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Reviews of Riad Nesma Suites & SPA

3 out of 5
Riad Nesma Suites & SPA
128 Riad Zitoune Lakdim Medina, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 99 reviews" "
Rating 8 - Good. 27 out of 99 reviews" "
Rating 6 - Okay. 4 out of 99 reviews" "
Rating 4 - Poor. 2 out of 99 reviews" "
Rating 2 - Terrible. 1 out of 99 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff go above and beyond for guests. It was my husband's 60th Birthday and they had made a wonderful cake for him. Room was wonderful, bed so comfortable and jacuzzi bath great. Roof terrace facilities are brilliant and so relaxing. Breakfast is lovely quality. Excellent location close to El Badia and Bahia palaces as well as the souks. Hammam and massage is also available and is well worth having. Highly recommended to all.
Stayed 1 night in Feb 2023

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing
It was terrific, and the staff was accommodating and sweet. I highly recommend this place. The complimentary breakfast is delicious, and the riad location is close to the main road and walkable to the big square market.
Stayed 2 nights in Dec 2022

10/10 Excellent

jose, Waterville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Riad in the medina and close to the gate. Staff was very attentive.
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The room was clean and nice staff was nice but I’m only say it was terrible but the one reason I booked this riad was for the pool and jacuzzi and it was not working
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very pleasant and helpful staff. Very nice breakfast.
Stayed 2 nights in Mar 2020

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property in convenient location.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

4/10 Poor

Annie, Vancouver Canada

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was clean and quaint, rooms very small, staff unattentive and hard to find. No refrigerator, no restaurant or bar on site. Food is pre-ordered and brought in so mistakes are often made and cannot be corrected.
Stayed 1 night in Jun 2019
Response from Karim on 21 Aug 2019
Dear , we would like to thank you for choosing to stay at the establishement of Riad Nesma . We would like to inform you that the establishement Staff are always at the service of Our clients , in order to make our Clients happy , and satisfied , comfortable. Hence, our resturant is always , for serving dinner , or lunch .Looking forward to welcome you again , in order to rectify all this . Best Regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
When you make a request at the reception it's always "yes" , i made 3 requests and none of them were done. Definitely NOT a 3 star hotel.
Stayed 1 night in Jun 2019

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mixed Bag
The hotel itself is a welcoming oasis. The street outside is part of the Medina and chaotic with motor scooters, bicyclists, etc. if you know what you are doing it’s easy to find but the first Day there can be a lot of confusion telling a taxi where to drop you off. The hotel is beautiful and has excellent service and a mini- spa on the basement level.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is gold, its in the heart of the market area and 2 minutes walking distance from Jemaa el-Fnaa. The breakfast was amazing and the staff is beyond helpful, they gave us a map and walked us through the main attractions.
Stayed 2 nights in Nov 2018

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad!!
Customer service is superior, and location is excellent, centrally located. Within walking distance to the main square and many other attractions. Staff are courteous and professional. Breakfast is delicious, an experience in itself. Beds were comfortable. Our room was next to the street, and at times the noise from people walking by was loud, however, we were so tired from daily activities, that we slept through it. I recommend this Riad, we enjoyed it. We would definitely go back.
Stayed 3 nights in Nov 2018

8/10 Good

j, uk

Liked: Cleanliness, staff & service, room comfort
Nice hotel, excellent food, very friendly.
A welcome relief from the madness of the Medina. Staff excellent, superb breakfast, beautiful riad. The one downfall for us is as the room where we stayed (108), there was a constant smell of urinals. We pointed this out and they did have a look at it but the issue wasn’t resolved. Otherwise would I recommend it- yes but not that room!!
Stayed 5 nights in Oct 2018

10/10 Excellent

Sergio, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very pleasant and helpful. Very warm atmosphere.
Stayed 5 nights in Aug 2018
Response from Riad Nesma Customer Relations Service on 7 Sept 2018
Dear Sergio, We thank you very much for such a great review of our property. It will be a great pleasure for us to welcome you again in Riad Nesma, on your next visit to Marrakech. Best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such great hospitality and service. Our flight leaving Morocco ended up getting canceled and the Riad was more than willing and happy to accommodate us and help us in any way we needed. Plus their massage and facial was amazing and they have delicious breakfast! Thank you so much for everything!
Stayed 1 night in Jun 2018
Response from Riad Nesma Customer Relations Service on 20 Jun 2018
Dear Guest, We thank you for choosing our Riad Nesma to spend your vacation in Marrakech. It is a delight for us to have had you maong our guests and we are thrilled to know that our service was up to your expectations. You found our spa treatments amazing, breakfast delicious and staff members helpful and happily responding to your requests. A special thanks to you from us for such a great review! Looking forward to see you again when you visit Morocco. Best wishes from sunny Marrakech!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful riad in a great location
This riad was like an oasis of calm and comfort as you stepped inside from the hot and frenetic streets of Marrakech. The staff were welcoming and friendly. The hotel itself is beautifully appointed as were the rooms. Only negative was breakfast on the rooftop terrace where your food was swarmed by bees. Advice is to have it inside. There are many raids in Marrakech but definitely recommend for convenience to taxi transport, ease of walking to the main square and quality of accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
Excellent service in this beautiful Riad that is so well placed for exploring the Medina. Such a comfy bed, and helpful friendly staff. For the money, an excellent choice.
Response from Riad Nesma Services on 28 May 2018
Cher Client, Nous vous remercions d'avoir partagé votre expérience dans le Riad Nesma. C'est avec un grand plaisir que nous apprenons que vous ayez apprécié votre séjour. Nous serons très ravis de vous accueillir de nouveau dans votre Riad. Meilleures salutations,

10/10 Excellent

Heather, Penarth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moroccan hideaway
Excellent Riad in ideal location, with friendly and helpful staff.
Response from Riad Nesma Services on 22 May 2018
Dear Guest, We thank you for reviewing our property Riad Nesma. We are thrilled to know that you enjoyed your stay in our Riad. We will be very happy to welcome you again on your next visit! Best regards,

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Riad Nesma Services on 22 May 2018
Dear Guest, We are thrilled to know that you enjoyed your stay in our Riad. We will be very happy to welcome you again! Best regards,

8/10 Good

Jan, West Linn, OR, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location in Medina
The entire medina is overwhelming. There's so much going on that it's hard to focus on anything. The Jemaa el Fna is a must - both in the daytime and at night. You may not like it, but it's definitely worth a visit. In the souks, there were so many vendors demanding our attention that we gave up even trying to shop. The historical buildings are spectacular. Very well maintained.

10/10 Excellent

Margrit, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic friendly clean place. Go there! I can only recommend.

10/10 Excellent

Tony, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
This was our favorite Riad in Marrakesh (out of 3).
Response from Riad Nesma Services on 22 May 2018
Dear Guest, We thank you for reviewing our property Riad Nesma. It is a delight to know that you enjoyed your stay with us. We will be very happy to welcome you again soon! Best wishes from sunny Marrakech,

10/10 Excellent

Glenn, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassle free great Riad
Great Riad with excellent support and help from staff. Great breakfast and laundry service. Great locationand easy to get everywhere. Suggest as we did that you arrange pick with hotel when arriving, nice vehicle and no hassles from taxi drivers/bogus guides.Have riad arrange your tours as it is much easier. Highly recommend this Riad

8/10 Good

Jayjay, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came in very late to the airport
Around 12:30 am. I ordered their service to pick me up at the airport. I had to search a bit for their driver, but he was there waiting. The room was clean and close to the check in desk. The staff was very nice and helpful. Breakfast on the rooftop of a warm type cereal, coffee, cream sugar, egg, breads and jams along with fresh orange juice was so nice. Location is great, very close to Djemma Fna. I was appreciative of their service. Solo female traveler, felt very safe.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location in Old Town
The staff was incredible. The entire time they were there to help make our experience in Marrakesh better. The room was small but clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, lovely people!!!

10/10 Excellent

Joanne, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the City
Wonderful riad with a great breakfast, lovely room, excellent air-conditioner and cable TV. The staff were so helpful, friendly and funny....their warmth and kindness will not be forgotten. Stepping in from the street with all its hectic activity, this lovely riad brings an air of calmness and serenity and breakfast on the rooftop deck was delightful. Then in the evening, watching the sun set and the moon rise as the call to prayer resounds throughout the city....magical.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good priced in Medina Staff very helpfull
The staff make you feel at home they are helpful. Also met the owner gain very helpfull

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to souks
The location is very central to the medina, the staff very friendly and helpful as well. My only complaint is that our room was on the outer wall of the building so we heard the alley traffic at night. It wasn't loud enough to keep us awake though. The roof-top retreat was very pretty as well.

10/10 Excellent

Kate, Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Riad with Impeccable Staff
Riad Nesma is a retreat from the craziness of Marrakesh and it is in a very convenient location. It is clean and quiet and comfortable and charming. The rooms are a on the dark side, so ask for a reading lamp if you want to read at night - or see to put on your make-up. Breakfast on the roof, served by the sweet waitress, is lovely. The best part of the riad is the staff. They couldn't be nicer or more helpful and they speak several languages. We loved Said especially and wished we could have brought him home with us!

10/10 Excellent

Margaret, Great Britain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
An excellent Riad in every way. It is located near to the main square and souks. Staff speak excellent French and English and are exeedingly helpful and friendly. We stayed for four nights in beautiful, spacious accommodation kept immaculately clean by the hard working ladies. Delicious and plentiful breakfast is served on the lovely terrace which affords marvelous views of the city. We ate several times in the evening and enjoyed delicious Morrocan dishes at a very reasonable 15 euros. When I arranged this trip all my emails were answered promptly and the transport from the airport arranged by Mohammed worked like a dream.Thanks to the staff and beautiful building we enjoyed a most wonderful stay in Marrakesh and would encourage anyone to stay at Riad Nesma. We certainly hope to return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience-Great Location
We had a wonderful experience staying at this Riad. The staff was so nice and very helpful. The location is amazing. It was centrally located to all of the attractions and just a 5 minute walk to the main square. We always felt very safe. We had a wonderful time and I would highly recommend it.

10/10 Excellent

BurleyWebbs, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Riad Nesma
We had 4 days at Riad Nesma - family of 4 with 2 young teenagers. The location was ideal and the room very comfortable and clean with a good bathroom. The staff were very friendly and helpful and the Jacuzzi on the roof terrace was a nice surprise. Highly recommended.

10/10 Excellent

Pam, Northwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little haven in crazy Marrakech
Hotel is small but very clean, reasonable sized rooms, basic but everything you need. The staff are extremely helpful and friendly, nothing is too much trouble. Breakfast on the rooftop is pleasant. It was a pleasure to get through the door into the haven of the hotel after a day in the craziness of Marrakech.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Riad
The riad was not only beautiful and in the perfect location, but the staff was extremely helpful, personable, and friendly. Our stay here was amazing, and if/when I come back to Marrakech, I will again want to stay here.

10/10 Excellent

Ken, Bowmanville, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel in North Africa
I spent three incrdible days at the Riad Nesma after reading many glowing reviews on the internet. The location was incredible in the center of town and close to all the sights and sounds of Morocco. The staff is very friendly and goes the extra mile to make things confortable for you. The romos are very large, clean and comfortable. t. This is one of the best places I have ever stayed at and considering it is a Budget level place you certainly get a great deal of value for your money.

10/10 Excellent

Sophia & Robert, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad with lovely staff
We stayed in Riad Nesma for 4 nights and it was lovely! The staff are so friendly and helpful. It is also very close to Djemma El-Fna. The breakfast is also great! The air conditioning in the room was also great after spending a whole day out in almost 40C! The Riad is also quiet, which is perfect after being immersed in the hustle and bustle of Marrakesh all day. There is also a fruit market just outside, which we liked. Overall, a great Riad and we'd definitely return if we go back to Marrakesh! Thank you Riad Nesma.

10/10 Excellent

Younes, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied !
Very nice Hotel !! completely satisified..Recommend @ 100 %

10/10 Excellent

Kirsty, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & stylish Riad with perfect location!
Clean, comfortable & stylish Riad with excellent & attentive staff & perfect location to visit the main attractions. Would definately stay here again & would recommend to others whole heartedly. Great value Riad.

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location
My husband and I spent 5 nights at the Riad Nesma, and we enjoyed our stay there tremendously - it is very close to all the sights in the medina, the staff was very friendly, and the freshly squeezed orange juice you had to start your breakfast off with was delicious - furthermore the staff served you a nice pot of mint tea whenever you felt like it - also a real treat. Considering that it is categorized as a budget riad, you get really good value for your money.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great, friendly staff make this a good choice
Riad Nesma is very conveniently located near to djemaa el fna and all the attarctions of central Marrakech. We were only in Marrakech for one night so this suited us well. The hotel itself is nicely decorated and the room was quite nice, although it having a window that opens into the reception area made it feel a little cramped, not enough to be a problem though. By far the best thing about Riad Nesma was the friendly, helpful staff who helped point us in the right direction around the city and always made us feel welcomed when we got back, it really made our time in Marrakech!

10/10 Excellent

Aleks ans Mike, Leeds, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Riad Nesma
We loved Riad Nesma, we stayed there for three nights and it was great and relaxing.Very good location, nice room (Fatimides) with a big and comfy bed, sunny terrace and lounge (beautifully finished and decorated in Moroccan style), amazing and very helpful staff-incredible value for money. it was clearly visible that someone put a lot of attention to all the details and things were done well.

10/10 Excellent

Imogen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super stay
Friendly staff and good location. Breakfast is served every morning from 8 to 11. You are able to book excursions through the hotel which is 25 euros or about 275 dirhams. We went to the ourika valley which was great.

10/10 Excellent

t.s., Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A boutique cozy and homely Riad
Front desk staff Kareem and Ahmad are very attentive and friendly. Other ladies staff cooked us homely breakfast daily. Family of four with 2 teenages kids stay for 3 nites in Dec2

10/10 Excellent

Jane, Adelaide SA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm and clean
This hotel was fantastic and really exceeded our expectations. It was a welcome sanctuary away from the hustle and bustle of the Marrakesh streets. It's location is really convenient and the rooftop terrace is wonderful for breakfast.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice surprise
Had a lovely stay at this riad. Stayed with two young children and the staff were extremely attentive, with a good suggestion for somewhere to eat out locally at the end of a long day getting to Marrakech. Beautiful rooftop for breakfast the next morning - food authentically Moroccan and delicious - and the room itself couldn't be faulted. Double glazing on a busy medina street, close to the Jemaa el Fna was a very nice touch. Would definitely stay again - and did try recently - but this is a small riad, so book early!

10/10 Excellent

La grande Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis with exceptional staff
This beautiful riad was a welcome oasis from the hustle & bustle, dust and summer heat. All the staff were exceptionally friendly and helpful. The breakfast was just a right mix of fresh baked goods, fresh and real orange juice, amazing "American" coffee and an egg too! The riad is impeccably decorated, maintained and cleaned. The only negative is that all the rooms look out onto the interior courtyard and can sometimes be a bit noisy. Being ear plugs! I highly recommend this riad and would love to stay her again...inshallah.

8/10 Good

GIluis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central to must-see sights
The staff were excellent and very helpful. Small place but cozy. Ideal for couples and singles. For those with younger children, just to note that this place doesn´t have a lift. You have to go 1 floor up to reach the reception and to access the rooms. Very much accessible to the plaza/medina and to Marrakesh airport.

10/10 Excellent

David, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the dessert
I knew I had picked a winner the moment i was greeted by the smiling, friendly, ever helpful Abdou on reception on arrival. It's not too difficult to find. It's down a laneway (aren't they all) but it's a lane that opens directly onto Djeema el-Fna at the other end of this lane. your taxi will drop you in a small square at the non D-j-F end where taxis wait around for fares. There are a number of roads/lanes leading off this square. If you can't work out which one leads to D-j-F, just look for the minaret of a totally otherwise unobvious small mosque and a cafe with tables and chairs out the front. They are both at the entrance to the lane. the Riad is no more than 100 meters down the lane on the right hand side. Once inside, you will be happy with your choice. A fantastic breakfast is served on the open roof top terrace which overlooks the neighborhood. One minor complaint about my room was that the water didn't drain away quickly while showering. Otherwise I was perfectly happy with my choice of accommodation.

10/10 Excellent

Ian, St Albans, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Nesma - a warm welcome in a great location
Hotel staff were extremely friendly and the hotel itself is well cared for and great to look at. when inside (from the outside it just looks like an anonymous doorway, albeit with a clear sign). The door however leads you into a beatiful courtyard with roof terrace where you have your breakfast. Traditional Morrocan Riad, so rooms are smaller than in standard western style hotel. Could do with a little more lighting in the room and the bathrooms would benefit from a makeover. Highly recomended.