On what planet is this place 5 stars?
Arrived few hours before booking, told by charmless receptionist to come back later - would have been nice to have been directed to somewhere comfortable but alas; wandered around until the exact checkin time, whereupon we were made to wait 30 minutes longer (despite having surrendered our passports to the reception). Was asked for a credit card which was returned with a receipt for a preauthorisation over double the cost of the room. Maybe make that clear to your guests first? Left me unable to use my card for the rest of my trip. We were then told which parts of the wider hotel area we had acess to. The instagram page of the Resort shows the very best parts of these grounds, the vast majority of which are restricted to guests of the Es Saadi Palace:a total contrast to where we found ourselves. No mention of closed casino..
When we were shown to our room (I say shown, we were directed to to the floor... Where we struggled with very strange door keys). About 5 minutes after our bags arrived, one of the hotel's cleaners burst into the room without knocking to finish preparing the room).
Unlike the modern and inviting lobby, the rooms themselves are outdated. The mini bar was empty, the weak air conditioning had only an On/Off setting, pigeons were inhabiting and desecrating the balcony. Oh, and no hot water for 2 or the 3 nights we stayed! Also, no plasters at reception? I thought hotels were required to have first aid kits. List goes on!