2 outdoor pools, pool umbrellas, pool loungers

Reviews of Palais Aziza & Spa

5 out of 5
Palais Aziza & Spa
Mejjat 3/38, Cercle Ennakhil, Commune, J'Nanate, Sidi Abbad Marrakechm, Marrakech

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 142 reviews" "
Rating 8 - Good. 28 out of 142 reviews" "
Rating 6 - Okay. 6 out of 142 reviews" "
Rating 4 - Poor. 5 out of 142 reviews" "
Rating 2 - Terrible. 4 out of 142 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful suite, clean and well appointed. The staff were wonderful and had a fabulous escape.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor and staff were absolutely perfect, welcoming and beautiful!!
Stayed 2 nights in Feb 2020

10/10 Excellent

Patrick, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hotel and staff - couldn't fault it in any way.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a perfect way to enjoy the Marakech experience and still have a very pampered holiday as well. The property is well maintained, amenities are excellent and the staff are all well trained and very attentive and nothing is too much trouble. I could only highly recommend this property to anyone considering a short or long stay in Marakech.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
The pool area was the nicest part, but peacocks roaming everywhere, very limited food options, being too far out of town, no gym facilities and constant mistakes being made by the hotel, made for a poor stay.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an oasis. It takes a lot to get me relaxed, but here it only took me 2 days and I was in paradise. Great food, service, pool, gardens. Different flowers on the bed every morning made me feel like a princess. I hope I will be back Inshallah
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant and housekeeping staff were incredible and we would return just because of them. The property was stunning, quiet and sophisticated. Unfortunately the reception staff are not trained and not set up to succeed. They never had change, told us to call them to pick us up and then didn’t answer the phone, no one there after 10pm. Room needs an upgrade. Minibar was broken, lighting was so dim, broken bathroom tiles etc. These were minor overall as our stay was a fabulous one. Restaurant and housekeeping staff are five star!
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, great escape from the hectic city
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 7 nights in Apr 2019

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was fantastic. The rooms were lovely.
Stayed 3 nights in Apr 2019

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful oasis
Beautiful, peaceful quiet hotel set in gardens and with palm trees around pool. Relaxing. Outdoors dining for lunch & small bar, plus indoors bar, restaurant and lounges too. Clean, spacious, comfortable. Great continental breakfast. Evening restaurant costly. Drinks western prices. Spa hamman, massage & facial lovely. Pedicure not good. Spa is western prices. Bedroom spacious and comfortable- ours also had balcony with comfy seats overlooking pool. Helpful, friendly staff. Doubt enough stimulus for family hol: more quiet, pampering feel. Hotel not near anything so have to taxi everywhere. Hotel provides free taxi into town at 10am and 6pm, however it’s to the New town (western shops & restaurants), whereas we always wanted to go to the Old town (Medina, markets, traditional restaurants). You can walk from New to Old town in 25 mins though. Taxi back either pre-arrange with hotel (they charge 150 MAD - currently about £12), or barter yellow cabs down to same price. Beware: yellow cabs always accepted job saying they knew where hotel was but never knew! Many crazy journeys incl one in night rainstorm with no working lights or windscreen wipers. So not for faint hearted!! Hotel will do free pickup from airport if you arrange in advance, with a charge of 30 euros to do the return journey.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Meaux, Philadelphia PA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great property staff was great very friendly and helpful. Breakfast was lacking a little but still ok. Pool could use some love, was a bit dirty and extremely cold (not heated) but still beautiful. I’d recommend this place over and over. Not as far off the beaten patch as some suggest.
Stayed 4 nights in Mar 2019

8/10 Good

Bentley, Boston, MA

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, the only bad thing was that it was not the best location. Taxis had trouble finding it, making it necessary to coordinate pick-up and drop-off with hotel car service. Or, if you spoke French/Arabic you might be able to describe the location, but either way, be sure to have the hotel address and/or phone number on you for the taxi driver.
Stayed 3 nights in Nov 2018

10/10 Excellent

Steve, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with friendly and helpful staff. The rooms nice and food is good. Highly recommend.
Stayed 5 nights in Nov 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoilt at the Palais
The Palais was wonderful. Excellent service, comfortable room and a beautiful and peaceful setting. Having been to Marrakech before we purposely wanted to stay outside the medina having been in the think of it before. A very tranquil spot it was just what we wanted and only 15 mins out of town by car (approx £12 each way) which the hotel are happy to arrange. If you want to walk out of your hotel straight into the hurly burly this is not for you but if you want a superb and restful haven a short drive from town then this is hard to beat. One minor gripe - the whirlpool bath in our room didnt work and wasn't mended despite bringing it to the managers attention. Would have been 10 out of 10 had it not been for that!
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellenth attentive staff. Lovely grounds and pool.very dark in room ànd menu does not change but food fine.
Stayed 8 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2018

10/10 Excellent

Jenny, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for total of 8 days. After 2 days into our trip, we fell in love with the facility. And the staffs reealt go out of their way to make sure we were taken care of. From going out to the Medina, to the restaurants and setting up the fire place at night. For sure, we would come back to the hotel in the future.
Stayed 8 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good with facilities as expected for an expensive hotel - although our room on ground floor was a bit exposed to guest traffic. Food/drink overpriced considering quality. Good steak though. Expedia +VIP status not considered by staff - until reminded a few times.
Stayed 4 nights in Apr 2018

8/10 Good

A, B

Liked: Cleanliness, staff & service, property conditions & facilities
Haven of peace near the city centre
Palais Aziza offers a haven of peace and rest for those who look for a suiet place not too far from the city centre. Very friendly staff, exceptionnal poolmaster, good food. Comfort of the bed was not very good ( very low mattrass ), rooms are up to a refurbishment to my personal feeling.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel full relaxation
Beautiful hotel for relaxationI I would definitely recommend this hotel. It’s very relaxing and the staff are amazing from the pool to the restaurant the reception and the concierge.Nothing is too much trouble. If you are looking to be near the Busy Medina and souks .. Then this is not the place for you. If you are happy to be away from the ttown and travel in at your convenience and enjoyed both of what Marrakesh has to offer then I would actually recommend you book. We will return for sure
Stayed 7 nights in Mar 2018

10/10 Excellent

MEN, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel is definitely a 5 star facility. I had a spacious junior suite. Bed was bit hard but room was luxurious. Property was clean and well maintained (lush landscape). Food at restaurant was very good. Staff was friendly. The only only guidance I could provide future guests is to beware of free airport transfers. After a most pleasant holiday, we were caught off guard and a bit embarrassed when hotel sponsored driver asked us for payment when he dropped us off at airport. He held our luggage hostage and called his boss, who then call hotel. We told hotel we had no local cash left and transfer was listed as free upon request. Hotel said driver can drive you to an ATM. With fear of missing our flight, we gave him 20 GBP bill and he released our luggage. Again, we come back to this hotel as it was a good value.
Stayed 4 nights in Nov 2017

10/10 Excellent

Mark , Taunton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff
Our first stay in Marrakech couldn’t have been better, hotel was fantastic and the staff, Adil and Said especially our drivers were first class and wonderful nothing too much trouble, cannot wait to go back again soon !!!
Stayed 4 nights in Nov 2017
Response from Adil on 24 Nov 2017
Thank you for having time to write this lovely comment we are looking forward to welcoming you again

10/10 Excellent

Nigel, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of luxury
Luxurious hotel, small enough for personal touch but with excellent facilities, including extensive spa. Excellent rooms (we had junior suite in main building). Good quality food in pool restaurant. Food in main restaurant was good but to be honest not up to the standard of the leading Marrakech restaurants such as the Dar Es-Salam, Red House, etc.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful palace
The best hotel i have ever stayed in. would 100% come back.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
The hotel was nice, checkin was easy, the staff seemed more like miserable servants than individuals that enjoyed their job. The best employee was our waiter. The hotel will assist you with booking tours, but they are over priced, meaning that someone is getting a kickback. We went to the market - not really worth going to. We paid 10 euro for a taxi. Be careful in the market because their are lots of shady folks that offer to walk you through the streets for free, because they just happen to be going that way. We refused any assistance, the individual continued to follow us and then wanted money - we refused to pay and he became very hostile and started grabbing at us and tried to take our backpack. It got very physical. We heard other tourists tell us that they were being intentionally led down winding corridors, with the intent of getting them lost and then being shaken down for money to help them find their way back. The market is filthy and not worth seeing... look at photos on the internet and think of the most foul smell that you can imagine that is the market. After traveling to 48 countries, this was by far the worst.
Stayed 3 nights in May 2017

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real oasis
The hotel was absolutely lovely a real tranquil oasis and the staff were amazing! We particularly enjoyed the breakfasts, with so much lovely fruit. Nothing was too much trouble for the staff and the free shuttle to the town was great. The receptionists were happy to give advice about where to go and what to do and even book dinners etc. We were given a snack box on the morning of our departure which was very welcome during the long check-in process
Stayed 5 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect escape from Marrakech, amazing pool, beautiful room and delicious food.

10/10 Excellent

Abdelhak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, tranquil and lovely staff
Gorgeous hotel, delicious food and the hammam was fantastic. Stay here and be sure to try all their service - even puck an orange from their trees! It is all worth it

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of paradise in Marrakech
We had a brilliant 3 night stay at the Palais Aziza and Spa. The hotel is very beautiful and comfortable and the staff are all very friendly and helpful. We were travelling with a 1 and 2 year old and the hotel catered very well for them (highchair, baby cot, shallow swimming pool as well as peacocks and tortoises!) We has breakfast included and ate at both restaurants and the food was very good. There was plenty of choice to have a different meal on all 3 nights we stayed. The pool area is lovely and the bar/pool man was very helpful and kind - thank you! We took the free transport to the city centre 2 days and enjoyed exploring and easily found a taxi to bring us back to the hotel for a fair price. The small problem we had with the room was sorted as soon as we mentioned it. We would definitely recommend it to friends and hope to go ourselves too.

8/10 Good

Lauren, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
The hotel is big enough to feel like you are not isolated but still small enough so that it feels personal and very quiet. The attention to detail was great. All the staff make you feel very welcome. The pool is a little chilly but looks lovely and the perfect place to relax around. The grounds are very quiet but done very nicely with lots of flower and wildlife (watch out for the tortoises and peacock). The women in the spa do a great job. Food is wonderful and just the right portion sizes. Dinner and lunch are expensive so be prepared to pay up but then it is a 5 star hotel so you do expect pricey food. The gym isn't wonderful as most of the equipment is dated and only one treadmill/cross-trainer/bike and weight machine but if you're just looking for a quick holiday work out it does the trick.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location from which to visit Marrakech
Wonderful hotel in the affluent Palmeraie area about 20 minutes' taxi ride outside Marrakech. Rooms are lovely, but a bit dimly lit, grounds and pool are beautiful and staff superb - friendly, warm, professional and so helpful. Nothing was too much trouble and they often went well beyond what we expected. For us it was the perfect oasis from which to spend time in Marrakech without having to stay in the hustle and heat of the city. The only slight criticism is that the restaurant, which is very good, is very expensive and guests either have to eat there or have the cost of 100 MAD (c£13) each way for the taxi into town. The hotel does run a free shuttle service morning and evening into the city, which was brilliant.

10/10 Excellent

Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff!!
Beautiful setting and really helpful and friendly staff. We really enjoyed our stay. Reception recommended a tour which we were so glad we signed up for, absolutely incredible.

10/10 Excellent

Bilal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakech Palais Christmas and New Year
Had a fantastic week at Palais and was looked after well by every member of staff who were attentive to all my needs... Slightly further away from busy old medina than all other chains which is what i had opted for and found a little paradise nestled in a very nice location. Hotel Land Rovers could be used to get to all locations at a slightly higher rate (200 Dirhams) as opposed to the taxis which the reception can arrange for you as well (100 Dirhams) but the company of the driver Adil was thoroughly appreciated with his complimentary detours working like a treat. Consultation with doctor was arranged over phone on mention of my son being slightly unwell and reception staff worked extremely hard to arrange tours for myself on my request. The spa was absolutely magnificent and was availed by both myself and the wife. The food choice though slightly limited is exquisite and the cocktails poolside were amazing. The list of good things is non ending including the hospitality of everyone, new years party where i was invited for complimentary cocktails as had to fly early next morning. All in all the five stars do not do justice to the amazing time spent at the Marrakesh villa. Will see you again soon Palais Aziza.

10/10 Excellent

Catherine, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice boutique hotel - Perfect for relaxing
Very relaxing. Perfect for short getaway. Excellent service. Would definitely recommend it and will definitely return for a 3-4 days getaway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, exceedingly friendly staff.
My daughter and I thoroughly enjoyed staying at the Mosaic Palais Aziza. The hotel is stunning; the staff are delightful; the spa is fantastic; the food is freshly prepared and delicious.

10/10 Excellent

Victoria, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise!
I have just returned form the Mosaic Palais Aziza and could not have had a more perfect break. The staff cannot do enough for you and the grounds are just beautiful and so well kept. The whole place was so peaceful and quiet and I often had the pool to myself. The food was exquisite and I have stayed in many 5* resorts. Make sure you have a massage each day to wind down- they have a great choice. The decor of the suites was tasteful and elegant and there were two great UK film channels if you want to fall asleep watching a film. The whole trip was faultless and I can't wait to go back. Also, definitely get the transfer to and from the airport in the hotels own range rovers. Far safer and more comfortable than the usual taxi ride, from what I could see. If you want to be spoilt in the lap of luxury in a peaceful environment, this is the place for you.

10/10 Excellent

KJ, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis away from the crazy City.
Couldnt fault this hotel, friendly staff, beautiful surroundings, lovely food, pool,room - slight noise from cleaners in morning but this happens all over the world. We stayed for a week and had a great time - found the taxis in and out of town a bit of a nuisance after a week ( would not be an issue for a short break) but at the same time were glad to be returning to peace and quiet after the frenetic Jemma el Fna. Hope to return soon. This was our first time in Morocco.

10/10 Excellent

raj, london

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel and peaceful
Had a very good time as this was our first time in Marrakech there was lots to do but we went for our both children's birthdays and the hotel had arranged a cake for both of them which was nice and the weather was perfect for us. The hotel is beautiful you want to spend most of your time there,the staff was nice but sometimes fell to understand you.

10/10 Excellent

danielle, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and tranquil
We had a very peaceful and relaxing time. The staff were extremely good and considerate of our needs. The first floor room that we were given, overlooking the amazing pool, was incredibly comfortable and the bed was huge and luxurious. Food at the restaurant was really great though if staying longer than 3 or 4 nights then needs a bit mor variety on the menu or I'd suggest eating out. It suited us fine for our 3 nights.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Paradise
From the moment we arrived and were offered the cool face towels we knew it was the place we hoped. A great location and a great team. Bye

10/10 Excellent

Anna, Live Oak, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise!
My husband and I stayed at this hotel last weekend and could not have had a better experience. Everything was perfect from beginning to end. The staff were excellent and the hotel is peaceful and relaxing. A wonderful getaway!!

10/10 Excellent

beverley, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
I can say no more than this hotel is absolutely FANTASTIC it is very very peaceful and relaxing. The staff are amazing, I would say if you had children this hotel might not be for you. Michael and Beverley from England

10/10 Excellent

MrDrak, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay at the Mosaic
Excellent Hotel, located in the Marrakech countryside, 3-4 miles outside the city. Quite and stylish location compared to the previous few days in the city. Hotel is small at only 28 rooms, which suited us perfectly, service, and food both top notch. Spa again excellent. My only small gripe was the gym was small and "unloved"...

10/10 Excellent

lance, kent uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fourth stay at this hotel in the last 2 years...
Superb quiet location with excellent rooms and service. Restaurant food choice is varied with lovely fish dishes. Staff could not be more helpful. Pick up from the airport is free of charge. Recommend the return journey in the hotels range rover!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrew C, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and enjoyable.
Good hotel and good service. A few shortcomings but we would recommend it.