Good 5 star hotel
CHECK-IN: The only downside is that we had to wait over 2 hours before the room was available. Check-in was at 2 pm. We showed up at 2 pm, but the room became available after 4 pm. This inconvenience could have been avoided. They had apparently a lot of guests, but I think they should have scheduled more staff.
Everything else is good.
COMFORT: Clean hotel, clean room, clean facilities, well maintained, new furniture (nice paintings on walls).
POOL: Very impressive aqua park.
FOOD: Good food overall (fresh etc.), but they could have provided more to choose from (e.g. red meat was not available everyday; they pushed more chicken instead).
STAFF: very professional, good security at the gates (it feels safe).