Terrace/patio

Reviews of Mansion House Inn And Spa

3.5 out of 5
Mansion House Inn And Spa
9 Main Street, Vineyard Haven, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 679 out of 938 reviews" "
Rating 8 - Good. 198 out of 938 reviews" "
Rating 6 - Okay. 38 out of 938 reviews" "
Rating 4 - Poor. 9 out of 938 reviews" "
Rating 2 - Terrible. 14 out of 938 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANA

Stayed 1 night in Mar 2024
Response from Josh on 28 Mar 2024
Thank you! We hope you can join us again soon.

8/10 Good

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Great place to stay with food options close by. Definitely will stay there again.
Stayed 2 nights in Mar 2024
Response from Josh on 6 Mar 2024
Thank you! We look forward to welcoming you back

10/10 Excellent

Felipe, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Josh on 20 Feb 2024
Thank you.So glad you enjoyed Mansion House

4/10 Poor

Nennette

I had to reschedule because of snowstorm but still have not received the confirmation email promised by the property
Stayed 1 night in Feb 2024
Response from Nili on 14 Feb 2024
What a show Mother Nature put on yesterday on the Island! I am so glad that this guest could reschedule their Vineyard visit for a later date. I checked, and even while our associates were digging out of 8 inches of snow, a confirmation letter confirming this guest’s change of dates was sent to the email address provided. We encourage everyone always to check their spam/junk folder as sometimes mail providers make the wrong choice! Of course, if you don’t receive an email, we’re a phone call away and always happy to provide confirmation numbers and answer questions and concerns. We will send the confirmation letter again, and hope that when this guest does arrive for their stay, they enjoy all that the Vineyard has to offer!

10/10 Excellent

Eduardo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay at island
Stayed 1 night in Jan 2024
Response from Josh on 25 Jan 2024
Thank you

10/10 Excellent

Jane

Stayed 1 night in Dec 2023
Response from Josh on 28 Dec 2023
Thank you. We love 5-5

10/10 Excellent

Anders E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always. Convenient to the ferry, clean, quiet, spacious room.
Stayed 1 night in Dec 2023
Response from Josh on 28 Dec 2023
Thank you, we look forward to hosting you again soon.

6/10 Okay

Island

3 star
Stayed 1 night in Dec 2023

10/10 Excellent

Tomiko

Travelled with partner
we enjoyed our stay
Stayed 1 night in Nov 2023
Response from Josh on 24 Nov 2023
Fantastic! We love 5-5! Hope you can join us again soon.

6/10 Okay

Elizabeth

Business traveller
Hotel is located in lovely Vineyard Haven, close to the boat, shopping, restaurants, and beach. Hotel staff were attentive and pleasant. The room is adequate and immaculate. It was drafty and the heat was limited to 72 so I was cold. Nice restaurant on premise. I would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Josh on 21 Nov 2023
Thank you, We look forward to hosting you again

2/10 Terrible

shobha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not hospitable or responsive.
Stayed 1 night in Oct 2023
Response from Nili on 3 Nov 2023
Did not stay, but wrote a review!Unfortunately, this reviewer did not show up for their reservation. We wish that they had stayed with us so they could experience the Vineyard and Mansion House’s hospitality. But this guest was a “No Show” who did not call to let us know their plans had changed. It’s always upsetting when a small family-owned business gets a bad review, but even worse when the reviewer never used the services. A review, written by a person who experienced our Inn can give us the opportunity to improve or make changes, but in this case, all it does is negatively impact a locally owned business.

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Oct 2023
Response from Josh on 2 Nov 2023
Thank you.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Josh on 3 Nov 2023
Thank you.

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Staff were so welcoming and helpful... even though my family of 5 only stayed one night, we were afforded all the amenities and hospitality like we were there for a week. What a wonderful hotel, Loved it.
Stayed 1 night in Oct 2023
Response from Josh on 26 Oct 2023
So glad that you and the family enjoyed Mansion House. We hope you can join us again in the future.

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Josh on 26 Oct 2023
Thank you

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at this property. The staff were very pleasant. The room was spacious and clean.
Stayed 2 nights in Sep 2023
Response from Josh on 11 Oct 2023
Thank you! Hope you can join us again soon.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from josh on 5 Oct 2023
thank you

10/10 Excellent

Tatsiana, Brooklyn

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Josh on 3 Oct 2023
Thank you

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice room. Free parking - a rarity for the town. Excellent service.
Stayed 2 nights in Sep 2023
Response from Josh on 11 Oct 2023
Thank you! We are very happy with our newly refreshed parking area.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mansion House was fabulous All staffing were so helpful and very pleasant The Mansion was spotless so nice and clean SPECIAL THANKS to MICHELE and JENNIFER. WE LOVE YOU GIRLS
Stayed 2 nights in Sep 2023
Response from Josh on 28 Sept 2023
Thank you so much. I'll be sure to pass this onto Michele and Jennifer.

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place tostay
We thoroughly enjoyed the Mansion House. I appreciated that they made suggestions such as telling us we should go up on the roof to enjoy the views and the lemonade.
Stayed 1 night in Sep 2023
Response from Josh on 21 Sept 2023
Thank you! Hope you can join us again.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
The hotel is beautiful! Our room is so well decorated, clean and comfortable! The staff is friendly and helpful! Perfect place to stay!
Stayed 1 night in Sep 2023
Response from Josh on 19 Sept 2023
Thank you. After a busy summer, it's wonderful to get reviews like this.

8/10 Good

John, South Barrington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was everything.
Stayed 2 nights in Sep 2023
Response from Josh on 19 Sept 2023
Thank you. We love being in the middle of town and all the access and action it provides

10/10 Excellent

Felipe, Raleigh

Stayed 2 nights in Sep 2023
Response from Josh on 9 Oct 2023
Thank you

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great getaway
This was a beautiful hotel in the heart of Vineyard Haven. Everything was wonderful, attentive staff, clean and inviting. Unfortunately, neither the hot tub jets nor the sauna were working.
Stayed 3 nights in Sep 2023
Response from Josh on 18 Sept 2023
Thanks for staying with us.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great location in the center of Vineyard Haven next to shops and restaurants. The attached Copper Wok restaurant is very good also.
Stayed 1 night in Sep 2023
Response from Josh on 18 Sept 2023
Thank you. Glad you enjoyed it

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Mansion House Inn is close to the ferry and downtown Vineyard Haven so is very convenient. It is also noisy for those same reasons.
Stayed 3 nights in Sep 2023
Response from Josh on 11 Sept 2023
Thank you. We are in the heart of the Islands main port town. So all that is mentioned above is true.

10/10 Excellent

Aman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean room, comfortable bed. Room phone was not working, did inform receptionist but was not fix. Very hard & complicated to change to TV cable mode, so couldn't watch live TV channel (just watched shows in Netflix & some youtube program). But overall a great place to stay when visiting Marthas Vineyard.
Stayed 2 nights in Sep 2023
Response from Josh on 11 Sept 2023
Thank you. Smart TV's have been anything but smart for us. We have been working with Comcast to try and make it easier for all.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Josh on 8 Sept 2023
Thank you!

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Josh on 6 Sept 2023
Thank you. Hope you can join us again soon.

10/10 Excellent

Tajpaul

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient and effective with check-in and helpful with suggestions on places to visit.
Stayed 1 night in Sep 2023
Response from Josh on 4 Sept 2023
Thank you! Hope you can join us again soon.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Josh on 22 Aug 2023
Thank you! Hope you can join us again soon. Reservations are open for next summer.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Josh on 17 Aug 2023
Thank you, hope you can join us again next summer.

2/10 Terrible

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Ripped off
Room is 85 degrees and I can’t control the temperature. eco thermostat is broken $900 per night and the AC doesn’t work I told the front desk and so did my wife they nothing. They told me move around the t stat will wake up in 20 minutes. How do you move around in in bed! So stupid.
Stayed 1 night in Aug 2023
Response from Josh on 30 Aug 2023
We are so sorry. The AC broke and we were unable to fix it. We did issue the guest a refund.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Bit of EVERYTHING!!
From the roof top
Stayed 2 nights in Aug 2023
Response from Josh on 10 Aug 2023
Great photos! Hope you can join us again soon.

6/10 Okay

Doreen

Stayed 2 nights in Aug 2023
Response from Josh on 30 Aug 2023
Hi,sorry to hear it wasn't a perfect stay. Hope you give us another chance.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a long weekend at this location. Was able to take advantage of yoga classes while there. Location was great as there are plenty of shops and places to eat up and down Main Street. My only suggestion is to make the morning breakfast selections more health oriented. Pastries and muffins are great but it was a lot of sugar.
Stayed 3 nights in Aug 2023
Response from Josh on 7 Aug 2023
So glad you enjoyed Mansion House. I hope you had a chance to check out our new neighbor "To Market by Juice by the Sea" full of healthy options.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Josh on 7 Aug 2023
Thank you!

10/10 Excellent

gurmeet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place. Beautiful spacious room, wonderful staff, just a 3 min walk from the ferry, right in the middle of town.
Stayed 2 nights in Jul 2023
Response from Josh on 1 Aug 2023
Thank you!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vey updated and clean. Within walking distance to ferry and regional transport bus. Some plumbing issues while there--water warms up slowly. No newspapers on site. Gym is exceptional and one of few in area. Place co.pletely redone and it shows.
Stayed 4 nights in Jul 2023
Response from Josh on 31 Jul 2023
Thank you. It;'s true, we are lucky to be so close to several beaches! So when everyone comes back at the same time, it can take a second for the hot water to bounce back. We hope this doesn't keep you from returning.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Josh on 26 Jul 2023
Thank you.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel and horrible service! very unhappy!
This hotel was entirely overpriced. It was almost 800.00 for one night! The room was old and hadn't been updated. The bathroom had a tiny little show stall with a plastic door. The room was very small. It was disgusting. There were no complementary water bottles in the room or turndown service. The management was totally inflexible. I will never stay here again. Worst hotel I have ever stayed in and I have done a lot of traveling. This hotel is not worth the expense.
Stayed 1 night in Jul 2023
Response from Josh on 24 Jul 2023
The Vineyard has a limited season and is very popular on the weekend. This reviewer booked a few days before a popular Friday arrival and knowingly booked a Queen bedroom.. Choosing off-peak dates, Sunday to Thursday, can reward you with lower rates. Of course, during the off season, the beauty remains and costs are lower. We are sorry that we did not meet her off Island expectations. Perhaps more homework was needed before their last minute summer booking. The Vineyard offers a variety of price points, from very modest to ultra-high. Mansion House is proud of being mid-range and offering affordable luxury.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Josh on 19 Jul 2023
thank you.

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Josh on 18 Jul 2023
Thank you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Josh on 17 Jul 2023
Thank you

10/10 Excellent

juan, great neck

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, walking distance to restaurants, ferry, supermarket. Great hotel, good pool, very friendly staff.
Stayed 4 nights in Jul 2023
Response from Josh on 17 Jul 2023
Thank you so much! We hope you can join us again soon.

10/10 Excellent

Stephanie

Beautiful place
Stayed 1 night in Jul 2023
Response from Josh on 17 Jul 2023
So glad you enjoyed Mansion House. Please come stay with us again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expertations.
Stayed 2 nights in Jul 2023
Response from Josh on 13 Jul 2023
Thank you! We hope you can join us again soon.

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast first day
Stayed 2 nights in Jul 2023
Response from Josh on 11 Jul 2023
Hello Gretchen, We did have a front desk person oversleep a few weeks ago, sorry about that. Just for everyone else, we don't offer breakfast. We do offer a grab and go of coffee and cold cereal. We are within walking distance of many coffee shops and breakfast places. We hope you can join us again soon.

10/10 Excellent

Sanam

Stayed 3 nights in Jul 2023
Response from Josh on 31 Jul 2023
Thank you