Front of property – evening/night
Check availability

Reviews of Résidence Appart hotel Assounfou

3 out of 5
Résidence Appart hotel Assounfou
Angle rue Imam Malek et rue Ibn Toumert, Marrakech

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 141 reviews" "
Rating 8 - Good. 53 out of 141 reviews" "
Rating 6 - Okay. 38 out of 141 reviews" "
Rating 4 - Poor. 9 out of 141 reviews" "
Rating 2 - Terrible. 13 out of 141 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Self contained apartments serviced regularly. 24 hour reception. Friendly and helpful staff. Good location for exploring Marrakech, close to railway station and many excursions available. A great place to stay. Will be going back

8/10 Good

Sanjay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Basic but comfortable. They keep it simple with their filling breakfast. Rooms were made up every day. Though we had an apartment there was little space for a week's worth of clothes, but is ideal for a short stay. Location is perfect, being in the newer part of the city with a short walk to the old (Medina) area. Very good value on the whole.
Stayed 7 nights in Feb 2024

8/10 Good

Adam

Liked: Cleanliness
Very good spot. Yiu can walk everywhere. The best sude seeing places les than 20 min walk. Staff very friendly,but apartments need upgrade
Stayed 3 nights in Feb 2024

6/10 Okay

Montassir

Stayed 1 night in Jan 2024

6/10 Okay

Adam

Travelled with family
Stayed 5 nights in Jan 2024

8/10 Good

Saad

Stayed 2 nights in Dec 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Good experience at this property.
Stayed 1 night in Nov 2023
Response from .. on 16 Nov 2023
you're welcome

8/10 Good

Daniel, cedarhurst

Old place. Staff are freindly. It is fare for the low rate I paid. Good for one over night
Stayed 1 night in Jul 2022

8/10 Good

Badreddine

Business traveller
Liked: Cleanliness, room comfort
Good place
Over all, the stay at the hotel was good. Quite place at night, spacious and cosy. The availability of certain utensils to prepare some simple and easy snacks and a mini bar is also available, which is great.
Stayed 1 night in Jun 2022

10/10 Excellent

Sellathurai

Liked: Cleanliness, room comfort
value for money
Stayed 5 nights in May 2022

8/10 Good

JAHANGIR

Stayed 2 nights in Mar 2022

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Good value
We often stay at this appart hotel, the staff are very friendly, the beds are comfortable and the water is hot. It's not the most stylish of places but it works for us.
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
So so hotel
Good location, quick check in. However, one of the bedroom lights were not working. I asked the front desk staff but after making the adjustments only one of the lights on the headboard was working. Also when i read the description, it says the rooms are equipped with a kitchen. To my surprise youre not even allowed to do real cooking except fry an egg. That's not much of a kitchen. Bteakfast is also the same everyday. Moroccan food is great so i expect them to have some variety. Lastly when you take a shower the shower room becomes flooded. Fix this poor drainage. I know this isnt a 5-star hotel, but my complaints are so basic even a 2-star hotel can easily do it.
Stayed 2 nights in Dec 2019

8/10 Good

Hannah, London

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but very basic, which we didnt mind but if you are looking for a proper hotel experience I would suggest investing a little more into it. The staff could occaisionally be a little withdrawn or difficult, but eventually warmed to us. The breakfast option NEEDS to be changed, even just a little bit. It would be so nice to see a traditional Moroccon breakfast being served there instead of crossiants, bread and an over boiled egg!! We only used the pool on out last day as we were so busy and it was a nice size and pretty outside but absolutely freezing cold so be warned!! The other food at the downstairs cafe/restaurant was really nice and good value for money - which is why I wished the staff could have put some more effort into breakfast. I will really miss the coffee though... It was useful having a lift and the staff at reception were helpful when we had questions about excursions and taxi charges. We were also able to smoke in our room which was a plus for me. Shower was always hot and towels were provided. The pillows for the bed were too hard for me but thats just a personal preference which I couldnt do much about. Overally a reasonably pleasant stay, just a few little things that the staff should note.
Stayed 6 nights in Oct 2019

4/10 Poor

Tima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not return!
The pictures on the advert mudt have been taken 20 years ago. Very dated rooms and decor. Asked for a baby cot, was told.they didnt have one then was sent a roll away bed then i had to explain again that its for a 10 months baby and I NEED a baby cot. Tbe lady who brought the cot sa9d it was not her job and that she only works in the kitchen. The matress of the cot was so dirty and no cover or sheets were provided. I have asked reception 3 times about the sheets and their excise was change of shifts and no communication was left for the new team. The kitchen had next to nothing of kitchen stuff. AC was not working at all with 35 degrees and not able to open wimdows as its so noisy and dusty outside. Breakfast was a disappointment. No choice at all the waiter just dropped stuff on the table and went to his corner and stayed on his phone. When i asked for a stronger coffee he just shrugged and left for over 15min, we were the only ones at breakfast. The pool area is not maintained and 3 the chairs were in bad state. Will not return to this place
Stayed 1 night in Sep 2019

4/10 Poor

Musili Adebola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It doesn't looksthe way it was show in the picture
My stay in the acopartment is not good experience at all. The staffs are not accommodating at all. I will never recommended it, to any of my friends.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay in Marrakech. Close to train station and Guliez part of city. Friendly and helpful staff.
Stayed 3 nights in Mar 2019

8/10 Good

yusuf

Liked: Cleanliness, staff & service, room comfort
Marrakech baby
Close to shopping little noisy at night though room was clean but dated
Stayed 4 nights in Feb 2019

10/10 Excellent

ayub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very good, the service and staff us excellent, rooms are ok.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Basic, comfortable but great location
Basic but comfortable. Breakfast very average but the location is very convenient to the new city, Gueliz.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Clean, spacious, well located.
Was traveling for business so needed a place to sleep and work. The place was ideally located to the main town, Gueliz. Just a few hundred yards walk. 20 mins taxi ride from the airport, 5 mins taxi to train station. The apartment was spacious and served the purpose. Clean but a little tired. Breakfast was basic.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Very close to restaurants and to the mall you don't need transportation 😊
Stayed 12 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
was ok
it was ok but the hotel needs some improvement. was very disappointed when they charged us for the key for save in the room, for every day we stayed.

8/10 Good

NAJAHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mohammed Ayaz

Liked: Room comfort
1st stay, last stay!!!
Reception...especially Hamzah very good, the restaurant staff ALL need sacking...diabolical and VERY rude to my niece.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough. Good price
Stayed 2 nights in Dec 2017

10/10 Excellent

RABIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel was clean and calm . The staff reception was very friendly .
Stayed 1 night in Sep 2017

2/10 Terrible

jazz, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so nice hotel
Hotel was horrible, I would not recommend this hotel to anyone. Same breakfast everyday, spa doesn't open for business god knows until when. The only good thing is the location. It's 20mins to night market and shopping mail. Be careful if you choose to book excursion with this hotel as the will try and take as much money from you when you book with them. Book from outside hotel it's cheaper.
Stayed 5 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness
Not bad for the price
The kitchenette and bathroom don't look like the pictures. The hotel serves its purpose.

6/10 Okay

Verified traveller

cool good for price
Nice room with a spacious living area

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Out of 5 Continents
Please don't stay here! This is the absolute worst hotel I've ever stayed in, and I've travelled extensively over 5 continents. The staff here is deplorable and so unwilling to help with anything. They overcharged me for the city tax (which is supposed to be 11 Dirham per night) and refused to refund me the amount they overcharged. There was a couple checking-in in front of me who were interested in using the spa, and the front desk attendant rudely told them the spa was out of order and would be for their entire stay. The rooms were spacious, but they were in terrible condition. They were dark and poorly lit, with mold on the ceilings, dirt and ash on the furniture, and numerous mysterious holes in the bathroom area. The shower had no water pressure and it seemed as though there were cameras in the shower areas. This hotel advertised free breakfast, of which there was none. When I tried to ask the front desk attendant about it I was rudely ignored. I did dine in the restaurant one evening and was charged a ridiculous amount for a tiny and bland portion. The waiter did not give me back my change for the meal either. Please learn from my terrible mistake and DO NOT BOOK THIS HOTEL. I cannot say enough terrible things about it, because it truly was the worst hotel I've ever encountered in my life.

2/10 Terrible

Umar s

Disliked: Cleanliness, staff & service, room comfort
Rubbish
One bad experience staff very rude rooms dirty same thing for breakfast everyday which was just bread wouldn't recommend to anyone

6/10 Okay

Luky loves nidal

Liked: Cleanliness
Disliked: Staff & service
Perfect location
Heart of marrakech! 2 mins away from the where everything happens

6/10 Okay

tamoor

Liked: Cleanliness, staff & service
good location close to most amenities and clubs
good helpfull staff and no trouble around only down thing for me was breakfast not that good so next time not paying for it

6/10 Okay

Gugu

Liked: Cleanliness, staff & service, room comfort
mr
it was a good experience, a few things need to get better, the air-condition in the sitting room was to used for the bedroom as well which was not convenient, the weather was very hot 40c, the kitchen cooker not all working. the hotel to our rating is 3 star hotel. other than that not a bad stay.

4/10 Poor

Tawar

Disliked: Staff & service, room comfort
Disappointment
The hotel room was very basic fittings and furnishings outdated the shower head, taps and shower rail were all rusty breakfast was a set menu of juice a hot drink half a baguette and a croissant every day the reception lobby was a furnace with no fans or air conditioning no hangar rail in the cupboard

8/10 Good

Em Wilson

Liked: Cleanliness, staff & service, room comfort
Great Hotel
We were pleased with everything about this hotel - the staff were friendly, the room was lovely and was cleaned really well every day. The only possible downside was that the swimming pool was really cold! It was easy to get to the main tourist attractions by taxi, although within walking distance if you don't mind the heat. We would definitely stay here again.

6/10 Okay

Oscar

Travelled with family
Disliked: Cleanliness, amenities
Hôtel confortable mais sans plus. Très bruyant, équipements désuets , petit déjeuner toujours le même aucune possibilité de changer ou de demander autre chose… literie confortable. Bon emplacement dans le quartier Guéliz. Pour le reste , je n’y retournerai pas
Stayed 4 nights in Feb 2024

10/10 Excellent

Brigitte

Liked: Cleanliness, amenities, property conditions & facilities
Accueil agréable et professionnel. Chambre propre. Je reviendrai dans cet hôtel. Inchallah
Stayed 1 night in Jan 2024

8/10 Good

Fadwa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

rupert

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Céline

Travelled with family
personnel adorable
le personnel est vraiment adorable, charmant et attentionné l'hôtel est situé dans.un quartier très animé La chambre très spacieuse mais très défraîchi l'ensemble mériterait un bon coup de peinture et de mise aux normes électriques. Concernant la piscine elle a le mérite d'être là mais impossible de se baigner au vu de la couleur de l'eau. Le petit déjeuner est très copieux.
Stayed 3 nights in Dec 2023

8/10 Good

mohamed

Liked: Room comfort
Stayed 1 night in Dec 2023

4/10 Poor

jamal

Travelled with group
Après plusieurs séjours établissement en Baisse
Devenu moyen cet établissement pendant et après tremblement de terre en dessous de tout ont s est trouve dans la rue sans aides même pas un verre d eau livre à nous meme.a 5heure du matin ont a pris l initiative de remonté dans la chambre pour essayé de dormir mais des craquements bizarres dans la chambre,nous avons fais nos bagages et sommes descendu dans le Hall pour attendre le matin et quitte l hôtel sans remboursement de la semaine restante,. Évite cet établissement.
Stayed 15 nights in Sep 2023

2/10 Terrible

Khalid

Travelled with family
Disliked: Cleanliness, room comfort
Les photos ça n'a rien avoir avec la réalité
Stayed 2 nights in Aug 2023

6/10 Okay

Alexia

Travelled with family
La surface de l Appart-Hotel est très bien. Par contre l ensemble est assez vieillot, 1 plaque, 1 frigo et des couverts= équipement minimal. L’as irisation géographique : à 30 min à pied de la place jama el fna, 5/7€ de taxi. Piscine vieillotte et froide. Attention à l emplacement proche d une mosquée (on peut être réveillé en pleine nuit pour l appel à la priere !)
Stayed 5 nights in May 2023

8/10 Good

sebastien

Travelled with partner
Liked: Cleanliness, amenities
Moyen, repas ordinaire, mobiliers vieux et abîmés
Stayed 7 nights in Apr 2023