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Reviews of Boutique Hotel Cezanne

4 out of 5
Boutique Hotel Cezanne
40 Avenue Victor Hugo, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 87 out of 1004 reviews" "
Rating 4 - Poor. 34 out of 1004 reviews" "
Rating 2 - Terrible. 16 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told the hotel is one mins walking from the train station at this website however it will take 20 mins driver taxi from the train station to the hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

manbir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Tastefully decorated. Comfortable beds and furniture.
Stayed 2 nights in Mar 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Mar 2024

10/10 Excellent

jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and spoke enough English that I could find my way around without help.
Stayed 1 night in Feb 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 5 nights in Feb 2024
Response from Marion - Front Office Manager on 17 Feb 2024
Dear Guy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Paul, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, the room was clean. No. mold in the bathroom. Everything was just perfect!
Stayed 1 night in Feb 2024

10/10 Excellent

YuenTung

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a very comfortable twin pullout couch. Fantastic service and tasty breakfast.
Stayed 3 nights in Dec 2023
Response from Marion - Front Office Manager on 3 Jan 2024
Dear Jessica,Thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

10/10 Excellent

YuenTung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. My room was already ready before check in time and we got a free room upgrade. Staff are extremely nice. Only problem is there are not enough hooks and storage space in the bathroom
Stayed 2 nights in Dec 2023
Response from Marion - Front Office Manager on 3 Jan 2024
Dear YuenTung,Thank you for the great review of our hotel! We are delighted that your stay went so well.We'll be sure to pass on your feedback to our teams. We look forward to welcoming you back to Provence. Sincerely,Marion - Front Office Manager

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, friendly staff, clean and generous rooms
Stayed 2 nights in Dec 2023
Response from Marion - Front Office Manager on 13 Dec 2023
Dear Jennifer, We thank you for the excellent rating that you left us! We are delighted that you enjoyed whole of your stay with us. Looking forward to seeing you soon. Best regards, Marion - Front Office Manager

10/10 Excellent

alan, Hillsborough

Stayed 2 nights in Dec 2023
Response from Marion - Front Office Manager on 13 Dec 2023
Dear Alan,Thank you for the great review of our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel just a few blocks from dining, shopping, and museums. Wonderful staff. Maybe the website overstates the breakfast a bit, but it is good.
Stayed 3 nights in Dec 2023
Response from Marion - Front Office Manager on 10 Dec 2023
Dear Elizabeth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Aix-en-Provence. For almost 20 years, i visit Aix and always stay here. For almost 20 years, it always feel as a 2nd home. Thank you to all the staff and for excelling in what you do.
Stayed 2 nights in Nov 2023
Response from Marion - Front Office Manager on 19 Dec 2023
Dear Mr. Fainsod, As usual, many thanks for your excellent feedback on our hotel and staff. We're delighted that each of your stays has felt like home. It's a real pleasure to read your feedback. We look forward to seeing you again, and wish you all the best for the festive season. Sincerely, Marion - Front Office Manager

6/10 Okay

ERIC

Business traveller, Travelled with partner
Liked: Cleanliness
acceptable Hotel,
Stayed 1 night in Nov 2023
Response from Marion - Front Office Manager on 19 Nov 2023
Dear Eric,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Marion - Front Office Manager on 19 Nov 2023
Chère Danielle,Un grand merci pour cette excellente note !Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.Nous espérons vous accueillir à nouveau très bientôt sous le soleil de la Provence.Très sincèrement,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous stay at Hotel Cezanne
We thoroughly enjoyed our stay at Boutique Hotel Cezanne and would highly recommend. The junior suite was perfect and with a comfortable bed and ultra clean sheets and linen it was beyond our expectations. A little highly priced on the 1night ( Sunday ) but it was because of the World Cup I presume. Otherwise staff were very helpful and we had absolutely no complaints.
Stayed 4 nights in Oct 2023
Response from Marion - Front Office Manager on 24 Oct 2023
Dear David, Thank you very much for your lovely review in our Hôtel. That always a pleasure to read your full satisfaction. We hope to see you again under the sun of Provence. Best regards, Marion - Front Office Manager

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Marion - Front Office Manager on 24 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely furnished and had a large, well appointed bathroom. Although the hotel is almost directly opposite the train station, the neighborhood was fine and it was an easy walk to the main shopping areas. We especially enjoyed the hotel's patio where we had drinks in the warm evenings and coffee in the morning.
Stayed 2 nights in Sep 2023
Response from Marion - Front Office Manager on 17 Oct 2023
Dear Lee, Many thanks for your excellent rating!We are delighted that you enjoyed your stay with us. We are fortunate to be located close to the city center but away from the noise and bustle. We look forward to welcoming you back to sunny Provence very soon.Yours sincerely, Marion - Front Office Manager

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two main pros for this property are its location and its staff. Very close to old town and many things to do nearby - walkable. The staff are lovely - so helpful and friendly. The breakfast was quite nice too and they have a lovely courtyard. The rooms are a bit small but comfortable. Rooms on the street are VERY noisy but rooms on the courtyard are quiet. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Marion - Front Office Manager on 17 Oct 2023
Dear Diana, We would like to thank you for your excellent rating and your nice feedback on your experience with us. We are delighted that you enjoyed the location and our rooms. The rooms facing the street are triple-glazed, so you can enjoy the peace and quiet as well as the terrace.We look forward to hearing from you the next time you're in Aix-en-Provence. Yours sincerely, Marion - Front Office Manager

10/10 Excellent

Carter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and Location
Stayed 1 night in Sep 2023
Response from Marion - Front Office Manager on 17 Oct 2023
Dear Carter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marion - Front Office Manager on 24 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

10/10 Excellent

Udi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Marion - Front Office Manager on 31 Oct 2023
Cher Udi, Un grand merci pour cette excellente note !Nous sommes ravis que vous ayez apprécié votre séjour parmi nous.Nous espérons vous accueillir à nouveau très bientôt sous le soleil de la Provence.Très sincèrement,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Marion - Front Office Manager on 24 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Nice enough “ boutique” hotel very overpriced for what it was
Stayed 1 night in Sep 2023
Response from Marion - Front Office Manager on 17 Oct 2023
Dear Brenda, Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Marion - Front Office Manager

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location close to town and tourism office was great. Was disappointed no small fridge. Every 4* hotel I have been in has a small bar fridge.
Stayed 7 nights in Sep 2023
Response from Marion - Front Office Manager on 17 Oct 2023
Dear William,Thank you for taking the time to share your feedback.We are glad that you enjoyed your stay in Aix-en-Provence. For ecological reasons, we would like to inform you that whole of our Deluxe and Junior suites rooms have a small fridge except our Classic and Superior rooms. we'd be delighted to show you one of our other room categories during your next visit to Aix-en-Provence.Sincerely, Marion - Front Office Manager

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nadine Cam - General Manager on 20 Sept 2023
Dear Amy,Many thanks for this great mark !SincerelyNadine Cam - General Manager

10/10 Excellent

Hernan, Garden Grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and attentive, the hotel is very comfortable.
Stayed 2 nights in Sep 2023
Response from Nadine Cam - General Manager on 12 Sept 2023
Dear Herman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nadine Cam - General Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Nadine Cam - General Manager on 12 Sept 2023
Dear Keith,Thank you for the great review ! We are glad that you enjoyed the location of the hotel and hope to see you again very soon.Sincerely,Nadine Cam - General Manager

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location easily walkable to downtown. Room decor thoughtful and very calming. our room overlooking the courtyard where drinks are served in the afternoon. Excellent breakfast too
Stayed 2 nights in Aug 2023
Response from Marion - Front Office Manager on 7 Sept 2023
Thank you very much for your excellent rating and your nice feedback on our hotel. Our central location close to public transport means you can enjoy the city center on foot without having to use your car. we're delighted that you liked the new decor of our fully renovated rooms.we look forward to welcoming you back to Aix-en-Provence.Sincerely,

10/10 Excellent

Ioannis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Aix.
Hotel Cezanne was an excellent choice for our Aix-en-Provence holidays. Beautiful place, great rooms and very friendly staff. We will definitely come again.
Stayed 3 nights in Aug 2023
Response from Marion - Front Office Manager on 27 Aug 2023
Dear Loannis, Many thanks for your excellent rating and the lovely comment you left us.We are delighted that your entire stay was to your liking. We look forward to welcoming you back for your next stay in Aix-en-Provence.

10/10 Excellent

Symone

Stayed 1 night in Aug 2023
Response from Nadine Cam - General Manager on 20 Sept 2023
Chère Symone,Merci beaucoup pour cette belle note!SincèrementNadine Cam - Directrice générale

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Marion - Front Office Manager on 27 Aug 2023
Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

10/10 Excellent

Carlo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Clean & Spacious room. Lovely shower, comfortable bed. Would definitely come again! :)
Stayed 3 nights in Aug 2023
Response from Marion - Front Office Manager on 19 Aug 2023
Dear Carlo, We thank you for the excellent review that you left us ! We are delighted to read that your stay went so well. Your satisfaction remains our priority and we look forward to welcoming you back the next time you visit Aix en Provence. Sincerely, Marion - Front Office Manager

2/10 Terrible

Carissa

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nadine Cam - General Manager on 12 Sept 2023
Chère Carissa,Je suis désolée de constater par votre note que votre séjour parmi nous ne s'est pas bien déroulé. J'aurais aimé connaitre la raison pour pouvoir y remédier.J'espère toutefois que vous nous renouvellerez votre confiance lors d'un prochain séjour, qui sera, cette fois je l'espère, à la hauteur de vos attentes.Sincèrement, Nadine Cam - Directrice Générale

10/10 Excellent

Paloma

Travelled with family
Liked: Staff & service
Lovely sheets
Stayed 2 nights in Aug 2023
Response from Marion - Front Office Manager on 12 Aug 2023
Dear Paloma,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Marion - Front Office Manager

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to spend a weekend, great location. All the staff is very professional and courteous.
Stayed 2 nights in Jul 2023
Response from Marion - Front Office Manager on 3 Aug 2023
Dear Guillermo, We thank you for your excellent note and great review of our hotel ! We look forward to sharing the quality of their welcome and work with our entire team. We hope de welcome you again under the sun of Provence. Sincerely, Marion - Front Office Manager

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cezanne is near the heart of old Aix-en-Provence, but just enough out of the way to be quiet and restful. Staff is very cheerful and helpful. Facilities are super well-maintained. Have breakfast on the patio
Response from Marion - Front Office Manager on 29 Jul 2023
Dear Alexander, We thank you for your great review about your stay with us! Your satisfaction remains our priority and we are delighted that our entire establishment and our teams have lived up to your expectations. We look forward to welcoming you back to Provence next time you visit.Sincerely, Marion - Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Size Quiet
Stayed 3 nights in Jul 2023
Response from Marion - Front Office Manager on 29 Jul 2023
Dear David, Thank you for your excellent rating. We hope to see you again during your next stay in Aix-en-Provence.Sincerely, Marion - Front Office Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very welcoming and helpful staff. The room was spacious, great outdoor terrace, and conveniently located to walk everywhere. Highly recommend.
Response from Marion - Front Office Manager on 29 Jul 2023
Dear Monica, Thank you for taking the time to share your experience with us. As your satisfaction is our priority, it is always a pleasure to read such feedback. We will be sure to share your feedback with all our teams. We hope to welcome you again very soon. Sincerely, Marion - Front Office Manager

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, staff were friendly, easy walk to the centre of town. Our room was a good size, and well equipped with tea / coffee. We drove there so used the associated private car park just down the road, which was very safe and handy. Aix is well worth visiting, it has a lovely atmosphere, with fantastic architecture and restaurants.
Stayed 1 night in Jun 2023
Response from Marion - Front Office Manager on 29 Jul 2023
Dear Jim, We are delighted to read that you enjoyed your stay with us, and particularly your stay in Aix-en-Provence. We would be delighted to welcome you back for your next stay in sunny Provence.Sincerely, Marion - Front Office Manager

8/10 Good

MARIOS K.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice property.
Stayed 2 nights in Jul 2023
Response from Marion - Front Office Manager on 16 Jul 2023
Dear Marios, We thank you for your great review in our Boutique Hôtel Cézanne. We are delighted that our beautiful home in Aix convinced you and our teams. We look forward to seeing you again during your next stay in Aix-en-Provence.

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in Aix. Staff was absolutely amazing and so helpful.
Stayed 5 nights in Jun 2023
Response from Marion - Front Office Manager on 28 Jul 2023
Dear Paola, Thank you for your comment and the excellent rating you gave us! We are delighted that our teams have lived up to your expectations. Your satisfaction remains our priority. We look forward to welcoming you again during your next stay in Aix-en-Provence.Sincerely, Marion - Front Office Manager

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, súper clean and comfy beds. Its near the city center. But they don’t have parking, you need to park in the corner which is near the hotel less than 5 min walking.
Stayed 1 night in Jun 2023
Response from Marion - Front Office Manager on 28 Jul 2023
Dear Alvaro, Thank you for your feedback on your stay with us.We are delighted that your stay went well and that our rooms and bedding were to your liking.Regarding parking, we do have a private parking lot located 100 meters from the hotel. However, it was fully booked on the day of your arrival. We recommend that you reserve your parking space in advance, as we only have a limited number of spaces available. In this case, we effectively recommend the 2 nearest public parking lots, a 5-minute walk away. We look forward to welcoming you again during your next stay in Aix-en-Provence.Sincerely, Marion - Front Office Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area but excellent location close to the old town and public transport. All staff but particularly Breakfast staff welcoming and helpful. Junior suite spacious and beds very comfortable. Would thoroughly recommend.
Stayed 3 nights in Jun 2023
Response from Marion - Front Office Manager on 28 Jul 2023
Dear Julie, Thank you for taking the time to share your wonderful experience with us. Your satisfaction remains our priority and we are delighted that all our facilities and services have lived up to your expectations. We'll be sure to share your special mention with the breakfast team! We look forward to welcoming you again during your next stay in Aix-en-Provence.Sincerely, Marion - Front Office Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, an easy walk to all the sights.
Stayed 2 nights in Jun 2023
Response from Marion - Front Office Manager on 29 Jul 2023
Dear Robert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Marion - Front Office Manager

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful boutique hotel… perfectly situated near the best part of the city center, but not too close. Every member of the staff was lovely and pleasant to intersect with. Interior was chic and well maintained. Loved the breakfast! Can’t wait to stay at Hotel Cezanne again!
Response from Marion - Front Desk Manager on 30 Jun 2023
Dear Anthony, What a pleasure to read your praise for our hotel! We're delighted to hear that your stay went as well as you'd hoped, and that all our staff and services lived up to your expectations. We look forward to welcoming you back to Aix-en-Provence.Best regards, Marion - Front Desk Manager

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cezanne is a charming basic hotel that is conveniently located between the train station and the major sites of Aix. Very nice breakfast and terrace in back. The main negative is that bathroom was quite small for a 4 star hotel.
Stayed 1 night in Jun 2023
Response from Marion - Front Office Manager on 24 Jun 2023
Dear Russell, Thank you for your comment about our hotel. We are delighted that you have appreciated the location of our hotel as well as our breakfast and indoor terrace. We would be delighted to show you our other room categories with larger and more spacious bathrooms during your next visit to Aix-en-Provence.Sincerely,Marion - Front Office Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will never want to stay in a different hotel.
Great hotel in Aix-en-Provence a few walking minutes from Aix' center of town. Quite rooms and a superb team that let you feel the most welcome and important guest.
Stayed 1 night in Jun 2023
Response from Marion - Front Office Manager on 30 Jun 2023
Gentili clienti, Vi ringraziamo per le vostre parole gentili e per il vostro feedback sul nostro stabilimento. La vostra soddisfazione è sempre la nostra priorità e siamo lieti di leggere che il nostro team e la nostra colazione sono stati all'altezza delle vostre aspettative. Saremo lieti di accogliervi durante il vostro prossimo soggiorno a Aix-en-Provence.Marion - Front Office Manager

6/10 Okay

Pablo

Business traveller
Liked: Cleanliness, staff & service
Could be better
One of the weird things was that Cezanne charged my card ahead of the reservation date, when I was still in the cancellation window. Frist time this ever happens to me. Th service team in the hotel was very professional and nice. The hotel is in general well situated. However some of my guests complained that the rooms were very small. And in some plumbing did not work and they had to change rooms.
Stayed 4 nights in May 2023
Response from Marion - Front Office Manager on 29 Jul 2023
Dear Pablo, Thank you for taking the time to give us your feedback. We are delighted that our establishment and our teams were able to live up to your expectations. Concerning the debit of your credit card, when you made your reservation, you chose an advantageous rate but with a more restricted cancellation policy. In fact, you had until 15 days before your arrival to modify or cancel. In accordance with our establishment's terms and conditions of sale, your credit card was debited within this time frame. We also offer other types of tariffs enabling you to pay for your stay directly on arrival at the hotel. I wish your experience could have been better, but it's feedback like this that allows us to learn and improve. If you give us a chance to regain your trust, I can assure you that we will do our best to provide the exceptional hotel experience that so many of our guests enjoy.Sincerely, Marion - Front Office Manager