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Reviews of nhow Marseille

4 out of 5
nhow Marseille
200, Corniche J F Kennedy, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 391 reviews" "
Rating 8 - Good. 102 out of 391 reviews" "
Rating 6 - Okay. 39 out of 391 reviews" "
Rating 4 - Poor. 17 out of 391 reviews" "
Rating 2 - Terrible. 14 out of 391 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

SEAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay during Rugby World Cup
Amazing location and development with surprise feature of spring from old city walls within the building. Air was cool , the room and beds were great and quiet. The pool was a nice and towels provided even though never thought we would use this in October....
Stayed 1 night in Sep 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing hotel. Big, comfy rooms and excellent service all around. We'll definitely be back.
Stayed 2 nights in Sep 2023

10/10 Excellent

Pegeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views!
nHow Marseille was clean, comfortable and in a great location. Really enjoyed our stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just returned from our second stay at the NHow Marseille hotel. The hotel is beyond quirky and has breathtaking views out to the sea. We love it as a adult break to unwind and relax.
Stayed 7 nights in Aug 2023
Response from Allegra Guest Relation manager on 11 Sept 2023
Dear Guest,I would like to thank you for your recent stay at nhow Marseille and for taking the time to write this review. We very much appreciate your compliments. It was a great pleasure to welcome you and we hope to see you again very soon at the Nhow Marseille. Allegra guest relation manager

8/10 Good

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender Kaba was the highlight of our trip.
Stayed 3 nights in Aug 2023

10/10 Excellent

Isabella

Stayed 1 night in Aug 2023

10/10 Excellent

Julie, Porterville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the nicest getaway for a few days during our vacation in France. I was more at peace on this property than I think I’ve ever been in my entire life. The location is gorgeous and the property is funky and cool. Every amenity is available in your room. Most notable pleasures—the rain shower, the most relaxing tub, the automatic lighting, and generous amount of storage space and number of electrical outlets. The room was the most spacious we have seen in France and it seems to have been designed by someone who knows just exactly what travelers need. We will certainly be back!
Stayed 3 nights in Jul 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Stayed 1 night in Jun 2023

6/10 Okay

Enrique, Buenos Aires

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kentavia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very beautiful hotel. Everyone was respectful & very pleasant. Any issues I had was resolved quickly. Would recommend to everyone.

8/10 Good

Pablo H

Stayed 1 night in May 2023

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Stayed 1 night in May 2023
Response from Allegra Guest Relation manager on 20 May 2023
Chère client,Je tiens à vous remercier pour votre récent séjour au nhow Marseille et d’avoir pris le temps d’écrire cette évaluation. Nous apprécions beaucoup vos compliments. Cela a été un très grand plaisir de vous accueillir et nous espérons vous revoir très prochainement au Nhow Marseille.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Allegra Guest Relation manager on 20 May 2023
Cher client,Je tiens à vous remercier pour votre récent séjour au nhow Marseille et d’avoir pris le temps d’écrire cette évaluation. Nous apprécions beaucoup vos compliments. Cela a été un très grand plaisir de vous accueillir et nous espérons vous revoir très prochainement au Nhow Marseille.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux Moment
J'ai visité la France pendant un mois et j'ai séjourné dans divers endroits, mais nhow Marseille était de loin le meilleur endroit ! Je voulais être près de l'eau et ils m'ont offert ce luxe, ainsi que leur incroyable service hôtelier et leur atmosphère ! Excellent séjour ! En tant qu'anglophone visitant le pays, j'ai fait de mon mieux pour être respectueux et parler français quand je le pouvais ou utiliser mon application de traduction et la plupart du personnel était très gentil et patient avec moi. Certains ont été généreux pour essayer de parler anglais quand ils le pouvaient. Je me suis toujours senti bien accueilli par le personnel de la réception et le personnel d'entretien et le personnel du restaurant et du bar. J'ai hâte de visiter à nouveau. I visited France for a month and stayed in various places but nhow Marseille was definitely the best place by far! I wanted to be close to the water and they gave me that luxury, plus their incredible hotel service and atmosphere! Excellent stay! As an English speaker visiting the country, I tried my best to be respectful and speak French when I could or use my translator app and most of the staff was very kind and patient with me. Some were generous to try to speak English when they could. I always felt welcomed by the front desk staff and housekeeping and the restaurant and bar staff. I look forward to visiting again.
Stayed 4 nights in Oct 2022

6/10 Okay

MERIEM

Liked: Cleanliness, amenities, property conditions & facilities
I like the proprety and area I have a problem about the check out details about the amount I have to pay.
Stayed 2 nights in Oct 2022

6/10 Okay

MERIEM

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel is amazing but some member of the staff have to be careful the way to talk to guest.
Stayed 1 night in Sep 2022

10/10 Excellent

janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2022

4/10 Poor

MERIEM

Stayed 1 night in Aug 2022

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service
The view from the pool was amazing. The manager, Lilly, was very accommodating. We had a minor issue with the room but she was on top of it and made our stay enjoyable. All of the staff were very professional. Swimming in the bay was very warm and water was amazing.
Stayed 5 nights in Jul 2022

8/10 Good

debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique sea side property that was laid back and relaxing. Dont waste time at the spa it was not worth the money but everything else was nice
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 2 nights in Apr 2022

10/10 Excellent

Charlotte

Stayed 5 nights in Apr 2022

6/10 Okay

victor

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are dirty. They first put me in a room where there was a dirty napkin in between the sofa. Staff wasn’t nice to tourists. They were acting like they are the mask police. Other parties did not have a mask on and once we didn’t put ours on they would come and tell us to put on, even chase after us. Only plus was the pool salty water and the pizza truck. Rest sucked. Do not recommend it to tourists
Stayed 3 nights in Jul 2021

8/10 Good

Marine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fantastique malgré petite déception
Cadre magnifique et chambre propre moderne. Dommage que le personnel ne soit pas toujours à la hauteur. Excellente expérience en chambre et à la réception. En revanche au bar nous nous nous sommes pas senti très À l’aise. Le personnel était un peu méprisant.
Stayed 2 nights in May 2021

8/10 Good

Anouk, Luxembourg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location pool spacious room seaview friendly staff
Stayed 1 night in Jul 2020

6/10 Okay

Emmanuelle

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No Vegetarian menu for room service !
A very bad surprise for a hotel of this standard: no vegetarian menu available for room service...even if you just ask for a tomatoes salad, they won't do it (unless you do as i did a speak to 3 managers ... before one of them decide that it is indeed Discrimination...)..
Stayed 2 nights in Jun 2020

10/10 Excellent

KWANG YONG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kimi C, Guest Relation on 14 Feb 2020
Dear Kwang Yong, We sincerely thank you for your confidence and for choosing the nhow for your stay in Marseille. We would like to thank you for taking the time to share your great experience. We look forward to welcoming you back soon for another stay under the beautiful Mediterranean sun. Happy Valentine's Day! Kind regards, Kimi C, Guest Relation

4/10 Poor

Stephan, Miami

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
No internet during our entire stay, impossible to work. On top of that very hard to obtain a discount for this major issue for us. We were 5 people booking in this hotel for a business trip and some of us paid more than 40€ by connecting our laptop to our phone to access internet... They were unable to fix the issue for more than 20 hours... Poor service.
Stayed 1 night in Nov 2019
Response from Hugo Roche, Guest Relation on 27 Nov 2019
Dear Stephan, We firstly would like to thank you for your confidence by chosing our hotel. Then, we appologize for the inconvenience encountered that have impacted your stay. This is way we chose to do something for you, and give you a discount on the night price. Be sure that it's not the quality of service that we want to provide to our clients. We will be delighted to see you soon for another experience among us. Sincerely,

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have to stay here!
This hotel is amazing. It's fun and different from any other hotel I've ever stayed at. They have thought of everything and every day I noticed a little something more that they offer.
Stayed 3 nights in Oct 2019
Response from Kimi C, Guest Relation on 22 Oct 2019
Dear Christian, We were delighted to receive you in our establishment. It is always a pleasure to receive positive feedback. Please note that our teams sincerely thank you for taking time to contribute to the nhow experience by posting your opinion. We hope to see you again for an even better experience. Best regards, Kimi C, Guest Relation

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Kimi C, Guest Relation on 24 Oct 2019
Chère Madame, cher Monsieur, Nous vous remercions sincèrement pour cette belle note. Nous espérons avoir la chance de vous accueillir de nouveau au nhow Marseille. Bien sincèrement, Kimi C, Guest Relation

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Kimi C, Guest Relation on 24 Oct 2019
Cher Maxime, Nous remercions d'avoir pris le temps de nous noter sur expedia. Nous espérons avoir le plaisir de vous accueillir de nouveau parmi nous. Bien sincèrement, Kimi C, Guest Relation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Kimi C, Guest Relation on 4 Nov 2019
Cher client, chère cliente, Je vous remercie pour cette belle note et d'avoir pris le temps de nous noter. J'espère avoir le plaisir de vous recevoir de nouveau. Bien sincèrement, Kimi C, Guest Relation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kimi C, Guest Relation on 4 Nov 2019
Cher client, chère cliente, Je vous remercie chaleureusement pour votre message. Je me réjouis que mes équipes vous aient fait vivre une expérience unique au nhow Marseille. J'espère avoir le plaisir de vous accueillir de nouveau parmi nous très prochainement et vous souhaite de passer un très agréable week end. Bien sincèrement, Kimi C, Guest Relation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the bay was stunning and I freaky enjoyed that on the leaving they let you use the pool the entire day, not just until check out
Stayed 1 night in Jun 2019

6/10 Okay

Chris, Austin, TX.

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Checking in was a very slow process. There weren't a lot of people in front of us, but it seemed to take the staff, behind the counter, a long time with each guest. Our room was very nice and the balcony was private, like most of them. We took advantage of the spa and had the 90 minute massage - it was ok. We really liked the pool itself, the staff not so much. Not once in the number of times we were there did someone come around to offer us a drink, we had to go to the pool bar each time. The food at the hotel was very good. I would suggest including the breakfast buffet in with your room - the selection is enormous! The staff at both breakfast and dinner were excellent. My only complaint is that at dinner we were seated next to a toddler who cried and carried on the whole time. If this were Denny's i'd understand, but for a regular dinner costing $200 I don't think so. My overall impression is that the hotel/spa itself was very pleasing, the staff is not.
Stayed 2 nights in Aug 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It ws an amazing place, with an amazing stay and an amazing decoration inside the hotel. We're so grateful we stayed there and would love to come back if we're in the neighberhood.
Stayed 1 night in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
We had really been pleased at the greeting from the moment we pulled our car up to the hotel. The service was outstanding, the employees pleasant and friendly. We had a wonderful stay!
Stayed 2 nights in Jul 2019

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Unmatched location , right by the sea , a little off center ( may be 1 mile from the port/downtown) Beautiful hotel , we only stayed one night . Nice service . All rooms gives on the sea ! Our room was a little small ; beautiful swimming pool ( but avoid the cocktail there at least the pins colada!) I would come back there
Stayed 1 night in Sep 2018

10/10 Excellent

Gillian, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique modernist style hotel with lovely sea views. The hotel is a work of art itself as well as being very comfortable!
Stayed 1 night in Oct 2018
Response from Hugo Roche Guest Relation on 1 Jun 2019
Dear client, Thanks for taking time to share your experience feedback. We are delighted to know that you really have appreciated hotel's advantages, and especially the view. We look forward to welcoming you back soon for another stay under the beautiful Mediterranean sun.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous, funky hotel on the sea
Gorgeous hotel in an amazing location, right on the water but a quick walk to shops. Every room seems to have a water view, the rooms are funky but also clean and well appointed. A lot of thought has obviously gone into the interior design. Breakfast was nice, the cocktails were good, the only place they could improve is the staff in the lower bar seem to actively avoid serving.
Stayed 6 nights in Oct 2018

10/10 Excellent

Brigitte, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and location. Comfortable beds and amazing showers. Overall great experience!!
Stayed 4 nights in Sep 2018
Response from Hugo Roche Guest Relation on 1 Jun 2019
Dear client, Thank your for your feedback. We are delighted to know that you enjoyed a lot your experience. It is always a pleasure to receive positive feedback. We look forward to have the pleasure to see you back soon for a new experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Chosen for location , views and facilities. Delighted until second night when having s drink on terrace and 2 rats were seen running around the terrace . Quite a bit of maintenance ongoing at hotel and noise as well . Reported the rats but nothing was done . Didn’t eat there the next night and went to the inside bar .
Stayed 3 nights in Sep 2018
Response from Hugo Roche Guest Relation on 1 Jun 2019
Dear client, We would like to thank you for taking time to give your feedback about your stay. We are delighted to know that your experience was good. However, your feedback regarding the improvements to bring to our maintenance were considered and communicated to our management. We sincerely thank you for having shared it with us. We sincerely hope that this situation did not affect the quality of your stay and we deeply look forward to welcoming you soon.

6/10 Okay

KS, London

Disliked: Staff & service, property conditions & facilities
Okay but better and cheaper easier to find
Even though the hotel is not in the centre of Marseille it has a bus stop outside with a very frequent bus that takes 10-15 mins to get into the centre. The hotel has just be refurbished and has a few teething issues which they are working through. Two things which were of deep concern: 1. On arrival for a nearly two week stay we had to give a credit card for a down payment deposit for our stay- absolutely nothing unusual there as all hotels do it- however the amount was shocking! To compare with another hotel I stayed in in Marseille for the same amount of time it was 4 times the amount here!! I had to let them take nearly 2000 euros (yes that is not a mistake- two thousand!!) The other hotel was 500 euros- so if you have a limited budget this could destroy your holiday as neither Expedia or the hotel tell you this prior to booking. 2. The hotel has a rat problem! It is common knowledge to the reception- as the rats can be seen swimming in the pool at night time- my problem with this is that it is a salt water pool with no chlorine- therefore nothing will destroy any germs from the rats- this was explained to the reception staff who showed no interest at all in this instead demanding photos/videos we had of the rats in the pool were deleted. Although not the hotel's fault the location is rather poor as it stinks of raw sewage all the time!! A river runs into the sea by the hotel which has open sewage pipes and around the pool area smells strongly all the time!
Stayed 7 nights in Aug 2018

10/10 Excellent

Chad

Best hotel ever
Beautiful hotel in a beautiful location. Friendly and helpful hotel staff
Stayed 1 night in Sep 2018

10/10 Excellent

Weina, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel , Nice see view and the swimming pool , The room is is much bigger than average European hotel , and the separate shower and bathroom is very big and new and comfortable ! strongly recommend . A little bit far from the old port of marseille
Stayed 3 nights in Aug 2018
Response from Hugo Roche Guest Relation on 1 Jun 2019
Dear client, Thank you for taking time to share your experience feedback. We are delighted to know that you have appreciated your stay in our hotel and particularly our facilities. We look forward to have the pleasure to see you back soon for a new experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Raphael, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the hotel to the sea is amazing , the staff is very kind and it was a pleasure working with them My only downside was the pool which I didn't know it's a salt based pool and not a chlorine one , and it wasn't very pleasant for swimming and also sometimes there was a very bad smell near the pool
Stayed 9 nights in Aug 2018
Response from Hugo Roche Guest Relation on 1 Jun 2019
Dear client, We thank you for sharing your feedback. Our team is delighted that you enjoyed your stay in our hotel and especially the advantages it has. We apologize for any inconvenience you may have encountered during your stay, please know that we are doing our best to avoid them. We sincerely hope that this situation did not affect the quality of your stay.