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Reviews of Riad Hannah

3.5 out of 5
Riad Hannah
Derb Assabane 28, Riad larousse, Marrakech

Reviews

6.0
Rating 10 - Excellent. 33 out of 247 reviews" "
Rating 8 - Good. 69 out of 247 reviews" "
Rating 6 - Okay. 49 out of 247 reviews" "
Rating 4 - Poor. 44 out of 247 reviews" "
Rating 2 - Terrible. 52 out of 247 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

4/10 Poor

Casia

Disliked: Staff & service, amenities, property conditions & facilities
Never again is all I can really say . I wanted to get the Moroccan experience but I will never stay in this riad again . Next time I will rent an apartment or stay in a hotel . When I first got there things were fine but it quickly changed . The room was extremely cold . Shower barely got hot I’m anemic so I literally slept with my clothes on . Breakfast was mediocre literally the same thing everyday . Staff ( well one particular employee) was extremely shady . Constantly knocking at the door even after I said I was going to sleep. I traveled alone to Morocco doesn’t mean I want to get harassed . I traveled alone for the past 2 years but I never felt as uncomfortable. The employee constantly asked if I liked him even though I told him no we’re just cool I barely know you . He would try to pressure me into to doing things that I said no to. He wouldn’t take no for an answer . I had to literally start ignoring him . He seen me talking to a guy outside the riad and screamed at me telling me not to talk to him as if he was my boyfriend or husband . I didn’t know this man from a can of paint literally . It was just overall not a good experience. I was supposed to leave on the 29TH but with the border shutting down I was stuck in morocco.The owner did accommodate me ( with payment of course ) but I do believe he was dishonest . At the end of the day it was just about the money . The only reason I did not leave the riad is because other riads in the area were in worse conditions .
Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for 1 night, and that's more than enough. First the manager is a crook. Yes there are extra fees, however the manager demanded nearly double the amount listed on Expedia. We showed him what was on Expedia, and he said no and demanded more money. The other staff members were helpful when we needed something. As for the room, it was on the 1st floor. TINY!! There was no hot water, the water in the shower didn't drain. Sink pipe was leaking. And yes, there was a big spider, in that bathroom. So stay away, that manager rips you off and he could care less about any prove you have. Spend your money elsewhere.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was air conditioning, what I did like was the staff and how helpful they were .
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Good location but the my room was stinct. No shampoo and just a bar of saop. Very noisy neiboughood.
Stayed 4 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WRONG PLACE!!!
As many hotels advertised, the position on the map is in one place and then the real address is completely different... Do your research! Remove this and others from your website!
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad surprise
Worst welcome ever. They made us pay without explainjng about cleaning room. We enter the room nit that clean. Also supper noizy place. You will be awake at 6 am ny other guest. Cigarette smoke smell entering tbe room. Ery bad experience after other hotels in marrakesb Will not recommend. Obviously a place where they are just trying to get your money.
Stayed 1 night in Mar 2018

2/10 Terrible

Mohammed, United kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
It was the worst night ever I had on my holiday. Air conditioning wasn't working. No doors to the toilets. Rooms were very hot.
Stayed 7 nights in Jul 2017

2/10 Terrible

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uninterested staff
The staff were lazy and not at all helpful. We arrived and were told that we had to stay in a different Riad because of a leak in the room. We arranged for breakfast at 0730 because we had a taxi booked for 0830. We arrived at Riad Hannah for breakfast and the staff were lazing around and completely uninterested in helping to get our breakfast. Incredibly useless staff with a terrible attitude. By far the worst Riad I visited in Morocco.

10/10 Excellent

Olivia, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad Close to Amenities
If you want fancy then stay in the New Town but if you want the real Marrakech experience then stay at Riad Hannah. This Riad looks nothing from outside but once you step through the door, you get this friendly homely welcome. It is basic in general, with an open plan area where all guests seem to commune in the evenings to chat. Open policy on the kitchen so you can use whenever you want, constant supply of green tea (which was delicious) and they even provided popcorn and nuts for guests who where chatting in the evenings. They were extremely helpful and will organize everything for you in regards to day trips etc. I would highly recommend the spa where they organized out Hamman Treatment.

2/10 Terrible

Bernadette, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was looking forward to our stay
Due to the death of my sister we had to change our travel plans. We were arriving a day later but this riad who were informed of what had happened actually cancelled our reservation. Our rooms had been prepaid & we had to look for alternative accommodation which was awful considering we had just buried our beautiful sister

8/10 Good

Maisy, London

Liked: Staff & service, property conditions & facilities, room comfort
Friendly Riad in the Medina
Riad Hannah is in a quiet street in the maze of small roads around the souks. It is a lovely house with all the traditional Moroccan features you would expect. Our room was small but very comfortable with an ensuite bathroom with a shower. The staff were lovely - friendly and helpful. Drew us maps and booked us trips and taxis. Mint tea available at all times! We are 2 women and felt safe in the hotel and location.

6/10 Okay

Louise

Disliked: Property conditions & facilities
Not too bad but not good at all
Just a few minutes walk to the big square, however it's hardly find this hotel yourself unless with help of locals (Certainly needs tips!). Poor Wi-Fi on the 2nd floor and cannot accept there's no kettle in the room! One of the staff who can speak English would recommend day trip to you but poor experience with that, feels like being cheated. Won't choose here anymore!

10/10 Excellent

jim , Tucson, N. Y.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great bargain
The staff were friendly and the facility met our needs without breaking the bank. They helped us with tours and transportation and made good suggestions on tours and where to go and what to avoid. They made us feel safe and welcome until we could figure out Marakesh and Morocco.

2/10 Terrible

nathan, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel experience was not one that I expected. We had cockroach infestation, drug addicts smoking in the kichen and using the floor as an ashtray, we were suppressed by hidden cost, and hotel staff were more interest in ripping us off than providing a clean healthy environment. I would recommend this to a pack packer or some one who dose not mind there children around drug addicts. Other wise find a different hotel.

6/10 Okay

Eyo, Manchester

Liked: Cleanliness, staff & service
My first stay in Marrakech
It was an ok Riad. the staff were friendly and the owner spoke a fair few languages to help ease the guests. The breakfast is basic: bread, butter, coffee and a cols fried egg. Luckily you're near the shops so you can buy what you like. You can't hear the hustle and bustle of outside but if any of the guests decide to have a late one in the communal area you're at their mercy. I thoroughly enjoyed the hot and powerful shower but the lack of air conditioning almost killed me.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is bad area and very noisy
This hotel should closed and don't put it in internet I I llost my money for nothing and don't do any contact with this hotel because I read about the hotel and take it but every thing is bad taxi don't go to hotel you have to put your staff in carriage to go insid

2/10 Terrible

Alhassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was the worst hotel or Riad I ever stayed in. when booked, make sure you take extra cash with you as you will be charged daily 45 dirham for your room service, 25dirham VAT and 35 dirham for breakfast.Pure scam. This hotel is a definite no stay for me in the future. Guys stay away.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Riad Hannah
One night was long enough, height of summer no air con not even a fan! Had trouble locking door, positive side bathroom was very clean & quite spacious although door didn't close from inside. For the price really can't complain.

6/10 Okay

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Ray, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible condition, bad access
When the taxi drops you you have to walk 20 minutes through the market and 4 back ali to get to this family house, middle of local residential area. Which is not even a guest house. Rooms full of damp and no door to the toilet or shower, very similar to a prison cell. Very noisy, even at midnight and day time. No privacy. The room is just next to the breakfast area which is a yard in the middle of the building with rooms all around it. You have to move chairs to go out of your room. The manager is not friendly at all and they charge you extra for cleaning and city tax. He ask you to leave if you don't pay.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Impossible to find especially at night which is scary.

8/10 Good

Brooklynne, Seattle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comforting experience
I stayed three nights at Riad Hannah with my friend and we highly recommend this place to stay. After the short two minute walk from where the taxi drops you off to the hotel was a little nerving because we didn't quite know where we were going and everyone was hustling us to follow them (for money of course). Once we found the Riad Hannah, we were welcomed with a nice traditional mint Moroccan tea and warmly welcomed into a safe, comforting, hospitable place. That same evening we booked all of our tours for our duration in Morocco and were put at ease to know that we were getting taken care of so well and with the best rates. I highly recommend this stay and will be sending all of my friends and family here to my new Moroccan family. Only make sure that you communicate with the hotel on directions prior to your arrival and they will be happy to set up something for you. Once we arrived at the hotel, we were always with even a walking escort to and from our tours, we felt safe and treated like royalty. You will not regret staying here!!!

4/10 Poor

globetrotter, london

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in a nice location, however I did not like the fact that there was no door to the ensuite. The hotel was a disappointment.

2/10 Terrible

leo, london es

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scared
Very difficult to fined . When I found the hotel . 3 men try to robe me.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
4 day stay
Rawine was very friendly and his knowledge of local trips and places to eat was spot on, we had an amazing 4 days I would use this riad again as the postion was perfect, away from the main square and a nice walk past shops and bars was magical walking home late at night when the streets are closed.

2/10 Terrible

kam, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!!!
awful greedy money obsessed staff Smelly duvet (which then refused to change) Cold eggs and COLD coffee for breakfast Really strong sewage smell in bedrooms Strong smell of smoke everywhere (including bedroom) Staff remove things from room without permission Staff checked us in late! (So we had to wait around) So yeah! Avoid!

10/10 Excellent

Judy, Southport, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget accommodation, helpful & friendly staff.
Riad Hannah is perfect for anyone looking to just have somewhere to sleep, it isn't luxury, you get what you pay for. The room i stayed in had bad smell from drain, there's no door (curtain only) to bathroom, which is more like a tiny wet room. Room are clean everyday, staff are friendly, which makes it even more worthwhile staying at this Riad. The owner arrange my 3 days 2 night trip to Merzouga Desert, staff help me order food in, i was ask everyday if i need help tour around Marrakech, i like the challenge of finding my way round, Marrakech is easy to navigate around, if this isn't your thing, i suggest you take on the tour or prepared to pay a guide. I wouldn't recommend family with small children staying here as there sometimes can be a bit rowdy if there's group staying. Wifi only works at the dining and sitting room. IF you only looking for somewhere to sleep and not spend as much time at Riad, then book this place, if you looking for luxury then look elsewhere.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold rooms, cold shower, bad staff
The hotel's staff represents all the reason why 96% of first time visitors never come back to Marrakech. Don't pay 50dh city tax! Legally they can only charge 21dh for property with 2 stars (google city tax marrakech for more info) - demand the recite as the staff just pockets the money. Hotel's phone nr and email hasn't been accurate for some time and nobody want's to change it.The service is terrible: no sign of breakfast (and any staff) at 9am, no heating in our room (it was 3 degrees at night), no hot water, blocked shower drain, staff not interested in sorting any issues.The hotel itself isn't that bad - just the lack of any customer service made our stay unpleasant. And we are not fussy travellers!

10/10 Excellent

Mic, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Medina
For this price Riad Hannah was ok we have paid £15-17 per night, it was one of the cheaper in search engine, but did the job. We did not expect 5* luxury, we just wanted room inside Medina. Breakfast was really good! simple with fried eggs, superfresh baguette, tasty butter (normally i don't eat butter), and lovely jam/confiture thing plus coffee and juice, honestly on some days best meal of the day. On some review sites people were saying about safety, buy with hand on heart must say we felt safer than in London, of course alleys around Riad Hannah are narrow and nightime poorly lighted but thats Medina isn't it?!

4/10 Poor

K, UK

Hotel for backpackers and students
The moment we walked in we were asked to pay 50MAD per person per night before proceeding Staff appear pleasing. Food OK. Room - adequate, strong mouldy odour in the shower, tiny space for the toilet (difficult to sit ), talking loudly until midnight, strong smell of smoke in the room until past midnight (could not sleep with the smoke lurking in the room)

6/10 Okay

Naveed, London

Liked: Staff & service
Disliked: Room comfort
Just OK
It was not a bad experience but I would say hotel location puts you off as soon as you get there. Staff is very nice though and friendly I wouldn't recommend it for families with small kids

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling
I spent alot of time researching the hotel as I wanted to book somewhere special for my birthday. Upon arriving we were asked to wait half an hour and fill out paperwork after which time we were told that there was no room for us and we would have to be moved elsewhere. The Riad that we were moved to was absolutely fithy. there was paint and plaster falling from the walls onto our beds and the rooms were completely infested with cockraoches. We were told we could not have breakfast despite the fact we had paid for it and we could not even wash in the morning because the showers and sinks were so full of cockroaches. To make things worse an extremely toxic insecticide had been sprayed everywhere and it was so bad that our eyes were streaming and we could taste the insecticide in our mouths. This was not only disappointing becuase it was supposed to be a birthday treat but it was also extremely unhealthy for my four year old nephew who was staying with us. I am a frequent Traveller to morocco and have been there 40 or so times in the last ten years. i have to say this is my worst experience ever I am therefore asking for a refund and an email address so I can send the photos on to you

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hard to find!
Moved into an annex and then back into the main Hotel without being informed

8/10 Good

Maddie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely homely riad away from the hustle and centre
We went to Marrrakech in March this year and stayed at stayed at Riad Hannah. We arrived at night and on arrival were given a complimentary mint tea which was the best mint tea we've ever had. The room was basic but very clean which is always a main priority. The only downside was the unexpected curtain for the bathroom instead of a door which we learned is common place in raids, but a bit of planning ahead for other guests sharing the room to temporarily vacate the room for a few mins if you need some privacy is all it takes. Hotel staff encouraged us to do a tour of the city for our first day which I would highly recommend. The staff are lovely and very attentive if you should need any help with anything ie information about things to see and do and giving directions etc. We went to a lush spa close to the medina square where we had a much needed hamman treatment with a wash and blow dry. Breakfast was lovely and the guy serving it was very sweet and hardworking. The lady who cooks in the kitchen was also very sweet and had excellent customer service teaching my friend to cook cous, cous which btw tasted amazing. Would recommend this hotel as it's a bit further away from the noise of the hustle and bustle of the big square and a nice peaceful retreat to escape back to at the end of the day. The building itself is very pretty to look at inside with the typical Moroccan interior and open plan roof which gives the place a nice ambience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not true to their words
We had booked 8 days at Hannah but when we arrived there a day late missing out flights, they had given our booked rooms to someone else. This was a terrible experience for all of us they replaced it with dark smelly and dirty rooms in a another place which was very in unprofessional. We had to find a alternative stay the next day.

4/10 Poor

Traveling Tina, California, USA

Disliked: Room comfort
Good hotel for young travels, not for adults
. Our taxi driver dropped us off at the front of the medina and said to walk for 3 minutes which we did. There was a sign down a narrow street that said the hotel was this way. The street broke into 3 other streets so we roamed around it until we found it. But of course someone was there offering directions and when I said I had no money and I did not need his help he said "no problem" and walked along with us then demanded pay. At first I was not going to give him money but he stood at the hotel door. Hotel management did nothing to shoo him away. I went to give him a few coins and he said keep your money. That it was not enough. I walked away and he called me some name. i never gave him any money. When we checked in we did have to pay 100 durhams about $12 for "taxes". Front desk guy was rude and when we asked for a manager he said he was the manager. Jawad was the "custmer service person" who explained a few things to us. He was helpful and friendly and he booked a trip for us also. The room said it had airconditioning but it never really worked. We had to open the window because the room was small and stuffy but then cig smoke came in. The free breakfast was only an attempt at a friend egg and a piece of bread with coffee. The room was cute but make sure if you stay it is with someone you are very comfortable with as only the curtain for a bathroom door leaves no privacy. The hotel was very charming with a nice courtyard.

8/10 Good

faiza, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great staff
Room was always cleaned to perfection. Staff were very trustworthy, great overall experience.

6/10 Okay

pete, uk

Liked: Staff & service
Disliked: Room comfort
In the heart of the tourist area
Pros.... Very Friendly staff Rooms are clean nice area to relax outside your room Cons WIFI was not working smell in room i found it really hard to locate this hotel, in a maze of alleyways, locating this hotel is very hard, especially after a night out making my way back to this hotel was really hard. generally good value for money and helpfull staff

8/10 Good

MOHAMMED, London

Liked: Cleanliness, staff & service
Rich experience
I enjoyed the nice authentic building. The staff was very friendly from the manager Radwan to the keen attendant Munir who looked after us attentively. Not forget the rest of the staff on the backstage. I would love to revisit again. Mohammed

8/10 Good

Liz, USA

Liked: Staff & service, property conditions & facilities
Riad Hannah for the Marrakech Medina Experience
I stayed at Riad Hannah for two nights enroute from Casablanca to Agadir. I wanted to stay in the medina and Riad Hannah is perfectly situated there. Note: you do have to haul your bags yourself from taxi to riads in the medina because taxis do not drive inside so be prepared to fend off offers of help as you pull your bags along. The stay itself in Riad Hannah was fine - great location, efficient staff, room nice enough. Riad Hannah is a good value for the money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
traditional hotel + nice stuff
this lovely hotel is very traditional staff was very nice ( the helpful guy was very nice), close to medina ( the old center part) .

4/10 Poor

Juli, BKK, TH

Disliked: Room comfort
it's ok for only 1-2 nights to experience madina
this riad is ok but difficult to find, be careful of someone come to help you when taxi stop at the entrance of madina and pretend to help you.. after they will charge you 100 DH each. dont pay.

6/10 Okay

kent, Nottingham

Liked: Staff & service
Disliked: Cleanliness
Close to souk shopping walk.
Noisy on lower-floor room,Riad was living & dining area,room door just less then 4ft between dining table.Room door is wood with big gap and unsecured .Only good was very helpful staff and good price .notice : bring indoor slipper with u,without it u can walk around your room & bathroom .
Riad
Toilet
Welcome Drink

8/10 Good

Verified traveller

Liked: Staff & service
Very nice Riad
Nice hotel close to the main square with very friendly and helpful owner. If you would like to see how is real life in Marrakesh you have to stay here. Thank you.

4/10 Poor

Haddijah, Brooklyn

Disliked: Cleanliness, property conditions & facilities, room comfort
3 Girls, 1 Towel
Title speaks for itself. Definitely a budget hotel. The room door didn't lock properly. Bathroom/ shower have no door. Glad we only stayed one night. Beware of local scam artist giving you directions.

8/10 Good

Mikael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Good value hotel.
This hotel is in a fantastic location. It also has a really nice feel with the rooms positioned around the open space in the middle. Rooms were very clean and comfortable. Smoking is allowed everywhere inside the hotel (including over breakfast) but this seems to be everywhere in Marrakech so can't really be faulted. Breakfast included is very good. Staff were very friendly and helpful. Beware the tourism culture in Marrakech (this hotel is no exception) - they are constantly trying to get your money. You really can't be cautious enough.

4/10 Poor

Aaron, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't do it again.
The only reason why I booked this place was the price but then the tax is double here so it works out the same. The hotel isn't clean, the staff isn't helpful, the wifi works only in certain rooms. Keep looking.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Wanted the full cultural experience of Marrakesh and this Riad was perfectly situated amongst the day to life of the City. Staff were so helpful and always on hand. Will be back again soon but only if I can stay at the Riad Hannah.

2/10 Terrible

Housam Hamdy, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Not good and they over charge me for the stat tax, I had to pay them 100 MD for one night where I paid five stars hotel 26 MD only

10/10 Excellent

Sadia, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel.
It really was one if the best hotels I've ever stayed in. The staff were super friendly and really looked after us especially Skilachi. I enjoyed my time at Riyad Hannah..