Indoor pool, outdoor pool, pool loungers

Reviews of Jaal Riad Resort

5 out of 5
Jaal Riad Resort
Avenue Mohamed VI, Zone Touristique de l'Agdal, Marrakech

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 4 out of 28 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Black

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une escapade inoubliable au Jaal Riad Resort ! Notre séjour dans ce havre de paix a été tout simplement magique. Dès notre arrivée, nous avons été accueillis chaleureusement par le personnel attentionné et souriant. L'architecture traditionnelle marocaine et le décor somptueux nous ont transportés dans un autre monde. Les chambres étaient luxueuses, confortables et décorées avec goût, offrant une vue imprenable sur la vue panoramique et la grande piscine. Nous avons également eu la chance de profiter des délices culinaires proposés par le restaurant de l'hôtel Le CAT mettant en valeur leurs goût de service et les saveurs exquises de la cuisine locale. Les moments de détente au bord de la piscine ou dans le spa ont ajouté une touche de bien-être à notre séjour. Nous recommandons vivement le Jaal Riad Resort à tous ceux qui recherchent une expérience authentique et raffinée à Marrakech. Nous avons hâte d'y retourner !
Stayed 1 night in Mar 2024
Response from Quality Manager on 1 Apr 2024
Cher invité,Nous vous remercions infiniment pour vos mots chaleureux et élogieux à l'égard de votre récent séjour au Jaal Riad Resort ! Nous sommes ravis d'apprendre que votre escapade parmi nous a été une expérience inoubliable et magique.Il est extrêmement gratifiant de savoir que vous avez apprécié chaque aspect de votre séjour, de l'accueil chaleureux du personnel à l'architecture traditionnelle marocaine et au décor somptueux qui vous ont transportés dans un autre monde. Nous sommes ravis que vous ayez trouvé nos chambres luxueuses, confortables et décorées avec goût, offrant une vue imprenable sur notre vue panoramique et notre grande piscine.Nous sommes également enchantés que vous ayez apprécié les délices culinaires de notre restaurant Le CAT, ainsi que les moments de détente au bord de la piscine et dans notre spa. Rien ne nous comble plus que de savoir que nous avons contribué à créer des souvenirs précieux et des expériences mémorables pour nos clients.Votre recommandation chaleureuse signifie beaucoup pour nous, et nous sommes impatients de vous accueillir à nouveau au Jaal Riad Resort pour une autre escapade inoubliable à Marrakech. N'hésitez pas à nous contacter pour toute assistance ou demande spéciale lors de votre prochaine visite.À bientôt et meilleures salutations,Quality Manager

10/10 Excellent

Dr JoDean

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility. Friendly, knowledgeable, helpful staff.
Stayed 1 night in Mar 2024
Response from Quality Manager on 31 Mar 2024
Dear Dr Jodean,Thank you so much for your kind words!We're thrilled to hear that you found our facility beautiful and that you had a positive experience with our staff. Providing friendly, knowledgeable, and helpful service is our top priority, and we're delighted that our team was able to meet your expectations.Your satisfaction means the world to us, and we truly appreciate your feedback. If there's anything else we can do to make your experience even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back again soon!Warm regards,Quality Manager

6/10 Okay

Loremel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
If you want a quieter place to stay, this is a great place for you. The place looks very nice. There is a pool and a gym that you can use. It is a bit far from the Medina. You need to get a taxi to get there. The problem isn’t so much as getting there but more of the swindling and price gouging that happens when you try to find your way back. Most drivers don’t know the place so I have to refer them to the mall behind it. That mall is still some walk away from the hotel entrance. The place itself is so nice aesthetically. However, I tried calling for room service four times and nobody was answering. The free breakfast was okay— could be better. In my room, they didn’t refill the soap and when I asked them to change it, they never did. There is only one elevator (it’s a three story building) and only one receptionist. Overall, perfectly adequate place if you just want a place to sleep and leave your stuff for the day.
Stayed 4 nights in Mar 2024
Response from Quality Manager on 31 Mar 2024
Dear Loremel,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be a quiet and aesthetically pleasing place with amenities such as the pool and gym that you were able to enjoy.We apologize for any inconvenience you experienced with transportation to and from the Medina. We understand the frustration caused by potential swindling and price gouging from taxi drivers and will look into ways to mitigate this issue for our guests in the future.We regret to hear about the difficulties you encountered with room service and the breakfast offering not meeting your expectations. Please accept our apologies for the lapse in service regarding the soap refill in your room. Rest assured, we will address these concerns with our team to ensure improvements are made.Your feedback regarding the limited elevator and receptionist availability has been duly noted, and we will explore ways to enhance our service delivery in these areas.Despite the challenges you faced, we are glad to hear that you found our hotel to be a suitable place for a good night's sleep and a convenient location to store your belongings during the day.Thank you again for sharing your comments, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

10/10 Excellent

Black

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mon séjour au Jaal Riad Resort à Marrakech a été tout simplement extraordinaire ! L'atmosphère paisible et luxueuse du riad, combinée à l'hospitalité chaleureuse du personnel, a rendu mon expérience inoubliable. Les jardins magnifiquement entretenus, les délices culinaires marocains et les installations de spa de classe mondiale ont ajouté une touche de magie à chaque instant. Un véritable paradis où chaque détail était pensé pour offrir une escapade de rêve. Je recommande vivement cet endroit à quiconque cherche à se ressourcer dans un cadre somptueux à Marrakech.
Response from Quality Manager on 27 Mar 2024
Cher Client,Merci infiniment pour vos aimables paroles concernant votre séjour au Jaal Riad Resort à Marrakech.Nous sommes absolument ravis d'apprendre que votre expérience parmi nous a été extraordinaire. Rien ne nous comble plus que de savoir que vous avez apprécié l'atmosphère paisible et luxueuse de notre riad ainsi que l'hospitalité chaleureuse de notre personnel. Nous mettons un point d'honneur à offrir à nos clients une expérience mémorable et nous sommes enchantés que cela se soit reflété dans votre séjour.Nous sommes également ravis que vous ayez apprécié nos jardins magnifiquement entretenus, nos délices culinaires marocains et nos installations de spa de classe mondiale. Nous nous efforçons constamment de surpasser les attentes de nos clients et il est gratifiant de savoir que chaque aspect de votre séjour a contribué à rendre votre escapade inoubliable.Votre recommandation chaleureuse signifie beaucoup pour nous et nous vous en sommes très reconnaissants. Nous espérons avoir le plaisir de vous accueillir à nouveau au Jaal Riad Resort pour une autre escapade de rêve à Marrakech.Cordialement,Quality Manager

10/10 Excellent

JoDean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. In addition, I inadvertently left cash in the safe and the staff found it and held it for me to pick up. So gracious. Can’t say enough about this place.
Stayed 2 nights in Mar 2024
Response from Quality Manager on 25 Mar 2024
Dear Jodean,Thank you so much for your kind words, Jodean! We're delighted to hear that you had a positive experience during your stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and we're thrilled that our staff were able to assist you promptly and with such care.It's heartwarming to know that our team went above and beyond to ensure the safekeeping of your belongings, even when it was inadvertently left behind. We truly appreciate your recognition of their efforts.Your feedback means the world to us, and we're grateful for the opportunity to have hosted you. We look forward to welcoming you back in the future and providing you with another exceptional stay. If there's anything else we can assist you with, please don't hesitate to let us know.Quality Manager

10/10 Excellent

Alain

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Jaal Riad Resort and had an absolutely fantastic experience. The resort's ambiance is enchanting, with beautifully landscaped gardens and stunning architecture that perfectly captures the essence of the region. The rooms are spacious, elegantly decorated, and meticulously maintained. The staff were incredibly welcoming and attentive, ensuring that every aspect of my stay was enjoyable. The amenities, including the pool and spa, were top-notch and provided the perfect relaxation after a day of exploring the nearby attractions. The dining options offered a delightful array of local and international cuisine, all prepared to perfection. Overall, Jaal Riad Resort exceeded my expectations in every way, and I can't wait to return for another unforgettable stay
Stayed 1 night in Mar 2024
Response from Quality Manager on 22 Mar 2024
Dear Alain,Thank you so much for taking the time to share your wonderful experience at Jaal Riad Resort! We are thrilled to hear that you had such a fantastic stay and that every aspect of your visit exceeded your expectations.It brings us immense joy to know that you found our resort's ambiance enchanting, our rooms spacious and elegantly decorated, and our staff welcoming and attentive. We strive to create a memorable experience for each of our guests, and we're delighted to hear that we succeeded in providing you with exceptional service.We're glad you enjoyed our top-notch amenities, including the pool and spa, as well as our dining options offering a delightful array of local and international cuisine. Your satisfaction is our priority, and we're thrilled that you found everything to your liking.Thank you for choosing Jaal Riad Resort for your getaway, and we can't wait to welcome you back for another unforgettable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,Quality ManagerJaal Riad Resort

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Response from Quality Manager on 22 Feb 2024
Dear Alain,Thank you for sharing your experience with us. Your feedback is incredibly important as it allows us to continuously improve and refine our services to better serve our guests. We are delighted to hear that your recent stay at Jaal Riad Resort was enjoyable.Providing exceptional service and creating memorable experiences for our guests is at the heart of what we do at Jaal Riad Resort.We sincerely hope to have the pleasure of welcoming you back soon for another wonderful stay at Jaal Riad Resort.Best regards,Jaal Riad ResortQuality Manager

10/10 Excellent

Aissam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Jaal resort was excellent, largely thanks to Ale Eddine’s exceptional service, his professionalism and assistance made a big difference, the hotel was clean and comfortable and conveniently located.
Stayed 1 night in Feb 2024
Response from Quality Manager on 18 Feb 2024
Dear Valued Guest,Thank you for sharing your wonderful feedback regarding your recent stay at Jaal Riad Resort. We're thrilled to hear that your experience was excellent and that Ale Eddine's exceptional service played a significant role in making your stay memorable. We will be sure to pass along your compliments to him for his professionalism and assistance.We're delighted that you found the hotel to be clean, comfortable, and conveniently located, contributing to the overall enjoyment of your stay.Thank you for choosing Jaal Riad Resort, and we hope to have the pleasure of welcoming you back again soon for another outstanding experience.Warm regards,Jaal Riad ResortQuality Manager

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was attentive, lively and pleasant. We had a great time at Jaal Riad Resort and are already planning to come back to stay. Excellent location from markets, mall and airport ! The Bowe spa was perfect too, the ladies who did our hamam were so professional and brilliant.
Response from Quality Manager on 16 Feb 2024
Dear Alain,Thank you very much for your kind words and glowing review of your recent stay at Jaal Riad Resort. We are thrilled to hear that every member of our staff contributed to making your stay enjoyable, and that you found them to be attentive, lively, and pleasant. It's wonderful to know that you had a great time with us and that you're already planning to return for another stay.We're delighted that you found our location convenient, with easy access to markets, malls, and the airport. Additionally, we're pleased to hear that you had a perfect experience at The Bowe Spa and that the professionals there provided you with excellent service during your hamam session.Your feedback means a lot to us, and we can't wait to welcome you back to Jaal Riad Resort for another fantastic experience in the near future.Warm regards,Jaal Riad ResortQuality Manager

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Response from Quality Manager on 16 Feb 2024
Dear Mr. Alain,Thank you for sharing your feedback following your recent stay at Jaal Riad Resort. We're thrilled to hear that you had an excellent experience during your stay.Overall, we're delighted that you had a great experience with us at Jaal Riad Resort, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Jaal Riad ResortQuality Manager

10/10 Excellent

Navid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Jaal Riad, very polite and helpful staff, breakfast options were also very good. Swimming pool is not heated hence not usable , could do with an indoor pool like other 5 star hotels. Overall great experience.
Stayed 6 nights in Feb 2024
Response from Quality Manager on 14 Feb 2024
Dear Mr. Navid,Thank you for sharing your feedback following your recent stay at Jaal Riad Resort. We're thrilled to hear that you had an excellent experience and that you found our staff to be polite and helpful. It's wonderful to know that you enjoyed the breakfast options during your stay.We appreciate your suggestion regarding the swimming pool. While we don't currently have a heated pool or an indoor pool, we'll certainly take your feedback into consideration as we strive to enhance our amenities to better meet the needs of our guests.Overall, we're delighted that you had a great experience with us at Jaal Riad Resort, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Jaal Riad ResortQuality Manager

8/10 Good

Einas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 4 nights in Jan 2024
Response from Quality Manager on 10 Feb 2024
Dear Elinas,Thank you very much for your feedback. Your comments are extremely valuable to us as they help us continuously improve our services and better meet our guests' expectations. We're delighted to hear that your stay at Jaal Riad Resort lived up to your expectations.We work tirelessly to provide our guests with a memorable experience, and we're thrilled that you appreciated our commitment to quality and service. Your satisfaction is our top priority.We hope to have the pleasure of welcoming you back soon for another unforgettable experience at Jaal Riad Resort.Best regards,Jaal Riad ResortQuality Manager

6/10 Okay

james

Liked: Staff & service
Great service. Food was ok. Nice property but they do an all inclusive thing that gives this place a bit of a cruise ship vibe.
Stayed 1 night in Sep 2023
Response from Quality Manager on 2 Oct 2023
Dear James,Thank you for choosing the JAAL Riad Resort and for sharing your comments. It is a pleasure to know that you have appreciated our establishment. we thenk you for you kind remarks. All our teams are at your disposal, always in our JAAL spirit, hoping that we will have the opportunity to welcome you back and give you a new experience, and this time, a completely positive and memorable one.Thank you.Quality Manager

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, spacious pool and amazing staff.
Stayed 1 night in Jul 2023
Response from Quality Manager on 2 Aug 2023
Chère Claudia, Nous sommes enchantés que vous ayez appréciée votre séjour au Jaal riad Resort et plus précisément l'architecture de notre établissement, notre grande piscine ainsi le personnel avec qui nous allons partager votre témoignage. Toutes nos équipes seront toujours heureuses de vous servir dans notre esprit du service et de l'hospitalité et vous sont entièrement disponibles pour vous offrir des moments mémorables. Merci. Quality Manager

6/10 Okay

tree

Hotel was clean but very outdated and not kept up. Staff tried hard to be friendly and courteous. It had no vibe.
Stayed 1 night in Jul 2023
Response from Quality Manager on 19 Jul 2023
Dear Valued Guest,We would like to thank you for choosing the Jaal Riad Resort and for sharing your comments. We are extremely sorry that you have had to face some very unusual concerns. We have taken note of it to remedy it as quickly as possible and we offer you our most sincere apologies. All our teams are at your disposal, always in our Jaal spirit ! hoping that you would give us another chance to catch up and give you a new experience, and this time, a completely positive and memorable one.Very kind regards.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Ok
There was no iron in the room. The bathroom was blah. Won’t recommend
Stayed 3 nights in Jul 2023
Response from Quality Manager on 10 Jul 2023
Dear Valued Guest, We thank you for your choice of JAAL Riad Resort as well as for this constructive and positive feedback. We are pleased that you have appreciated our hotel and we sincerely apologize for the encountered inconvenience regarding the floor cleaning . We are looking forward to welcoming and providing you with a positively memorable experience. Very best regards. Quality Manager.

10/10 Excellent

SULTANA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Where to start with this property! The most beautiful resort in Marrakesh. As soon as you enter you're greeted with grandiose intricate morrocan architecture making you feel like you're in a palace. The hotel is immense, very clean & modern. There are top notch restaurants, boutique, a beautiful spa, and huge pool which makes you want to stay at the resort all day. It is 100x more beautiful in person. We stayed at many hotels during our vacation in Morocco and this was our favorite place! The staff, from the managers to the cleaning crew were the kindest people we encountered during our trip. They always went out of their way to accomodate us, give us recommendations, call taxis, make reservations, upgrade our rooms, and everything we could have asked for and more! The suite we stayed in had two of the biggest balconies I've ever seen in a hotel room, very comfortable beds, walk-in closets, fully decked bathrooms, a living room, and AC strong enough to combat the Marrakesh heat. Most importantly the rooms were crystal clean. Everyone in Marrakesh who knew we were staying at Jaal hotel told us we made the best choice! Truly we couldn't have picked a better property for our 6 days in Marrakesh, we did not want our stay to end. There are no words to describe how friendly and welcoming the staff was. They all speak multiple languages and there's always a smile on their faces. Do not look elsewhere if you're coming to Marrakesh! We will come back again and again for sure.
Response from Quality Manager on 8 Jul 2023
Dear Sultana, Thank you for your constructive and very informative feedback following your stay at JAAL Riad Resort. We are sincerely very happy that you were satisfied with your experience. We will therefore be delighted to welcome you back among us and will ensure that you are perfectly settled for a positively experience. Thank you. Quality Manager

10/10 Excellent

Rodney Hardwicke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hotel with exceptionally friendly staff
Stayed 5 nights in May 2023
Response from Quality Manager on 23 May 2023
Dear Rodney Hardwicke, We would like to thank you for giving preference to JAAL Riad Resort and for being kind enough to leave your feedback on Expedia. Thank you very much for these compliments highlighting the quality of our welcome and our services. We were delighted to know how much you appreciate our hotel. Our staff works very hard to offer a wide choice of original products... Once again, thank you very much for your words and we hope to see you again very soon at JAAL Riad Resort. Quality Manager

8/10 Good

Winston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 3.5/5
On arrival, my partner went to check in and was told to sit and relax as they took about 15 mins to get our keys and then another 5ish mins when we were told to wait for a porter to help with bags, when we felt we could have just went up with the porter to follow since we were tired from a long trip. Nice pool to lay during the day. Not much in terms of activities. Breakfast options are very good. Restaurants are average. Communicating in English with most of the servers and porters was a challenge at times.
Stayed 3 nights in Apr 2023
Response from Quality Manager on 23 May 2023
Dear Winston, Thank you for visiting JAAL RIAD RESORT Marrakech and for leaving your review on Expedia. We are delighted that you enjoyed our breakfast formula and our swimming pool. At the same time, we apologize for the inconvenience felt in some of our services. Know that JAAL RIAD RESORT will always remain your second home and all our teams will always be available to welcome you again and give you a better experience. Good for you.Quality Manager

2/10 Terrible

Yael

Disliked: Staff & service, amenities, property conditions & facilities
No one spoke English ir understood English
Stayed 1 night in Apr 2023
Response from Quality Manager on 21 Apr 2023
Dear Yael,We would like to thank you for JAAL Riad Resort and for sharing your comments. We are extremely sorry that you have had to face some very unusual concerns. We have taken note of it to remedy it as quickly as possible and we offer you our most sincere apologies. All our teams are at your disposal, always in our JAAL spirit hoping that you would give us another chance to catch up and give you a new experience, and this time, a completely positive and memorable one.Very kind regardQuality Manager

4/10 Poor

Yael

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden jewl.
This hotel is one of the best hotel We stayed in Merrakesh.
Stayed 2 nights in Jan 2023
Response from Quality Manager on 30 Jan 2023
Dear Mohamad, Thank you for your great feedback. We really hope to see you again soon at Jaal Riad Resorts.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay
Response from Quality Manager on 5 Dec 2022
Chère LindaNous tenons à vous remercier de privilégier systématiquement le JAAL Riad Resort et d’avoir eu la gentillesse de laisser vos impressions sur Expedia.Merci infiniment pour ces compliments mettant en avant notre qualité d'accueil et les services proposés dans nos chambres.Notre personnel travaille très dur afin de proposer un large choix de produits originaux…Encore une fois, merci beaucoup pour vos mots et nous espérons vous revoir très bientôt au JAAL Riad Resort.Bien cordialement.Quality Manager

2/10 Terrible

Francois Xavier

Stayed 3 nights in Dec 2023
Response from Quality Manager on 10 Feb 2024
Dear Esteemed Guest,Thank you for taking the time to share your feedback. We greatly value your input as it helps us to continually enhance our services and ensure that we meet the needs of our guests. We're thrilled to learn that your recent stay at Jaal Riad Resort met your expectations.At Jaal Riad Resort, we strive to provide exceptional service and experiences, and we're delighted that you recognized our efforts. Your satisfaction is paramount to us, and we're grateful for the opportunity to have contributed positively to your stay.We look forward to the pleasure of hosting you again soon for another memorable experience at Jaal Riad Resort.Warm regards,Jaal Riad ResortQuality Manager

2/10 Terrible

Fabricio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opportunistes désorganisés !! tentative de vol
Ce qui s'est passé dans cet hôtel est un scandale. Notre séjour a été payé en totalité à l'arrivée par notre guide qui nous a accompagné lors d'un voyage de 8 jours à travers le Maroc. C'était notre dernier séjour et le dernier jour, nous avions un vol tôt le matin, l'heure de départ de l'hôtel devrait être à 6 heures du matin. Quelle a été notre surprise, ils ne voulaient pas nous laisser partir, car ils disaient que nous devions payer pour les 2 nuits passées là-bas. Nous avons contacté notre agence qui a confirmé le paiement et l'Hôtel ne leur a posé que des questions absurdes, comme le nom du guide et d'autres questions qui n'avaient rien à voir avec ce problème. Il était clair qu'ils voulaient profiter de l'occasion pour nous facturer à nouveau car ils nous voyaient sous la pression du départ pour l'aéroport. Notre guide a envoyé une photo de la facture payée à l'arrivée et tamponnée par eux, et ils ont quand même insisté pour un nouveau paiement. Ce n'est que lorsque notre chauffeur de transfert est entré dans l'hôtel après avoir attendu longtemps à cause de la dispute qu'il a décidé de dire qu'il avait enfin trouvé le paiement. Soyez très prudent avec ces opportunistes désorganisés !! Ils essaient d'extorquer tout ce qu'ils peuvent, essayant de recevoir des doubles paiements parce qu'ils savaient que nous étions pressés par l'heure de départ. Nous n'avons raté le vol que de quelques minutes, mais ce stress a gâché les journées de détente que nous avons passées au Maroc
Stayed 2 nights in Dec 2023
Response from Quality Manager on 12 Jan 2024
Cher Fabricio,Nous vous remercions d'avoir choisi le JAAL Riad Resort pour votre séjour à marrakechNous sommes vraiment désolé de lire que votre séjour n'a pas été à la hauteur de vos attentes. Toutes vos remarques sont bien notées.Nous sommes tous mobilisés pour dépasser vos attentes et vous attendons avec grand plaisir ,en espérant vous recevoir très prochainement.Bien cordialementQuality Manager.

2/10 Terrible

Manuel Luis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from Quality Manager on 10 Feb 2024
Dear Luis,Thank you for sharing your experience with us. Your feedback is incredibly important as it allows us to continuously improve and refine our services to better serve our guests. We are delighted to hear that your recent stay at Jaal Riad Resort was enjoyable.Providing exceptional service and creating memorable experiences for our guests is at the heart of what we do at Jaal Riad Resort. We are thrilled that you noticed and appreciated our efforts to make your stay special.We sincerely hope to have the pleasure of welcoming you back soon for another wonderful stay at Jaal Riad Resort.Best regards,Jaal Riad ResortQuality Manager

10/10 Excellent

Samia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Tout était parfait. magnifique séjour
Stayed 2 nights in Aug 2023
Response from Quality Manager on 3 Sept 2023
Cher Samia,Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience avec notre communauté.Nous sommes ravis de lire que votre séjour chez nous a été "Magnifique" nous serons plus qu'heureux de partager vos chaleureux commentaires avec notre équipe.Nous espérons avoir le plaisir de vous accueillir très prochainement au Jaal Riad Resort.CordialementQuality Manager

10/10 Excellent

MENAI

Stayed 1 night in Aug 2023
Response from Quality Manager on 4 Sept 2023
Cher Amal,Nous tenons à vous remercier d'avoir pris le temps de partager votre expérience avec notre communauté.Nous sommes ravis de lire que votre séjour chez nous a été "Magnifique" nous serons plus qu'heureux de partager vos chaleureux commentaires avec notre équipe.Nous espérons avoir le plaisir de vous accueillir très prochainement au Jaal Riad Resort.CordialementQuality Manager