do not book this, it`s a scam
Posted 17 Jul 2017 on Hotels
do not book this Villa! this is a scam, the resort is not in Marrakesh, it is at least 45min away from the city, the resort is not finished and construction is still going on half the properties, there is zero security, random homeless people were walking in and out of the resort, there is not even a reception desk, there is no kitchen equipment, no towels and no outdoor furniture, please see attached pictures, the pictures they provide on Hotels.com are completely false and absolutely misleading, the area barely has any lightning and is absolutely not safe for adults let alone children. Also the tv and the wifi did not work, when I asked if it could be fixed they said they would send me tech support which never came. I was supposed to stay for 4 nights I left in an hour.
Comment from Hotel Management
24 Jul 2017
Hello Mr Tayeb,
We want to thank you for your feedback. We apologize for your experience. It's feedback like this that we learn from and use to improve. Our complex is brand new and we are currently adding the final touches to some of the villas.
We are sorry that your stay coincided with those improvements and maintenance work.
Our villas are all fully equipped (towels are under the sink) and our residence is completely secured, we have 3 security guards 24/7 and all visitors come through the main gate. We check the identity of all visitors and guests. The safety of our guests is a priority and we haven't had any issues so far.
For the distance, the complex is located 20 min from the center and we have free transportation to make that ride as easy and smooth to our guests. If you give us a chance to earn back your trust, we can assure you that your stay will be different.
All the best,