A WASTE OF TIME AND MONEY!
In my opinion, this is nowhere near a 5* hotel. The rooms are dated, cleanliness below par - we had to request a change of rooms, having spotted human waste on the bathroom wall within minutes of arrival. The mattress on the main beds were covered in stains and bedding were not changed for the duration of our stay. The dining area was infested with flies. Flies crawled everywhere! - on tables, on foods which were left in the open. Flies were openly crawling on pastries, fruits, chips rice, meat dishes etc. Even on diners themselves. Gross! The customer service was appalling to say the least. The majority of staff and managers are downright rude. They clearly did not respect the fact that we had paid our hard earned cash to stay there. It was as though they were doing us a favour in allowing us to stay there. They refused to engage with us in English even when we reported that we had got sick as a result eating their food. When we reported to them that we'd developed vomitting and serious bloody diarrhoea they told us that the Nurse did not speak English so their was nothing they could do. We had to go into town to buy medication because the hotel refused to assist us. We were later told by another family that they too had become ill during their stay. Maybe their response might have been different if we were White and of French Nationality. I say this because for the most part they only communicated in French and they seemed to be a lot more responsive on that level