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Reviews of 2Ciels Boutique Hotel & SPA

4 out of 5
2Ciels Boutique Hotel & SPA
Street Oued El Makhazine, Corner Imam Chafai, Gueliz, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 475 out of 731 reviews" "
Rating 8 - Good. 203 out of 731 reviews" "
Rating 6 - Okay. 30 out of 731 reviews" "
Rating 4 - Poor. 9 out of 731 reviews" "
Rating 2 - Terrible. 14 out of 731 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darije

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! Their guest relations manager and entire team were accommodating and always helpful. Beautiful clean rooms with spacious showers, lovely rooftop bar with impressive views and an excellent spa. We would happily stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Emmanuelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top bar. Food.
Stayed 2 nights in Feb 2024
Response from front desk manager on 3 Feb 2024
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 Good

Sumin

Stayed 1 night in Oct 2023
Response from front desk manager on 3 Feb 2024
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Response from front desk manager on 10 Mar 2024
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from front desk manager on 31 Dec 2023
Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 Good

Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel to stay at. It's well located in a safe and nice area of Marrakech. They offer a great breakfast which was included in our plan. The only reason I didn't give 5 stars to them is because our room located on the 5th floor was noisy at nights as they have a lounge/roof top club, so it was hard to have a good sleep. We asked for change for they didn't have room available. Other than that our experience was very good.
Stayed 2 nights in Nov 2023
Response from The Management on 7 Nov 2023
Thank you very much for taking the time to share your experience at 2Ciels Boutique Hotel & SPA . We are glad to know that you had a pleasant stay with us and that you found the room to be comfortable. We are sorry to hear that the roof top did not fulfill your expectations, your feedback is very much appreciated, as it helps us improve the service we provide to our guests.

10/10 Excellent

Shereen

Stayed 4 nights in Nov 2023
Response from front desk manager on 3 Dec 2023
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 Excellent

SERGIO F, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and very clean. The breakfast was delicious. I also loved its location but what I really appreciated was the staff… every single person from the doorman, the receptionists, the cleaning crew, the restaurant personel, everyone were very polite, friendly and helpful even after they had been hit by an earthquake the night before. I moved from my hotel located in the Medina to this hotel due to the damages from the earthquake and all of them were very nice to me, specially the doorman. I cant believe how well they handle the situation the day after the earthquake, the lobby was crowded with people going crazy, with me having a nervous breakdown and them probably have their own concerns about their families and friend… and still they were very nice and very polite.
Stayed 1 night in Sep 2023
Response from The Management on 18 Sept 2023
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

6/10 Okay

ghaleb

Needs more work on facilities, but great staff
Stayed 3 nights in Aug 2023
Response from The Management on 3 Sept 2023
dear mr ghalebThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

6/10 Okay

Hazem

Travelled with partner
Disliked: Staff & service
The front desk staff have poor service no manners. I asked for info about trains (ANY INFO EVEN LOCATION) and the receptionist laughed in my face. The property is nicely situated. Rooms are clean but unfortunately very very poor amenities. There was no q-tips/shower caps/ other small Bathroom things. I recommend staying away due to poor customer service and lack of amenities in a so called boutique luxury hotel
Stayed 3 nights in Aug 2023
Response from The Management on 10 Aug 2023
Thank you very much for sharing your valuable feedback with us. First of all, we are sorry for the inconvenience regarding our facilities And we are sorry as well that our front desk service that did not meet your expectations. On the other hand, please note that 2Ciels Boutique Hotel & SPA is one of the, and therefore it has some characteristics that are different from Hilton.this is our email adresse when you come back send us via this adresse info@2ciels.com our hotel always well be open front of our valued guest. We hope to found our other staff friendly and helpful. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests. Best regards

10/10 Excellent

Yael

Stayed 1 night in Jul 2023
Response from The Management on 6 Aug 2023
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Iftakhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Great location for many places of interest and shopping within walking distance. A family friendly hotel
Stayed 3 nights in Jul 2023
Response from The Management on 30 Jul 2023
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 Excellent

Nazima

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very warm welcome, from the doorman, receptionist at the front desk, restaurant staff and cleaners! Our room was ready before our check in time as we arrived early without much delay. Every member of this hotel staff are courteous and respectful. They go above and beyond to make your stay as comfortable as possible. We were able to change money here, get advice on days out, find taxis and enjoy the facilities. The hammam at noally spa situated in the hotel was the most amazing experience for us, as was the massage and hair styling. The ladies are experts in their field and make you feel pampered and relaxed throughout the treatment. Rooftop terrace is a great place to enjoy drinks and soak up the sun as is the pool area on the ground floor. We ate a delicious seafood paella which was freshly made at the hotel's Patron restaurant. Breakfast was plentyful and of a good variety with excellent service!! A great location in the Gueliz district, very safe within just a short taxi ride to all the local attractions. Thank you for making our first trip to Marrakech a memorable one! We will be back.
Stayed 3 nights in Jul 2023
Response from The Management on 22 Jul 2023
Dear valued guestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Helene

Stayed 1 night in Jun 2023
Response from The Management on 27 Jun 2023
Dear Mrs HeleneThank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

6/10 Okay

Veronica

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Im not entirely sure what the issue is with the young ladies at the front desk. After reading several reviews to the negative in this regard, I thought that maybe there were communication issues, or that the person writing the review was being unreasonable. I've done this job before and it can be challenging, so I am always willing to give front desk staff the benefit of the doubt. But I experienced Exactly the same thing in spite of being kind and patient. Even when having to ask to have our toilet fixed 3 times and going 3 flights to use the public WC because ours had stopped working completely. Finally, we asked the housekeeping lady who got on our phone and had maintenance staff in our room and the toilet fixed in about 10 minutes. The housekeeping, restaurant, maintenance, and door staff were all Excellent and we were very happy to tip them well. Unfortunately the front desk staff was unhelpful and had no interest in doing anything including their jobs. We won't be returning to 2Ciels.
Stayed 3 nights in May 2023
Response from The Management on 11 May 2023
Thank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the front desk staff On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

6/10 Okay

Mario

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room, 409, was sparkling clean and beautifully decorated. The breakfast spread was impressive, and I particularly enjoyed watching the lady make pancakes in front of us. The hotel had a modern and stylish design, with well-maintained and relaxing spaces, including two swimming pools. Although the check-in process was slow, we were offered traditional Moroccan tea while we waited. When we arrived at our room, it was not quite ready as someone was still preparing the third bed, and we had to subsequently request an additional set of towels, as it was missed during the preparation for the third occupant. During our stay, we encountered some inconvenience at the hotel. Firstly, we were informed on the rooftop terrace that we couldn't charge our drinks to our room. Then, when we visited the spa and the main restaurant bar, we were told that our room did not have a deposit and we could not put our bills on the room. This was quite disappointing since it required us to carry cash or a card with us at all times in order to use the hotel's facilities. As a result, there was a time when I had to retrieve my card from our room in order to make a payment at the rooftop bar, which may seem like a minor task but was not up to the standards one would expect from a hotel marketed as luxurious. However, when we eventually settled the bill at checkout, I surprisingly received my deposit back, so I don't really know what they were referring to when they didn't allow me to pay via the room
Stayed 1 night in Apr 2023
Response from The Management on 29 Apr 2023
Dear Mr MarioThank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the sttlement of your bill On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests. Regards.

10/10 Excellent

QI, Kirkland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and conveniently located. The restaurant looked beautiful and offer great dining options. The staff was friendly and courteous. I would consider staying here again on future visits to Marrakech.
Stayed 1 night in Apr 2023
Response from The Management on 27 Apr 2023
Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from The Management on 19 Mar 2023
Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

2/10 Terrible

John

Liked: Amenities
Disliked: Staff & service
I have never felt so unwlecome at a hotel in my life. From the angry glare of the doorman when I approached and opened the door myself, to the annoyance at having to change me to a room that did not have FRESH OIL / LAQUER PAINT in the room. Who puts a guest in a suite that reeks like fumes? Seriously?
Stayed 2 nights in Jan 2023
Response from The Management on 4 Feb 2023
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We deeply regret that the hotel did not meet your expectations.As my team and I are genuinely focused on wanting to create the best experience possible for our guests, we really appreciate it when someone takes the time to give us their feedback as this enables us to know if we are maintaining our standards or not, and thous, helps us to improve. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

10/10 Excellent

Jose

Liked: Property conditions & facilities, room comfort
lo recomiendo 100%, basado en calidad/precio esta entre los mejores hoteles en los que me hospedado, muy bien localizado, el desayuno muy bueno, tiene un rooftop envidiable, el servicio de primera, con mencion especial al equipo de la recepcion, la ropa de cama de muy buena calidad, en fin, solo comentarios positivos
Stayed 3 nights in Jan 2023
Response from The Management on 27 Jan 2023
Muchas gracias por compartir sus valiosos comentarios con nosotros. Nos alegra mucho saber que tuvo una excelente estadía en 2Ciels Boutique Hotel & SPA. Es particularmente agradable escuchar que encontró a los miembros de nuestro equipo amables y serviciales. Siempre están disponibles para brindar un excelente servicio.Realmente esperamos darle la bienvenida de nuevo en un futuro cercano.

10/10 Excellent

avraham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation. excellent service. Amazin
Excellent accommodation. excellent service. Amazing staff. Perfect recommend!!!
Stayed 3 nights in Jan 2023
Response from The Management on 13 Jan 2023
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Eric

2/10 Terrible

Olivier

10/10 Excellent

Idris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 4 nights in Dec 2022
Response from The Management on 5 Jan 2023
Dear Valued Guest Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA.We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Gautam

Stayed 1 night in Dec 2022

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people, nice lobby and restaurant.
Stayed 1 night in Dec 2022
Response from The Management on 22 Dec 2022
Dear Mr DonaldThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.Kind Regards

4/10 Poor

Raymond

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Sky Bar never opened for the duration of our stay with no apologies. Some bar staff were rude. I would not stay again.
Stayed 3 nights in Dec 2022
Response from The Management on 7 Jan 2023
Dear Valued GuestThank you very much for taking the time to share your experience at 2Ciels Boutique Hotel & SPA . We are glad to know that you had a pleasant stay with us and that you found the room to be comfortable. We are sorry to hear that the skybar did not fulfill your expectations, your feedback is very much appreciated, as it helps us improve the service we provide to our guests.

6/10 Okay

morag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Nayl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at in Marrakesh , location very convenient. Amazing hospitality. Adil at the reception 💙 very helpfull and extremely friendly
Response from The Management on 10 Nov 2022
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay but rooftop pool needs maintenance
It was a fantastic stay but one problem is that the rooftop pool needed maintenance as lots of tiles were missing. Also, there were not enough sun beds.
Stayed 7 nights in Oct 2022
Response from The Management on 24 Oct 2022
Dear Valued Guest Thank you very much for sharing your valuable feedback with us. We are truly happy to know you had a nice stay in 2Ciels Boutique Hotel & SPA and we met your expectations.We truly look forward to welcome you back again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from The Management on 26 Oct 2022
Nous vous remercions pour votre retour en esperant vous revoir bienôt

10/10 Excellent

ANGELA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous boutique hotel and amazing food in Patron
Fabulous city boutique hotel with amazing restaurant attached . Pool staff were friendly less attentive than the hotel staff who were on point . Room was spacious and lovely with only a mild smell of damp from my bathroom which didn’t spoil my staff but needs attention .
Stayed 6 nights in Oct 2022
Response from The Management on 13 Oct 2022
Dear Mrs AngelaThank you very much for sharing your valuable feedback with us. We are truly happy to know you had an excellent stay in 2Ciels Boutique Hotel & SPA . It is particularly pleasant to hear you found our team members friendly and helpful. They are always available to provide an excellent service.We truly look forward to welcoming you back in the near future.

10/10 Excellent

Suzan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At check in the staff did not assist us with luggage or take us to our room. The food at the rooftop bar was dried out, I would suggest eating in the restaurant downstairs. Rooms were comfortable and clean. There was very little closeby to walk to but private transfer was readily available.
Stayed 2 nights in Sep 2022
Response from The Management on 20 Sept 2022
Dear Valued GuestThank you very much for sharing your valuable feedback with us. We are sorry for the inconvenience regarding the food On the other hand, we are very happy to hear you found the hotel nice. We really appreciate all your comments, since they help us to improve each day the service we provide to our guests.

6/10 Okay

Ozzie

Travelled with partner
Liked: Cleanliness
Nice place.
Stayed 1 night in Sep 2022
Response from La Direction on 7 Sept 2022
Cher Monsieur Michele Nous vous remercions d’avoir pris le temps de partager votre expérience

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at 2Ciels Hotel which is in a great location of the new town and only a short walk to the old town and market. The highlight of the hotel for us was the sky bar which has panoramic views of the city, a swimming pool, amazing drinks and very hospitable staff. One member of the bar staff, Simo Patchika went above and beyond to look after us and our needs and was extremely helpful and hospitable.
Stayed 7 nights in Aug 2022
Response from The Management on 25 Aug 2022
Dear Mrs Amelia , Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family really enjoyed it.
Stayed 2 nights in Aug 2022
Response from The Management on 25 Aug 2022
Dear Valued Guest , Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

6/10 Okay

sanaa, newport news

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
rude front desk stuff, questioned the kids' ages. tall American kids...he also accused us of lying to get cheaper price. we were asked to prove the kids ages by showing their passports which i didn't have on me since the other hotel i stayed at didn't ask for them. I was never treated in that manner,, i was able to obtain copies online and he was not happy .but of course he had to fuss about something else. he insisted that the price that expedia gave was wrong and we had to add another $40 dollars. we got one room at 5 pm and the other one at 5:30. Eveything else in the hotel was perfect.
Stayed 1 night in Aug 2022
Response from The Management on 12 Oct 2022
Dear Valued Guest Thank you very much for taking the time to share your experience at 2Ciels Boutique Hotel & SPA . We are glad to know that you had a pleasant stay with us and that you found the room to be comfortable. We are sorry to hear that one of our staff did not fulfill your expectations, your feedback is very much appreciated, as it helps us improve the service we provide to our guests.

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a central location. Very new and very clean. Breakfast was varied and delicious. We had a prestige suite. Lovely balcony and one of the best showers ever. But the room we had was an angled shape so didn"t look so spacious, satellite tv didn't work and the wifi was intermittent. But we only stayed one night and were not so bothered about these things. The pools are both small and so that was disappointing. However, the spa was great and Summaya gave me a wonderful scrub in the hammam and my daughter a good blow dry in the salon. Good for a short stay.
Stayed 1 night in Aug 2022
Response from The Management on 13 Aug 2022
Dear valued guest Thank you very much for taking the time to share your opinion about your stay in 2Ciels Boutique Hotel & SPA. We are glad to know you had an overall great stay. It is particularly pleasant to receive such a positive feedback regarding our team. They are always available to provide an excellent service, and we can see we have met your expectations. We truly look forward to welcoming you back in the near future.

2/10 Terrible

Fahmi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Personnel sympathique mais le reste très mauvais et trop cher par rapport à sa qualité
Stayed 1 night in Aug 2022
Response from La Direction on 7 Aug 2022
Chère Madame Fahmi, Je vous remercie d’avoir partagé vos précieux commentaires avec nous. Tout d'abord, nous sommes désolés pour le désagrément concernant le . le prix que vous trouvez trop cher . Nous sommes heureux d'entendre que vous avez trouvé notre personnel amical et serviable. Nous apprécions tous vos commentaires, car ils nous aident à améliorer chaque jour le service que nous offrons à nos clients. Cordialement Meilleures salutations

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from La Direction on 16 Jul 2022
Tres Chère Cliente Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes très heureux d'apprendre que vous avez trouvé l’ensemble de nos services et aménagements atteint votre satisfaction, car cela est ce que nous nous efforçons toujours d'atteindre. Nous sommes impatients de vous accueillir à nouveau au 2ciels Boutique Hotel & SPA dans un avenir proche. Cordialement

8/10 Good

danielle

Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Marrakech
After traveling for almost 24 hours, including two airline delays, we were so grateful for the shuttle driver waiting for us at the airport. The reception staff welcomed us with a refreshing melon drink; check-in was smooth, and our room was great. The rooftop lounge and restaurant was exactly what we wanted after such a long trip. Highly recommend this hotel.
Stayed 1 night in Jun 2022
Response from The Management on 28 Jun 2022
Dear Vaued Guest , Thank you for taking a moment to share your experience. We are very pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. So we look forward to welcoming you back to the 2Ciels Luxry Boutique Hotel & SPA in the not too distant future. Best regards

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from The Management on 27 Aug 2022
Dear Mr Marko , Thank you for taking a moment to share your experience.We are very pleased to hear that you found our overall service and facilities reach your satisfaction, as this is what we always strive to achieve at all times.So we look forward to welcoming you back to the 2Ciels Boutique Hotel & SPA in the not too distant future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from La Direction on 15 May 2022
Cher Client , Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous avons vraiment hâte de vous accueillir à nouveau dans un proche avenir.

10/10 Excellent

Hana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great we booked again! Amazing hotel, close to everything with great staff and facilities. The breakfast is brilliant, it’s worth it for that alone. The rooftop pool has a great atmosphere and is a must.
Stayed 1 night in Apr 2022
Response from The Management on 5 May 2022
Dear Vaued Guest , Thank you for taking a moment to share your experience. We are very pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. So we look forward to welcoming you back to the 2Ciels Luxry Boutique Hotel & SPA in the not too distant future. Best regards

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Marrakesh
Everything was excellent; check-in/out, breakfast, pool and snack bar, spa, restaurant for dinner and the attitude of staff. We stayed in a Lifestyle Suite and fully recommend for anyone visiting Marrakech.
Stayed 4 nights in Apr 2022
Response from The Management on 5 May 2022
Dear Valued Guest , 1 Thank you for taking a moment to share your experience. We are very pleased to hear that you found our overall service and facilities to your satisfaction, as this is what we always strive to achieve at all times. So we look forward to welcoming you back to the 2ciels Luxury Boutique Hotel in the not too distant future. Best regards

2/10 Terrible

CHANIDA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE - This hotel and its manager are unprofessional and the poor staff has to deal their rudeness. This place is at most a dressed up 3 star hotel. During the first 2 nights of our stay, we had no proper shower as the water kept going from hot to cold. When we brought this to the manager's attention, he was very rude to us and made it sound like we were the only ones having this issue. We in fact spoke to other people on our floor and they had the same complaint. After reporting that the issue was fixed, on the second day, we experienced the same problem. Guess what - the technician who came and even the front desk receptionist admitted that this had been a problem before! I was staying in room 105 and my father in room 109. Everytime they came to look at the shower, they left dirty shoe prints on the tile and could honestly care less. We had one day of a proper shower out of the 3 nights we stayed there, when this was reported to the staff, their response "It's ok". The manager agreed to compensate us for 2 nights for both rooms but when Expedia contacted them, they declined to make good on their original agreement. The worst attitude and treatment I have ever received. The beds were frankly horrible, there are no little items you would expect from a nice 4 star hotel (i.e. showercap). I wouldn't have spent time writing this but the false advertising and high ratings/reviews here are very misleading. I wouldn't want anyone else to experience this.
Stayed 3 nights in Feb 2022
Response from FOM on 10 Mar 2022
Dear Mr. Yaghoubian, Greetings From 2Ciels Luxury Boutique Hotel & Spa. We greatly appreciate the time you have taken to provide a review of your experience at 2Ciels Luxury Boutique Hotel & Spa. We strongly believe both feedbacks, positive or negative, help properties to reveal their weaknesses or strengths and allows management to constantly adapt and improve our organization and service. However we were disappointed mentioning a minor issue which was fixed right after your request as you have stated, and we believe that our staff has dealt in a professional and courteous manner. Furthermore, there was no promises made with regards to a compensation. Ultimately, we were more concerned to read about the annoyance and frustration you were subjected to. Moreover, we would like to apologize for your misadventure at our property as we are working hard to deliver a great service to all our guests staying at 2Ciels Luxury boutique hotel & Spa and exceed their expectations, hence the previous comments we had. Unfortunately, the Expedia scoring provided does not reflect our overall guests' experience. Kind Regards, Faisal

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 3 nights in Mar 2022
Response from FOM on 8 Mar 2022
Dear Mr. Marc, Thank you very much for choosing 2Ciels Luxury Boutique Hotel & Spa during your stay in Marrakech, and for sharing your feedback. We are delighted to learn that you enjoyed all elements of your stay. We will make sure that our standards of service are maintained and continually improved to meet and exceed your expectations during your future visits. I hope to welcome you back very soon. Kind Regards, Faisal