Ratings based on 533 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
70% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Aix en Provence

Posted 21-Jul-2016
Très bon hôtel pour un séjour en famille. Accueil et propreté sont de bonne facture. Pas de stress pour les repas et pour les activités aquatiques avec les enfants.
4out of 5
by A verified traveller from Lyon

Hotel accueillant

Posted 12-Jul-2016
Pros: Beaucoup d'activités intéressantes et variées
Cons: Pas beaucoup de points à améliorer.
Location: Quartier calme
L'hotel est propre et agréable. Le personnel est accueillant et serviable. Beaucoup d'activités. La nourriture est de qualité et très variés.
3out of 5
by A verified traveller from uk

Well placed hotel with nice facilities

Posted 03-Jul-2016
Nice hotel with lovely pools. Nice rooms. Food repetitive and poor with minimal vegetarian options. Staff generally didn't appear as if they wanted to be there, bar staff especially uninterested and sometimes grumpy, unlike any other all inclusive we've stayed in (however it was Ramadan).
3out of 5
by A verified traveller

Nice hotel. Good facilities

Posted 11-Jun-2016
Pros: Pools, spa, shuttle service, location
Cons: Buffet service and room service.
Location: Near centre with good shuttle service
Lovely hoteL Great facilities. All inclusive buffet sometimes a little cold and staff overly keen to clear plates away...before finished! Le Fez restaurant a bit disappointing for the extra price. All inclusive cocktails from machine - so not great. Room cleaning was often done quite late in the day - sometimes as late as 7pm. Generally though a good experience
4out of 5
by A verified traveller

Close to souks and airport.

Posted 06-Jun-2016
Cons: Rooms updating, more choices of places to eat at busy times
Great location, friendly and accomadating staff. Rooms need a little updating but food was great.
5out of 5
by A verified traveller from London

Value for money

Posted 05-Jun-2016
The hotel is located atleast a 20 min ride away from the square on the main road - there is nothing near the hotel no shops at all. The hotel has a shuttle bus to the square but please note that it only has 18 seats - so you need to book well in advance - we were there at peak time so it was fully booked by 9am. The taxi fare to and from the hotel is 100 dirham for a 4 seater taxi - and there is a public bus outside the hotel which only takes 5 dirhams. The security at the hotel is very good - makes u feel very safe. A big group of us stayed at this hotel - we booked 3 quad rooms and 2 double rooms, the rooms were adequate size and very clean. Room service was execllent. The check in service is a bit long winded lots of forms to fill even though all the details are on our passports. However the reception staff will do alot to help you - very friendly and fluent in english. The swimming pools and water park were amazing and the area around it was very clean. I would definately check that your boarding includes water park access as we booked half board and even though our itineary said water park included the hotel were intially a bit relunctant for us to use it - but the management fully accepted it was the booking sustem fault. The restaurant was lovely and a variety of food everyday. Overall a very good hotel and we enjoyed our stay there.
4out of 5
by A verified traveller from Scotland

Nice hotel

Posted 05-Jun-2016
Pros: Friendly and helpful staff, food and drink good
Cons: Needs a bit of TLC. We only had 3 towels and 3 hangers for 4 people.. Shower head had fell of the wall but soon as we reported it it got fixed
Location: Nothing near by
Had a lovely time with family and friends. Got sun beds for 8 easily every morning.
4out of 5
by A verified traveller from Glasgow

Nice Hotel

Posted 02-Jun-2016
Pros: The layout, the friendlieness and the food was good with a variety of choices and at 5 o clock it was snack time with lovely panini, pizza etc served
Cons: The rooms need a little refresh towels were a bit grey but clean, we had curtains hanging off the rails and no balcony.
Location: It's a taxi drive away from the main attractions and took about 10 to 15 minutes The hotel organised it all for us as we had a party of 8
Enjoyed the Eden Andalou, Firstly, we had a bit of a wait for check in to the hotel but this was due to delay, however staff were really good. The pool area was lovely and clean, The animation team were really nice and friendly, The food was good with a good variety they catered for everyone in particular families and children.
5out of 5
by A verified traveller from Bicester

Return to Eden Andalou

Posted 01-Jun-2016
Pros: Accommodation,Staff, food, Drink, Amenities.
Cons: The Animation. The head guy believed everyone wated to party like Ibitha.Music at poolside was very loud. Does not reflect the tranquility of Hotel
Location: Location is 15 mins from Marrakech. Reached by Hotel Minibus. Upto individual what they want to see and do.
This was our second time at the hotel, having stayed there 2yrs ago.I find it hard to make any adverse comments about the hotel as it is just what I would expect. Staff are friendly , always ready with a smile and very courteous. Food is good but for some it could be bland as the chefs tone it down from being spicey. Drinks are good and very drinkable. Rooms are immaculate, big enough for 2/3or 4 people.Grounds are kept well maintained Swimming pools are big enough and clean.They have a new aqaupark seperate to the hotel and it is absolutely brilliant , well thought out and something for every age.I spoke with the F&B Manager (Miftah or Mr Keys )who has some very good ideas on how to improve the hotel which I feel will be of benefit to the Guests and improve on what they already have. I have enjoyed both stays at the Hotel and thinking of going back again. Do not compare a European 5 Star to the Andalou as some people may be disappointed. It is a privately owned hotel and a very good Morrocan 5 star. I will be back!
5out of 5
by A verified traveller from Essex

Lovely Hotel Great Staff

Posted 27-May-2016
Very nice hotel, great food and the staff were brilliant. I'm sure we will come here again.