2 indoor pools, 2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Savoy Le Grand Hotel

5 out of 5
Savoy Le Grand Hotel
Avenue de la Menara, Marrakech

Reviews

8.0

Very good

Rating 10 - Excellent. 461 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 66 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Marjan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I had a fight with the Concierge who was more focused in selling tours than helping hotel guests. The television kept turning off but they immediately gave us a new one. The water temperature kept switching from hot to cold and vice versa. There is a spa at the hotel but if you just want to use the jacuzzi you have to pay 25 euros. The hotel is beautiful but overall it is not worth the price and there is a lot to be desired. They have an excellent breakfast buffet however.
Stayed 2 nights in Mar 2024

8/10 Good

Agbeko

Stayed 1 night in Mar 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 4 nights in Mar 2024

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall clean, Servers are all friendly its the front desk that could use some work. Never heard of a hotel that will not let you bring your own food or beverages in the room you paid for, instead they stop you at door and try to make you pay for their overpriced menu. You will constantly be watched like you are breaking rules. Also they will check for marriage and try to make you pay for another room.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 4 Apr 2024
Dear Nicholas,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us. Please be informed that we do provide room service 24hours and outlets are open until 23:00hrs offering varieties of cuisines throughout the day. We do not allow outside drinks or foods due to hygiene issue, each hotel has it’s own policies but it is general practice in 5 stars hotels around the world. Regards to marriage certificate, it is obligatory for Moroccan nationality holders only and this is applicable for all hotels in the country.Please accept our sincere apologize for any inconvenience you experienced. We look forward to host you in our sunny hotel again and smoothen the perceived impression.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel located outside of Marrakesh but within walking distance of centre. Lovely pools and decor. Staff were always courteous.
Stayed 4 nights in Feb 2024

10/10 Excellent

Farnaz

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear Valued Guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as described. The service was amazing, the room clean and bigger than expected. The boys loved the choice of 6 pools. Obviously the outdoor ones were pretty cold but it’s February, and the indoor ones were great. The choice of restaurants and poolside menu were great and overall very good value for money - some welcome winter sun and a great half term option.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 17 Feb 2024
Dear Valued Guest,Thank you a great deal for picking the time and posting such a wonderful 5 star review on your vacation here with us at the Savoy Le Grand Hotel Marrakech, we would like to take this opportunity and thank you for the immense abundance of warm comments concerning the facilities and services of the property as well as the proficiency, hard work and welcoming attitude of our staff members, we are always at your service to provide you an exclusive treatment and guarantee you a most memorable vacation with an impulse to become our regular guest forever after. We are extremely delighted you truly enjoyed your holidays, which indicates the fact that all our efforts are fruitful. We look forward to welcoming you back to Savoy Le Grand Hotel Marrakech.

10/10 Excellent

Raihan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Jan 2024
Response from Hotel Management on 17 Feb 2024
Dear Valued Guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Faty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. We thank you for taking the time to rate and apologize for any inconvenience you experienced.We hope to host you in our sunny hotel again and smoothen the perceived impression.Yours sincerely,

10/10 Excellent

Shuhel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Management on 25 Jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.Sincerely Yours,

6/10 Okay

Verified traveller

Disliked: Staff & service
the standard of this hotel is around a 3/4 star not a 5 star.
Stayed 7 nights in Dec 2023
Response from Hotel Management on 11 Jan 2024
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us, please accept our sincere apologize for any inconvenience you experienced. We hope to host you in our sunny hotel again and smoothen the perceived impression.

4/10 Poor

Sonny

Stayed 3 nights in Dec 2023
Response from Hotel Management on 11 Jan 2024
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us, please accept our sincere apologize for any inconvenience you experienced. We hope to host you in our sunny hotel again and smoothen the perceived impression.

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 5 Jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

8/10 Good

Amir

Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

8/10 Good

Dr Poorwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on 5 Jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

10/10 Excellent

Khayyam

Stayed 5 nights in Dec 2023
Response from Hotel Management on 11 Jan 2024
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Customer Service
Wifi didn't work, no A/C and took over 2 hrs for room service.
Stayed 1 night in Dec 2023
Response from Hotel Management on 5 Jan 2024
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.We express regret that you did not fully enjoy your stay with us, please accept our sincere apologize for any inconvenience you experienced. We hope to host you in our sunny hotel again and smoothen the perceived impression.

2/10 Terrible

Florent

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel and breakfast ok. Front desk and booking BAD
Bad reservation system : BOTH our separate bookings were made past midnight (my collegue and myself) and after confirmation, it appeared BOTH were booked for the following night. At the front desk, we had to buy our nights again, and no refund were given by the hotel for the ones we lost. It was pretty clear we were not responsible for this post-midnight booking mess. But the hotel redused A refund for a night we didnt use. Honestly, we book at least 70 to 100 nights per year on hotel.com . This never happen, and obviously the issue could have been solved differently by both hotels.com, and the Savoy hotel, which i would have expected a way better service and compensation, Disappointing hotel. Otherwise, rooms are ok. Breakfast is great. Problem solving reaction from desk and booking team: as bad as it can be. Nope. I wont recommend going there for that matter.
Stayed 1 night in Nov 2023
Response from Khaled on 10 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. we sincerely apologise for any inconvenience caused and If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

8/10 Good

Hamid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Lots of amenities. A very good Breakfast included. The staff were very friendly. Tourist map of Marrakesh on arrival would help.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 5 Dec 2023
Dear Valued Guest,I would like to personally thank you for the uplifting review. We are delighted to know that you had such an amazing holiday here in our sunny Hotel.We try our best to cater the needs of each guest and it seems this effort has paid off in creating a magnificent experience during your vacation. We are impatiently looking forward to hosting you again, here at Savoy Le Grand Hotel Marrakech.

6/10 Okay

Agustina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the property very much. The hotel is nice. What I didn't like was that we had a friend accompanying us that was treated very disrespectfully. Staff was constantly checking on him as if he was doing something bad, which was not the case, and it made us all feel extremely uncomfortable. This constant checking was disrespectful for me too.
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Dec 2023
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.However, it came to our focus that you remained concerned about our security, please be informed that our guests’ concerns are of paramount importance for us at all times, therefore the pinpointed matters will be investigated by all concerned in order to avoid the same in the future. We hope to host you in our sunny hotel again and smoothen the perceived impression.

8/10 Good

betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were very nice, mall was convenient, breakfast was good. Bartender/ manager was rude as hell
Stayed 2 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.Please accept our apologies for the inconvenience caused at the bar during your stay in Savoy Le Grand Hotel Marrakech. Rest assured that your remarks were being shared to our teams to review our service procedures to avoid the same in the future. once again, I thank you for taking the time to write and apologize for any inconvenience you experienced.We hope to host you in our sunny hotel again and smoothen the perceived impression.

10/10 Excellent

Adedamola

Travelled with family and small children
Liked: Cleanliness
Its was a good experience
Stayed 3 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

6/10 Okay

Alain

Business traveller
Liked: Cleanliness, staff & service
The hotel lacks this warm Moroccan feeling and atmosphere. The room was comfortable but very bland.
Stayed 1 night in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. , Appreciate your comments about the Moroccan atmosphere, well noted your points for future enhancements. We are impatiently looking forward to hosting you again.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are amazing!! Service was excellent. Enjoyed the breakfast buffet. Quick access to the mall.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Management on 28 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. We thank you for taking the time to rate and apologize for any inconvenience you experienced.We hope to host you in our sunny hotel again and smoothen the perceived impression.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
just okay
the hotel is in a great location and the staff are brilliant and very helpful. but the room wasnt how it appeared in the image on hotel.com, and when we did get our room it had to be changed due to faulty things in the room and a bad smell.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 26 Nov 2023
Dear Valued Guest,We do appreciate that you found the time to post your holiday experience and impressions. We are glad to discover that overall you enjoyed your stay with us and very much appreciate your kind comments regarding our staff members. It came to our focus that you remained concerned about a few issues, regarding the room condition outline, please be informed that our property enhancement project is gradually ongoing and is aimed at updating the necessary hotel areas to be able to surround our precious guests with the supreme comfort and luxury.We look forward to welcoming you back to Savoy Le Grand Hotel Marrakech very soon and hope you will find a second home here.

8/10 Good

Saheedat

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel and facilities, conveniently located next to Menara Mall and restaurants. Room service was at times patchy, had to wait , ringing multiple times for towels , housekeeping had forgotten to replace. `Delayed us getting ready for a wedding event.
Stayed 5 nights in Oct 2023
Response from Hotel Management on 26 Nov 2023
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.However, it came to our focus that you remained concerned about a few issues, please be informed that our guests’ concerns are of paramount importance for us at all times, therefore the pinpointed matters will be investigated by all concerned in order to avoid the same in the future. We hope to host you in our sunny hotel again and smoothen the perceived impression.

4/10 Poor

Idiat

Liked: Staff & service
Disliked: Cleanliness
There wasn’t much grandness to the part of the hotel I stayed. Even after changing rooms, the room I eventually got had a very terrible smell. Sonia was excellent in getting me a good room, but, with all her efforts, I still got a smelly room, even though it was clean. Ventilation was poor.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 26 Nov 2023
Dear Valued Guest,Thank you very much for taking the opportunity and sharing your valuable feedback on your recent holiday here with us at the Savoy Le Grand Hotel Marrakech.However, it came to our focus that you remained concerned about a smell issue in the room, please be informed that our guests’ concerns are of paramount importance for us at all times, therefore the pinpointed matters will be investigated by all concerned in order to avoid the same in the future. We hope to host you in our sunny hotel again and smoothen the perceived impression.

8/10 Good

Janine, union

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Dec 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable family stay
Amazing facilities within the hotel. Great family stay. Absolutely enjoyed our time there. Brilliant location too.
Stayed 7 nights in Oct 2023
Response from Hotel Management on 3 Dec 2023
Dear Valued Guest,Many thanks that you managed to find the time to post such a wonderful review on your recent vacation spent here. We are being extremely delighted with your cordial comments concerning our amazing facilities. We do appreciate your kind words, needless to mention our both staff and management teams apply maximum effort to guarantee our esteemed guests an utmost care and highest possible level of satisfaction throughout the entire stay. It was a pleasure to have you with us and we would be delighted to welcome you back to the Savoy Le Grand Hotel Marrakech.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This is a really nice hotel with a great pool area and a wonderful breakfast. The rooms were clean and confortable. The restaurants have a good selection of food and drinks.
Stayed 4 nights in Sep 2023
Response from Hotel Management on 3 Dec 2023
Dear Valued Guest,I would like to personally thank you for the uplifting review. We are delighted to know that you had such an amazing holiday here in our sunny Hotel.We try our best to cater the needs of each guest and it seems this effort has paid off in creating a magnificent experience during your vacation. We are impatiently looking forward to hosting you again, here at Savoy Le Grand Hotel Marrakech.

10/10 Excellent

Iqra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 26 Nov 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

10/10 Excellent

Tzachi, qiryat byalik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Oct 2023
Response from Hotel Management on 3 Dec 2023
Dear Valuable guest,Greetings from sunny the Savoy Le Grand Hotel Marrakech! We are more than grateful for your valuable rating on your sunny holiday at Savoy Le Grand Hotel Marrakech. Vacation impressions of our esteemed guests are always of high importance to us. We are impatiently looking forward to hosting you again.

6/10 Okay

Salma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has an excellent location but they need to improve the food service
Stayed 3 nights in Sep 2023

2/10 Terrible

monica

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I was extremely disappointed. The first night I was in a really old room and honestly it felt like there was bed bugs. I was moved to a more modern room the next day but then the day after nobody came to clean the room until 10 pm. The staff is very hit or miss. There is a lack of leadership and organization. DO NOT go to the spa. It was not clean and the staff was extremely rude.
Stayed 3 nights in Sep 2023

8/10 Good

RASHEQ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not given anything of VIP access
Stayed 2 nights in Sep 2023

10/10 Excellent

Amale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Sep 2023

4/10 Poor

Matthew

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Safaa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this Hotel, you really get what you pay for
Stayed 3 nights in Sep 2023

6/10 Okay

James

Liked: Property conditions & facilities
Our room smelt of cigarettes.
Stayed 1 night in Sep 2023

10/10 Excellent

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Aug 2023

2/10 Terrible

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Fatima (Guest relations)was fantastic. 5 star rating. Just started working here. Assim was very helpful. Door staff was friendly. Breakfast staff was nice. Room cleaners very good. Made my birthday special. Reception was terrible. I bought a pool view room. They downgraded me to the other side so was facing the garden. We complained and asked for a dinner meal voucher. We was told no. 30 minutes later, we was told the room I paid for I could have it. By that time we had unpacked and was not moving room. Management and reception staff this is not how you deal with clients. I fly to 20 countries a year, so I’m often in hotels. Then when we checked out, the reception argued about our late check out status when part of Expedia we had it and it was supposed to be on our booking. Then to be allowed to leave the hotel, they have to give you a card. Our we in a prison?! Also, whilst in the lobby. A Z list football team stands where I am then I was told to move so they could take a photo. There was staff members that did a good job but overall service was poor from front desk and management regarding what we was entitled to with Expedia benefits. My room was downgraded instead of upgraded so that and bad service from reception and management is the reason for the poor rating.
Stayed 5 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great 4 days at Savoy Le Grand Hotel.
Stayed 4 nights in Aug 2023

10/10 Excellent

abdelmajid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really likes this hotel. Nicely located and very convenient. I had a great time with the staff members: Hamza was very helpful during breakfast, Imad the tea guy was extremely funny and cool. I highly recommend this hotel to my fellow American if you decided to go there. 🇲🇦🇺🇸
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent but wouldn’t return
Checkin process was smooth and the hotel staff was extremely welcoming and hospitable. The buffet gets hectic 2 hours after start so highly advise you arrive early. They have a nice indoor people that is quiet. Overall, okay but have some room or opportunity to improve. For example, cups and plates at breakfast had a stinky smell even though they were supposedly brand clean. The staff at night is not equipped to handle first aid cases nor do they handle escalations well, they also flagged us as having 1 individual when we clearly checked in as a family (error on their records and they were apologetic).
Stayed 4 nights in Jul 2023