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Reviews of Macdonald Windsor Hotel

4 out of 5
Macdonald Windsor Hotel
23 High Street, Windsor, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1010 reviews" "
Rating 8 - Good. 251 out of 1010 reviews" "
Rating 6 - Okay. 84 out of 1010 reviews" "
Rating 4 - Poor. 32 out of 1010 reviews" "
Rating 2 - Terrible. 28 out of 1010 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

GARY JOHN

Travelled with family
Liked: Amenities
Good venue. Parts of hotel looking tired and need some upgrades! Food average and overpriced! Some staff need to be more flexible! Rooms are main area needing maintenance!
Stayed 2 nights in Mar 2024
Response from Hemant on 28 Mar 2024
Dear Gary,We appreciate your insights and will take them into consideration for future improvements.

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for visiting Windsor. Staff were very professional and friendly. Good breakfast. Secure parking.
Stayed 1 night in Mar 2024
Response from Hemant on 28 Mar 2024
Dear Gareth,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and upscale. Close to the train station and visiting the castle.
Stayed 1 night in Mar 2024

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facility
Stayed 1 night in Mar 2024
Response from Hemant on 28 Mar 2024
Dear Duncan,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service

10/10 Excellent

Marion

Liked: Amenities, property conditions & facilities
Welcoming, clean, excellent location.
Stayed 1 night in Mar 2024
Response from Hemant on 28 Mar 2024
Dear Marion,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally amazing stay. Loved the hotel will return in the future. Will see more hotels in this group
Stayed 1 night in Mar 2024
Response from Hemant on 16 Mar 2024
Dear Dawn,Thank you for your glowing review! We're thrilled to hear you had an amazing stay and we can't wait to welcome you back in the future. Looking forward to showing you more of what our group has to offer! Regards, Hemant

10/10 Excellent

Martijn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hemant on 16 Mar 2024
Dear Martijn,Thank you very much for your review. Regards, Hemant

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for Windsor Castle and local area
Stayed 2 nights in Mar 2024
Response from Hemant on 16 Mar 2024
Dear Richard,Thank you very much for your review. Regards, Hemant

2/10 Terrible

Vinay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Rebecca

Stayed 1 night in Feb 2024

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good points of the Hotel were: Clean modern room, and corridor areas. Quiet and very little disturbance. Large vestibule and bar areas. Complimentary breakfast. Bad points were: Coffee machine with no coffee pods. No seat for the shower area. Reception staff member prioritising their mobile phone over their customer whilst attempting check in...Very rude. Overall, a good Hotel in the heart of Windsor, with several slight improvements required. Four Stars....
Stayed 1 night in Feb 2024
Response from Hemant on 16 Mar 2024
Dear Christopher,Thank you for your detailed feedback. We're glad to hear you appreciated the cleanliness and modernity of our rooms and corridors, as well as the quiet atmosphere and spacious common areas. We apologize for the issues you encountered, such as the lack of coffee pods and seating in the shower area, as well as any perceived rudeness from our reception staff member. Rest assured, we take your comments seriously and will work to address these areas for improvement. We're pleased to know you still found our hotel to be a good choice in Windsor, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Thank you for choosing to stay with us. Regards, Hemant

2/10 Terrible

Rebecca

Stayed 1 night in Feb 2024

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our brief stay.
Stayed 1 night in Feb 2024
Response from Hemant on 16 Mar 2024
Dear C,Thank you very much for your review. Regards, Hemant

10/10 Excellent

Grace Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks like posh. So neat and clean. The staff are friendly and accommodating. So convenient to train station, castle and shopping centre. One of the best hotels we ever stayed.
Stayed 2 nights in Feb 2024
Response from Hemant on 16 Mar 2024
Dear Grace Ann,Thank you for your fantastic review! We're thrilled to hear that you found our hotel posh, neat, and clean, and that our staff were friendly and accommodating. We're delighted that our convenient location near the train station, castle, and shopping center added to the enjoyment of your stay. It's truly rewarding to know that we've provided one of the best hotel experiences you've ever had. We can't wait to welcome you back for another exceptional stay! Regards, Hemant

4/10 Poor

Rebecca

Stayed 1 night in Feb 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hemant on 16 Mar 2024
Dear Brian,Thank you for your feedback. Regards, Hemant

8/10 Good

Priyen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast service team were excellent - attentive and efficient. The concierge team were very helpful with my bags as I was in one of further away rooms that require a lift, steps down and then up to reach.
Stayed 2 nights in Feb 2024
Response from Regin on 18 Feb 2024
Dear Priyen,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Windsor - staff very nice and felt safe 👍
Stayed 1 night in Feb 2024
Response from Regin on 18 Feb 2024
Dear Nicholas,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Hemant on 28 Mar 2024
Dear Michael,Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

ken

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice clean and all the staff were very polite and helpful. Second time I’ve stayed here now and will be coming back in the summer.
Stayed 1 night in Feb 2024
Response from Regin on 18 Feb 2024
Dear Ken,Thank you for taking time giving us feedback.I am glad you enjoyed your stay with us.

10/10 Excellent

JAMES, Upper Kedron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night in Windsor was made a wonderful thanks hotel. Had flown straight into London Heathrow from Sydney. Arrived at hotel 7am. Inviting fireplace. Wonderful receptionist (Italian lady I think). Had breakfast in restaurant very delicious. Friendly staff. Warm and cosy room. Easy walk to Windsor Castle. Centred around good night life. Will most certainly stay again when I visit with my wife at Christmas. Great job and hats off to your team. Thanks.
Stayed 1 night in Jan 2024
Response from Regin on 2 Feb 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Regin on 2 Feb 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Excellent

Joy

Stayed 2 nights in Jan 2024
Response from Regin on 2 Feb 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

10/10 Excellent

Harsha

Stayed 1 night in Dec 2023
Response from Regin on 2 Feb 2024
Thank you for taking time giving us your feedback.I am glad you enjoyed your stay with us.

6/10 Okay

Terence, Surrey

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Regin on 7 Jan 2024
Thank you for taking time giving us your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb room
The room was superb, very clean and felt cosy. Nice hotel’s areas where to have a quiet drink. Will definitely book again
Stayed 1 night in Dec 2023
Response from Regin on 31 Dec 2023
Thank you for taking time giving us your feed back. I am glad you enjoyed your stay with us.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

lanae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
The Macdonald Windsor is in an excellent location next to the castle, shops and restaurants. My friends/family and I have stayed here several times because of the location location and service. The staff is very friendly and helpful. The rooms are comfortable, I only wish there were a few more updates and plugs available for devices. Overall we enjoy staying here when in Windsor and will be back.
Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the location is amazing.
Stayed 4 nights in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Carole

Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I a, glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Good

Kim

Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !
Hotel was spotless clean and smelt amazing . Rooms were a lot bigger than expected and the bed was massive. Went to the Castro which is why we chose this hotel as the location was great. We had a meal the queen Charlotte which was lovely too.
Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Regin on 9 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Good

Janice S

Stayed 1 night in Dec 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

2/10 Terrible

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Regin on 9 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are a real asset to this hotel, always so friendly and helpful. The only negative would be the price of the breakfast, £24 seems much to high, so we ate elsewhere.
Stayed 1 night in Dec 2023
Response from Regin on 9 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Check in for us and another couple was delayed as we had requested twin rooms; watched whilst a number of other travellers were checked in with no issues whilst we waited with no explanation. We had arrived 11 minutes early to be told our room wasn’t ready, we did get into our room. at 1540. We had wanted to check in as soon as possible as we had tickets for a show. This was explained to the receptionist, we were offered a complimentary drink, but the point was that we wanted to get into our room and freshen up. There was no explanation as to why our rooms were delayed or an apology. We assumed it was because we had in our booking requested twin rooms Once we got into the room it was tired, there were chips on the furniture, scuffs on the paint, cheap shiny bedspread. Overall it felt tired and dated. Breakfast was disappointing with the food feeling like a canteen, additional charges for other breakfasts e.g. eggs & avocado. I had to ask 3 times for tea that was then delivered from a stewed pot rather than an individual one provided. The breakfast staff appeared a bit confused, and there were 2 arguments in front of guests. The experience overall was of staff who didn’t care and weren’t happy in their roles, which was then reflected in the service provided. I had stayed at the same hotel about 5 years before and had a very different experience. Unfortunately from our experience this time we would not return
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
My granddaughter found conkers underneath the bed,my daughter had to dust the television down,we didnt have a coffee machine in our room, couldn't be bothered complaining as we were there for 1 night only and the parking was a bit steep at £39
Stayed 1 night in Nov 2023
Response from Regin on 2 Dec 2023
Thank you for taking time giving us your feedback. Please know that we have taken immediate measures to address this issue. I do apologise for the inconvenience this has caused.

10/10 Excellent

Zoe

Stayed 1 night in Nov 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

MISS

Travelled with partner
Liked: Staff & service, amenities
Great location
Stayed 2 nights in Nov 2023
Response from Regin on 2 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is in a fantastic location but unfortunately the lack of staff lets it down to which service can be slow and poor at times
Stayed 1 night in Nov 2023
Response from Regin on 2 Dec 2023
Thank you for taking time giving us your feedback. Please know that we have taken immediate measures to address this issue. I do apologise for the inconvenience this has caused.

8/10 Good

Milly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice city centre hotel. Room could have easily accommodated a larger bed than a standard double. Restaurant was closed but loads of local options. Used the very convenient but expensive underground car park. Concierge who help with parking was lovely.
Stayed 1 night in Nov 2023
Response from Regin on 2 Dec 2023
Thank you for taking time giving us your feedback.

10/10 Excellent

peter, NORTH FORT MYERS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous location . On site underground parking , although you must reserve this in advance .
Stayed 2 nights in Nov 2023
Response from Regin on 2 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from Regin on 27 Dec 2023
Thank you for taking time giving us your feedback. I am glad you enjoyed your stay with us.