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from BW Martinsville on 13 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and kind words, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 7653421842. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 15092 Property General Manager Best Western Martinsville Inn

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Old hotel, fairly clean, staff was nice. The card did not work. I had to go back to the front desk to get a new card. There was a snow storm. The sidewalks were completely iced over. A small attempt was made to clear them. The breakfast was just ok. It said orange juice on the label, but I’m pretty sure it was sunny D.
Stayed 1 night in Feb 2024
Response from BW Martinsville on 13 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at. Sincerely, 15092 Property General Manager Best Western Martinsville Inn

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled slightly damp, and the decor is a bit dated. But everything was clean, it was very quiet at night, and the staff were amazing. I love the property. I travel for work frequently and most nights just need a place to pull out my laptop until I'm ready to go to bed. I don't mind outdated carpet as long as I have a comfortable bed, hot water, and friendly staff. This Best Western provided all 3, and the price is outstanding. And it was really easy to get to work, shopping, and food. This is where I'll stay every time I'm in Martinsville. Thank you for a great week away from home!!!
Response from BW Martinsville on 10 Feb 2024
Thank you so much for your review. Your feedback is greatly appreciated. We continually strive for guest satisfaction and improvements. We hope to have the opportunity to serve you in the future!

10/10 Excellent

Muddassir

Stayed 1 night in Jan 2024
Response from BW Martinsville on 7 Feb 2024
Thank you kindly for your review and for being our guest. We hope to see you again in the future.

8/10 Good

Tabitha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Quiet and safe for my family! A bit outdated and smelled like smoke outside of the rooms (but not inside the room we stayed in) other than that the area had lots of shopping nearby and felt safe.
Stayed 1 night in Jan 2024
Response from BW Matinsville on 3 Feb 2024
Thank you so much for your feedback. Guest satisfaction is our number 1 priority. We strive to continually make improvements in all areas. We hope you will give us the opportunity to service you and your family in the future.Sincerely,BW Martinsville

8/10 Good

Bryson

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from BW Martinsville on 3 Feb 2024
Thank you for staying with us. We hope to see you again in the future!

6/10 Okay

Christina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My rooms heat kept going in and out. The last night I stayed is was 48 when I got back to the room and it was set at 72. Plus when I had a privacy on the door the cleaners where still knocking on my door while I was sleeping with a migraine.
Stayed 1 night in Jan 2024
Response from BW on 28 Jan 2024
Thank you for bringing these issues to my attention. I sincerely apologize for the heating issue you experienced as temperatures that day drastically fell to below 0. If known, we would have quickly remedied the problem for you. Guest satisfaction is of utmost importance to us. We use feedback, such as yours, to continuously make changes to improve guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Only complaint was no shower, bath only.
Stayed 1 night in Jan 2024
Response from Front Office on 5 Jan 2024
Thank you

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
Great and friendly staff, clean room, convenient location for my needs on my trip. Will be staying again!
Stayed 2 nights in Dec 2023
Response from Front Office on 19 Dec 2023
Thank you

10/10 Excellent

Micki

Stayed 1 night in Dec 2023
Response from Front Office on 14 Dec 2023
Thank you

10/10 Excellent

Tom

Stayed 3 nights in Nov 2023
Response from Front Office on 5 Jan 2024
Thank you

8/10 Good

Pamela, marion

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office on 16 Nov 2023
Thank you!

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Enjoyable
Due to new construction the GPS didn't pick up the location.
Stayed 1 night in Nov 2023
Response from Front Office on 16 Nov 2023
Thank you!

10/10 Excellent

Susan

Staff was amazing! Greeted us in our late arrival, 12:30am, by our names and welcomed us. Met all our needs with extra towels. Very friendly and welcoming, even as a sold out hotel within 15 minutes of IU. Definitely recommend this hotel!!
Stayed 2 nights in Nov 2023
Response from Front Office on 6 Nov 2023
Thank you! Can not wait for you to return!!

4/10 Poor

m

Travelled with family
Disliked: Property conditions & facilities
Not good Coffee machine and treadmill not working. Hotel is old and tired.
Stayed 2 nights in Nov 2023
Response from Front Office on 6 Nov 2023
Thank you for coming!

6/10 Okay

Rosemary

Stayed 2 nights in Oct 2023
Response from Front Desk on 6 Nov 2023
Thank you!

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martinsville Southern Indiana Pleasure
The Staff was very helpful and friendly. The location is now difficult to get to due to the location of the new interstate through Martinsville. Very Clean and hospitable location.
Stayed 1 night in Oct 2023
Response from Front Office on 30 Oct 2023
Thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front Office on 26 Oct 2023
Thank you!

4/10 Poor

Ant

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old run down property. Smelled old. This is a $50-60 a night hotel all day long.
Stayed 1 night in Oct 2023
Response from Front Office on 18 Oct 2023
Thank you

10/10 Excellent

Imtiaz A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place was excellent. Very clean, spacious and friendly staff too
Stayed 1 night in Oct 2023
Response from FRONT OFFICE on 18 Oct 2023
THANK YOU!

10/10 Excellent

Holly

Liked: Property conditions & facilities
WONDERFUL STAY
OUR STAY WAS AWSOME. THE DESK CLERKS WENT ABOVE AND BEYOUND, THEY GREETED YOU WITH A SMILE. THE WHOLE PROSESS WAS FLAWLESS. OUR ROOM WAS CLEAN AND ROOMY.
Stayed 2 nights in Oct 2023
Response from Front Office on 12 Oct 2023
Thank you! We hope to see you when you come back around!!

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and had to leave shortly after due to fire in laundry room which was beside my room. I never have received a refund from you and all my stuff was ruined by smoke. Thanks a lot Expedia and Best Western.
Response from Front Office on 6 Nov 2023
Thank you for coming

6/10 Okay

John

There was a fire Statuary around 4pm in their first-floor laundry room. The fire and police department come out to deal with the fire. Smoke filled to entire hotel. So had had to leave and head back home. Hope to get a refund for my Saturday stay.
Stayed 2 nights in Oct 2023
Response from Front Office on 12 Oct 2023
Thank you for your corporation during our difficult time. We hope you come back if you are back in town!

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FRONT OFFICE on 18 Oct 2023
THANK YOU!

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from FRONT OFFICE on 18 Oct 2023
THANK YOU

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office on 2 Oct 2023
Thank you!

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well-maintained, and friendly employees
The property is well maintained. The room was clean. The beds were comfortable. The free breakfast was nice. The employees were welcoming and pleasant.
Stayed 1 night in Sep 2023
Response from Front Office on 2 Oct 2023
Thank you for your review! We look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 25 Sept 2023
Thank you!

10/10 Excellent

Micheal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place and people
The staff was amazing and friendly. Very informative and helpful with suggestions for food and activities.
Stayed 2 nights in Sep 2023
Response from Front Office on 25 Sept 2023
That is wonderful to hear. We take pride in serving you!

10/10 Excellent

George

Travelled with pets
All good
Stayed 1 night in Sep 2023
Response from Front Office on 25 Sept 2023
Thank you!

8/10 Good

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Front Office on 18 Sept 2023
Thank you for your review!

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023
Response from Front Office on 12 Oct 2023
Thank you

4/10 Poor

Brittany

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lady at front desk was very nice. However there was a huge stain on the sheet, something crusty on the curtains. Overall just dirty feeling in there.
Stayed 1 night in Sep 2023
Response from Front Office on 15 Sept 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me!Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jerrald

Liked: Cleanliness, room comfort
We are 85 years old, and when we checked in, we discovered that you did not have an elevator. Then I asked to be switched to the first floor, and they said it couldn’t be done because the hotel was sold out for the night. However, I don’t believe that and I was one of the first people there right at 3 o’clock and there were no other cars. So they should have been able to switch his to a ground floor room. Then we went to the room and the shower is very bad. The coffee machine did not work at breakfast time. And the caption on the TV would not work for us either. However, the people were friendly, and it was a nice location.
Stayed 1 night in Sep 2023
Response from Front Office on 10 Sept 2023
I am sorry for your problems. I hope you come back and see us sometime. We will take better care of you next time! Please call and ask for manager and save this.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night trip to Bloomington.
Went to the Ohio State-Indiana football game. Selected this hotel because it was about 20 minutes outside Bloomington and the prices for gameday were much more reasonable. This hotel was clean, staff was friendly, and they provided breakfast. The free breakfast was pretty standard but it was good, it was hot, and there was plenty of food. I highly recommend this hotel. Will definitely stay again when we return to Bloomington.
Stayed 1 night in Sep 2023
Response from Front Office on 10 Sept 2023
Thank you! We can not wait to see you again! Be safe and we will see you soon!

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Front Office on 29 Aug 2023
Thank you!

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was great front desk was awesome
Stayed 1 night in Aug 2023
Response from Front Office on 29 Aug 2023
Thank you!

6/10 Okay

Lori

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Office on 14 Aug 2023
Thank you

10/10 Excellent

Nicole, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
No elevator. I didn’t mind but you will be surprised if not. This is very convenient to the highest and a cheap place to stay 35 mins away from the airport. So much cheaper than anywhere downtown.
Stayed 1 night in Aug 2023
Response from Front Office on 14 Aug 2023
Thank you for your review!

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office on 7 Aug 2023
Thank you!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office on 7 Aug 2023
Thank you!

6/10 Okay

Jaun W

Travelled with family, Business traveller
Liked: Staff & service
There were flies in both of the rooms and the TV cable was glitchy.
Stayed 2 nights in Jul 2023
Response from Front Office on 1 Aug 2023
Thank you for your review and staying with us after a big storm! Hope you come back and see us!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very easy to get to and the parking was right outside the door or in front of our window. The floor plan was easy.
Stayed 3 nights in Jul 2023
Response from Front Office on 27 Jul 2023
Thank you for coming! We hope to see you again soon!

10/10 Excellent

Brooke

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful and the rooms were nice and clean.
Stayed 2 nights in Jul 2023
Response from Front Office on 21 Jul 2023
Thank you for your review! We look forward to seeing you again!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best!
Stayed 1 night in Jul 2023
Response from Front Office on 17 Jul 2023
Thank you!

8/10 Good

Nikole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Office on 3 Jul 2023
Thank you

10/10 Excellent

Harley

Travelled with partner
The only thing was no elevator. Everything else great
Stayed 5 nights in Jun 2023
Response from Front Office on 3 Jul 2023
Sorry about that. We are working on that park. Thank you for the review