- Disliked: Staff & service, amenities, property conditions & facilities
No WiFi in the bedrooms. Not a five star hotel. When you request for anything you don’t get it. Towels was a scarcity in a five star hotel. Customer service was very bad. They charge you to use the jacuzzi in the spa room when you go for a massage. Expedia gave us a 10% discount to use the spa, it took the spa receptionist who was a man 30 mins to check that we were entitled to the deal after calling about five different people on his phone.