British cuisine
Check availability

Reviews of The Swan Hotel, Stafford, Staffordshire

4 out of 5
The Swan Hotel, Stafford, Staffordshire
45 Greengate Street, Stafford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 458 out of 739 reviews" "
Rating 8 - Good. 212 out of 739 reviews" "
Rating 6 - Okay. 45 out of 739 reviews" "
Rating 4 - Poor. 15 out of 739 reviews" "
Rating 2 - Terrible. 9 out of 739 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Swan Hotel, very clean and tidy staff were very helpful and always available. Would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character and so clean!
Stayed 1 night in Mar 2024

8/10 Good

Elaine

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Ireneusz

Liked: Staff & service
Small bin needed at breakfast selection table for cereal packets. Access for bath mats not obvious in bathroom. Window frames need painting. And my most popular complaint after staying in hotels for over 30 years, why not offer the best available room to customer at time of check in. Point this out, ie sir/madam I'm giving you the best room available, which would be appreciated. At my check in I was given a noisy room over kitchens, which was then upgraded after i pointed this out, inconvenient after travelling over 7 hours. Save time, inconvenience, by offering your worst rooms last to customers. Your reply would be appreciated, thank you.
Stayed 1 night in Mar 2024

8/10 Good

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities
Another lovely stay with fabulous breakfast. The rooms / bathrooms could do with an update but the public areas and restaurant are lovely.
Stayed 1 night in Mar 2024

6/10 Okay

GRAHAM

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good town location, limited on transport.
Stayed 1 night in Mar 2024

6/10 Okay

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

rampton01

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend Would definitely stay again Not one complaint Gorgeous building
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved visiting Stafford and this hotel is beautifully situated in the centre with complimentary parking for hotel guests. The parking is right behind the hotel and there is a helpful video on their website with directions. The hotel is perfect. Our double room was not massive but had everything we needed was immaculately clean and comfortable. The radio was playing when we arrived with gentle classical music, what a lovely touch. All staff were great, helpful and polite. The hotel is delightfully old fashioned without being stuffy. Breakfast was excellent perfectly cooked and great coffee always a winner. Will definitely stay here again. 5 stars ✨
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical building, well described in the room booklet. Staff were really good throughout.
Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating building and good stay apart from some minor niggles e.g. the restaurant could have performed better.
Stayed 2 nights in Feb 2024

10/10 Excellent

James

Massive room with very old squeaky floorboards that add to the charm. Very friendly staff and lovely food. Free parking is a very welcome bonus.
Stayed 1 night in Jan 2024

10/10 Excellent

William, Reading

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Sean

Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay
Could not fault our stay. Lovely staff, great room and fantastic breakfast. We can see this being our favourite place to stay, can’t wait to come back. 👍
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel and polite helpful staff, was only there for 1 night and didnt use the bar / restaurant due to time but will definitely stay again and use the facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room , breakfast was very good
Stayed 1 night in Dec 2023

6/10 Okay

Pauline

Liked: Cleanliness, staff & service
Average
Stayed here before and had a nice room. This time the room was far to small for the massive bed, the cupboard that was supposed to be a wardrobe was useless, I’m 5ft 1in and my dresses were too long to hang up! The view from the window was of a fire escape and concrete. No heating in the bathroom. Don’t stay in room 104. Staff were lovely. Food was less than average. The hotel is in a great location in the centre of town. Definitely won’t be back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Service really good at both check-in and breakfast. Room was really clean and breakfast (included in rate) had quality ingredients; a good selection of hot items on the menu to order, along with a smaller self-serve selection of continental.
Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Stayed 1 night in Dec 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great short stay - we'll be back
A lovely period building. The furnishings were great with some nice little quirky touches ad the food was excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near M6 corridor
Great hotel off M6 in the centre of town Coaching inn group are doing a brilliant job keeping these old building functional & maintaining the character
Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Business traveller
Stayed 1 night in Dec 2023

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and convenient for town
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023

10/10 Excellent

Rajni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the centre of Stafford with shops, restaurants and bars within walking distance. All staff are friendly and welcoming. Food available at the hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Stayed 1 night in Nov 2023

10/10 Excellent

Revathi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was extremely difficult at times as super busy but otherwise no issues
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at The Swan Hotel
Our one night stay at The Swan Hotel was an excellent choice, parking was good, the car park is not easy to find so watch the directions that the Hotel give you on their website, they are very clear and helped immensely ! The Hotel feels really welcoming with lots of nice places to sit and relax, nice bar area and live music on the night we stayed which was very good. It is very clean throughout, all the staff are really friendly and make time to chat, the food is excellent, we ate evening meal and breakfast, we would 100% recommend The Swan Hotel in Stafford.
Stayed 1 night in Nov 2023

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and fantastic breakfast, didn't eat again until 9pm!
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Friendly staff ..nice clean room...and s very good breakfast
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stafford’s best hotel
Perfect except the real ale was poor , way too warm. Mainly drank elsewhere
Stayed 1 night in Nov 2023

10/10 Excellent

DS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for the centre of Stafford
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Well modernised traditional hotel in town centre
Stayed 1 night in Nov 2023

8/10 Good

Howard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great food. Nice clean rooms . Would highly recommend
Stayed 1 night in Nov 2023

8/10 Good

Shaun

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel. Good central location. Excellent restaurant
Stayed 2 nights in Oct 2023

4/10 Poor

HILARY

Stayed 1 night in Oct 2023

10/10 Excellent

Clifford

Stayed 1 night in Oct 2023

10/10 Excellent

Man Yee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Hotel location is good. Cosy lobby and dinning area. Room size ok, needs 1 or 2 chairs for sitting/relax.
Stayed 1 night in Oct 2023

8/10 Good

Dennis

Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Stayed 1 night in Oct 2023