Has the Selman the potential to be a world class hotel, yes absolutely. Is it there yet, no. I would like to compliment ms Oumalaz who served us at their Assyl Restaurant. She was world class (and she will probably be nabbed by a competitor very soon), Sara who made marvellous omelettes at breakfast and Fatima at breakfast did provide us with a great service.
I like the interior. The ambiance is great, the selection feels truly authentic maroccan. So what is missing? The service and the attentiveness of the staff. A few examples:
We got there around check in at 15:00 and the room wasn’t ready. We waited for 35 min before we were told they couldn’t get us another room or when our room would be ready (In the end we did get our room 90 min after official check in time). We were recommended to sit in the lobby and wait, or catch lunch at their Pavillion. Getting the right level of service wasn’t easy. We didn’t get our drinks until 15 min into our meal. The napkins came at the end of our meal and they charged us 80 USD/person for the meal. The pool area is maybe a bit simple for a hotel at this level in terms of staff and interior and doesn’t carry the attention to detail as I come to expect from hotels at these level. Almost all seats on the sunny side had used towels and not cleaned up from the prior guests so essentially all free seats, some 20 of them were not cl