Outdoor pool, pool umbrellas, pool loungers

Reviews of Es Saadi Marrakech Resort Hotel

5 out of 5
Es Saadi Marrakech Resort Hotel
Rue Ibrahim El Mazini, Hivernage, Marrakech

Reviews

8.0

Very good

Rating 10 - Excellent. 241 out of 676 reviews" "
Rating 8 - Good. 264 out of 676 reviews" "
Rating 6 - Okay. 102 out of 676 reviews" "
Rating 4 - Poor. 35 out of 676 reviews" "
Rating 2 - Terrible. 34 out of 676 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

mahnaz

Travelled with family
The breakfast staff, the receptionist and door guard was very helpful and friendly. She
Stayed 7 nights in Dec 2023

8/10 Good

Arpad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The charm is that one is going back in time. There are actual keys, keyholders and mailboxes, furniture and bar from the 1960s. More like a movie setting! While outdated everything is in proper condition and very clean. The rooms were large and had comfortable beds even though the color schemes would not stand up to modern tastes — with bright yellow towels and robes. I found it fantastic. The grounds are fabulous and the food was also enticingly good and varied (i particularly like the foies gras briouates’!). Unfortunately, i expect that this too will be lost soon, so take a trip back to the 1960s and enjoy! Special mention: the piano player is Hungarian!
Stayed 1 night in Sep 2023
Response from Thank you on 13 Nov 2023
C'est un réel plaisir de lire que vous avez apprécié votre séjour dans notre Resort et que nous avons su satisfaire vos attentes. Notre plus grande récompense et la reconnaissance de nos hôtes. Nous espérons vous recevoir à nouveau très bientôt.

2/10 Terrible

Abdelghani

Stayed 1 night in Aug 2023

10/10 Excellent

Asaad

Liked: Cleanliness, staff & service, room comfort
Great service and amazing location!
Nice hotel but dated! However service was great. Had to check out very early in the morning and concierge organized breakfast to be brought to my room. Was pleasantly surprised by the quality of the breads and pastries. Coffee wasn’t hot enough though. Ordered a croque monsieur by the pool and it was not bad at all. Rooms are dated but they make up with the wide range of amenities. Overall quiet could
Stayed 1 night in Jul 2023

6/10 Okay

Mohammad

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Lyn

Stayed 4 nights in Jun 2023

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Generally good experience. Staff at reception unhelpful in loaning electrical adapter or willingness to help with changing some notes to coins for convenience.
Stayed 5 nights in Mar 2023

8/10 Good

Maryna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with beautiful garden with pool and restaurants and bar. Rooms are a little bit updated and old furniture.

8/10 Good

Nisrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Laila, San Francisco

Travelled with family
Disliked: Cleanliness
I didn’t like the service at the front desk it was terrible also they made us pay taxes twice even though we already paies them trough Orbitz. The rooms were super small the beds not for adults are shaking all night. Overall it was not a good experience I will never use it again.
Stayed 1 night in Nov 2022

6/10 Okay

Islam

Travelled with group
Liked: Cleanliness, amenities
Okay, they need to adjust there room key system, we where two people and only where able to get one key.
Stayed 2 nights in Nov 2022

6/10 Okay

Roman

Travelled with group
Stayed 2 nights in Oct 2022

2/10 Terrible

haya

Disliked: Staff & service
Stayed 2 nights in Aug 2022

2/10 Terrible

Salah

Disliked: Staff & service, amenities, property conditions & facilities
Never again. Condition of the property is terrible. AC never works in most of the rooms. Front desk staff ignore requests and sometimes answer rudely. Must argue to get anything done. Bery bad experience
Stayed 1 night in Jul 2022

2/10 Terrible

Salah

Disliked: Staff & service, property conditions & facilities
Besides the Air conditioning that never worked. Very poor telephony system with no guidance and place you on hold for long minutes until you get a reply. Curtins will never blackout the whole room windows which will always leave big space for sunlight and ruin your sleep. Aging floors and overall aged hotel. Location is perfect and close to everything.
Stayed 1 night in Jul 2022

2/10 Terrible

Salah

Disliked: Staff & service, property conditions & facilities
Terrible customer service. Air Conditioning has never worked and they have refused fixing it despite my several complaints which have been ignored. No follow ups. Careless management. Definitely not a 5-star hotel.
Stayed 1 night in Jul 2022

6/10 Okay

Eran

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is top and ever so helpful, lovely atmosphere
Stayed 7 nights in May 2022

2/10 Terrible

Alex

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid
Lousy staff, watered down cocktails and crappy rooms.
Stayed 1 night in May 2022

8/10 Good

Hilda

Stayed 7 nights in Mar 2022

2/10 Terrible

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
GREATLY OVERRATED - MANY BETTER OPTIONS
THE BAD; * Rooms are small, old carpeting and drab furniture. * Bathroom is super tiny. * Bed is very uncomfortable. * Wifi doesn’t work most of the time. I called the front desk about it. They said they couldn’t do anything about it and literally hung up on me. * Tv signal periodically drops out. * Front desk staff are generally rude, angry and unhelpful. They frown and raise their voice when they tell you they don’t intend to solve your problem. They act as if the guests are a nuisance. * We were part of a group. Some got flowers in the room in the room each day as a special touch. But others did not. This inconsistency points to a lack of attention to detail and a lack of caring about guests. * You cannot drink water from the tap in Morocco. Moroccans say you shouldn’t even use it to brush your teeth. But the hotel makes you pay for water. Seriously? In my opinion, it is a basic responsibility of any hotel to provide resources to allow guests to sleep well, bathe and brush your teeth. So having to pay (to buy water) to brush your teeth is unacceptable. Other hotels in Morocco offer free water in the rooms. THE GOOD: * Building, lobby, pool and landscaping are beautiful. * Restaurants and food are good but expensive. * Concierge staff are friendly and helpful. This hotel is greatly overrated. There are too many examples of them just not caring about guests. I do not recommend Es Saadi and I would not stay here again.
Stayed 1 night in Mar 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and helpful and polite staff. I would recommend to anyone traveling to Marrakech
Stayed 13 nights in Nov 2021

8/10 Good

ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

ALI

Business traveller
Liked: Cleanliness, staff & service, room comfort
Can’t say it was 5 star
Stayed there for 3 night
Stayed 1 night in Nov 2021

10/10 Excellent

Dr Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs Refurbishment
Its a nice hotel but in need of refurbishment urgently. It look like an antique hotel. I really wanted to stay at Es Saadi Palace Hotel which is their main hotep but unfortunately i made an error in the booking and i was so tired when i arrived
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Catfish Hotel! Do not confuse with Es Saadi Palace
On what planet is this place 5 stars? Arrived few hours before booking, told by charmless receptionist to come back later - would have been nice to have been directed to somewhere comfortable but alas; wandered around until the exact checkin time, whereupon we were made to wait 30 minutes longer (despite having surrendered our passports to the reception). Was asked for a credit card which was returned with a receipt for a preauthorisation over double the cost of the room. Maybe make that clear to your guests first? Left me unable to use my card for the rest of my trip. We were then told which parts of the wider hotel area we had acess to. The instagram page of the Resort shows the very best parts of these grounds, the vast majority of which are restricted to guests of the Es Saadi Palace:a total contrast to where we found ourselves. No mention of closed casino.. When we were shown to our room (I say shown, we were directed to to the floor... Where we struggled with very strange door keys). About 5 minutes after our bags arrived, one of the hotel's cleaners burst into the room without knocking to finish preparing the room). Unlike the modern and inviting lobby, the rooms themselves are outdated. The mini bar was empty, the weak air conditioning had only an On/Off setting, pigeons were inhabiting and desecrating the balcony. Oh, and no hot water for 2 or the 3 nights we stayed! Also, no plasters at reception? I thought hotels were required to have first aid kits. List goes on!
Stayed 4 nights in Oct 2021

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Joseph

Business traveller
ALL GOOD
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they have the best garden ever
Stayed 2 nights in Mar 2021

10/10 Excellent

Karima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
It was an amazing stay. everything was perfect and the staff was above their duties... always smiling and very helpfull. I would definitely come back. very good experience.
Stayed 4 nights in Dec 2020

8/10 Good

Syed

Liked: Cleanliness
Disliked: Staff & service
Did not meet expectations
The hotel is great - with delicious breakfast and poolside but the room are quite dated and the overall service we received was not great. Considering it is a 5 star hotel, expected better service and quality of the rooms.
Stayed 2 nights in Dec 2020

8/10 Good

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Mustapha on 15 Mar 2020
Chers Clients Nous vous remercions pour ce commentaire à la suite de votre séjour au Es Saadi Marrakech Resort. Nous espérons vous revoir très bientôt. Mustapha ASSFAR (Directeur Front Office Hôtel)

6/10 Okay

Didier

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Mustapha on 28 Feb 2020
Chers Clients Nous sommes ravis que vous ayez apprécié votre séjour au Es Saadi Marrakech Resort. Vos compliments sont une grande motivation pour nos équipes soucieuses de fournir un service irréprochable. Au plaisir de vous revoir très prochainement dans notre établissement. Mustapha ASSFAR (Directeur Front Office Hotel )

2/10 Terrible

Donna, New York, NY

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful bed bug and tick experience!...don't be fooled by the 5-star rating. The hotel is run-down, and the service is terrible. It can't be a 5-star. Hot water comes and go, towels have holes, bedding has ticks, lamps are broken, window blinds have gap...even charging an iPhone takes forever ( certainly overloaded circuits). Wait, the rooms still use keys that you are required to leave at the concierge who seem to hand them to whoever asks! Totally unacceptable. This is a total scam and the hotel should be shut down.
Stayed 2 nights in Jan 2020
Response from Mustapha on 3 Feb 2020
Dear Guests We would like to thank you for taking the time to share your experience with us on Expedia.com. I would like to apologize for the various issues you encountered during your stay at our hotel. Nevertheless, rest assured that every single comment you made will be well forwarded to the managers concerned. Hoping to have the chance of welcoming you again in the near future. Sincerely. Mustapha ASSFAR ( Hotel Front Office Director )

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay in Marrakech with amazing service. No complaints!
Stayed 2 nights in Nov 2019
Response from Mustapha on 2 Dec 2019
Dear Guests We would like to thank you for your honest feedback on your stay at the Es Saadi Marrakech Resort. We will share your kind feedback with our teams. We hope to see you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is no minibar even one can of coke! Telephone was broken and I had to go down to concierge ask for a knife and the lady in reception very rude manner after 3 min taking to her colleagues decided to ask me if she can help! I asked for a knife and she said you have to call room service and I replied are you aware the phone is not working! My sister is gluten intolerant and I managed to find a cake suitable for her as soon as she start eating a member of staff ran to us and asked us not to eat unless we buy it from the pool bar!!! An other occasion when I asked for extra towel As the otheR one was wet the pool boy told me you are allowed only one towel! Which kind of service is that??!
Stayed 4 nights in Oct 2019
Response from Mustapha on 5 Nov 2019
Dear Guests We would like to thank you for taking the time to share your experience with us on Expedia. I would like to apologize for the various issues you encountered during your stay at our hotel. Nevertheless, rest assured that every single comment you made will be well forwarded to the managers concerned. Hoping to have the chance of welcoming you again in the near future. Sincerely. Mustapha ASSFAR ( Hotel Front Office Director )

8/10 Good

Kaddour

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mustapha on 15 Oct 2019
Dear Guests We would like to thank you for your honest feedback on your stay at the Es Saadi Marrakech Resort. We will share your kind feedback with our teams. We hope to see you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

4/10 Poor

Ali, United Arab Emirates

Travelled with family
Disliked: Property conditions & facilities
Hotel is not well maintained.l. Outdated furniture and facilities. We have occupied 3 Room categories. Bungslow Nr. 13 is located at the pool and on the back is the car entrance of the palace , Casino and nightclub. The noise level is enormous by honking Tacis, fighting Taxi drivers and Drunk night club visitors until 5..30 am and despite the Entrance belonging to the same ownership and the problem is known no corrective action is taken. My kids got an upgrade in the suite 509. Clean, nice furniture Etc.... My mother was in a normal room 229 with pool view. Out dated facilities and furniture. My brother was in the 427 city view similiar condition but couldn't sleep because the traffic snd car noise.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful!!!! The entrance is grand and beautiful! The greeting staff is beautiful! They were very attentive and kind. However the rooms do not look entirely like the pictures. The room I stayed in could use some upgrading, tiles were scratched and falling apart. The toilet backed up early in the morning our first day! The sink is slow to go down. The room was large. The rooms advertised that captivates you are suites and upgrades $250.00 per day per person! The indoor pool that captivates you are upgrades that costs $55.00 per person every day! My stay was pleasant and I enjoyed it immensely. I was comfortable and the staff was great. The breakfast was amazing! The food was great ask for Moroccan Crepes!
Stayed 4 nights in Aug 2019
Response from Mustapha on 6 Sept 2019
Dear GUEST We would like to warmly thank you for taking the time to share your latest stay at the Es Saadi Marrakech Resort on Expedia. We hope to have the chance to welcome you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Marrakesh
Es Saadi was an amazing resort to stay at. The concierge was so helpful with scheduling our activities and the staff was very attentive and friendly. My friends and I felt very safe at the resort and because it has so much to offer it was the perfect place to stay. The breakfast provided each morning was spectacular as well. I will definitely be returning!
Stayed 3 nights in Jul 2019
Response from Mustapha on 31 Jul 2019
Dear Guests We would like to thank you for your honest feedback on your stay at the Es Saadi Marrakech Resort. We will share your kind feedback with our teams. We hope to see you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel quite a long walk to the square but taxi to centre cheap
Stayed 3 nights in Jul 2019
Response from Namas on 27 Jul 2019
Dear Guest We would like to thank you for your honest feedback on your stay at the Es Saadi Marrakech Resort. We will share your kind feedback with our teams. We hope to see you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! For folks that frequent 5 star places this might be a bit of a let-down, but we tend to stay in more budget friendly venues so this felt like true luxury. Staff were friendly, the room was clean snd comfortable, great location and beautiful poolside, with restaurant and bar!
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Mustapha ASSFAR on 18 Jul 2019
Dear Guest We would like to thank you for your honest feedback on your stay at the Es Saadi Marrakech Resort. We will share your kind feedback with our teams. We hope to see you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Was great as usual I will come back again. The staff we were great like they always are
Stayed 3 nights in Jul 2019
Response from NAMAS on 6 Jul 2019
Dear Guest We would like to thank you for your honest feedback on your stay at the Es Saadi Marrakech Resort. We will share your kind feedback with our teams. We hope to see you again very soon. Mustapha ASSFAR ( Hotel Front Office Director )

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort
Relaxing resort; good size rooms; good restaurant and breakfast buffet; located in quiet neighborhood but Medina was walkable. The WiFi did not work well in the rooms though.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Mustapha Assfar on 6 Jun 2019
Chers Clients Nous vous remercions pour ce commentaire à la suite de votre séjour au Es Saadi Marrakech Resort. Nous espérons vous revoir très bientôt. Mustapha ASSFAR (Directeur Front Office Hôtel )

6/10 Okay

alon

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2019
Response from Mustapha Assfar on 6 Jun 2019
Chers Clients Nous vous remercions pour ce commentaire à la suite de votre séjour au Es Saadi Marrakech Resort. Nous espérons vous revoir très bientôt. Mustapha ASSFAR (Directeur Front Office Hôtel )

2/10 Terrible

Coz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, 3 out of 4 of us were extremely sick having eaten the breakfast, and can only pinpoint that this was due to the fresh orange juice (possibly been diluted with water or ice) which was the only thing we shared in common. Visitors in the room opposite us were also ill. We had almost a day of vomiting and diarrhoea and our last day trying to regain energy for the flight home. The management was not particularly sympathetic at all and did everything to absolve themselves from any responsibility, which of course it is difficult to prove. However, this is classed as a 5 * hotel, and this was not what we would have expected.
Stayed 4 nights in Apr 2019
Response from Mustapha ASSFAR ( Hotel front Office Director ) on 30 Apr 2019
Dear guest, We would like to thank you for taking the time to share your experience with us. We are sincerely sorry that your experience failed to meet your expectations and will make sure to follow-up on every point you have commented with the Executive Team. We hope you will allow us another chance to regain your trust in our hotel next time travelling back to Marrakech.