Ratings based on 609 Verified Reviews

3.5 out of 5
69% of guests recommend
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller

Posted 19-May-2017
Great pool, animation team were wonderful. Brilliant area for evening entertainment. But we were both poorly so couldn't eat much.... maybe the ice?
3 out of 5
Recommended
for Everyone
by A verified traveller from London

A decent hotel with friendly staff

Posted 15-May-2017
Pros: very clean, the rooms were cleaned every day and i witnessed the staff cleaning on a regular basis.
Cons: For a 5 star, they really need to up their game on guest relations, as mentioned above with the taxi incident and food variety.
Location: The location was too far from town and the only thing to do was the aqua park. you can find more to do in town and a better price on excursions too.
Overall I had a positive experience at this hotel, my only quips are that the location is a little far for those looking to venture into town often, food can be repetitive and our back door didn't lock. If you stay here make sure to ask for a taxi service and not the paid shuttle (hotel free shuttle is ok), you pay the same as a taxi (100-150 MED) but have to share with other passengers with multiple locations, annoying if you have a reservation at a restaurant and you're being dropped off last.
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Fun in the sun ☀️

Posted 10-May-2017
The reception desk staff were lovely, helpful and welcoming. The rooms were nice enough but had no kettles. Meal times were fantastic with a lot of variety and snacks available throughout the day. The swimming pools and aquapark were brilliant but only when it was sunny as the water was extremely cold, our kids refused to get in. There is a aqua aerobics class daily, staff will walk around and let you know what time. They had good entertainment for the kids and adults alike in the evenings. Overall it was a good, enjoyable experience however in my opinion the hotel is not 5*.
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington, D.C.

Good 5 star hotel

Posted 04-May-2017
CHECK-IN: The only downside is that we had to wait over 2 hours before the room was available. Check-in was at 2 pm. We showed up at 2 pm, but the room became available after 4 pm. This inconvenience could have been avoided. They had apparently a lot of guests, but I think they should have scheduled more staff. Everything else is good. COMFORT: Clean hotel, clean room, clean facilities, well maintained, new furniture (nice paintings on walls). POOL: Very impressive aqua park. FOOD: Good food overall (fresh etc.), but they could have provided more to choose from (e.g. red meat was not available everyday; they pushed more chicken instead). STAFF: very professional, good security at the gates (it feels safe).
4 out of 5
Recommended
for Everyone
by A verified traveller

Great family hotel!

Posted 02-May-2017
Excellent reception, animation and cleaning staff. Will definitely be returning with the family in the near future!
1 out of 5
by A verified traveller from E

Fawlty Towers

Posted 23-Apr-2017
Broken baby cot, husband was then accused of breaking the baby cot. Eventually got a new one. Dirty floor and bathroom, pillows were like sleeping on a bag of pebbles. Shower door leaked...had to constantly ask for more towels. 90% of the staff were lovely the other 10% ruined it with their rudeness. Flies and birds everywhere in the restaurant. Take plenty of wipes if you have a child in a high char as they were filthy. Pool side toilets worst I've seen. Food was ok dinner wasn't served until 7.30pm which made bed time a challenge for our 1 year old. Water Park and pools were very clean the only place that was. Life guards were great. Gym £10 (thereabouts) to use. Great proximity to Marrakech.
3 out of 5
by A verified traveller from manchester, UK

Hotel in need of refurbishment

Posted 18-Apr-2017
Just a few words about the room comfort. Beds were comfortable and room spacious. No tea/ coffee facility in room. Bathroom though spacious but very ill equipped. There was no way to lift the bath drain block. The shower cubicle had no shelf to place gel/ shampoo etc so it had to be put on floor which was very inconvenient. The door to shower cubicle had no seal so water slpashed out on the floor literally flooding the small toilet. House keeping was very slow. Hotel corridors were very dark and not well lit. Apart from that, water park facility and staff were superb and very alert. Animation staff was also great. Food was good.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely hotel just outside Marrakech

Posted 18-Apr-2017
Pros: Food, rooms and entertainment all good and great waterpark. Cosmopolitan atmosphere - good mix of Moroccan/Tunisian guests and French and English.
Cons: Food can be a bit repetitive but lots of choice.
Location: Shuttle bus to Marrakech with lots of sights.
This was our second trip to the Eden Andalou. great choice if you want to combine the sights of Marrakech with a comfortable club style hotel with entertainment, swimming pools etc. Hotel runs a shuttle bus to the centre every hour.
4 out of 5
Recommended
for Everyone
by A verified traveller from bracknell

Nice hotel with aqua park

Posted 15-Apr-2017
Went to the hotel over the Easter holidays. Weather was beautiful so my kids loved the two outdoor pools and the aquapark. Hotel was very busy mostly with families so would not recommend if looking for a romantic break away. The food was cooked fresh but felt very repetitive and the queues at times were quite long. Wpuld of been nice to have different themed nights or more variety to chose from.Most of the staff are quite friendly but the off few can be quite rude and abrupt. The entertainment staff were totally awesome. The rooms are very comfortable and offer all the mod cons you expect in any hotel. The hotel offers a free shuttle bus service to the old town which was good. Overall a good hotel but very busy especially with families with kids.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Perfect!

Posted 12-Apr-2017
This hotel is perfect for families wanting a few days away!! Only 10 mins from the airport&markets it is the perfect location. Hotel also provide free shuttle services!! All staff members were friendly and made you feel welcome! Really enjoyed my experience at this hotel!