Exterior detail

Reviews of Hotel Riad Ennakhil & SPA

5 out of 5
Hotel Riad Ennakhil & SPA
Km5 Route de Casablanca Jnane El Qodate, Across from Grand Musée d'Eau, Marrakech

Reviews

6.8
Rating 10 - Excellent. 12 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 8 out of 57 reviews" "
Rating 4 - Poor. 8 out of 57 reviews" "
Rating 2 - Terrible. 8 out of 57 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ingrid, Morris Plains

Travelled with family
Liked: Cleanliness, property conditions & facilities
Didn't like the pillows.... Buffet dinner was very expensive
Stayed 4 nights in Dec 2023

10/10 Excellent

Aboulkaid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Client satisfait
Un special remerciement a Mr hassan à la reception
Stayed 2 nights in Oct 2021
Response from Responsable reservation on 29 Oct 2021
Tout d'abord nous tenons à vous remercier d’avoir pris le temps de nous écrire suite à votre séjour au Riad Ennakhil 5* Nous sommes ravis de constater que vous avez passé un merveilleux moment parmi nous et vous promettons d'optimiser d'avantage nos performances lors de votre prochain retour. Très cordialement,

10/10 Excellent

marouane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad Ennakhil is by far the excellent hotel I have ever stayed in. Very clean rooms and space, very nice, professional and friendly staff. Thank you Riad Ennakhil and I will be back soon.
Stayed 3 nights in Sep 2021
Response from Responsable reservation on 29 Oct 2021
Bonjour Cher(e) Client, Nous vous remercions d’avoir choisi le Riad Ennakhil 5* et sommes ravis d’avoir pu contribuer à rendre votre séjour inoubliable et vous promettons d’être encore meilleurs lors de votre prochain retour. Cordiales salutations,

8/10 Good

YAHYA

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Yasmin

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
This hotel is clean however food is the same everyday even the lunch and evening menu. Not worth going all inclusive. We had to get taxi evey evening so we could eat which to be honest wasnt cheap. If the hotel catered more food and varietys then we wouldnt have spent 2100 Dirhams in 6 days!! Hotel price definitely not worth it just so you have clean surroundings. You have to pay for water which 25dh compare to 4 outside but you cant bring food or water from outside. Hamnam was.nice and worth the price but was annoying that you have to pay for the sauna and jacuzzi. Outside swimming pool is nice and free but they play the same music all day long. I would say this hotel is not for family with kids more for couples or even honeymoon couples as it is quiet and out off the way from other tourist attractions. Restaurant manager is very lovely and good at having a banter with you and staff who stand by the front door very friendly and wiling to help.
Stayed 7 nights in Jul 2019

8/10 Good

Adil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good stay but read the details
It was a good stay. Since it was so hot in Marrakesh, we bought 4 bottles of water, but one person (seems like a director) didn't allow us to bring them to the hotel, we asked why? he asked how much we paid for our stay, we said just over a 100$ a night. he said, this hotel can go forward with a minimum of 200$ a night, so to compensate, they try to sell other services
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was very clean. They need to put more varieties to their breakfast (the options are very limited). The swimming pool was very clean
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service
The staff at night shift was very unprofessional. While checking in they couldn't find our reservation and wasted about an hour
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

jafnaso

Business traveller
Liked: Cleanliness, property conditions & facilities
The rooms and breakfast are good. Some of my colleagues found challenges dealing with staff though
Stayed 10 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel staff especially reception, gave no details of anything at check in. Just given room key - no offer to take bags up even though we had a child with us and pram. No one can speak or understand English. We wanted to book excursions through the hotel and were told there's nothing to book just take a taxi wherever you want to go. We got dumped in the middle of no where by a taxi - the driver had no clue where we wanted to go. Morrocans can't remember the names their own sites or points in the city. All of them looking to make a fast buck out of tourists - saying taunting words like is one dirham too much for you to pay ? The next day after complaining to the same hotel manager, he miraculously pulls out a folder to book excursions and day trips via the hotel. Rooms sub par - very dusty felt like a smokers room. No slippers - towels hard and disgusting. Breakfast - very poor - barely any choice and hard stale bread served every day. Would not book here again - this is not a 5 star hotel at all.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
The garden view overlooked the main road. The reception staff were unprofesional. I reported several issues, none were addressed.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here, the staff were very helpful and friendly. the room was beautiful, friendly staff a peaceful nights sleep here.
Stayed 2 nights in Jan 2019

2/10 Terrible

Paul, Cascais

Liked: Staff & service, property conditions & facilities
As I am sure you are aware I was out here on business, there just happened to be a national truck drivers strike the day i arrived and my shipment could not be delivered.I had booked for 11 days and used only 5 of them. When I informed the hotel I was going to be leaving early they informed me I probably wouldn't get any money back, but as I was returning in a week they could let me have the days in lieu... Obviously on my return I was not given these days just the run around from manager to manager to a point that I checked out and went to a hotel just around the corner. Not only have they lost my business they have lost the business of a rather company here in Marrakech who I have reported this to. I guess if you just come out here and spend the time you booked then it is nice place, staff very helpful until you get to management level..
Stayed 13 nights in Oct 2018

6/10 Okay

Shainoor

Liked: Property conditions & facilities, room comfort
Excellent building but horrible service..
Excellent hotel but lousy service.. took us 2 hours to check in at 2:00 am in the morning.. staff just wouldn’t except our booking and wanted payment upfront even though it was prepaid by hotel.ca.. very frustrated.. 71 yrs old was fainting as it was a log day of journey and heat.. temps were at 38*C.. asked was water to drink and they wanted to be paid on the spot.. very rude and ignorant staff.. they need to improve their customer service... spiders in the rooms as it’s a big hotel and they gave us rooms that weren’t used for a while..
Stayed 3 nights in Jul 2018

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will not find better
A beautiful Palace. Large comfortable clean rooms. A large, intelligent and obliging staff. You have to be there to fully appreciate its beauty and comfort. Everything works perfectly, including the English, French and other language TV stations. PERFECT

4/10 Poor

HANAE

Liked: Cleanliness, property conditions & facilities, room comfort
Bad experience
I didn't like it there was no animation. The breakfast was a disaster there was hardly anything to eat. The bread was horrible No cafe machine , there was absolutely nothing. Buffet for dinner there was hardly something and it was tasteless..... No animation very quit during day or night the bar close at 23h00 as well no A.C. no music. Nothing for the children no clubs... anyways it was a very bad experience. Staff hardly any people. O feel sorry for them they are doing a lot of work. The only thing who was good it's the pool
Stayed 4 nights in Aug 2017

2/10 Terrible

Jose, Peterborough, UK

Disliked: Staff & service, property conditions & facilities
not ready to accept guests
checked in as planned, generally neat and tidy, comfortable room. in the room- no facility for coffee or tea, not even a bottle of water, mini bar not even connected to electricity, let alone some drinks. information card on the desk said to dial 9 for reception, it was the wrong number, I had to step outside the room and ask one of their staff, wifi is available but no password in the room, you have to call the reception. Safe deposit locker available, but no information available how to use it, contacted the reception and they said they can send someone to check it. air con in the room failed several times, thermostat in the room was faulty, everynight you have to call the reception to send somebody to correct it.Third night of the stay after several attempts to correct the aircon, I decided to leave the patio door to balcony open all night so that I could get some sleep. Finally I decided to cut short my holiday and return home three days earlier than planned. the web site said there is an indoor pool and spa, but there is nothing like that, there is only an outdoor pool which is not heated. restaurant- 1st night I went to have some dinner- I was given a menu card printed in French, asked for one in English but they didn't have one. the food was not appetizing and was over priced. location- it is in the middle of the desert, you will struggle to find a taxi, the hotel will book taxi for premium rate, but you can get a taxi for much less from the town for your return trip.

8/10 Good

Nouha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ik vind het een mooie hotel met een prachtige zwembad maar het ontbijt was vreselijk de meloen was gewoon zuur door de warmte. Ik zou adviseren om de ontbijt kwaliteit wel te verbeteren want het ontbijt paste niet bij het hotel
Stayed 1 night in Aug 2023

8/10 Good

Abdel, Casablanca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bon rapport qualité /prix Petit déjeuner copieux
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Nov 2019
Response from Equipes de la direction on 7 Dec 2019
Bonjour , Nous vous remercions tout d'abord pour votre commentaire sur la qualité de nos services. Nous sommes ravis d'embellir votre séjour au sein de notre établissement . Nous espérons avoir le plaisir de vous accueillir très prochainement au sein de notre hôtel. Cordialement

10/10 Excellent

KAO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Equipes de la direction on 5 Dec 2019
cher KAO Merci pour votre commentaire. Sachez que nous sommes heureux de vous compter parmi nos fidèles clients. Nous espérons vous accueillir à nouveau très bientôt. Bien cordialement

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Naima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je le conseille fortement
Bonjour , super séjour au Ryad ennekhil le personnel est accueillant , la piscine et grande et propre . La chambre était propre et le petit déjeuner correct . Point négatif : la localisation, un peu loin du centre de Marrakech (20 minute en taxi ) , du coup si on prend un taxi c’est vite chère . Point positif : hôtel familial calme , parfait pour les couple et les familles . Hôtel propre. La literie confortable ++++ avec des lits kings size .
Stayed 8 nights in Jul 2019

8/10 Good

tanara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo benefício
Atendimento excelente na recepção, restaurante deixou a desejar e a comida não vale a pena. Quarto confortável. A piscina é sempre convidativa.
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Room comfort
飯店泳池與餐廳景觀很美,只是週遭比較荒涼,飯店內的小零售店入住期間(5天)都沒有開張過,有點不方便。無線上網時有時無,也是比較困擾之處。
Stayed 5 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Hotel loin de valoir 5*. Accueil moyen. Etat salle de bain robinetterie nul. Excentre. Pas de jardin. SPA basic. Propre mais service pas en rapport
Stayed 4 nights in Jun 2019

4/10 Poor

Alice, Nederland

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Zeer slecht ontbijt. Absoluut niet wat er staat vermeld op de site. Oud brood, slijmerige jam enz. De kamers hadden geen voorzieningen. Geen waterkoker, thee, koffie glazen in de badkamer, telefoon maar die was stuk. We mochten zelf geen water buiten het hotel aanschaffen. Dat moest naar binnen gesmokkeld worden.
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 6 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Don’t do it.
This hotel is masquerading as a 5 Star hotel whereas it is a 3 Star hotel at Best and that’s being generous. The upkeeping and overall Vibe at the hotel is of a bad standard. You have to chase housekeeping to ensure your room is cleaned but they Seem to have a habit of trying to Enter the rooms when not needed. On a positive note the Security at the front are pleasant as Well as the Brown uniformed guys. You Will require a lot of taxis to and from the hotel as the location is really bad if you want to visit the main City.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Très bel hôtel. Cependant à notre arrivée nous n’avons pas eu la chambre demandée (vue sur les jardins) car « certains clients avaient prolongé leur séjour » je ne trouve pas ça très professionnel. Sinon rien à redire sur le reste : l’hôtel est magnifique, propre et le personnel très gentil.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent je recommande et surtout l’équipe au petit soin auprès de c’est client
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

8/10 Good

Stéphane, Paris

Liked: Staff & service, room comfort
Hôtel accueillant / petit déjeuner pas terrible / chambre confortable
Stayed 2 nights in Dec 2018

10/10 Excellent

alex, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien accueilli bon hotel
Tres bon sejour hotel super tres propre personnel au top
Stayed 8 nights in Sep 2018

10/10 Excellent

agd, Marrakech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
c'est bien pour se détendre
agréable détente et le personnel est très bien la vue sur la piscine est jolie le soir manger en terrasse
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
von Sonntag bis Mittwoch keine frischen Brötchen.
Stayed 7 nights in May 2018

8/10 Good

samira, rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustig schoon hotel
Super fijn hotel, mooi ingericht. Bedden liggen heerlijk. Met de auto zo in het centrum.
Stayed 2 nights in Oct 2017

8/10 Good

BOUDDINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
C'est la deuxième fois que nous sejournons dans cet hôtel. Bon rapport qualité prix le personnel est très accueillants. Je recommande vivement
Stayed 1 night in Sep 2017

8/10 Good

Wiam, Amsterdam

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, good location
We had a pleasant stay. The rooms where so clean. Everyday we found our rooms cleaned up. Also very nice that the room had a lot of space. Nice pool. Breakfast also good. Only thing is the bad service if you want to eat lunch, we waited for an hour. Also we saw alot of other people complain about the service and food. Food was bad. Still i would recommend it for sure! just eat dinner outside!
Stayed 3 nights in Aug 2017

6/10 Okay

Sirine

Liked: Cleanliness, room comfort
Disliked: Staff & service
bof
Le service est médiocre sinon l'hotel est bien situé
Stayed 1 night in Aug 2017

4/10 Poor

Sirine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nul
Le service catastrophique!! j'ai etait bloquer deux fois a la reception car ils ne m'ont pas reconnu pendant plus de 30min c'est du n'importe quoi je n'ai jamais vu sa de ma vie. 1h pour un coca, room service unmangeable
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Nice. Pool Nice
Hotel Nice. Pool Nice. Service must be improved if 5*
Stayed 1 night in Aug 2017

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel Magnifique et très propre
Très bon rapport qualité prix , l'hôtel est magnifique et le personnel est très à l'écoute.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Leuk hotel maar niet dichtbij toeristische plekken
Mooi hotel en veel personeel niet allemaal evem vriendelijk alles werd goed schoon gemaakt en gehouden en je kon er lekker eten
Stayed 11 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Très bon potentiel
Séjour Agréable, ambiance reposante.