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Reviews of Grand Mogador MENARA

5 out of 5
Grand Mogador MENARA
Avenue Mohamed VI, Marrakech

Reviews

7.4

Good

Rating 10 - Excellent. 112 out of 386 reviews" "
Rating 8 - Good. 130 out of 386 reviews" "
Rating 6 - Okay. 66 out of 386 reviews" "
Rating 4 - Poor. 41 out of 386 reviews" "
Rating 2 - Terrible. 37 out of 386 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

ramazan

Disliked: Amenities
Dont Waste your money in this hotel, it’s say 5 star but looks like 3 star. After the our stay they charging more money when u do check out
Stayed 3 nights in Apr 2024
Response from ndraif on 18 Apr 2024
Dear Guest,We're sorry to hear about your disappointing experience. We strive to provide a quality stay for all our guests, and we regret that we fell short of your expectations. Please rest assured that we take your feedback seriously and will address any issues regarding billing discrepancies. If you could provide more details about your experience, we would appreciate the opportunity to investigate and resolve the matter. Thank you for bringing this to our attention.Best regards,Nour-eddine DRAIFGeneral Manager

2/10 Terrible

CEM

Travelled with family
Disliked: Cleanliness, property conditions & facilities
THERE ARE TWO CONSTRUCTIONS NEXT TO THE HOTEL , ALL DAY THEY ARE WORKING , STAY AWAY FROM THIS HOTEL MINIMUM 1 YEAR , TERRIBLE NOISE
Stayed 7 nights in Feb 2024
Response from Oussama Hankach on 19 Feb 2024
We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience caused by the nearby constructions. We understand that construction noise can be disruptive at times, but we want to assure you that we are taking steps to minimize any disturbances to our guests. Your comfort is important to us, and we are working to address the situation. We hope you will consider giving us another chance in the future once the construction is completed. Thank you for your understanding.

10/10 Excellent

Ahmed, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 7 nights in Feb 2024
Response from Oussama Hankach on 13 Feb 2024
Thank you for taking the time to share your wonderful review of our hotel, specifically highlighting our strategic location. We greatly appreciate your feedback and are pleased to know that our location played a significant role in enhancing your overall experience.We understand how important it is for our guests to be conveniently located to nearby amenities and attractions, and we are happy that our hotel was able to fulfill that requirement for you

8/10 Good

suryaveer

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff service very poor front desk. Restaurant food quality is very poor. Location is very good
Stayed 1 night in Jan 2024
Response from Oussama Hankach on 29 Jan 2024
We are sorry to hear that your experience was not entirely satisfactory. Your opinion is valuable to us, and we will take your comments regarding service and food quality into consideration to improve. We are delighted that you appreciated the privileged location of our hotel. Your satisfaction is important to us, and we hope to have the opportunity to welcome you again to offer you a more positive experience. Thank you for sharing your opinion.

6/10 Okay

Noureddine

Liked: Cleanliness
Although the check-in was a bit rocky and the initial room was noisy due to AC issues, they were willing but I think they had no choice to give me a better room. They told me they upgraded me, when in fact they had no choice as the hotel was full. The upgraded room was 10 times better. Maybe I will book their deluxe rooms and forget the superior ones :)
Stayed 1 night in Jan 2024
Response from Oussama Hankach on 26 Jan 2024
we glad to hear that you have enjoyed your stay in our deluxe room,although we had a some issues with your initial room, we are happy that we were able to turn things around.we are looking forward to see you again soon.

10/10 Excellent

Hifa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Oussama Hankach on 10 Jan 2024
Thank you for taking a moment to share your experience at Grand Mogador Menara. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good service and very good food, and the stuff was helpful special on reception and the restaurant And very good management on reception and on restoral as well
Stayed 2 nights in Dec 2023
Response from Oussama Hankach on 29 Dec 2023
Thank you for sharing a review of your recent experience. Our team here at Grand Mogador Menara is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel
Stayed 2 nights in Dec 2023
Response from Oussama Hankach on 17 Dec 2023
Hello RaymondThank you for sharing a review of your recent experience. Our team here at Grand Mogador Menara is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Oussama Hankach on 16 Dec 2023
Thank you for taking a moment to share your experience at Grand Mogador Menara. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Oussama Hankach on 7 Dec 2023
Thank you for providing feedback on your recent experience at Grand Mogador Menara hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

ansar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value for money must stay if visiting marrakech
Stayed 1 night in Nov 2023
Response from Oussama Hankach on 30 Nov 2023
Hi With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression We look forward to seeing you again soon.

8/10 Good

FARID

Liked: Cleanliness, amenities, property conditions & facilities
The area is excellent. The Property is beautiful, however the front desk lady at the check in wasn't really friendly.
Response from Oussama Hankach on 19 Nov 2023
Hi FaridWe very much appreciate your comments regarding your stay at the Grand Mogador Menara. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our front desk staff was less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The spa, weight room, and rooms were very nice. The service was just ok. took a long time to get requests completed and the food isn't very good. It isn't 5 star. stayed at a 5 star Hilton the day before and it blew this away.
Stayed 2 nights in Oct 2023
Response from Oussama Hankach on 3 Nov 2023
Hi RonaldThank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.

6/10 Okay

Saad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location but very poor breakfast and old decorations
Stayed 1 night in Nov 2023
Response from Oussama Hankach on 3 Nov 2023
Hi SaadWe very much appreciate your comments regarding your stay at our hotel. I will be sure to share your feedback with our team.. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of construction around the facility very loud annoying other than that great stay for the price, also, their breakfast is very good
Stayed 3 nights in Oct 2023
Response from Oussama Hankach on 2 Nov 2023
Thank you for taking a moment to share your experience at Grand Mogador Menara. We are so pleased to hear you found ourservices to your liking. We look forward to welcoming you back again soon.

6/10 Okay

Asma

Travelled with family
Liked: Staff & service
Its ok
The breakfast was amazing however the hotel is tired It needs a revamp
Stayed 3 nights in Oct 2023
Response from Oussama Hankach on 19 Oct 2023
HI AsmaThank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Grand Mogador Menara is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future

2/10 Terrible

Melissa, dallas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
NEVER BOOK THIS HOTEL. THEY WILL SCAM YOU OUT OF YOUR MONEY. NE JAMAIS RÉSERVER CET HÔTEL. ILS VOUS ARNAQUERONT VOTRE L’ARGENT. This is NOT a five start hotel, to start off. Bad customer service and rude to guests. This is BEFORE we had any issues. Apart from that, we were stuck in the earthquake and they would not give us access our room for the rest of my group’s stay. Understandably for safety, so we had to check out early to find new accommodations. They refused to give us a refund for the rest of our stay until I talked to the director/president of the hotel who personally approved our group of 8 rooms’ refunds for the nights we could not use. Fast forward to 3 weeks later, after having to follow up by multiple e-mail and calls, they said they will processes them next day. Now, almost 3 weeks later and hundreds of dollars in international call fees, they HANG UP on me every time I call and refuse to let me speak with the Director/President. This is so disrespectful, unprofessional, and unacceptable. Little do they know, I enjoy putting my law degree to good use. Wish them luck.
Response from Oussama Hankach on 2 Oct 2023
Hi MelissaWe’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again, and we do encourage you to contact Mr Oussama our Guest Relations manager, at hmenaragr@mogadorhotels.com to discuss your experience in more detail.

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt the staff and property were outstanding. Rooms were kept very clean and staff were above and beyond helpful. We were on-site during the recent earthquake and every effort was made to ensure that guests were well taken care of! Everyone from the manager to service staff were calm, efficient, kind and helpful! I highly recommend this location for your next visit to Marrekech! Gold stars to all!
Stayed 1 night in Sep 2023
Response from Oussama Hankach on 26 Sept 2023
Thank you for sharing a review of your recent experience. Our team here at Grand Mogador Menara is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Chafik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My baby he was sleeping at 4 am fall from the bed
Hi dear l My baby he was sleeping at 4 am fall from the bed to the ground because they didn’t put the corners in the room . On 3 if August they put the corners it was too late. My babies hurt his head and it was very bad. This is not on I need something to be done. Many thanks I’ll try to put the photo I can put them on
Stayed 2 nights in Sep 2023
Response from Oussama Hankach on 26 Sept 2023
We’re so sorry to hear about your unfortunate experience, We have shared your feedback with our team in order to improve in these areas.We sincerely apologize about the issues you experienced, and we hope to make this right the next time you stay with us

10/10 Excellent

Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. It is close to the airport and Medina but the hotel amenities are really great value for the price. Excellent food, a lovely pool and gym facilities. We will come again.
Stayed 1 night in Sep 2023
Response from Oussama Hankach on 26 Sept 2023
Thank you for taking a moment to share your experience at Grand Mogador Menara. We are so pleased to hear you found our services to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Timur

Everything good
Stayed 3 nights in Aug 2023
Response from Oussama Hankach on 28 Sept 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Grand Mogador Menara. We hope you’ll visit us again soon.

6/10 Okay

Rabia

Stayed 2 nights in Jul 2023
Response from Oussama Hankach on 28 Sept 2023
Thank you for leaving a review. We’re so glad you were able to visit us at the Grand Mogador Menara. Our team is always working to offer the best services to our guests. We hope you’ll have a chance to come back soon

8/10 Good

Byung H

Stayed 1 night in Jun 2023

8/10 Good

Matthew Herbert

Stayed 4 nights in Jun 2023

10/10 Excellent

Louis

Liked: Staff & service, property conditions & facilities
Wish that I could have stayed there longer.
Stayed 1 night in Jun 2023

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2023

10/10 Excellent

Abdelkrim

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My review
I enjoyed my stay here I didn't use the pool the pool is big and the dinner doesn't cost much it's a buffet for $16 dollars
Stayed 1 night in May 2023

10/10 Excellent

Pierre, morton grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2023

4/10 Poor

Jamshaid

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They refused to turn on the air conditioning. The spa facility was closed for the whole duration of the trip - for these reasons I think we have been ripped off
Stayed 7 nights in Mar 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service 👍
Stayed 1 night in Feb 2023

6/10 Okay

moshe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Maimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Saed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and interior design , and great surface of the Room
Stayed 3 nights in Sep 2022

6/10 Okay

BADR

Travelled with partner
Liked: Cleanliness
i liked the house keeping she 's very cute and flexible.
Stayed 4 nights in Aug 2022

8/10 Good

Asma

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was good, except the shower in the room which was a real disaster! There is no shower curtain or anything to keep the water from running all the way outside of the bathroom to the room ! every time we shower, we had to mop the floor all the way to the outside of the bathroom. The shower head is at almost waist level. So we had to either sit down to shower or hold it with one hand the whole time. Very unsafe bathroom :( The staff was very friendly and professional.
Stayed 1 night in Aug 2022

6/10 Okay

Shauna

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall the staff were friendly but the hotel, although quite grand, was a little run down. I had a horrible (very heavy) leak in my room where the entrance area was constantly flooded with water. I was told it was the AC unit but the water was literally gushing at times. Maintenance took forever to come and attempt to fix it on two occasions but I was not offered another room. I guess since I only had 2 nights they didn’t bother. I ended up just putting bath towels on the floor in the area to catch the water and wring it out every now and again. While the rest of my stay there was good, this was really a deal breaker.
Stayed 2 nights in Jun 2022

2/10 Terrible

Mohammed

Stayed 2 nights in Jun 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

2/10 Terrible

Fadwa, Usa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hot as he’ll and when we call the front disk to come to turn the ac they said we only turn on the summer it was hot then summer the time we were there
Stayed 1 night in Feb 2020
Response from GRAND MOGADOR MENARA on 5 Mar 2020
Dear Mme Fadwa, Warm greetings from Marrakech. We thank you for sharing your review. We regret that some aspects of your stay fell short. We will be reviewing your feedback internally to ensure that all of our engagements with guests are reflective of our high standards. We hope you will allow us another opportunity to impress you on your future visit. All the best,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
Beautiful hotel staff very friendly and helpful only downside was refurbishment going on but staff did warn us, also no air conditioning on in the winter months even although it was 26C
Stayed 1 night in Feb 2020
Response from GRAND MOGADOR MENARA on 18 Feb 2020
Dear Mme Angela, Greetings from Marrakech! We thank you for sharing your experience are overjoyed that you had such a blissful time. We hope you settle in with us again soon. All the best,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, very clean, nice location good for the price
Stayed 7 nights in Jan 2020
Response from GRAND MOGADOR MENARA on 6 Feb 2020
Dear Mme, Mr, Greetings from Marrakech! We thank you for sharing your experience are overjoyed that you had such a blissful time. We hope you settle in with us again soon. All the best,

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Not a place to stay
The hotel is average, nothing impressive or high quality. The staff needs proper training, upon check-in it seemed as if I had caused an inconvenience. The doorman wouldn't even open the door. The stay was average with nothing to report on, they don't offer basic hot water for tea and coffee in the room . The iron I had the wires sticking out and could potentially be a health hazard. When I was checking out at 6:30am we had to look for and wake up someone to assist us, the person was unable to find a copy of our deposit payment and this whole process took 15 minutes. This hotel has great potential but the staff and management have negativity impacted it.
Stayed 2 nights in Jan 2020
Response from GRAND MOGADOR MENARA on 6 Feb 2020
Dear, Warm greetings from Marrakech. We thank you for sharing your review. We regret that some aspects of your stay fell short. We will be reviewing your feedback internally to ensure that all of our engagements with guests are reflective of our high standards. We hope you will allow us another opportunity to impress you on your future visit. All the best,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryad Mogador Menara weekend
Brilliant stay at the very quite, pleasant Mogador Menara.
Stayed 3 nights in Jan 2020
Response from GRAND MOGADOR MENARA on 6 Feb 2020
Dear Mme, Mr, Greetings from Marrakech! We thank you for sharing your experience are overjoyed that you had such a blissful time. We hope you settle in with us again soon. All the best,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakech Marathon stay at Ryad Mogador Menara
A great weekend break at the Ryad Mogador. Great service & quick check in. Excellent customer service and helpful staff. Our group will be using again in July. Many thanks 😊
Stayed 1 night in Jan 2020
Response from GRA on 6 Feb 2020
Dear Mme, Mr, Greetings from Marrakech! We thank you for sharing your experience are overjoyed that you had such a blissful time. We hope you settle in with us again soon. All the best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from GRAND MOGADOR MENARA on 7 Jan 2020
Dear Mme, Mr, We would like to thank you for your comments and experience shared with us. We hope to welcome you again at Grand Mogador Menara. Best Regards GRAND MOGADOR MENARA

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was dated in comparison to the ground floor.
Stayed 3 nights in Dec 2019
Response from GRAND MOGADOR MENARA on 7 Jan 2020
Dear Mme, Mr, We would like to thank you for your nice comments and experience shared with us. We hope to welcome you again at Grand Mogador Menara. Best Regards

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GRAND MOGADOR MENARA on 7 Jan 2020
Dear Mr Carlos, We would like to thank you for your nice comments and experience shared with us. We hope to welcome you again at Grand Mogador Menara. Best Regards

8/10 Good

HARUNA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i wish to ber there again
fine
Stayed 3 nights in Dec 2019
Response from GRAND MOGADOR MENARA on 7 Jan 2020
Dear Mr Nabil, We would like to thank you for your nice comments and experience shared with us. We hope to welcome you again at Grand Mogador Menara. Best Regards