Standard Studio (2 People) | Desk, soundproofing, free cots/infant beds, free WiFi

Reviews of Appart'hôtel Marseille Canebière

Appart'hôtel Marseille Canebière
Rue Senac, 9, Marseille, Provence-Alpes-Côte d'Azur

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 287 reviews" "
Rating 8 - Good. 123 out of 287 reviews" "
Rating 6 - Okay. 60 out of 287 reviews" "
Rating 4 - Poor. 20 out of 287 reviews" "
Rating 2 - Terrible. 18 out of 287 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, property conditions & facilities
External view of property was unkempt
Stayed 3 nights in Jun 2023

4/10 Poor

gustavo

Disliked: Room comfort
Stayed 4 nights in Oct 2022

2/10 Terrible

Zahi

Stayed 1 night in Jun 2022

2/10 Terrible

Tom

Travelled with family
Disliked: Room comfort
Not too pleased
Got there and no one was at the reception desk for 15 minutes. A worker then walked in after coming back from the market. Finally got our 2 rooms. The rooms only had swamp coolers that had dirty water in them and did not cool the room much. Could not sleep because it was too hot. Next day, we went for the breakfast that we paid with our bookings but the front desk lady alleged we did not pay. We showed our receipts but she insisted they are not shown on her computer. I told my family to leave the food and was about to leave. She only allowed us to eat because we already got some food on our plates. I was too upset to eat at this point and again showed her my receipts with breakfast. I left without eating. What happened to customers are always right? I personally would not stay there again.
Stayed 1 night in Jun 2022

2/10 Terrible

Jason

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and the machines to dry our clothes did not work. Do not believe Odalys description of there rooms and the amenities. Management does not maintain the property!
Stayed 6 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Staff & service
This property is not in the best location. Further, while the room was acceptable, it was not the best as the kitchen area was rather narrow and the room was not serviced the entire week that I stayed in spite of my placing the placard on the door. However, there were the standard amenities, a nice sized bed and bathroom, and a good amount of desk space. The greater issue ion that score s how cramped the space seemed as a result.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed for a few hours, due to delay but the receptionist at the front desk was very nice and accomodating. Thanks a lot!
Stayed 1 night in Aug 2019

4/10 Poor

Allen C

Disliked: Staff & service, property conditions & facilities, room comfort
Stifling hot in the summer months
The attitude of most of the staff seemed just tolerant of their guests. The building is very badly designed for air flow, so even with the hotel supplied fan, the temperature in the room was normally 10 degrees hotter than outside. It would only cool down 5 am. Even with the room sealed off, it would heat up again during the day. No AC, of course. Very, very hot sleepless nights. I found the place cleaner than the reviews suggested, though the walls were in need of cleaning and paint. The kitchenette was nice to have. Oh, the lobby had AC, and the staff seemed to pity us as we’d leave our rooms sweaty.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 6 nights in Jun 2019

6/10 Okay

MC, Montreal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: Well located place, near the corner of the main Street of Old Town of Marseille. 5 min walk to the port of Marseille. Safe place which if secured with gates from the street. Quit from traffic and noises of the streets. Comfortable beds with clean sheets. Overall clean room. Friendly staff during weekend, he gave us some points of interest on arrival. Cons: You could be bother by other guests though since their window is closed to yours. We were in the city during the heat waves and it was crazy hot in the room. I would guess about 30C degrees. We only had one cheap fan which wasn't enough. They nicely gave us a second one fan for our second night. Since you have no choice than opening your window at night to get some air, we got bit by muskitos. Our room was smaller than average. No toilet paper at arrival. No toilet kit either so make sure to have everything you might need.
Stayed 2 nights in Jun 2019

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Room not air conditioned,facing sun so hot in afternoon. Bed was comfortable and bathroom good
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very well priced
Friendly staff, clean hotel, very well priced but no black out curtains so very bright room and smaller than we expected.
Stayed 1 night in Mar 2019

8/10 Good

zmarc, Oregon

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in was overly complicated and apparently required a credit card with raised digits on it for them to be able to reimburse me the deposit. Fortunately I had a backup card with an embossed number, but if I hadn’t they claimed they wouldn’t be able to refund me with having physical access to the card. Bizarre.
Stayed 1 night in Sep 2018

6/10 Okay

bin, San Francisco, CA

Disliked: Cleanliness
Has a reduction in services since 2017. Last year I got 6th floor room and all kitchenware. This timr of all kitchenwarem I had 1 table spoon and knife, 2 wine glasses and 3 plates. After a half day of bagging, got me a fan and an electric water kettle.
Stayed 4 nights in Aug 2018
Response from Odalys City on 19 Sept 2018
Dear Bin, Thank you for your valuable review. We are glad that you had a pleasant stay with us however we wish it was completely satisfying. Regarding the additional roomm amenities, you can always ask for them at the reception. We hope that the rest of the facilities were to your satisfaction. We look forward to welcoming you again. Best wishes,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were generally helpful. However, room was pretty dirty with clumps of hair on the floor. Pictures on the website do not match at all with the accommodation in any way, rooms were massive but very bare and not very comfortable. Air con non existent, definitely avoid if going in the summer. Also, check-in at 4pm? Why? Wouldn't recommend it unless proximity to the station is your ONLY requirement, even then I'd go for somewhere else!
Stayed 1 night in Aug 2018

10/10 Excellent

Yerim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable room. Staffs are lovely too.
Stayed 5 nights in Jun 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware!
I woke up in the middle of the night covered in bedbug bites! I turned on the flashlight and there were bedbugs on the covers and the walls. It was terrible. I tried to take a shower only to discover that there was NO HOT WATER! The staff was understanding and friendly, but then the hotel refused to give me my money back. I didn't manage to sleep more than 2 hours in this terrible place. It was a nightmare. I spent so much time and money afterwards making sure that all of my belongings were free of the pests. I can't believe that this hotel is still in business with this kind of practice. Please beware!
Stayed 1 night in Mar 2018

4/10 Poor

Fateh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Invoice and Taxes issues
The reception service was very low . I was very surprised when I have seen the bill Facture N°2.945.913. I payed in advance 155.80 Euros by credit card, they invoice 124.64 euros and they asked me to pay 4.98 Euros as taxes. When I complain the reception responsible explain to me that the difference is hotels.com margin. Regards, Fateh

4/10 Poor

TallyB

Liked: Cleanliness
Disliked: Staff & service, room comfort
Red light street
We were greeted by ladies of the night/day and a security cage. Sharing university lodging. No airconditioning, had to ask 3 times for a fan and finally got a portable evap system that didn't work. If can get past those details it's a short walk to restaurants.

6/10 Okay

Meir, Israel

This is NOT Hotel!!!
This is not really hotel. its a students apartments. The Place of the hotel on streets that full of prost***es! Inside the "hotel" its a strong smell of glue (include rooms) - we ask to change room with better air directions. There is no Air Conditioner at the rooms (only 1 small privet portable water conditioner - like fan). looks like its not safe to go outside of hotel at evening. No parking at "hotel" - No lobby there is no possibility to drop off luggage in front of hotel you have to find parking on streets or on public parking place and go with all your bag luggage by leg. The breakfast is very simple (we eat outside). The staff that work at night dont speak english!

6/10 Okay

susan

Liked: Staff & service
Disliked: Room comfort
Not for families
Not very family oriented and no efficient air conditioner. Staff very flip about comment on walking to cruise terminal, which was actually 13km vs 3 km.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
one night
Arrived late, but I had emailed to say I would be late and told that it would not be a problem. It would appear that the night porter was asleep when we got there as w e couldn't get in. Luckily a guest arrived and let us in and the night porter appeared behind the reception desk.

8/10 Good

Wajid, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self catering in Marseille
The area is walking distance to the tourist spots, Nice, clean, safe and secure with discounted parking nearby what's not to like ;-) Supermarkets nearby. The only problem could be the initial entry instructions are not available in English yet & do your research as it doesn't open til 4p.m.

8/10 Good

David, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel with kitchen
Hotel was nice, staff was friendly. They let us leave are bags until our room was ready. Neighborhood is a mix of university students and immigrants. Kitchette was nice to have but they did not include soap to clean the dishes. No noise from the street or the rest of the hotel. Would stay here again. It is about a 15 minute walk to the old part of the city and about a 10 minute walk to the port. Lots of shops, groceries stores, and restaurantes in the neighborhood.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
The street & immediate area - a bit sketchy.
Room was clean, but older building. Had no privacy as our room was facing the hallway and we didn't have proper curtains so anyone passing by could see into parts of the room. The immediate area wasn't very nice, but it was walking distance to Vieux port.

8/10 Good

Juicy, Norwich

Liked: Cleanliness, property conditions & facilities, room comfort
Would recommend
We stayed at this hotel for 5 nights and didn't experience any problems at all. Our room was clean, spacious and comfy. We had a big wardrobe, fully equipped kitchenette (kettle, coffee maker, microwave, fridge, glasses, plates, cutlery, wine opener - whatever you might need). The only thing is that the staff doesn't speak English very well, but with the help of Google translator we always got what we needed ;) Central location makes it easy to walk to the port or many other points of interest, although the street itself was poor and dirty. Overall, good experience, would stay there again.

6/10 Okay

dean, london

Good location but a bit expensive
Good staff and good service but they need to add a safe inside each room also this is not a hotel but a student residence

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It took us a little bit to find the hotel since it was on a little one way side street, but once we did it was easy. There is a public parking garage just across the street that is reasonably priced with a short walk to the hotel. The room was large AND they had a portable fan/air conditioner in the room. The first one I have ever seen in a french hotel. Awesome because it was quite hot outside.

2/10 Terrible

Dawn, Kendal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
odalays short stay
Good location, very clean large rooms, kitchen handy, very stuffy, hot windows opened to inside couldn't open with curtains drawn. Workmen noisy 21.30hrs 09.30hrs in other rooms

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not what we expected based on photos and reviews.
We booked this room for a two-night stay before moving on to Corsica. It appears to be part of a student living enterprise. It is located on a dark, narrow street off Canbierre, and looks like anything but a hotel until one actually enters the first of two electronically controlled entrances. Each evening we passed large containers of trash on our way to the building. The front desk has limited hours. The elevator is small even by French standards, barely accommodating two adults and two 24" bags. The room itself is acceptable for an orvernight or even a two night stay. Beyond that, it would become uncomfortably small. In an era in which most travelers carry at least one or two electronic devices requiring charging, the room offered only one available outlet. We unplugged the television in order to use a second and even that was insufficient given two cameras and two cell phones requring charging. If you're planning on spending most of the day touring, it is located within a reasonable walking distance from the metro and the old port. The nightly market that assembles along the Canbierre and the old port, a few blocks from the hotel, may give some pause about the safety of the location, as it is easy to conclude that many of the goods spread out on blankets or the concrete are stolen goods. (E.g. , the vendor with a large inventory of small, digital cameras with no accessories.)

8/10 Good

Jens, Krefeld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location near the Centre
The hotel is located close to Canebiere, traditionally the "Champs-Elysees" of Marseille, although today it gives more of a feel of being in North Africa with many places purely frequented by immigrants. This is not really a problem, as people are friendly enough. The positive thing is that the hotel is close to Vieux-Port, the old harbour district as well as being well-served by public transport; tram and metro close by. There are also several shops nearby with restaurants in the Vieux-Port area. The hotel itself is doubling as student accommodation, but I have to say that this is excellent accommodation. The rooms are clean, beds comfortable, kitchen and bathroom modern and clean. The kitchen is small, so not much cooking can be done, but still enough for a simple dinner or breakfast.

6/10 Okay

Carine

Travelled with partner
Disliked: Amenities
Pas de climatiseur dans la chambre L accueil est bof la personne brune n est pas très aimable La situation est proche du port
Stayed 1 night in Jun 2023

10/10 Excellent

SIMONE PRADO

Travelled with family
Liked: Cleanliness, room comfort
Adorei , super facil de chegar, mercados e lavanderia proximo , acomodação mto confortável, super agradavel l e recomendo
Stayed 1 night in May 2023

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
This property was very calm and quiet. The room booked for 1 night was very clean and confortable
Stayed 1 night in May 2023

10/10 Excellent

Eddy

Stayed 1 night in May 2023

8/10 Good

Aude

Travelled with group
Liked: Cleanliness, room comfort
Accueil très agréable, les loczux sont un peu précaires mais literie confortable et la chambre était calme.
Stayed 3 nights in Apr 2023

10/10 Excellent

Nelson

Travelled with group
Liked: Cleanliness, room comfort
Muy Central
Todo bien y central
Stayed 1 night in Apr 2023

2/10 Terrible

Oukacha

Travelled with family
Attention à cette endroit
Responsable inhumain si vous avez des enfants Éviter cette endroit j'ai été mis à la rue Avec deux enfants âgé de 1an et 3 ans NOUS avons été humilié par la directrice D'une méchanceté inacceptable Nous sommes traumatisé par notre séjour Je déconseille vivement cette endroit
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Déçu
Hôtel qui sert de logement étudiant avec un resto universitaire dans le même immeuble. Très sombre, chambres mal agencées. Propreté moyenne (poubelle non vidée). Mauvais rapport qualité prix. Prostituées qui officie juste devant l'entrée. Je ne recommande pas cet établissement
Stayed 1 night in Apr 2023

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Karim

Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2023

8/10 Good

michel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bien situé pour la visite de Marseille. De nombreux magasins d'alimentation a proximité. Très calme
Stayed 4 nights in Feb 2023

10/10 Excellent

Jerome

Travelled with family
Liked: Room comfort
Bon établissement location de 2 chambres une très bien mais l'autre pas du tout convenable sol sale plan de travail évier cassé et frigo
Stayed 2 nights in Feb 2023

8/10 Good

NATHALIE

Travelled with family
Liked: Cleanliness, room comfort
Bien
Le personnel est très sympathique,il est situé en pleine ville, très pratique pour visiter sans prendre les transports,il est sécurisé. L'appartement est sobre mais très propre,il manque un peu de matériel
Stayed 2 nights in Feb 2023

2/10 Terrible

ROMAIN

Stayed 1 night in Jan 2023

6/10 Okay

Marc

Stayed 5 nights in Dec 2022

10/10 Excellent

Aïcha

Travelled with family
Liked: Cleanliness, room comfort
Séjour top propreté irréprochable literie confortable. Très fonctionnel je reviendrais
Stayed 1 night in Oct 2022

8/10 Good

JEAN-PAUL

Liked: Cleanliness, room comfort
Au cœur de Marseille.
Etablissement bien situé et d'une propreté irréprochable ; en revanche, son fonctionnement est celui d'une résidence étudiante et non d'un hôtel. Il vaut mieux donc savoir avant que c'est au voyageur qu'il incombe de faire le ménage de sa chambre. Le petit déjeuner est réduit à l'essentiel (boisson chaude et froides, viennoiseries, pain, fromage et céréales), mais d'une qualité qui ne suscite aucun reproche.
Stayed 1 night in Sep 2022

10/10 Excellent

Tarik

Stayed 1 night in Sep 2022

4/10 Poor

Nicolas

Business traveller
Disliked: Cleanliness, room comfort
Chambre étudiante
Cafard dans la chambre, a l'arrivée la chasse n'était pas tirée, chambre en résidence étudiante. Impossible de dormir vu la chaleur, pas de clim mais des ventilateurs qui vampirisent les seuls prises disponible. Pas de café même soluble offert, ni bouteille d'eau. Petit lit dont le confort est rudimentaire. Si vous venez en voiture c'est parking sous terrain payant obligatoire si vous ne voulez pas vous garer à plus de 30 min à pied. Si vous êtes nostalgique que la précarité étudiante c'est l'endroit rêvé pour tous les autres passez votre chemin.
Stayed 2 nights in Sep 2022