Reception

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 738 reviews" "
Rating 8 - Good. 260 out of 738 reviews" "
Rating 6 - Okay. 73 out of 738 reviews" "
Rating 4 - Poor. 36 out of 738 reviews" "
Rating 2 - Terrible. 17 out of 738 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased with everything apart from finding our car badly smattered with bird droppings at breakfast. Reception provided me with water etc to give the car a bit of a clean. We’ll try to avoid parking under trees next time we stay!
Stayed 1 night in Mar 2024
Response from Guest care Manager on 25 Mar 2024
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Orton Hall Hotel & Spa again soon! Kind regards,Orton Hall Hotel & Spa

8/10 Good

DIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed one night for a business trip. Staff were great. Beautiful building and grounds, good breakfast selection with decent coffee. The only downside was how loud and echoing the staircases and fire doors are.
Stayed 1 night in Mar 2024
Response from Guest Care Manager on 18 Mar 2024
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Orton Hall Hotel & Spa again soon!Kind regards,Orton Hall Hotel & Spa

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 2 nights in Mar 2024
Response from Guest care Manager on 13 Mar 2024
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Orton Hall Hotel & Spa again soon! Kind regards,Orton Hall Hotel & Spa

2/10 Terrible

Marta

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
On 04/02/2024 Breakfast staff was very rude,we booked 1 family room for 3 and and one room for two,she accused my of coming back my kids twice to eat when I was waiting for them to get ready downstairs, my kids after refused to eat any food...no tea or coffee was offered....I was thinking breakfast was included in price!.....I requested nice windows view...was in cemetery, room was full of dust and mosquitos, furniture damaged, behind the bed I found receipt from 05/01/2024.for family of 3 for 2nights a had only 2 toilet rolls,on the windows I found many spiders web and dry spiders ,as a disable person I was given room upstairs, which make me difficulties to get in there.all other staff really nice and friendly,in the dinner restaurant I wasn't offered dinner table due to no space when was dinning area been busy,and wasn't clean.
Stayed 2 nights in Feb 2024
Response from Guestcare Manager on 1 Mar 2024
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. we always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.we will be in contact to discuss your feedback further Kind regards,Orton Hall Hotel & Spa

6/10 Okay

Roger

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The spa is great, but the hotel is awful - tacky as only a Best Western can be, with a breakfast that was embarrassingly bad (and mostly not what we ordered).
Stayed 1 night in Dec 2023

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Louise

Stayed 1 night in Dec 2023

4/10 Poor

Phil

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Won’t stay there again
Thin walls and noisy rooms. Very friendly wait staff in restaurant but extremely slow to get the food. Overall the hotel looks dirty.
Stayed 1 night in Dec 2023

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed, lovely staff - noisey functions
Generally a great stay - staff were lovely and helpful. Room was clean - bed was very comfortable. My only criticisms would be that the spa is very aged looking - the steam room had backed up and black water coming up through it and there was a lot of rust - it just looked a bit shabby. There was also a lot of Christmas parties near my room which meant things were quite noisey until midnight and really drunk women sort of shouting around the place.
Stayed 1 night in Dec 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great price.
A very pleasant and comfortable 1 night stay. Great value, lovely pool and aqua facilituies. Room was large and comfortable. Also breakfast was excellent. The setting was delightful all around the historic hall.
Stayed 1 night in Dec 2023

10/10 Excellent

Mindaugas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel
Old classic building, a little too warm for me no air conditioning but great food, service and clean and comfortable rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guestcare Manager on 1 Mar 2024
Thank you for your feedback about your stay at Orton Hall Hotel & Spa. we always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We Hope to see you at Orton Hall Hotel & Spa again soon!Kind regards,Orton Hall Hotel & Spa

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

10/10 Excellent

Helen J

Stayed 1 night in Dec 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel in a fantastic location. Parking plentiful and free. Free WiFi. Warm and quiet accommodation. Very spacious room and ensuite. Staff very friendly and accommodating. If I'm being picky...The one tiny thing that let it down was the room was a bit dated and worn out. It could do with a refresh and a tiny bit of TLC. However, that's a very minor point in what was a very comfortable and easy overnight stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all round experience. Staff very friendly and helpful. Hotel is very warm especially the rooms but fans provided
Stayed 2 nights in Nov 2023

8/10 Good

Claire

Stayed 1 night in Nov 2023

8/10 Good

Lee

Stayed 1 night in Nov 2023

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Ellie

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable and pleasant
A very comfortable stay at a lovely and reasonably priced, conveniently located hotel.
Stayed 1 night in Nov 2023

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old world hotel
This is an old world type of hotel. Staff are all friendly and everything is reasonably clean. The main reason for 4 stars is that the toilet in my room smelt like something was dead in it.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rajesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the heritage four poster room, it was warm and the bed was so comfy. Food at the ramblewood inn was delicious, was lovley to relax at the spa for a few hours too
Stayed 1 night in Oct 2023

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lucie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Hotel was lovely and pool was fantastic. All staff were friendly and looked after our food requirements
Stayed 1 night in Oct 2023

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Liked: Room comfort
Disliked: Cleanliness
Sadly will not now consider this as wedding venue
Room was ok tho dirty cushions on bed,room very cold but staff offered mobile radiators....but in thecend not needed as radiayor fixedcwhen we came back to room. Inhouse pub was lovely,spa pool was lovely if a little tired but jacuzzi ,steam room and pool all very good Breakfast which we paid for separately was very disappointing. My wife has gluten intolerance which we stated twice and yet they gave her breakfast with hashbrowns and black pudding - both of which were not gluten free. My breakfast,though large had inedible sausages and black pudding which were both rock hard solid. For this reason we will not consider this beautiful looking but tired setting. Very reasonable value for money but very let down by lack of attention to detail on dietary requirement which could of led to serious illness and my breakfast being largely inedible..... A very big disappointment
Stayed 1 night in Oct 2023

8/10 Good

russell

Stayed 1 night in Oct 2023

10/10 Excellent

Ander

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

karen

Stayed 1 night in Oct 2023

10/10 Excellent

Michael L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay in a beautiful, quiet setting. One of our party had mobility issues and the stairs were difficult to the upper levels. Anyone with similar issues needs to be aware of this before booking.
Orton Hall from the parking area.
Stayed 2 nights in Oct 2023

6/10 Okay

Molly

Disliked: Staff & service
The room I was initially placed in was not clean / bedding had stains, hairs in bathroom & floor not hoovered. The receptionist swiftly changed my room, to one that was satisfactory, however the bed was not a King Size as advertised. The spa is lovely. Very relaxing and great amenities. The gym however is just a tiny room with a few treadmills. So don’t be fooled. I also ordered room service several times and the consistency of portion sizes, quality of ingredients etc differed every time. I left on my last day with food poisoning - over all a bad experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a beautiful location. Quiet, safe, comfortable. On-site restaurant served great meals. Pleasant, friendly staff.
Stayed 2 nights in Oct 2023

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Just beware where you park as the birds have a field day covering your car in droppings!
Stayed 1 night in Oct 2023

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been before and it is a convenient stop on our way home from Yorkshire. Pleasant rooms and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Although a little run down in places it was a lovely hotel. We took the children as a surprise night away and they loved it. The family room was massive. It was very warm but they did provide a fan. The pool facilities were good but could only go for an hour and we had to book. I understand it was the holidays but when we were there it was very quiet. Breakfast was good but there were no allegens listed which made it difficult for me as i have a dairy allergy. Overall it was a lovely hotel and we would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not first visit and will be back
Luxury room ans spa facilities
Stayed 1 night in Sep 2023

8/10 Good

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and green surroundings and convenient location
Stayed 1 night in Sep 2023

10/10 Excellent

Carl

Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will be returning
Second visit to this hotel and will definitely be going back. Love the spa, jacuzzi particularly warm and powerful, just wish it was bigger
Stayed 1 night in Aug 2023

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Stephen

Stayed 1 night in Aug 2023
Response from Orton Hall Hotel Team on 29 Aug 2023
Hi Stephen,thank you for taking the time to rate your previous stay with us. We are somehow sad that it did not have seem to have matched your expectations but are unsure as to why. We would be grateful if you could reach out to us to provide us with more detail which we are sure will assist to make improvements.

6/10 Okay

Sarah

Travelled with family, Travelled with pets
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel felt tired, staff were pleasant enough. It was disappointing that dogs were £15 extra and not welcome in the restaurant. Had a ground floor accessible room because of the dog, felt rather institutional. Wouldn’t go back.
Stayed 1 night in Aug 2023
Response from Orton Hall Hotel Team on 29 Aug 2023
Hi Sarah,thank you for your feedback about your recent stay. Whilst love accommodating owners with their four-legged friends, you may appreciate that this involves additional cleaning procedures that have to be adhered to for all of our guests to receive a clean room. We also welcome dogs in the pub and can arrange a table for breakfast with your dog in our lounge area.

8/10 Good

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice period hotel, a little dated but adds to character, did not like my room which overlooked grave yard and church
Stayed 1 night in Aug 2023
Response from Orton Hall Hotel Team on 29 Aug 2023
Hi Gordon,thank you for your feedback about your last stay with us. We have rooms with differing views over the Orton Hall Hotel, so if you like your room to face a different direction, please do let us know and we will always do our utmost to fulfill any requests.