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Reviews of ibis Styles Reims Centre Cathédrale

3 out of 5
ibis Styles Reims Centre Cathédrale
Boulevard Paul-doumer 21, Reims, Marne

Reviews

8.0

Very good

Rating 10 - Excellent. 222 out of 793 reviews" "
Rating 8 - Good. 388 out of 793 reviews" "
Rating 6 - Okay. 135 out of 793 reviews" "
Rating 4 - Poor. 35 out of 793 reviews" "
Rating 2 - Terrible. 13 out of 793 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room and bed. Breakfast really nice too. Cheaper parking across from the hotel. €4 for 24 hours opposed to €11.
Stayed 1 night in Jan 2024
Response from Bénédicte - Assistante de direction on 27 Jan 2024
Dear Chris,Thank you for taking the time to share the aspects of your stay with us. We try to make your stay as enjoyable as we possibly can by caring to your specific needs.We hope to see you again soon,Best regards

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reimes weekend trip
Good hotel for the price, 10 min walk from the centre, staff very friendly.
Stayed 2 nights in Sep 2023
Response from Marie - reception desk on 24 Sept 2023
Dear Kieran, We would like to thank you for sharing your positive experience in our hotel. Our priority is to make your stay as comfortable and enjoyable as we can. We are therefore pleased to see that your expectations were met. The staff is also very happy to see that their welcome was appreciated.We hope to see you next time you travel to Reims,Kind regards,

8/10 Good

Shailendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bénédicte - Assistante de direction on 11 Sept 2023
Bonjour,Nous vous remercions d‘avoir pris le temps de partager votre avis sur notre hotel Dans l'attente de vous accueillir lors de votre prochain séjour à Reims.Cordialement

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
Convenient
Convenient stay in Reims - comfortable bed and easy to walk everywhere. We parked in the car park opposite and it was just €4 per 24hrs.
Stayed 1 night in Jul 2023
Response from Bénédicte - Assistante de direction on 6 Aug 2023
Dear guest,We would like to thank you for sharing your positive experience in our hotel. Our priority is to make your stay as comfortable and enjoyable as we can. We are therefore pleased to see that your expectations were met. The staff is also very happy to see that their welcome was appreciated.We hope to see you next time you travel to Reims,Best regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Bénédicte - Assistante de direction on 13 Jun 2023
Bonjour,Nous vous remercions d‘avoir pris le temps de partager votre avis sur notre hotel Dans l'attente de vous accueillir lors de votre prochain séjour à Reims.Cordialement

6/10 Okay

K S

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Serious mold problem on ceiling
Staffs were friendly and helpful. Room and toilet ceiling has serious mold problem, spider web were obvious. Room space is good enough for 1 big and 1 small suitcases. Breakfast choices were ok standard, serving time is long until 11pm. Public parking is just outside until the bridge for free at night. We stayed for 1 night for stopover and visited the town for a few hours. If we didn't plan to visit the town for a bit, I would just go for a budget Ibis instead, at least there weren't any mold on ceiling while you are sleeping with the window closed.
Stayed 1 night in Apr 2023
Response from Marie - reception desk on 17 Apr 2023
Dear K, We would like to thank you for taking the time to share your experience in our hotel. Our staff's priority is to make your stay as confortable as possible by taking care to all your needs and we are delighted to see that their welcome was appreciated. However, we are very sorry about your experience in your room and we are sorry for the negligence. We are taking your comment very seriously in order to make us better in the future.Thanks again and we wish you a lovely day.Kind regards

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, friendly staff, centre of city accessible easily
Stayed 1 night in Mar 2023
Response from Marie on 13 Mar 2023
Dear Antony,We would like to thank you for taking the time to write about your experience in our hotel ! Our staff's priority is to make sure your stay is as enjoyable as possible and we hope you were satisfied with our services. We hope to see you again next time you travel to Reims !Kind regards

8/10 Good

Ismail

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Close to convention center and road links, building have a mold issue though
Stayed 1 night in Jan 2023
Response from Bénédicte - Assistante de direction on 22 Jan 2023
Dear Guest,Thank you for taking the time to write about your stay at our hotel. We are sorry to hear about your experience in your room and we will try to make the necessary changes to avoid such issues in the future.We hope that you will consider staying at our hotel next time you come through Reims,Best regards,

8/10 Good

Constantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay Reims
We have booked one night stopover at this hotel and we have had a very good sleep. Breakfast was fresh and tasty , staff spot on and very attentive. 🙂
Stayed 1 night in Jan 2023
Response from Bénédicte - Assistante de direction on 5 Jan 2023
Dear Guest,We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible.We would like to thank you once again and we hope to see you next time you travel to Reims,Best regardsBénédicte - Assistant Manager

10/10 Excellent

Lynne, Saint Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful! Marathon was happening, they called a cab for me& got there in time
Stayed 2 nights in Oct 2022
Response from Bénédicte - Assistante de direction on 17 Oct 2022
Dear guest,We would like to thank you for sharing your positive experience in our hotel. Our priority is to make your stay as comfortable and enjoyable as we can. We are therefore pleased to see that your expectations were met. The staff is also very happy to see that their welcome was appreciated.We hope to see you next time you travel to Reims,best regards

10/10 Excellent

Alejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small but has everything you need. The staff is super helpful, breakfast was very good, and has its own car park.
Stayed 1 night in Aug 2022
Response from Camille - Service réception et réservations on 14 Aug 2022
Dear Alejo, We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and enjoyable stay
Stayed 1 night in Jun 2022
Response from Bénédicte - Assistante de direction on 18 Jun 2022
Dear Keith, We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims, best regards

4/10 Poor

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic hotel, but within walking distance to cosmopolitan city.
Stayed 1 night in May 2022
Response from Bénédicte - Assistante de direction on 8 May 2022
Dear John We would like to thank you once again for taking the time to share your opinion on our hotel and we hope to see you again soon. Best regards,

8/10 Good

Ian

Liked: Cleanliness, room comfort
All fine. Comfortable and clean. Didn’t really see anyone so can’t properly comment on service.
Stayed 1 night in Nov 2021
Response from Bénédicte - Assistante de direction on 15 Nov 2021
Dear Ian, We would like to thank you for sharing your positive experience in our hotel. Our priority is to make your stay as comfortable and enjoyable as we can. We are therefore pleased to see that your expectations were met. The staff is also very happy to see that their welcome was appreciated. We hope to see you next time you travel to Reims, Best regards

10/10 Excellent

Ajai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Excellent.
Stayed 2 nights in Oct 2021
Response from Bénédicte - Assistante de direction on 25 Oct 2021
Dear Guest, We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims, Best regards

8/10 Good

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay while on tour
Nice hotel, small secure carpark (charge) good for motorbikes and cars although there is public parking right next to hotel. Staff friendly and polite. Covid controls in place. Easy walk into town, good buffet breakfast included in cost of room. We have stayed before and will again.
Stayed 1 night in Aug 2021
Response from Bénédicte - Assistante de direction on 12 Sept 2021
Dear Guest, We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims, Best regards

10/10 Excellent

Nicole

Stayed 1 night in Aug 2021
Response from Bénédicte - Assistante de direction on 20 Sept 2021
Bonjour Nicole, Le personnel de l’hotel tient à vous remercier pour cet avis très favorable envers notre hotel. La priorité de nos services est d’offrir une expérience agréable et accueillante pour notre clientèle, nous sommes ainsi très réjouit que vous ayez passé un si bon séjour dans notre établissement. Un grand merci,

10/10 Excellent

erhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé à la déco sympa
Hôtel situé non loin de la cathédrale. Personnel de la réception et du petit-déjeuner très aimable et serviable. Chambre propre et conforme à la description, literie de bonne qualité. Petit déjeuner varié et de bonne qualité, du jus d’orange frais :) Parking de l’hôtel payant mais pratique. Bon rapport qualité / prix. Nous y retournerons. S’il pouvait y avoir un petit frigo ds la chambre, ce serait parfait !
Stayed 1 night in Jul 2021
Response from Bénédicte - Assistante de direction on 7 Aug 2021
Bonjour, Nous tenons à vous remercier pour votre avis si positif envers notre hotel et le personnel. Nous avons comme but de vous offrir un service de qualité et nous sommes réjouis de votre satisfaction. En vous remerciant encore une fois et en espérant vous revoir très bientôt,

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 1-night stopover
We had a very good 1-night stay here as a stopover to the Channel crossing. The hotel is very careful with Covid arrangements, including requiring masks and having hand sanitiser available at various points around the hotel, which helped us feel secure (though some management of the breakfast buffet to avoid people crowding each other would be welcome). The room was basic but fine: comfortable bed, clean bathroom. An extra pillow would have been nice as only one per person is provided. Good location, easy walking distance to the cathedral and areas where restaurants are located. Overall a good choice for our 1-night stopover.
Stayed 1 night in Aug 2020
Response from the front desk on 24 Aug 2020
Dear Joan, Thank you for taking the time to leave a review and for the excellent rating you gave us! We are pleased to note that you had a pleasant stay in our establishment. We hope that the reception as well as the service have satisfied you, we are doing our best to offer quality service to our friendly customers despite the restrictive standards due to COVID19. Do not hesitate during your next stay to ask at the reception for a second pair of pillows, we will be happy to provide them to you. Wishing to see you again soon, Best regards, The front desk

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Average stay, lack of capacity during breakfast
The room was ok, pretty basic. The problem is that the hotel doesn't have enough capacity for the breakfast. There was a queue of guests waiting for tables, there was of course queue to get the food/beverages, some options were missing as well, one type of bread had finished the two days I was there, the orange juice machine stopped working because they needed to empty it and there was nobody to do it, some people had to ask for knifes. Also, they were giving everyone one plastic glove to be used when getting something on the buffet, it just makes things messier and in terms of COVID, I think it's even worse.
Stayed 2 nights in Aug 2020
Response from réception on 31 Aug 2020
Thank you for sharing your experience at our hotel! We strive to make our clients’ stays as comfortable and pleasant as possible, with particular attention brought to our breakfast. We would like to apologise for the organisation during the breakfast. Your opinion is very important for us because the comfort of our customers remains our priority. We could then try to improve our services as we do on a daily basis. We have taken note of your comments and hope to have the opportunity to regain your confidence during a future stay We would like to thank you once again for taking the time to share your opinion on our hotel and we hope to see you again soon. Best regards,

8/10 Good

Gail

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from service réception on 16 Aug 2020
Cher Gail, Nous vous remercions d'avoir pris le temps de laisser une note ! Nous espérons que vous avez passé un agréable séjour au sein de notre établissement et que l'accueil ainsi que le service vous aient satisfait ! Nous faisons notre possible afin d'offrir un service de qualité à notre aimable clientèle malgré les normes restrictives dues au COVID19. Souhaitant vous revoir prochainement, Bien cordialement, Le service réception

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from service réception on 6 Aug 2020
Cher Paul, Nous vous remercions d'avoir pris le temps de laisser un commentaire ainsi que pour la note que vous nous avez attribué ! Nous espérons que vous avez passé un agréable séjour au sein de notre établissement et que l'accueil ainsi que le service vous aient satisfait ! Nous faisons notre possible afin d'offrir un service de qualité malgré les normes restrictives dues au COVID19. Souhaitant vous revoir prochainement, Bien cordialement, le service réception

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from la réception on 30 Jul 2020
Bonjour, Le personnel de l’hotel tient à vous remercier pour cet avis très favorable envers notre hotel. La priorité de nos services est d’offrir une expérience agréable et accueillante pour notre clientèle, nous sommes ainsi très réjouit que vous ayez passé un si bon séjour dans notre établissement. Un grand merci,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from la réception on 15 Jul 2020
Bonjour. Nous vous remercions d‘avoir pris le temps de partager votre avis sur notre hotel Dans l'attente de vous accueillir lors de votre prochain séjour à Reims.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a lovely city!
Great stop off driving down to Alps for skiing!
Stayed 1 night in Mar 2020
Response from the reception on 20 Mar 2020
Dear Mark, thank you for your comment and your note ! we are happy to see that you had a pleasant stay in our establishment and hope to see you again soon! good luck in these troubled times, best regards, The reception

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, parking was near by, easily reached from motorway. Comfortable bed, smart room, healthy breakfast with good selection, of fresh and dried fruits, breads and preserves.
Stayed 1 night in Feb 2020
Response from BENEDICTE on 24 Feb 2020
Dear Guest. Thank you so much for taking the time to share your experience with our hotel. We are constantly trying to progress to make our clients’ stay as pleasant as possible and we will therefore take your points into consideration. We also try to offer a wide selection of products for our breakfasts and are therefore grateful for your comments that make our efforts worth it. We look forward to seeing you here again in the future,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stop, everything we needed and even a secure car park at the hotel. Five minutes walk to restaurants and the cathedral.
Stayed 1 night in Feb 2020
Response from BENEDICTE on 24 Feb 2020
Dear Guest. We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from BENEDICTE on 31 Dec 2019
Bonjour. Nous vous remercions d‘avoir pris le temps de partager votre avis sur notre hotel Dans l'attente de vous accueillir lors de votre prochain séjour à Reims.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to town and wonderfully appointed for the price you pay
Stayed 1 night in Dec 2019
Response from the reception on 28 Dec 2019
Dear customer, Thank you very much for your note and your comment ! we are happy to see that you had a pleasant stay in our establishment and hope to see you again very soon! Best regards,

8/10 Good

Mark

Liked: Cleanliness
Small rooms
Ok.....very small rooms
Stayed 1 night in Sep 2019
Response from The reception on 1 Dec 2019
Dear Mark, We will thank you for your return and your note. We hope you had a pleasant stay in our establishment despite the size of the room and hope to see you again soon. Best regards,

10/10 Excellent

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything. Extremely pleasant and helpful staff, comfy room and bed, good breakfast, great location.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stopover hotel.
Convenient stop over hotel close to main route and to Reims centre. Does what Ibis does well, clean, convenient, compact.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception was poor, staff were more interested in their computers than receiving us
Stayed 1 night in Aug 2019

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness
Checking in could have gone better
Stayed 2 nights in Aug 2019

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near to centre, with good amenities very close. Parking at property or directly opposite.
Stayed 1 night in Jul 2019

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Wonderful location, breakfast was good, no FREE parking , 5 minutes from the beautiful cathedral
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel and staff. Clean, cheerful, well located, air con, and very welcoming staff with parking facilities. Good breakfast. Very happy !
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Card-themed room
We really liked the card-themed room. The AC worked well and the breakfast was nice, we missed nothing. The hotel staff was very friendly and helpful. The hotel is located right in the centre, so everything was easy to reach on foot. Highly recommended!
Stayed 1 night in Jul 2019

6/10 Okay

Barbara

Travelled with family
Basic with good breakfast
Sufficient room clean but rather basic. They make up for things by having good breakfast.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Bénédicte on 30 Jun 2019
Bonjour. Nous souhaitons vous remercier d’avoir partage votre expérience si positive dans notre hotel. Nous sommes heureux de voir votre satisfaction envers les chambres et les services offerts par notre personnel. En espérant vous revoir bientôt,

10/10 Excellent

O A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY !
Great location, clean. Friendly service. Will return !
Stayed 2 nights in May 2019
Response from IBIS STYLES REIMS CATHEDRALE on 5 Jun 2019
Dear Guest, We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims, Agnes Roman

6/10 Okay

Cheryl

Stayed 2 nights in Apr 2019
Response from Bénédicte on 20 Apr 2019
Dear Cheryl. We would like to thank you for taking the time to share your experience of the hotel. We are also very pleased to hear that you had such an enjoyable stay as our staff’s priority is to make your stay as comfortable and pleasant as possible. We would like to thank you once again and we hope to see you next time you travel to Reims,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast good. Tea making facility in room would be nice.
Stayed 2 nights in Apr 2019
Response from Bénédicte on 20 Apr 2019
Dear Guest. We would like to thank you for sharing your positive experience in our hotel. Our priority is to make your stay as comfortable and enjoyable as we can. We are therefore pleased to see that your expectations were met. The staff is also very happy to see that their welcome was appreciated. We hope to see you next time you travel to Reims,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city centre with good open car park opposite
Stayed 1 night in Feb 2019
Response from BENEDICTE on 5 Mar 2019
We would like to thank you for sharing your positive experience in our hotel. Our priority is to make your stay as comfortable and enjoyable as we can. We are therefore pleased to see that your expectations were met. We hope to see you next time you travel to Reims,