Ratings based on 4 verified reviews

2.2 out of 5
3.0 Room cleanliness
2.5 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller

Posted 12 May 2019
The hotel looks completely different than it does in pictures. Had to complain to change rooms as the first room we were in was substandard. To our surprise shortly after being moved room the manager asked for our passports to re-check us in. He never brought back our passports and on questioning he denied this and said that he did. It turns out that he stole our passports. The same worker ended up returning the passports and gave us an excuse on how it was a set up. Save yourself the havoc of going through this psychological trauma on holiday and do not book with Malaya. They have dishonest thieves working there!
1 out of 5
by tayeb

do not book this, it`s a scam

Posted 17 Jul 2017 on Hotels
do not book this Villa! this is a scam, the resort is not in Marrakesh, it is at least 45min away from the city, the resort is not finished and construction is still going on half the properties, there is zero security, random homeless people were walking in and out of the resort, there is not even a reception desk, there is no kitchen equipment, no towels and no outdoor furniture, please see attached pictures, the pictures they provide on Hotels.com are completely false and absolutely misleading, the area barely has any lightning and is absolutely not safe for adults let alone children. Also the tv and the wifi did not work, when I asked if it could be fixed they said they would send me tech support which never came. I was supposed to stay for 4 nights I left in an hour.
Comment from Hotel Management
24 Jul 2017
Hello Mr Tayeb, We want to thank you for your feedback. We apologize for your experience. It's feedback like this that we learn from and use to improve. Our complex is brand new and we are currently adding the final touches to some of the villas. We are sorry that your stay coincided with those improvements and maintenance work. Our villas are all fully equipped (towels are under the sink) and our residence is completely secured, we have 3 security guards 24/7 and all visitors come through the main gate. We check the identity of all visitors and guests. The safety of our guests is a priority and we haven't had any issues so far. For the distance, the complex is located 20 min from the center and we have free transportation to make that ride as easy and smooth to our guests. If you give us a chance to earn back your trust, we can assure you that your stay will be different. All the best,
3 out of 5
by a verified traveller

Posted 22 Apr 2019
Le réceptionniste fais tout ce qu’il peut pour satisfaire le client
Comment from Hotel Management
3 May 2019 by Abdeljalil, Hotel Management
Bonjour merci beaucoup d avoir visiter notre hôtel. jespere que nous visiter encore une fois je suis toujours a votre disposition Cordialement merci
4 out of 5
by Ahmad

ممتاز

Posted 7 Nov 2017 on Hotels
مجمع رائع وهادئ وآمن للغاية والخدمة جميلة النظافة مستوى فنادق ٥ نجوم لكن.. لا يوجد مطعم أو سوبر ماركت في المجمع أو قريب من المجمع اضطر للذهاب بالسيارة مسافة طويلة لشراء اغراضي
Comment from Hotel Management
28 Nov 2017
Hello Ahmad, Thank you so much for your comment. It was a real pleasure to have in Malaya Suites & Villas. We will open very soon a small supermarket in the residence and we propose to cook to our visitors in their villas. we will be very happy to see you again and to show you our menu. Kind regards