Ratings based on 576 Verified Reviews

3.5 out of 5
69% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Manque de propreté au niveau de la vaisselle

Posted 21-Feb-2017
Pros: La situation Le jardin et la piscine sauf l aqua park au 3/4 ferme
Cons: La propreté et plus de navettes pour le centre
Animation un peu décevante à revoir isolation des chambres et manque de propreté au niveau du restaurant les banquettes et surtout la vaisselle
2out of 5
by A verified traveller from UK

Nice hotel, needs more work.

Posted 13-Feb-2017
Overall this hotel was not what we expected. There were far too many kids, there was nothing peaceful about it. The food was the same day and not particularly great. The resort is very small and there really isnt anything to do onsight. The heated pool was full of children screaming and shouting and the spa didnt look all that great. The staff were not very helpful, we arrived at the check in desk and stood waiting to be seen for meaely 30 minutes, despite several staff moticing us stood waiting to check in after a long flight. The cocktails were awful. We ordered a pina colada which was watered down and tasted like gone off milk. Was the most horrendous taste. When we arrived, staff was more concerened comforting one of their staff who was crying. Not really something we want to see and not the best od starts as you can imagine. During dinner, its so difficult to find seats as they get taken straight away and you end up walking around with food on yoir plate for ages before you find one. The people visiting the hotel have no understanding of queues or common courtesy. They push and shove like theh have never seen food before. We got so sick of this place, we checked out early and headed to another resort.
3out of 5
Recommended
for Everyone
by A verified traveller from Paris

Accueil décevant mais séjour convenable

Posted 13-Feb-2017
45 min pour avoir les clés d'une chambre non préparée. Directeur rencontré mais pas de différence par la suite pour le service de chambre. Chambre peu éclairée. Nourriture de bonne qualité sauf les desserts. Petite piscine chauffée à 26. Aquapark ouvert partiellement à cette saison mais agréable. Animateurs du mini-club passifs (beaucoup de dessins, pas de pâte à modeler alors qu'elle est prévue sur le programme). Soins du spa bas de gamme (toutes les parties du corps ne sont pas gammées...) L'ensemble des lieux est agréable et belle vue sur les montagnes. Chambre familiale pratique avec séparation par rideaux.
4out of 5
Recommended
for Everyone
by A verified traveller from S., NJ, US

Pretty good place to stay

Posted 05-Feb-2017
All went well. The staff was phenomenal. The food was good and great place for kids. One suggestion though; the hotel needs to invest in the mattresses. They were comfortable and i did not get the idea of having two twin beds next to each other to accommodate a parents' bed. Either queen or king size of mattress would be proper.
3out of 5
Recommended
for Everyone
by A verified traveller from Cambridge

Good hotel but tired

Posted 24-Jan-2017
Good hotel and loads of facilities but needs tender care and attention. Staff were excellent but perhaps too keen - removing your meals even if you got up merely to get more food. But always friendly. Ideal for a family with children.
5out of 5
Recommended
for Everyone
by A verified traveller from uk

Lovely for families

Posted 24-Dec-2016
Very warm people. We went with our 17 month old. Everyone was so accommodating, the rooms are spacious and have heating /ac. The food was delicious and we were only 10 minutes away from the souks!
Comment from Hotel Management
02-Feb-2017 by Eden Guest Relations, Hotel Management
Dear Guest, Thank you for staying with us and for sharing your feedback. We are very pleased to know that we meet your expectations and let you remember our dedicated staff, service and facilities. Your kind words have been shared with the team and we all are looking forward to welcoming you again to Eden Andalou Aquapark & Spa. Best regards,
5out of 5
Recommended
for Everyone
by A verified traveller from Lancashire. England

Good value for money.

Posted 14-Dec-2016
Good staff. Excellent Wifi coverage, far better than we have here in England. Food was good but same everyday. Very limited sport facilities. Heated pool too small for every day swimmer. Lighting, very poor. Overall, for us it was a good value for our money.
Comment from Hotel Management
02-Feb-2017 by Eden Guest Relations, Hotel Management
Dear guest, We really enjoyed reading your positive review and remarks are greatly appreciated. Thank you for choosing Eden Andalou Aquapark & Spa. We look forward to having you here again soon. Warm regards,
4out of 5
by A verified traveller

Bon rapport qualité prix

Posted 18-Nov-2016 on Hotels
Très mauvaise insonorisation dans les chambres, on entend la tv des voisins et les gens qui marchent et parlent dans les couloirs, réveillés tous les jours au plus tard à 8h30 : beaucoup trop tôt pour des vacances ! Manque de professionnalisme du personnel
2out of 5
by A verified traveller

Posted 18-Nov-2016 on Hotels
The service was terrible. My friend's lagguage didnt arrive and the hotel was extremely unhelpful and unsympathetic in trying to reach Emirates by phone. The taxi charges were also deliberately not clear. Taxi into town is 150 dirhams per car yet sometimes the hotel insisted on charging 150 per person only to find out as you are getting into the car that the car is being shared. My bathrooms were not clean
1out of 5
by A verified traveller

Terrible

Posted 14-Nov-2016 on Hotels
Bad service, Nothing was done in good enough. Booked Cab did now show up. Told me Wrong opening hours for gym/spa - for an extra charge. Half pension included, I had fruit for breakfast and no Dinner, still they charged me extra for Coffee. Coachroachers in room. Terrible bed. And I could her my next door neighbour talk all night. Something wrong with my door and could not close it. Took the receptionist more than 1h rondens someone - though I called several times. Wanted to charge me taxi up front one day in advance, for order a cab to AirPort. Same taxi insikter to charged me double price (than recommended) All in all terrible hotel, bad service and no value for money AT ALL.