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Reviews of Hotel Lutetia

2 out of 5
Hotel Lutetia
38, allée Léon Gambetta, Marseille, Bouches-du-Rhone

Reviews

6.6
Rating 10 - Excellent. 19 out of 141 reviews" "
Rating 8 - Good. 49 out of 141 reviews" "
Rating 6 - Okay. 39 out of 141 reviews" "
Rating 4 - Poor. 19 out of 141 reviews" "
Rating 2 - Terrible. 15 out of 141 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location and staff.
The hotel is in a perfect location. Staff are helpful and friendly.
Stayed 2 nights in Oct 2017

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Good clean hotel for a night in the city
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Durham, S

Liked: Staff & service
Friendly staff, good location,good price
Really enjoyed stay, its not honeymoon material, slighly edgy part of town but i have nothing but good things to say

6/10 Okay

Jessy

Stay was good. The hosts were very helpful in giving information about the area.

6/10 Okay

HASSEN

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location the only good point
Complaints: 1) Stains on the bedspread - completely unacceptable 2) No hook to hang the shower head onto 3) Hairdryer didn't work 4) Cleaning materials(?) left in the room

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Well-situated and comfortable hotel
The hotel is very conveniently situated within walking distance of the main station and town centre. With the windows closed and air conditioning on, noise from the busy street is minimal. Very comfortable bed, room has been partially renovated. The bathroom still needs redoing as the basin and bidet are cracked and the shower rather outdated. Couldn't get a proper picture on the TV and the customer PC in the lobby was out of order. The breakfast was good and the hotel staff friendly and efficient (bar fixing the TV and the computer!).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs were friendly and spoke English very well. Location is close to everything I need. My room was really spacious, clean and quiet.

8/10 Good

Joanna, Los Alamos, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice for seeing Marseille.
The hotel is close the TGV station and this was important as we were trying to only use public transit and "foot power". The hotel is clean and comfortable and there was a closet to hang up a few things. The hotel staff were polite and helpful.

8/10 Good

Chris, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lutetia Hotel Marseille
The hotel was smart,clean and relaxing and easy to reach from the railway station.Unfortunately the surrounding area is rather rundown and smelly.Some people might find it intimidating after dark.Spent three nights at the hotel and managed to visit Notre Dame de la Garde and a boat trip to Chateau d'If during that time as well as one of the nearby beaches..

8/10 Good

JYoung, Toronto

Liked: Cleanliness, staff & service, room comfort
Decent hotel, but sketchy neighbourhood
Nice people, we were upgraded to better room without asking. The neighbourhood is not great - lots of homeless people and rundown shops and restaurants.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

6/10 Okay

David, Sydney

Disliked: Property conditions & facilities, room comfort
Hotel convenient to St Charles Station
A minimalist hotel, great for 1 night when requiring to be near the main railway station. Room was small but quiet and what I wanted and expected. Would not recommend for longer stays.

8/10 Good

dam mik, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommendable
it is convinient location. I had a single room with a small balcony, breakfast is a bit expensive but nice selection of everything. from the main entrance turning left down street is a bit scary, lots of homeless people but turning to the right just few steps you are on the main avenue going down to harbour with night life. I would not say it is a dangerous area.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
i have never stayed in a 2 star hotel before and was expecting a shelter no more no less. Lutetia was a nice surprise. the service was good, staff was helpfull, the hotel is well maintained... not too impressed with the room though. the room was small and a bit claustrophobic but we literally needed it to spend a night. the surrounding area wasn't very pleasant but i am afraid so was the rest of the Marceille.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
ok
It is a nice easy walk from Train station/Tram/Metro. For some reason expedia had managed to book me two rooms! The night manager did try and resolve this very quick in Fantastic English. The lift is only big enough to get a slim cat in and we had to walk up to the Th floor. Room was very small. The plus side was the Windows open up very wide(so don't take very small children) The toilet flush didn't work and the bathroom was very very tatty. Lots of mould and old brown stuff yuk. I wouldn't stay here again. Marseille is very nice though. Even better because Arsenal won.

10/10 Excellent

Karen, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station
Just 2 blocks from Train Station downhill. Nice hotel, clean and nicely decorated inside and good petit de jouner. Nice staff, helpful. Good location for the Vieux Pont. Just around the corner from the main street with all the shopping, The only downside was the people hanging around all day outside on the street. Alot of guys, might be out of work or retired - but I only saw them playing dominoes, talking and smoking. Never bothered us at all.

10/10 Excellent

fadela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Meryem

Travelled with family
Disliked: Staff & service, property conditions & facilities
Réceptionniste désagréable Ascenseur en panne Wifi non fonctionnel
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

8/10 Good

Franck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenable
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Very bad hotel, the area is not good feels dangerous. We didn’t get clean sheets and it was not clean at all. Would not recommend staying here!!!
Stayed 1 night in Mar 2021

2/10 Terrible

Gaelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je n'est pas sejourner labad car il mon annulé la réservation quand je me suis presenter une honte
Stayed 1 night in Dec 2020

6/10 Okay

Dounia

Travelled with family
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Images trompeuses! Personnel peu accueillant et sympathique. La propreté n’est pas au rendez-vous.
Stayed 1 night in Aug 2020

6/10 Okay

Yangchen

Liked: Cleanliness, staff & service, property conditions & facilities
Les séjours étaient pas mal. Il n’y avait que de drap et de pour se couvrir.
Stayed 2 nights in Aug 2020

4/10 Poor

Maeva

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Chambre n’est pas celle des photos // hôtel bruyant // odeur de javel persistante dans la chambre
Stayed 2 nights in Aug 2020

8/10 Good

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour parfait
Séjour très agréable et très propre, la climatisation est la bienvenue nous avons bien dormi
Stayed 1 night in Jul 2020

8/10 Good

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Très accueillant et serviable, le ménage est fait tout les jours dans votre chambre, il vous suffit de dire à quelle heure vous sortez et quand vous rentrer c'est fait. La clim et le wifi sont de vrais ➕.
Stayed 3 nights in Jul 2020

4/10 Poor

Rayna

Disliked: Cleanliness, room comfort
Mauvaise expérience
Alors déjà pour commencer la chambre n’a rien avoir avec les photos mi sur leur site puis en suite en dessous du lit il avais bcp de poussière C’est mal isolé on attend les autres personnes dans le chambre et puis c’est à 21h qui. Font le ménage c’est abuser entendre l’aspirateur à cette heure ou je doit me coucher alors l’accueil je sort faire un tour avec mon chérie je reviens y a personne à l’accueil j’ai du attendre 20min pour qu’on viens me redonner ma clés les personnels de l’accueil c’est les mêmes qui font le ménage Et puis comment c’est possible d’avoir 2 étoile c’est grade je pouvais plus changer d’hôtel
Stayed 2 nights in Jul 2020

8/10 Good

Laura

Travelled with group
Liked: Staff & service
Les étoiles ce ńest plus ce que c’était... Chambre peu ressemblante aux photos
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Die Unterkunft war sehr schmutzig, im Zimmer habe ich keine Heizung gehabt. Ich musste wieder in der Rezeption zahlen, weil der Mitarbeiter hat mir gesagt, dass er das Geld von Expedia.de nicht buchen kann.
Stayed 1 night in Dec 2019

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
oops....
방에 들어서자마자 독한 소독약 냄새가 엄청났음 와이파이 신호가 잡히기는 했지만 연결이 쉽게 되지않았을 뿐 아니라 또한 연결되더라도 브라우저에 정보가 잘 뜨지 않아 사용하기 지극히 불편함
Stayed 1 night in Sep 2018

10/10 Excellent

frédéric

très satisfait.
très très bien placé au centre de Marseille et le personnel est accueillant et professionnel. C'est l'hôtel que je choisi toujours pour mes sejours à Marseille.
Stayed 1 night in Aug 2018

6/10 Okay

Yann, Grenoble

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sympathique, bien situé, convient aux jeunes
Tout s'est agréablement passé de la réservation au départ. Le personnel est fort sympathique et à l'écoute. TConvient très bien aux étudiants, et aux jeunes couples voulant visiter la ville.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chambre louée pour une nuit pour spectacle des Rolling Stones Avantage de l'hôtel : à proximité de la gare et des stations de métro
Stayed 1 night in Jun 2018

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

2/10 Terrible

ANDREE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonjour, mon séjour n'a pas été agréable, l hôtel était pas propre comme ce que nous avions sur les photos, la chambre très petite, le lit n on parlons pas la douche sans plus pas de chauffage, franchement je suis vraiment déçu de mon week-end ds cet hôtel.
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
personne à l'accueil très accueillante.
bien pour un court séjour. bien situé par rapport aux transports en commun.
Stayed 1 night in Nov 2017

4/10 Poor

Vorname

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel befindet sich im Zentrum.
Freunliche Personale,aber das Zimmer ist zu klein. Können Sie mir die Beschtatigung der Rezervation schicken?Ich brauche meine Reservation.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

2/10 Terrible

pierre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A déconseiller
Tres sale vieux dessus de lit brûlure de cigarette électricité dangereuse
Stayed 1 night in Sep 2017

2/10 Terrible

Nana, marseille

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel mediocre
Tapisserie déchirée, moquette juste posée et Non fixée, chambre petite, la chasse des WC qui reste dans la main, le bruit d'écoulement de la climatisation comme si on était dans une machine à laver, et pour couronner le tout on était enfermé au matin pack le verrou de la porte était bloqué ! On a envisage d'appeler un taxi et de partir a un autre hôtel mais a 22h c'était compliqué... Seul point positif le personnel etait aimable mais aucune solution face a la situation Dommage de passer une si mauvaise nuit même a ce bruit là
Stayed 1 night in Sep 2017

6/10 Okay

Thierry

Liked: Cleanliness, staff & service
Bon rapport qualité prix mais hôtel très bruyant à l'intérieur avec l'ascenseur très bruyant et à l'extérieur avec le bloc clim et le tramway dommage
Stayed 1 night in Aug 2017