Exterior

Reviews of Sirayane Boutique Hotel and Spa

5 out of 5
Sirayane Boutique Hotel and Spa
KM 8 Route D'amezmiz, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 294 out of 423 reviews" "
Rating 8 - Good. 98 out of 423 reviews" "
Rating 6 - Okay. 18 out of 423 reviews" "
Rating 4 - Poor. 12 out of 423 reviews" "
Rating 2 - Terrible. 1 out of 423 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

SCOTT ALEXANDER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The room came with a private pool that was cleaned and made ready on demand. Beautiful layout and all the facilities you need. Food and cocktails excellent and very friendly and helpful staff. Nothing was too much trouble and service was perfect.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Nov 2023

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

6/10 Okay

Shamim

Liked: Staff & service
More of a 4 star, when we first arrived our room was full of mosquitoes. This does not help when you have children. The toilet had troubles with the flush. They would not provide us a different room even though we had these concerns.You are far from the centre and have to get the bigger taxi to travel. But other than that the staff are really kind, expecially dining staff. Food is superb.
Stayed 5 nights in Aug 2023

10/10 Excellent

Jannet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall.
Stayed 7 nights in Jan 2023

6/10 Okay

Dmitriy, Atlanta

Travelled with partner
Liked: Staff & service, amenities
The hotel was nice but it was under renovation and there was dirt and construction workers everywhere. It's 20-25 mins from the city center, the map showed a completely wrong location on the map because the address is the name of a long highway and it showed it 3x closer to the center than it really was. Bad sound isolation, our neighbors were constantly playing loud music that you could clearly hear through the walls. They put a cover over our private pool every night and the lights around the pool did not work at all so we could not use the pool area at night. In general I would say the experience was disappointing given the price of the room. The bed consisted of two beds shoved together so my partner was constantly falling into the hole between the beds and we tried moving the nightstands to fix it but that didn't help. Positives are that the room was very large, that's about it.

10/10 Excellent

Andrew and Pouneh, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful stay. Excellent service, great food at good value, shuttle bus to Medina. Lovely staff!

6/10 Okay

jesus, cali

Travelled with family
Liked: Staff & service
Luce feo, aire malo y sector terrible
Stayed 2 nights in Aug 2022

10/10 Excellent

Nawal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Lovely staff!
Stayed 2 nights in Jul 2022

6/10 Okay

Maria

Stayed 4 nights in Jul 2022

10/10 Excellent

Abiola Simbiat Olubunmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Anoop

Stayed 7 nights in Apr 2022

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel on the outskirts of Marrakech, free shuttle into the centre but could do with more times as not always at the best times. Only ate at hotel once which was lovely but not much atmosphere in the restaurant. Could do with a better ambience and maybe table cloths and live music?
Stayed 5 nights in Feb 2020

10/10 Excellent

.abbey.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sirayane Boutique Hotel is an amazing hotel. I will definitely recommend it . The staff are ready to help as much as possible. It is a cosy hotel that feels like home away from home. The location is perfect and they have free shuttle to take guests into town. Also they can arrange pick up service from the airport at a reasonable cost. The restaurant have good food at affordable prices. I can't fault the hotel in any way. If ever am back to Marrakech, It will definitely be my choice. It met all my needs as a first timer in Marrakech. its simply the best romantic getaway for the discerning couple. good value for money.
Stayed 3 nights in Jan 2020
Response from Sales Manager on 4 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Sales Manager on 8 Jan 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Shah, Atlanta, GA

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Excellent property as such - outside of the hustle and bustle that is Marrakech. The front desk was helpful for most part (bar one occasion when they made a serious error). The rooms were clean, the design was good. What they seriously lacked was quality of the materials in the bathroom and ridiculously for 2 nights we had major issues with the shower. Once where we actually had the water stop on us through the shower head (which led us to use the wash basin to clean) and the second time when the water would just not stop. The plumber was absolutely incompetent and the ability of the management to provide service extremely poor. Really APPALLED! Other that that, the breakfast and the dinner we had in the hotel were both wonderful. Would we recommend? with EXTREME CAUTION... would we return to this property after the bathroom fiasco? Well, perhaps if the management had taken care of our problem??????
Stayed 3 nights in Nov 2019
Response from ADIL CHANTAR on 4 Dec 2019
Dear Guest, thank you for your very good comments on our hotel, restaurant and staff. I remember you perfectly, because I personally came to see the problem of your shower with our technician and it worked very well. The second day, when we came back, we realized that the problem was that you did not know how to use your bathtub mixer. We showed you that to use the shower, you just had to turn the knob of the inverter and it worked. We did the demonstration and you told us, I'm sorry, I did not know. So, I am really surprised by your comment, knowing that there was no problem really with the shower but a misunderstanding on your part as to use your shower. We are sorry for this inconvenience and in the future we will make sure, during your next stay with us, to explain how to use this type of mixer. Again, thank you for your good comments and we hope to welcoming you again very soon. best regards, Adil Chantar, General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Sales Manager on 2 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and heated pool area.Nice Gardens food was Ok
Stayed 2 nights in Nov 2019
Response from Sales Manager on 5 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful. Fantastic room and private swimming pool. Excellent food in the restaurant. Good breakfasts. A bit of maintenance required on plug sockets.
Stayed 3 nights in Oct 2019
Response from Sales Manager on 5 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was not the rating it is given . Whilst staff were very good and fòod was fine it was very tried and in need of renovation in parts and a significant spruce up.
Stayed 3 nights in Aug 2019

10/10 Excellent

Hanaa, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property, very well maintained, the place had a sense of exclusivity. The staff and service made the stay even more special. Ibrahim went out of his way to please and make time for us. The breakfast was of a high standard (this hotel doesn’t do mass produce breakfast, it is simple but excellent quality). I enjoyed my stay and can’t wait to return!
Stayed 3 nights in Aug 2019
Response from Sales Manger on 2 Sept 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The best thing about this hotel was the friendlyness of the staff they were definitely 5 star. But the rest of the hotel was no more than a 4 star. Staff cleaned the rooms every day but it was not a good standard. Breakfast was great lots of choice. Location of the hotel was ok as there was a free shuttle which took you to the Médina. Night time in the hotel was very quiet, best to go out if you want to have a great night .
Stayed 5 nights in Aug 2019

10/10 Excellent

K

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Sales Manager on 14 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
No wifi
Wifi hardly ever worked. Not what was advertised. I would never stay here again.
Stayed 3 nights in Jul 2019
Response from Mehdi BENNANI on 18 Jul 2019
Dear Guest, i remember you very well.After your complain about the wifi, our technical staff came and fixed it for you but you wanted to download movies and our wifi will not allow you to download movies, it is only for emails and social media. We suggested you a private wifi with an extra charge but you refused. So we are sorry that we did not meet your expectation for the free wifi. best regards,

10/10 Excellent

Rennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from sales Manager on 5 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and peaceful. A bit far From Marrakech médina but that’s what we chose to do and they do have shuttles to get to Marrakech. If there was a downside to the this hotel I would say the food was really not great. Good diversity between international and local food but really not good enough. Moroccan food is quite delicious and delicate and really it was not giving justice to it. Too greasy too heavy. Really need to work on that part.
Stayed 2 nights in May 2019
Response from Sales Manager on 4 Jun 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Sales Manager on 4 Jun 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Outdated, far from the city, expensive poor quality food
Stayed 7 nights in Apr 2019
Response from Sales Manager on 22 May 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a quiet but convenient setting to the centre. Staff so friendly and attentive, lovely heated pool, food was excellent and lots of choice. My partners second visit and can see why she wanted to go back and we will definitely be again!
Stayed 3 nights in Apr 2019
Response from Sales Manager on 25 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

AnasurRahman, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely stunning, extremely clean and tidy. The private pool was fantastic and the kids made the most of it
Stayed 7 nights in Apr 2019
Response from Sales Manager on 25 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from sales Manager on 24 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Sales Manager on 24 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Peace and calm---- high quality of food,poor standard of Breakfasts Distance from centre of Marrakech lack of taxis localy
Stayed 8 nights in Mar 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay with friends Our first visit Great place, really quiet & relaxing
Stayed 7 nights in Mar 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel here in marrekesh .. intimate , a bit modern and the staff is so personal and caring
Stayed 5 nights in Mar 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like anything, it was grubby, tired and dirty
Stayed 5 nights in Feb 2019
Response from Sales Manager on 2 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Sirayane! We wanted a few days in the sun to relax and we got exactly that. The hotel is beautiful and feels a world away from busy life. The staff are very helpful and remember little details which is great. The pool area is stunning and great for passing some hours sunbathing! The shuttle into town is very useful and the hotel also arranged a great day trip to the Atlas Mountains for us. We had a fab experience in the spa with excellent massages. We will be returning!
Stayed 4 nights in Feb 2019
Response from Sales Manager on 19 Feb 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just outside of Marrakesh with a frequent free transfer bus into the city. Nice pool area to relax when not walking around town.
Stayed 7 nights in Jan 2019

10/10 Excellent

Umair, Chicago, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife found the Sirayane and after my stay, I believe she made an optimal decision. The hotel is well staffed by highly professional and capable staff members, is efficient in its operations, and offered us help when Air France misplaced our luggage for several days. The food each morning (we had brunch service) was delicious and memorable. Moreover, the property itself blends traditional Berber architecture with modern design elements from some wonderful architects. Our room was very comfortable and the hotel provided all the amenities that we expected / desired. The one challenge is the lack of proximity to the core Marrakech city center - the hotel provides convenient shuttles or can coordinate a private taxi (as we did a few times) so it does mitigate some of the challenge. That said, the property itself deserves some "soaking in" and I wish we had spent more time simply relaxing on the property. One final point is that the owner and founder, Mahdi, is a very friendly individual, personally introduced himself, and ensured that our stay was memorable. That is the type of service and character that I appreciate in a hotel and thus, I look forward to my next stay when visiting Marrakech.
Stayed 3 nights in Dec 2018
Response from Sales Manager on 12 Feb 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay at this place
Incredibly welcoming staff and amazing service Everyone is super friendly including their owner! They upgraded our room to a suite which was awesome
Stayed 1 night in Dec 2018
Response from Sales Manager on 3 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a boutique hotel of the highest standard. Having your beds turned to face the sun when you came back to sunbathe after lunch was a really impressive touch.
Stayed 7 nights in Dec 2018
Response from Sales Manager on 31 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant relaxing hotel, with great staff and service.
Stayed 7 nights in Dec 2018
Response from Sales Manager on 31 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and friendly staff, room impeccably clean with beautiful view of the Atlas Mountains, stunning decor.
Stayed 1 night in Dec 2018
Response from Sales Manager on 4 Dec 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Hopden32, London

Liked: Room comfort
Fabulous hotel. Extremely tranquil, great customer service and exceptionally good value for money. We would definitely return.
Stayed 3 nights in Oct 2018
Response from Sales Manager on 22 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great staff. A real oasis just outside the city.
Stayed 7 nights in Oct 2018
Response from Sales Manager on 22 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jo, UK

Liked: Staff & service
Lovely friendly hotel with excellent and very amenable staff and facilities. The regular free shuttle bus is so convenient to get into the Médina.
Stayed 3 nights in Oct 2018
Response from Sale Manager on 22 Nov 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!